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Hotwire’s “Support” During a Shooting? A $25 Credit. Seriously?

Stayed at a hotel in Niagara Falls booked through Hotwire when a shooting broke out right on site—police everywhere, gunshots ringing out, total chaos.

Tried reaching Hotwire for help? Crickets. Zero support. They threw all responsibility onto the hotel and offered me a pathetic $25 credit as their idea of “customer care.”

If you want an unsafe stay AND to be completely ignored when it matters, Hotwire is your go-to. Otherwise, run far away.

Absolutely disgraceful.

Hotwire used to provide detailed information regarding the total fees that you pay to them and the fees you pay at the property. Not anymore, just was charged $400 in resort fees, which I thought was collected in the taxes and fees line item. They have replaced all that crucial information with fine print that says there may be other charges for services and damages.

The trip management functionalities on the website do not work anymore. So get ready to look for contact information EVERYWHERE on their site.

If by any chance you find the customer service number using Google, be ready to be forwarded between Expedia and some poorly trained customer service that doesn't know how to solve any issues at least 10 times.

After repeating the reservation number 20 times they will tell you to make changes to your reservations, contact the hotel and airline directly. At the end you will lose your airfare and must re-book and a Hotel would be cheaper if you sign up for their reward program and deal with them directly.

its a fraud company shows great hotels and book you with the worst ones

I lost $500 on a non-refundable car rental through Hotwire and was offered zero flexibility—even after escalating to a supervisor. I’ve used Hotwire many times, but this experience made it clear they prioritize rigid policy over customer loyalty or fairness. The cancellation policy wasn’t prominent during booking, and when I asked for grace, I was denied flatly. Consider using a platform that values its users.

i wouldnt even give 1star what a plie of steaming excrement.. save yourself the distress and stay well away. no help...all bot driven ..cant change bookings cause their website dosnt function with edit and decietful in the fine print of currency..youll be charged twice after checkout.... you have to get on to expedia to sort it and there not much better...should be made accountable for such an aggravating non service

I feel I was ripped off and that fact that one cannot cancel a booking, even within a reasonable time window - like 30 minutes, or so - makes me believe that hotwire does not care about customer satisfaction. I've heard about hotwire from friends a while back and decided to give it a go for a one night stay in London. When I searched for hotels, it told me that the one I will end up staying will be similar to others I had looked at before I went onto hotwire. They were all highly rated: Citadines in Islington and hotels of the Hilton brand. I ended up at the Grange Portland near the British Museum. What a disappointment! It said in hotwires's confirmation email that it was a "hot rate hotel" and that it had restaurant(s), amongst other amenities. There was none. Hotel staff told me, if I wanted to have something to eat, I could order in or go to a restaurant nearby. I also didn't see a self-laundry facility in the hotel. The room was very dated and there was no air-conditioning. (You rate yourself has 'hot rated', in today's climate, you must have airconditioning) Overall it is a hotel I would have never picked. The staff was friendly, though, and the location convenient, but that was about it. When I wanted to leave feedback on hotwire (I clicked on a "thumbs down" in an email they sent me), there was no way for me to do so. Hotwire seems not to care at all about customers' experiences. I will not use this service again, nor can I recommend hotwire, let alone, the hotel.

They no longer offer prices in CAD so it’s useless to me now! Do better, Hotwire. You have lost me as a customer.

Poor service , scam

BE AWARE!!!
TRUSTiway Ins Co.of France
TRUSTiway has not paid our properly prepared and approved claim! TRUSTiway have stated many times their intentions to pay! TRUStiway has not paid! nor does TRUSTiway intend too! TRUSTiway has continually used the drag it out technique!
My claim has been going on now for 15 months with empty promises and lies!
I never intended to write diapointing reviews! But it’s the only course I can now take to expose them and warn YOU of their apparent tactics.
Don’t be fooled check out TRUSTiway Insurence company before you risk your hard earned dollars! You just might loose your trust and your claim, even if it is a legitimate claim!
Just be aware of TRUSTiway…
…and YES, I was placed in the hospital a week prior to our trip and was medically required to abort our trip, all documented and provided!
Why do you buy Insurence?
think about it!
BE AWARE

DO NOT TRUST HOTWIRE. The change name of hotels that you may get. Never again and I will trash Hotwire to everybody. You suck!!!!

Scammers. Just rented a car at what I thought was a reasonable price. Once you go to the car rental place (Dollar in this case) you will find that the pricing provided by Hotwire has no basis in reality. The daily charge, the taxes and other fees will result in a price that is much higher than quoted by Hotwire. They don’t care and don’t take any accountability. Don’t even think about booking an auto rental through Hotwire.

If I could give Hotwire zero stars I would but it’s not an option. I booked a room several months ago and drove three states to check in and once I got to my destination of Sterling Sands Destin I was told by the front desk I needed a room number to check in and that they don’t go by reservation numbers that Hotwire gives. So after getting hot wire on the phone and advising them of this they called and was told the same thing then told me they could book another room and only pay $75 dollars more than my original cost. Mind you I booked way in advance to pay a cheaper price so do you really believe I could get a room on the beach for only $75 more than I paid several months ago. I will say they did refund my money but could not find anything that’s wasn’t triple the price I originally paid. Hot wire is garbage

I would give negative stars they are ripping people off 100% scammers run this site you don't save a dime they convert to USD behind your back.

The most terrible horrible third party. Never book a hotel with them. They don’t give their credit card information to the hotel. So, when you go to check-in, the hotel will kick you out!
Zero customer service!

The system always goes down settings up a records is stupid. Wish are condo in Palmaire never signed up

They clearly don't care about customers. Booked a car that I couldn't get because my flight was delayed and I arrived after rental counter was closed. They didn't refund me and told me they didn't care that I wouldn't be a customer anymore. Nicely done Hotwire.

Hotwire is a scam – they changed my booking time and refused to fix it

I booked a rental car through Hotwire with a clearly selected pickup time of 5:30 PM. When I completed the booking and received the confirmation, the pickup time had been changed to 12:00 PM — a completely different schedule that doesn’t work for me.

I immediately called their customer service to have it corrected, but they flat-out refused to fix their own mistake. No support, no flexibility, just scripted excuses. They claim to be a “discount” platform, but what they really are is a scam hiding behind fine print and zero accountability.

This company is dishonest, unreliable, and not worth the risk. I lost time, money, and trust. Do NOT book anything through Hotwire unless you’re ready to get burned.

Back in March, I had a technician.Come out to correct the service that was not installed properly... And they charged me 90.Some dollars for coming out without notifying me of any such charge... Horrible

I booked an accommodation in canary wharf called Ark (20) via Hotwire. The price was higher than advertised but the bigger issue was it was for over 18s only and we had a child. Hotwire refused to respond to contact and didn’t provide evidence to the credit card company that they have been refunded. The still have my money. This is appalling behaviour