Hotwire レビュー 

Hotwire advertised a national branded hotel but provided a one off in an industrial area . Customer service call accomplished nothing . They just explained how well their legal wording is . We won’t use them again .

Hotwire did a booking with the hotel which did not accept my booking. We were stranded in the Hotel parking at 12.30 AM. Was travelling with a child, Neither the hotel nor Hotwire who should be responsible did anything to mitigate. The worst part was they lied, that there are no other hotels in that area or nearby. I was at Orlando and had to knock every motel door in the lane down and was able to find one. NOT TRUSTWORTHY!

I would have paid more to get a room that night

Don’t ever by the trip insurance it’s a scam man they only approved your refund base on their discretion

I am extremely disappointed with Hotwire for providing inaccurate information in my online itinerary. Despite booking our flight months in advance, the "My Trips" section displayed the incorrect departure date, stating our flight left today when in reality it departed yesterday. I relied on Hotwire's platform to keep track of our travel plans, and this error caused us to miss our flight entirely. As a result, my children and I are now missing Christmas with our family, and they are heartbroken that we won't be there to celebrate with them. This is unacceptable and has resulted in significant stress, financial loss, and disruption to our travel plans, not to mention the emotional distress of missing this important time with loved ones. Hotwire's lack of attention to detail and failure to provide accurate information is deeply concerning, and I urge others to be wary when relying on their services.

Booked a car rental through hotwire for my last family trip to Hawaii. Was promised a Chev Tahoe or similar and need the extra space as traveling with two young children and all the stuff that comes with that. Showed up to thrifty rental car at Kona and they tried to give me a smaller car, even showed the agent the email confirming my rental should have a larger vehicle and wouldn't let me out without putting an added charge on the credit card. said it will be no problem when you return the car just give hotwire a call and they'll make it right.... now I'm being tossed between the two companies playing the blame game. charged me more than double the original amount so a rental car for 6 days turned into a hefty one. Don't recommend booking with thrifty as they screwed me around and were not so thrifty after all. Hot wire should reimburse me the total amount additionally charged but say I have to wait as they cannot get ahold of anyone for 5 business days...

Worse customer service, rude no solution whatsoever.

The deals are fine and hotels are fine but just pray you don’t have a problem or are double charged. The customer service is absolutely the worst and you’ll never get an answer. I’m out money and time and it’s nearly impossible to reach them. Their 45190 text for help does not work, their message is button does not work. Calling is pointless, and messaging gets you nowhere. It was a lesson in frustration and I finally just gave up and lost the money. Stay away, it’s not worth the headache!!!

The option we selected ended up being under major renovations, so there were 0 amenities available, construction noise during the day and the lobby was in shambles. The listing should have specified this or else it would not be been our selected choice.
I informed Hot Wire after 2 nights; not because we wanted to change hotels but because we felt compensation was in order as we were not provided what was shown on the listing and not informed of construction.
As others have pointed out here, the only offer of apology was $40 "hot dollars" (7% of the total amount we paid) and free breakfast. They would not even convert the credit to a refund upon request, even though the amount is so low. Blame is put on the customer for not contacting them immediately about the problem.

We were waiting for 8 days to get our internet service. We have an appointment from 8am to 10am today. They call at 8:05 to reschedule the appointment in 4 days. This company it's the worst. They Services from is a disaster. And when you called noboby really care.

Paid for rental car online checking. Paid extra for the convenience but when it came time to complete the mobile online check in service . The car rental company didn’t allow third party online mobile check in. The app clearly had them listed as an option. Paid for the Hotwire deal so when i asked for a partial refund because I wasn’t getting the service that I paid for. They completely told me the Hotwire deal was not refundable or partial credit even through they didn’t provide me with the services that I paid for. The rental company and Hotwire kept bouncing me around like a ping pong. If I clearly check the box for online mobile check in and those car cost more than the standard stand in line cars. I should be reimbursed for the bait and switch they provide on their website. Filed a dispute with credit card company because clearly I didn’t get what I paid for. Hotwire kept telling me the rental car company should be the one to give me a refund. Hotwire was service that took my money and offered me that selection on their website and no where does it state that the rental company may not honor third party bookings. Sixt main office is also located in Germany so America laws go out the window. Sixt and Hotwire should honor what their consumers pay for. I understand mistakes but they just took my money, charged me more for the service that clearly wasn’t offered and told me all I can do is check in at the counter.

Hotwire is a complete joke now! I used to use Hotwire and never had a problem but the quality has completely evaporated. I booked a supposed "3-star" hotel in Knoxville TN this past weekend at the Days Inn on Asheville Hwy. Got to the room and it was infested with cockroaches. We turned around and walked out within 15 minutes. Hotwire claims they cannot help and want to offer me $40 towards a future stay. Why in world would I book anything else with you???? We don't do nasty cockroaches!!!! Avoid these fools at all costs.

First time using Hotwire. Last minute trip and I thought I’d try to save money booking a rental car with them. I specifically entered the return time as 3:00pm, for a fact.
Unfortunately for me when I got the email confirmation I failed to notice that they had changed it to 8:00AM.
At the car rental counter I saw it but they couldn’t do anything because it was 3rd party. I contacted Hotwire and they refused to do anything to fix it. Pleaded with them to no avail.
Learned my lesson. Avoid Hotwire like it was covid.

one star is too much

We receive a letter from you charging us $50.75
We still don’t understand how you dare to charge us that amount when your service is very unprofessional. I can proof it to your company in this communications. I will
Upload some pictures of the poor quality of your job done in my house the last time your team showed up here. They left the wire hanging on patio wall of my house that leads to the main avenue.
They said that the next contractor will come here and they were going to reroute the wire in the right way, but they never showed up. What kind of company are we dealing with?

The first installation before all of these headaches it took too long more than two months leaving us without a TV wire for that period of time, that’s is very concerning
Finally the fist installation was done but they left the wire cable in the other side of my neighbor patio, without buried leaving the wire exposed to any kind of circumstances like for example my neighbors children at play, dogs chewing. Mice etc
Of course the wire finally broke because you didn’t have any professional precautions
To put the wire in my patio and buried, that is how it is supposed to be done

Now general speaking the unprofessional way you have left the second installation
This wire will be destroy soon by the landscapers when they come here to trim the outside bushes of my main street wall because your team left that wire alone without any protection hanging on the wall and part of my house fence
See the attachment

Are you willing to charge us for that poor unfinished job done in my house?
Besides all of these issues when we connect the Internet to your box, it doesn’t
Down load the you tube videos so the computers are useless using your service I still
Using AT&T in my house

Don’t use this app

I used to use Hotwire all the time. When I tried to do it today, the price went up by 100% Payment on a car rental. Since Hotwire bookings are nonrefundable, the company has refused to give me my money back. Beware.

A big fat 0 ! Completely scammed me out of 300 bucks. As soon as I got confirmation they switch my destination. I triple checked before I confirmed. Absolutely criminal!!!

I’m not sure what happened to Hotwire. They used to be great, but they have changed—and not for the better. I tried changing my zip code and email address on their website, but I ran into technical difficulties. When I clicked on “save changes” when I change the zip code, it says that changes were saved, but it reverts back to the old zip code. When I clicked on “save changes” when changing the email address, I get an error based on the red box surrounding my email address, but it says that changes were saved.

I texted their customer service to complain, but they are less than helpful. After waiting on hold for 16 minutes, they told me they are unable to change my email address on their end, but they can change my zip code, which I don’t understand. The first agent told me to validate later. I did, and not only did they not change my zip code, my email address was still the I decided to try to close my account and open another with a new email. However, I was informed that it would take 30 days to close!

I talked to another agent, they gave me the same response. They also told me that they were unable to change the zip code because it was a “general zip code” and “not specific to a county”. HUH?! Fed up with their incompetence, I said a few profane words, and they informed me that they consider profanity “inappropriate”, and the agent threatened to end the chat if I continued. Well, maybe if you did your job, I wouldn’t have to yell and use profanity!!! I asked to speak to a supervisor, but they informed me that they were only available 6 am to 6 pm (this was after 8 pm). So nobody is responsible for lower level employees after those hours?! I can see why this company is failing.

Fed up, I closed my account. I guess I will need to wait 30 days for the damn account to close, and they can forget about me opening another account with my new email. They just lost a long-standing, loyal customer!

We were left stranded by Hotwire tonight. We booked a hotel through them and the gave us a hotel that didn't exist. It was shut down. Called the call center and they made us wait on hold while they attempted to get a hold of the hotel. Unable to contact (duh... sitting right in front of the shutdown hotel). Then booked us another one but the guy (Reuben) messed up and booked a hotel across the country in Arlington Virginia instead of Washington. The best part- there's nothing he can do about his mistake! There's no supervisor available to speak with in the evening. He doesn't have the power to book us any hotel until he gets our booking reversed from the mistake he made. He says it will take 15 days! We were literally left stranded tonight, in the dark, by a shutdown hotel that Hotwire booked us at.

Hotwire deceives customers, plain and simple. The so-called "hot rate" is the same thing you will pay on Expedia. They trick you with pictures of a nicer hotel. Right before booking the hot rate, they actually say "reveal an actual picture of the hotel". The last two times I've booked, it was not the hotel in the picture at all and the hot rate ended up being no bargain for the dump that they put me in. I just made my last booking through hotwire, which used to be a reliable site to save some money but now it is not a savings at all and they book you in some truly disgusting places. The pictures swaps feels very much like a bait and switch.

I've been using hotwire for 10+ years. They used to be good. But now it's just a total scam. I just booked a place that showed to be 3.8/5 on reviews and 3 stars. Showed all name brand hotels. Then when i booked it was some no name hotel with lots of bad reviews because they don't even have air conditioning. Hotwire first refused to give my money back. Then after I fought with them for an hour they offered to rebook me if I paid a $40 cancellation fee. I will never use Hotwire again and you shouldn't either.

This trash of a booking site . Advertised a hotel by days inn only to notice it’s a motel with a different name. Charge me $84 dollars advertising said 4 star hotel it’s NOT !!! I will never use this site again. This place is barely worth $40 dollars at best not happy at all the pictures on the site was very deceiving and the neighborhood is very sketchy I grew up in the hood and I’m fine with that and my brothers and sisters who live here . But when I spend $84 dollars after working very hard as a professional driver I want to reside in a decent area with a nice room without deceiving photos and false advertising . Your site is trash and garbage for this I’m hoping this review will allow people to find a different route then picking you recommendations.