Hotwire レビュー 

Horrific experience; gave me a hotel where the phone number was disconnected, horrible bed bugs, low low miserable hotel now operating under a different name - advertised as Marriott but was some other brand - Marriott dumped them due to poor quality. Hotwire charged me a $40 cancellation fee anyway and would not refund except in hot dollars. They can do whatever they want and they let you know that too.

Rented a car. Followed Hotwire instructions to bring a credit card and ID to pick up car. Car rental then asked for a copy of current auto insurance, when I did not have it (as I wasn't told to bring that) they refused to rent car to me. Contacted Hotwire to cancel rental, and was told I could not cancel. So I get to pay for a car rental that I never received.

Hotwire sent me a confirmation with the WRONG date!! They had me thinking I had one more day on my vacation when I knew I hadn't booked that many days...luckily I screenshotted the confirmation because had I not, I wouldn't have been refunded my whole trip. I end up having to pay for an extra day for everything. After a LONG time on the phone it was finally handled. They didn't even have an apologetic attitude
.the man was basically like ok we're refunding u now hush...oh yea and I also had to purchase a new 3 tickets home because they said they couldn't comp my tix...luckily I had the money for an emergency. I'd never book with them again.

Wow, what deplorable service. Have used Hotwire for nearly 20 years, but won't again. Seems they have gone way down hill. Room at the Holiday Inn Bellingham, Washington was atrocious. Tried to cancel and rebook at another property, but the hotel was unresponsive and hotwire did not bother to intercede. Two brands lost my business today.

Shame on hotwire! I planned on staying at a hotel for the weekend for my daughters birthday. I was looking online but it advised to switch to the app, so I did. Well, all the info I entered switched except my dates. I ended up booking the reservation for that night instead of the weekend. Well that screwed me over because the night before my daughters birthday stay over, I look to see the check in time and it says past stay.. umm what? I spent almost 200 dollars on that. I call Hotwire and was advised they can't help me or even offer me a discount code to help with ANOTHER room I have to book... I get I should have checked the dates, but it switched over all the information on the hotel room and amount of guests so why not the dates too.. horrible customer service. If honestly been happy with even a 10% off code...

I feel I was scammed. I booked a hotel and where it shows likely places you may get, I got a horrible place that was not listed. It is the worst, low-life place ever. I have never experienced such. Hotwire please do better. It's so unfair and dishonest of you. If there was no star rating, that would be it. Do yourself a favor and never EVER book through Hotwire.

My husband has used Hotwire for years to book stays for work travel, and often last minute short stays. Some have not been great places, but not the worst. The last few times however have been awful experiences. One was a horrid little place that was basically a dirty truck stop. And this weekend…this was the absolute worst. We didn’t even bother to go inside. The place looked like it was shut down and under construction. It was horribly dirty and disgusting. And it wasn’t even the same name that was listed on the website. My husband filed a complaint and customer service was like oh we wish we could help but the hotel said no refunds. Thats ridiculous. If the safety of the customers isn’t even a priority to you, there is something so insanely wrong about that. I guess they’re used to screwing people over. For anyone who chooses to continue to use Hotwire..May the odds be ever in your favor.

Offer promos on low end hotels that barely meet an equivalent star rating mixed with better quality hotels. You end up with the low end hotels but pay the same price... in this case a supposed 4 star. They use common tactics. Will not use them again. much better legit providers out their that offer a decent hotel at a decent price. We ended up with a hotel... Comfort Inn at 200 a night which was way over priced for the value.

Used Hotwire for years now. Recently one of the airlines for my trip canceled unexpectedly. Hotwire didn't even try to help get me a refund for the other flight. Just read the policy and canceled the flight. Lost my money!!

Absolutely useless

I booked the above itinerary last night, 2 nights in a Super 8 in Augusta.

They took my money and confirmed the booking at 02.37.

Then then cancelled the booking and refunded my money at 09.17.

No email, no explanation, I arrived at the hotel 12 hours later to be told the booking has been cancelled.

This was my first time using Hotwire and it will also be my last.

They are a disgrace and could easily left me high and dry with no explanation...

Very poor service...

Anthony

Avoid at all costs, once again they got me on a reservation. I received know services and yet I was charged for a car rental after their website altered my requested dates. If I could write a negative star rating I would.

Would never use Hotwire site as it is untrustworthy and customer service is nonexistent. Two of the hotel they stated weren’t even in Moab , just Hyatt, no doubletree or embassy’s suites, lied about room size and overall a poor experience dealing with Hotwire. Book directly and don’t believe Hotwire lies that they will save you money as they’re a joke

I chose four a star hotel and it put me in a very low quality hotel. It also defaulted to US dollar when my location is Canada. I’ve used this before and it’s never done that. This will be the last time I use this app. It used to be good.

I booked a car through Hotwire for March 1-5. When I got to the rental car counter at O'Hare, there was no record of my reservation, even though I had received an email confirmation and number from Hotwire. I immediately called Hotwire's customer service, but was informed from a recorded message that a live rep was unavailable, and that I would have to use text messaging with a rep. I quickly entered my complaint into the text chat and it was over 5 minutes before I was first acknowledged. The responses from Hotwire were so slow, I had to stop because I was holding up the line at the rental car counter.

I had to book a car at the rental car company's walk-up rate, and because it was a walk up, I could not decline the collision damage waiver (CDW) or some of those other high-priced extras I could have declined had I reserved directly with the agency in advance.

The car rental company charged me $517 on top of the $194 I had already prepaid to Hotwire. After the trip, I called Hotwire to request that I be compensated for the $517, so I could be made whole. The rep gave me the run around and told me Hotwire could refund my $194, but could not compensate me what the rental company charged. I asked to speak to a supervisor. I was told I would need to call back the next day, since no supervisor was available.

The next day I called, and was on hold for 45 minutes, only to be told by the supervisor that Hotwire is only responsible for the difference in the rental car company's daily rate - which was a measly $17! The rental company's daily rate was just one-fourth the total rental price of the car; and the CDW & LDW coverage I was required to purchase cost more than the 4 days of daily rate!

Not only was this extra cost a financial burden, but this whole mishap happened as I was traveling to Chicago because of the death of my father; it added a layer of stress I really did not need. I'm so disappointed and frustrated. I will never use them again.

Paid hotwire in full for a car rental, went to the car rental and their virtual card was not accepted and they had to cancel my reservation and therefore issue a refund that wasn't back into my account for 7 to 10 business days. Do not rent cars from hotwire, it's a racket

I made reservatuins for a 5 star hotel in Italy and it was just gross... It wasn't even a 3 star hotel and the pictures in Hotwire did not resemble to room we got. It was tiny, outdated, smelled of fungus and everything was stuffy and yellow from being so old. I wrote Hotwire in the chat and they told me that we cannot get a refund but can pay $280 per night for an upgrade. Are you kidding me?
We left the hotel and booked another hotel which was totally fine. But the fact that we did not receive our miney back or they could not provide another solution is just mindblowing. We even sent pictures of the room and told them that the hotel was a scam. But they just told me not to book hot rates anymore...
Hotwire was really great but a disaster nowadays!

HOTWIRE was fantastic back in the years. Now they are abusing their customers. The commissions are ridiculous. Go back to what you were in 2017 and become a travel giant. You won't survive otherwise

Loyal customer, the one time I messed up and accidentally booked a duplicate car rental I was told because it’s a “hot rate” no refund or credit available. Who cares what it’s called? How is it legal or ethical for a company policy to flat out steal peoples’ money?

My husband and I made a reservation for a car on hotwire.com for June 27th until the 29th. On the site it said book now pay later so we reserved the car on the site it asked if we needed insurance and my husband and I agreed to get it so we did. But what we didn't realize is that they took the money out of our account now it's not about the money what it is about is that they can do this to anyone. Called them and asked for the money back we needed it to buy food. They said it would take 30 days to get it back that just unacceptable. I told them they didn't wait 30 days to take the money they said that is their policy. I want to bring a class action lawsuit against hotwire.com and Allianz insurance if anyone is willing please come forward.

I booked a car reservation on the phone through Hotline Car Rental. I told the agent I wanted to make a reservation for Rochester Minnesota. The agent entered all my information, confirmed my reservation, and emailed me my receipt.
I reviewed my reservation and discovered that the agent entered the reservation for Rochester New York.
I called customer service to explain what happened. They said they could not issue a refund.
I will never deal with Hotline again.