Iberia Express レビュー 421

SHAMEFUL AIRLINE - Think they are above the law and complete disregard for their PAX. Delayed luggage twice in 2 months (one the one occasion it was delayed by 8 days). Each contact conversation to be told not too worry and buy the necessary and send receipts. Now refusing to refund money.

Completely ignored data protection act request since June 2024.

Written to company’s CEO as well IAG’s Group CEO, no replies, not even an acknowledgment.

Ground crew are rude and obnoxious, cabin crew are so busy on their cell phone during flights, they ignore PAX. Don’t expect that drink refill !

Finally customer service is non existent. A call centre full of incredibly incompetent, unintelligent and uneducated staff.

Mega vertraging.. komen met allemaal smoesjes.. papieren niet op orde..
Onzin.. mega vertaging wachten in warm.vliegtuig.. en slechte info

Pésima atención al cliente telefónica

Cuidado con esta compañia. EL servicio de atencion es pésimo. adquirí un billete con localizador P078C y pague algo más para obtener la tarifa classic en el billete de vuelta que me permitiría un cambio gratuito. Pues he ido a cambiarlo y cobran 35 euros por la gestion, que no se puede hacer en la web y el billete de reemplazo lo ofrecen 3 veces mas caro que el que tienen publicado a la venta en ese momento con la explicación de que claro un billete nuevo siempre es mas barato. Es decir no hay cambio gratis, primero tienes que insistirle en que no te cobre la penalización ya que no te corresponde , pero da igual, al final te piden pagar 260 euros para cambiar el billete que costó 90 por uno que en la web cuesta 90. Si pueden te estafan.

I have been misled, lied to and my money stolen with no sign of a refund in sight after being told I would recieved it within 20 days…

My travel companions and I flew to Madrid on October 24, 2024, and were scheduled to continue our journey to Tenerife on October 31. Seeking to adjust our travel plans, we visited the Iberia helpdesk at Terminal 4 and inquired about changing our outbound flight date. We were informed by a representative that this change would incur a fee of €160 per person, which seemed reasonable to us. Almost an hour later we was charged €1044….

At no point did the representative mention this amount, nor would we have agreed to it had we been informed. For clarity, we could have booked an entirely new flight with an alternative airline for much less, yet chose to stay with Iberia for convenience, only to face an unexpected financial burden and significant distress.

When I questioned the discrepancy, the representative explained that “additional booking fees” had been applied, though these fees had not been disclosed.

I was then advised to cancel the booking for a full refund, which I was assured would be processed within 20 days. The representative also promised an email confirmation with a breakdown of the refund within 24 hours. To ensure accountability, I requested written confirmation at the desk but was denied. I was instead handed a customer service number and advised to call if I did not receive the promised email.

I am yet to receive any confirmation or details of a refund. After calling the helpline, I spoke with a customer service representative who confirmed no cancellation had been recorded, no refund was processed, and no support could be provided. What should have been a relaxing experience has been ruined. I feel that I have been misled, my trust has been violated,

I am left with a financial loss with no clear resolution. They have said they will investigate but keep stalling. This situation is distressing and, given the lack of transparency and accountability, this is bordering fraud.

AVOID THIS AIRLINE. RUDE STAFF. HORRIFIC CUSTOMER SERVICE

Son unos estafadores,cobraron un billete que nunca emitieron tuve que sacar otro en otra compañía para no perder el viaje y después de haber hecho reclamaciones tanto telefónicas como escritas ,te exigen que justifiques el cobro ,luego que no te han devuelto el dinero,ineptos ,me pregunto si no tendrán manera ellos de comprobarlo,y desde julio esperando que se me devuelva el importe,no me sale más que decir,estafadores

Billete pagado con bizum y no emitido, por lo que no tengo localizador ni ninguna identificación del billete. He reclamado 7 veces y no me devuelven el dinero, me dirigen a un formulario para el que no tengo los datos porque nunca me los dieron. Que más puedo hacer?

Die allerletzte Airline. Totalschaden verursacht bei einem neuen Rimowa Check-In Koffer, trotzdem weigert man sich, für den Schaden aufzukommen.
Gerichtsverhandlung geht jetzt in die zweite Instanz beim Landgericht, zur ersten Verhandlung ist der Anwalt nicht mal erschienen. Nachdem man mir dann recht gegeben hatte, wurde Einspruch eingelegt und man schindet endlos Zeit. Solchen Läden sollte man die Lizenz entziehen.

I wouldn’t fly Iberia again. We booked through Opodo and they told us our luggage was two bags upto 30kg. Which indicated to us we could have 2 bags maybe 10 and 20 etc but Iberia say it’s 2 upto 15kg which is confusing. I showed my booking they thought Opodo had said to us they had booked 2 bags 30kg each. Iberia wanted the bags to be 15 kg each or less.

We had added an extra baggage allowance of 23kg on Iberia’s app so on calculation we had 53kg but when we went to check in we were told they couldn’t find the 23kg bag I tried to show an email verification but they refused to look at it. We had two suitcases 19kg and 22kg and hand luggage. They told us to lessen the weight in the two bags to make them 15 kg each which we did. This all took time. I asked to pay extra and I’d claim it back later when I proved I had booked the extra baggage but it’s not their policy. By the time it was sorted, the gate was closed and we lost four flights. We were made to pay an extra. €480 and had to stay an extra two days. The girl was aggressive and rude and from the start did not want to help.
A day later we received an email saying we could put our hand luggage in the hold. We were told to go to gate 888 & 899 we went to 888 and no one was there so we asked a man at 889 if he was booking in hand luggage for our flight. He was off hand and dismissed us telling us to go to another corridor. We looked for 899 and it wasn’t anywhere to be seen.
So we went to an information desk they directed us back to him. I asked another Iberian agent (a woman) if she could help as we didn’t want to return to him, I showed her the email. She said “if you don’t want to put hand luggage through then don’t.” She was rude. We told her we did and she told us to go back to the rude man. She said this In a very frustrated irritated voice. I told her that he had refused to do it saying it was the wrong place. She walked away dismissing us.
We did as directed though and went back to him as we drew close he said “go away.” We told him we wanted to put our hand luggage through, he said “that’s not hand luggage it’s too big” so I said “not all of it is hand luggage and I started taking the hand luggage off the trolley. He said “this is for Europe you’re not in Europe ( as we were going to Edinburgh.) he said “If you want your luggage lost in Europe then put it through!” I said “ no I don’t want my luggage lost I just want to know where to put it” he said “ go to another corridor” I said “where”he said “ 900 and he swore at us” I was shocked I asked his name he hid his badge and told me to F off he said this another 5 times at least. But we had finally found our number to check in at. We checked in ok. But we did not have the assistance we had booked on the previous flight and the flight boarded a 20 minute walk, train ride and another 5 min walk. My dad has a walking stick and I have CFS. We are seeking legal action. I have this rudeness on video.

It’s absolutely outrageous that Iberia offer no refunds or partial refunds on flights. We made a mistake on the flight to Madrid to see our family during the New year’s celebration, which meant it wasn’t possible to take the flight. I called customer services within in minutes of making the booking and they were completely unhelpful my only option was to change the flight's, but the cost for the ticket and the change was almost triple the amount we paid making it impossible to do anything and we have now lost £500+! Which for our family is a large amount to throw away to a multi million pound company. They have no empathy whatsoever! It’s disgusting!

En un viaje a Islandia con la minorista Nautalia y mayorista Catai. A las 23 horas Iberia express anula sobre la marcha la vuelta a España. Nadie de las tres empresas se puso en contacto conmigo salvo Iberia que a los 10 minutos me envió un email indicando que habia sido por causas meteorológicas (en las pantallas se veian aviones saliendo sin problemas) y a las 7 de la mañana en otro email indican que las causas fueron técnicas. Nadie se puso en contacto conmigo para solucionar mi vuelta a España situación que tuve que realizar yo sola. Iberia se niega a resarcirme de los gastos que esta situación me generó.

Not answering phones, no available staff in barajas airport. stole my money, canceled my flight and did not refund me.

Worst airline.. can't get a hold of them at all ever.

Booked a business return flight to Madrid. Thought it was with Iberia,but we flew with Iberia express. What a horrible experience. Rude customer service at check in, not enough ice for 12 business passengers on board, warm cava , disgusting food, poor service. Arrived in terminal 4S in Madrid, another nightmare, you need about 30min to actually get to terminal 4 to get your luggage. Will never book again with Iberia who mislead its passengers.

I was scared about the reviews but this is real!!! No fanta science 🧬

La maleta de mi madre esta perdida hace mas de dos semanas, lis agentes solo nos piden esperar mientras mi mamá de 70 años se esta enfermando de la preocupación y tristeza de no recuperar su maleta. Ella viajo para reencontrarse conmigo despues de la muerte de mi papá y de no habernos visto por 4 años.
Gracias a la irresponsabilidad de Iberia no podemos disfrutar este viaje. No recomiendo viajar con Iberia jamas!

Mi experiencia con Iberia ha sido increíblemente frustrante. Mi maleta se retrasó tres días y, cuando finalmente fui a recogerla, tuve que esperar en fila en el aeropuerto durante dos horas. Como si eso no fuera suficiente, el proceso de compensación ha sido una pesadilla.

Llamé específicamente para solicitar una transferencia bancaria a mi cuenta en EE. UU. Me pidieron los detalles de la transferencia, pero a pesar de ello, emitieron un cheque sin mi confirmación. No solo no esperaron mi confirmación, sino que tampoco me informaron a qué dirección enviaron el cheque. Les dejé claro que no quería un cheque por preocupaciones de seguridad y mis cambios de ubicación. Lo peor es que ningún banco acepta un cheque extranjero por menos de 200 USD. Ahora me preocupa que alguien más lo haya recogido, y han retrasado aún más el pago al ignorar mi solicitud de una transferencia directa.

Han pasado tres meses, y este ir y venir es inaceptable. He solicitado que se cancele el cheque y que se haga una transferencia bancaria en su lugar, pero su respuesta ha sido lenta e inútil. Ahora dicen que tienen que esperar la "no recepción" del cheque.

Esta situación ha sobrepasado lo razonable. Necesito que se cancele el cheque y se procese la transferencia inmediatamente. La falta de transparencia, la mala comunicación y el retraso en general son extremadamente decepcionantes. Iberia, esperaba un servicio mucho mejor.

Eviten Iberia si buscan eficiencia y una comunicación profesional.

Compro un billete, pago con bizum, la pagina se queda pillada y me da error, entro en el banco y me han cobrado el bizum pero no tengo numero de reserva ni billetes, llamo a atención al cliente hasta en 5 ocasiones e incompetencia total, la única solución que me dan, es que me espere 7 días laborables para ver si me devuelven el dinero y sino volver a reclamar. Intento poner una reclamación y no me dejan porque no tengo numero de reserva ni billetes, una auténtica vergüenza. Iberia ha pasado a estar a la altura de Ryanair, es una pena que traten así a los nuevos clientes, luego se quejaran de que pierden clientes.

2 flights cancelled and more than 24 hours late. No communication, rude customer service telephone line and pathetic attempt at compensation. Don't use this airline.