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Rose Gordon - the best case handler i've come across - superfast and efficient - easy to deal with and cant recommend enough. Thank you for making the whole seamless and easy to work with. Keep up the hard work :)

Jack at ICAB was very professional friendly and explained everything .
Made the process very easy.

Gaby (Rebello) is the reason for my rating being 5 stars!

Overall the staff is quite polite and courteous at ICAB. When you call in, they are genuinely helpful.

However our first case handler was a nightmare. She refused to give us better location options for alternative accomodation (which we are looking at for a period of 2 years due cladding works in our development).

But then Gaby stepped in as our case handler and was a true life saver! She understood our requirements precisely and we were able to close on a flat within a day of her taking over our case.

She is super responsive on emails, proactive at communicating and will always find a solution, even if she does not have an answer immediately. In short, she is the epitome of customer service and this review would have read very differently had she not stepped in.

Thanks again Gaby! :)

Gabby was extremely helpful and the responses were super quick too, even when it was a third party we were waiting on. The process was very smooth and they really help take some of the stress load off.

Accommodation arranged quickly. My assigned claim handler Janiv Shah was excellent.

5 stars from me i contacted them today and spoke to erin halpenny she was a godsend sorted my issue out and went above and beyond for me and my family also she was keeping me updated till the problem was sorted i couldnt believe the customer service from her. I hope the bosses know how lucky they are to have her on there team. Thankyou so much erin.. gemma newton x

This was a very clever idea to have whilst my kitchen was out of use. Paul the guy that installed it was very friendly and helpful. Great customer service. Thanks again for your service. I definitely recommend this company.

Being unable to return to your home due to a fire is a scary and stressful experience but it's been so lovely to be dealing with Noreen at ICAB who has been amazing booking our accommodation in local hotels. My constant attempts to stay nearer to my work has lead to multiple different moves and last minute changes but she's so calm, friendly and patient and nothing has been too much trouble for her. I seem to speak to her multiple times a week and I feel like I'm speaking to someone who genuinely cares and wants to help. Noreen is a credit to ICAB and although I'd rather not be in this situation of course but dealing with someone as compassionate as Noreen really helps xx

Would like to thank ICAB especially Jack who has been amazing, very supportive, helpful and always kept me updated with everything regarding my home which had a very bad leak in the kitchen and we was told we will have to move out for few months and was a very stressful situation and time for my family, but Jack was so nice and understanding and made us feel comfortable n less stressed and the moment I spoke to jack he made me feel relaxed and went out of his way, found us a very nice accommodation that suited us perfectly just what we wanted and I can’t thank jack enough, Thanks Jack appreciate everything u done for us.

A very nice and professional person helped me and my eldery aunt to source temporary accommodation after she had had a flood and her property was inhabitable.
The service they gave was very smooth and any issues were cleared up and sorted out swiftly.
I would recommend this company and especially the lady who dealt with us.

We would like to say a big thank you to Natalie from ICAB for the support she gave us after the flood at our home.

Natalie quickly organised our hotel accommodation and later arranged a short-term rental property so we had somewhere suitable to stay while the work on our home is being carried out. Throughout the process she kept us informed and handled everything with professionalism, efficiency and genuine care.

Having someone so organised and supportive managing these arrangements made a very stressful situation much easier for us.

We are very grateful for all her help. Thank you Natalie.

Faultless service from start to finish. Storm Goretti made me homeless and ICAB made all my accommodation needs for me taking the stress away. Months in a hotel and now in a temporary house until I'm allowed to go back home.
Incredibly helpful and good communication.

ICAB have been very been very helpful and communicative. As soon as they were tasked with my job they called to check requirements and then found me a place very locally to where I live that was convenient for me and my elderly mother. They were very friendly and made sure to meet our requirements. Thank you!!

The company were tasked finding me suitable accommodation for my family and dog after my insurance company said I needed to move from my property while they investigate and fix a ceiling leak. 30 mins after I was asked to wave icab phoned me and arranged a travelodge for the same evening. When I emailed and said I need self catering they got to work looking for air bnb. I have had nothing but a positive experience with them
They sorted out everything even to a deposit with my insurance company for the Airbnb. They listened and acted on my needs. Having to leave home suddenly is stressful and locating temporarily is stressful but the communication and the way they responded very quickly really has helped. Thank you.

The long term team were fantastic ! I can’t thank our handler enough for the calm approach and help she gave me after our house fire . A brilliant service and amazing support at a stressful time .

Natalie and the team at ICAB were my Life Saviours. I can I speak more highly of them - they have given me my life back,

Sylwia is an absolute asset and great representation of this business! Showing genuine care patience kindness and super helpful for every second of every minute that she was on service. Infinite gratitude!

Jack Nolan at ICAB has been exceptional. When my 82-year-old mother was forced out of her home for six months following a devastating flood, we were overwhelmed. From the outset, Jack brought calm, clarity and control to what felt like an unmanageable situation.

Securing suitable short-term accommodation for that length of time is far from straightforward. Throughout the process, Jack was consistently professional, responsive and highly organised. More importantly, he demonstrated genuine patience and empathy, taking the time to ensure my mother felt supported and understood at every stage.

Once we identified a property, he worked tirelessly with the letting agent to ensure everything was completed on schedule. He anticipated issues before they arose, kept us fully informed, and ensured the move-in happened on time. His communication was clear, proactive and reassuring.

In a period that was deeply stressful for our family, Jack provided stability and confidence. ICAB should be proud to have someone of his calibre representing them. I would not hesitate to recommend both Jack Nolan and ICAB.

We can only praise ICAB for their professional handling of our situation.
Vaishnavi helped us throughout and her calm, sensitive manner and dedication helped us through - thank you so much!
Kind regards to all staff.

The day staff Sylwia is really good hopefully and sorted everything in less 20 mins than you so much I was so stressed out but she really helped me thank you again