Iparkgatwick レビュー 

Terrible company, avoid. Long waits at both ends of the trip. They didn’t answer when we tried to phone. Bad customer service, rude on the phone.

Terrible, my Mercedes was returned with two sizeable dents in the rear. The driver denied all knowledge, saying we must have done it prior. Told us to send in pictures of the damage within 24 hrs. They said they would compare those to the pictures taken when can was dropped off. We did that and heard nothing eventually someone called Haniya picked it up via email but again then went silent. 2 months later still no response…..,Do not use this company.

DO NOT USE Rang the driver, as instructed, 20 minutes before arrived at Gatwick 24 TIMES!!!! Had to pay £10 to enter the drop off area, waited until we could not wait any longer or we would have missed our flight and ended up paying an additional £275 to park at Gatwick, despite giving this con man £89 for a service he could not be bothered to answer his phone for.

Pure scam, I dropped my car with them after 20 attempts to call them. No ID only. Guy with booking ref and car reg jotted down on a post it.

On return they were 1.5 hours late, virtually impossible to get hold of and then delivered the car to the wrong carpark telling me it was my problem.

Disgusting behaviour and poor customer service

Do Not Use. You are charged extra for the drop off/pick up in addition to the basic charge. As they took so long to arrive, we were charged extra. The people were off hand in their manner and the car smelt afterwards.

Smoked drugs in our car and damaged the back bumper. Don't answer the phones and footprints all over our friends bonnet. Don't be fooled by these scammers. They operate other companies off of this site like parking4you

DON'T USE THIS COMPANY!! They are a bunch of thieves!!!! Stole my in-car phone charger and also rummaged through the door pockets, centre console and glovebox. I also had to pay additional £8 each way to get in and out of the car park when they advertise all fees are included and no hidden charges. Called them numerous times within a few minutes of collecting my vehicle as soon as I noticed the missing items, but they ignored my calls!! My partner called them on a different number and they answered and advised they would look into it and call me back, but surprise surprise no call back. Bunch of dirty thieves! Car was also nice and clean when I dropped it off but filthy when I collected it!

Awful experience waited to have car collected by a dirty looking man with no ID had to pay £8 car park fee on top of the £110 I had already paid for a meet and greet service. Rang as soon as landed and was told an hour wait time, waited 1 hour 20 in the end. When I phone to find out what was happening I got told ‘so what use airport parking next time then’ very rude man who just laughed at me on the phone. Had to pay another £8 to get out of car park! Never use this company!!!

They were over an hour late past the pickup time.

The number on their website is false.

To top it all off we received a parking fine while our car was with them.

Terrible; avoid them!!!

Had to wait 30mins for guy to turn up and was then charged £8 for extra parking
On our return we waited 40mins and guy never turned up when I rang he told me keys were on rear wheel arch of car and it cost £14 extra to get out of car park ‘
Car also stank of cigarette smoke and none of us smoke …
Really poor service and communication would not recommend or use again !

We were disgusted by the service provided by iPark limited. When we arrived at Gatwick we waited over two hours late at night for the car to be picked up, with the iPark telephone operator telling us lies about delivery times, and being extremely rude when we tried to complain about their dreadful service.
We had the same experience on our return, waiting over an hour, being met by rudeness and lies by the telephone operator. We saw other customers there, and all had the same terrible experience, as have those who have reviewed the company on Trustpilot.
Their website claims a 25-30 minute wait for pick up and drop off, their operator told us they work to a one hour target - so why tell us 25/30 minutes?
Finally, on pick up they left our car key on a tyre and disappeared- a clear security risk, we are lucky our car wasn’t stolen.

AVOID AT ALL COSTS – 100+ MILES ADDED TO OUR CAR

Genuinely the worst parking experience we have ever had. I would strongly advise anyone considering this company to stay well away.

We waited an hour for our car to be collected by a rude man with no ID, lanyard or proof he even worked for the company. He wouldn’t tell us where our car was being taken and we were then forced to pay an £8 charge despite our booking stating the parking levy was included.

While we were away, we received a notification from the Mercedes app that our car’s location services had been disabled from inside the vehicle. When we returned, we discovered that OVER 100 UNEXPLAINED MILES had been added to our car.

Even more concerning, we had left the back seats folded down, but they had been put back up while the car was in their possession. Combined with the additional mileage and disabled location tracking, this has left us seriously concerned about what our car was being used for while we were away.

The return was just as appalling. Our car was left in Gatwick short stay with NO ATTENDANT AND NO KEY. We were repeatedly told the key would arrive in “15 minutes” but waited OVER TWO HOURS.

Because they had our key, we literally could not leave. We then had to pay another £21.50 in parking charges caused entirely by their delay.

When we complained, the man on the phone was rude and intimidating, effectively telling us “what are you going to do about it?” and that we couldn’t go anywhere without our key, so we would just have to wait.

We have kept all evidence, including screenshots from the Mercedes app, mileage records, receipts, call logs and booking documents, and have now made a formal complaint.

AVOID. I would never trust this company with my car again.

⭐☆☆☆☆ (1/5)

AVOID AVOID AVOID - SCAM!!!

I booked and paid for a meet-and-greet airport valet service on the basis that a uniformed representative would meet me at the agreed time. I followed their instructions precisely, including calling 30 minutes before my arrival.

Despite this, the representative arrived over 30 minutes late. When he eventually arrived, he was not in uniform, displayed no identification, and was unable or unwilling to provide ID when I requested it. As someone about to hand over a valuable vehicle and its keys, I found this completely unacceptable.

I was then informed that I would have to pay an additional exit fee that I do not believe had been clearly disclosed when I made the booking. The amount quoted also appeared inconsistent.

Given the delay, the lack of identification, and the unexpected additional charge, I no longer had any confidence that I was dealing with the professional service that had been advertised. I therefore made the difficult decision not to hand over my vehicle and instead paid £132 for airport short-stay parking to ensure I didn't miss my flight.

I subsequently complained to the company, supplied the evidence they requested, including proof of my additional parking costs, and asked for a refund. Rather than addressing the substance of my complaint, they simply stated that because I did not use the service, they would not refund me. They failed to engage with the real issue: I declined the service because it was not being provided in the manner advertised or in a way that gave me confidence to entrust them with my car.

For a business whose entire model depends on customers handing over their vehicle and keys, professionalism, punctuality, transparency, and clear identification are fundamental, not optional.

Based on my experience, I cannot recommend iParking Limited. There are many airport parking providers available, and I would strongly encourage anyone considering this company to read the reviews carefully and think twice before booking.

Do not use them!

Landed at 11:30 last night. Called at 11:50, told the car will be with me soon.....they didn't drop the car until 1:35, more than 1 hour and 30 minutes later. I called twice and eac time was told the car was on its way.

No explanation, no apology. I'm a 55 years old female and was on my own, waiting alone in a deserted car park.

No need to say I am not impressed! They are absolutely dreadful. Don't fall for the cheaper price.

When booked was advertised as Executive parking Gatwick with five star reviews turned out to be Ipark. Totally unprofessional, rude long wait for car on return - was given a ticket to to leave airport having been told by the driver that all was paid - unfortunately not when we got to the barrier. Also had to pay fee when leaving the car even though confirmation said included all fees! Several people at airport in same boat and worse for others dropping off worried about missing their flights as no-one there to collect their vehicles. Spoke to Gatwick on exit and they said this happens all the time with fees not paid etc with this operator I wonder why Gatwick Airport allows this company to trade there as it appears they are rogue operators !

I had to wait 1 hour for my car and even though my email confirmed that the car park fee was included, the driver refused to pay and run off. I called the number provided and I just kept being told the car was on the way and when I told them i was left to pay the fee, he denied this dispite the email confirming this was included.

Unbelievable. Absolutely criminal organisation. Reading some of the other reviews we got off lightly but they were still unprofessional, uncontactable and we waited 45 minutes for our "meet and greet". We also had to pay the exit fee from the short stay car park both on arrival and departure which made it in total more expensive than many better companies. Taking it to trading standards now as they deserve to be shut down.

Dreadful experience- unprofessional outfit, complete cowboys. All you get is lies when you ring them. We had a 3 hour wait as they lost our car keys, didn’t know where my car was. Had to ring police as it didn’t appear that they had my car. After telling them we were ringing the police the car keys were found but still took another hour of ringing them for the car to be delivered. Just dumped it in a different level to that arranged, left the key on the wheel and parking ticket on dashboard. Rude and unsympathetic.
It seems to be that you can no longer book with them on parking sites or their website but I worry that they will just continue doing what they are doing under a different name. Can’t believe comparison parking sites were using them. BEWARE.

Since writing this review I have received a £100 parking charge for my car at 16:32 when I was already abroad. They drove my car without my permission back to the south terminal car park and went over the 30 min paid for). Also I was told that it had been parked 1 mile away whilst I was abroad yet it had done 22 miles - I don’t therefore know how many times they used it to go to and from the airport. I’m assuming 10 extra trips. I’m fuming 😡

Booked a 'premium' package for Gatwick north, had to ring 15 times on the way before they answered the phone, got told that I had to go to a different car park. The guy then turned up 20 mins late. On return, had to call another 10 times before they answered, had to wait over an hour for my car and pay the 'drop off fee.

Made a complaint, was promised a refund and since then (a few weeks ago) I've have heard nothing despite co tacting them multipme times.
Absolute shambles of a service that I wouldn't recommend to anyone.

BUNCH OF UNEDUCATED LOOSERS! AVOID AT ALL COSTS

They charge additional parking fees at drop-off and collection which are meant to be included in the price, are extremely dismissive, don't answer calls and are rude. Surprised their business is still operating with 276 awful reviews.