Easy purchase, car in stock, good handover, but didn't get the full tank of petrol agreed as part of the deal 🤷♂️ so no five stars
所在地
所在地を変更Myrekirk Road, C/O, DD2 4SU Dundee, West Gourdie Industrial Estate, GB
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レビュアーのコメントを見てみましょう
Great service, nothing was too much trouble! Matthew Hawkins in particular was really professional and helpful. Very happy with my new car!
Bought my MG HS PHEV from John Clark Motor Group in Dundee. Excellent service from start to finish. The salesman, Stephen Smith was professional, helpful, humorous and extremely friendly throughout th... もっと見る
企業が回答しました
Nice professional service from the salesman and very helpful when it came to explaining how everything works in the car, as being a person of a certain age!!! ( still remember how to do points and plu... もっと見る
企業が回答しました
企業情報
当該企業による記述
John Clark MG is located on Myrekirk Road in Dundee, where we represent MG Motors UK by offering New & Used Cars, plus your aftersales needs including, parts, accessories and servicing. John Clark Motor Group has 37 dealerships and 5 manufacturer approved accident repair centres across Scotland. We are a family run business and employ over 1300 employees. We believe that our relationship with our customers goes far beyond the initial purchase of their car. van or motorcycle. It is hugely important to us that we deliver on our promises and offer full transparency to deliver an exceptional experience.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Myrekirk Road, C/O, DD2 4SU, Dundee, West Gourdie Industrial Estate, 英国
4.1
ほぼ満足
101件のレビュー
顧客にレビューを依頼しています
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John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee. We are delighted that your experience has been a positive one. Kind Regards, Lisa
The hand over was nice and quick
The hand over was nice and quick, but after 2 days of having the car the light for a flat tyre came up, I called the show room and they weren’t very helpful and after 4 days of having to pump the tyre up I recalled the Mg Dundee and spoke to someone else and they said to take my car up which I did on 8th October 25 which I’m now waiting for a part to be delivered for my car to be fixed.
2025年10月2日
John Clark Motor Group - John Clark MG Dundee からの回答
Good morning Sarah-Jane,
That's great to hear that the handover was nice and quick! We always aim for a smooth and efficient collection process.
We are, however, very sorry to learn that you immediately experienced an issue with the flat tyre light and that the initial response when you called was unhelpful. We sincerely apologize for the inconvenience this caused.
We are glad that you spoke with another team member who arranged for the vehicle to be brought in and ordered the parts to have thhe issue resolved.
We appreciate your patience while we wait for the part and thank you for bringing your feedback to our attention so we can address the communication issue.
Kind regards,
Lisa
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon, Robert.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at MG Dundee.
Best Regards,
Erin
Steve was excellent throughout the…
Steve was excellent throughout the journey of buying our new car
2025年10月2日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Positve experience
Welcoming, friendly, not pushy, knowledgable. Derek was so good with my million questions. Would go back for any motoring needs in the future.
2025年10月2日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon, Lucy.
Many thanks for your review and feedback, which I will ensure is passed on to Derek and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Alan.
Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Very professional service
Very professional service, I felt that Derek looked at the best options for my needs. I was made to feel comfortable at all times and I did not feel under pressure at any point.
2025年9月24日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon, Amanda.
Many thanks for your review and feedback, which I will ensure is passed on to Derek and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
The whole experience was excellent.
The whole experience was excellent.
I test drove 3 different vehicles and after much deliberation I chose the MG s5. The salesman was not pushy and explained in great detail all there was to know about the car.
Everything very easy and they completed all the forms with ease. My car has arrived and I love it! All of the staff were excellent and a special mention to Steve and also to Cameron for completing my forms
2025年9月26日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon, Sandra.
Many thanks for your review and feedback, which I will ensure is passed on to Steve, Cameron, and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Steve was a pleasure to deal with and I…
Steve was a pleasure to deal with and I was delighted to receive a deal that enabled me to switch to a new vehicle.
2025年9月21日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Donald.
Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Bad products terrible customer service
Bought a used vehicle in April from MG branch in Dundee. Paid £9000. In July the head gasket went. Warranty company refusing to make good the repairs. John Clark have the vehicle, have stripped the engine and are dealing with warranty company. Customer service is terrible. Very poor updates. No real desire to resolve this. Sold poor quality vehicle. Would avoid at all costs.
Update after months of delay and terrible service they are not resoliving my issue. Sold a vehicle not fit for purpose. Will be making a report to trading stadards. Avoid at all costs.
2025年7月24日
自発的なレビュー
John Clark Motor Group - John Clark MG Dundee からの回答
Hi Chris,
Thank you for reaching out and sharing your feedback. We are sorry to hear about the issues you've experienced with your vehicle and understand your frustration with the situation. I understand that your car is currently with our MG Team in Perth to resolve the issue and will let them continue to keep in contact with you.
We are committed to resolving this for you as quickly as possible and appreciate your patience as we work through the process.
Kind regards,
Lisa
Regrettably…I bought a 2019 Fiat 500…
Regrettably…I bought a 2019 Fiat 500 from John Clark MG Dundee…distance sale,all completed by telephone.
I will keep the story brief.Delivered /driven to Aberdeen for me as requested ,shipped to Orkney at my expense as agreed.
Noted RH seat belt wrapped around headrest and draped over seat upon collect of vehicle at ferry port, and immediately I see why!!
Belt fabric cut and chaffed so badly that belt will not retract into its reel.UNSAFE NOT ROADWORTHY.Photographs available.
NOW, the little car had been passed through a new MoT test the previous day by the vendor themselves..!!Car rejected and returned to vendor promptly.
Part unavailable from Fiat,poor response from vendor and I am still out of pocket for the amount of BOTH ferry journeys for my mistake in trusting these clowns,vehicle purchase amount refund received only,and it was hard work to get it..!! Delay in writing this review to allow for ferry cost reimbursement hope which now appears to be forgotten.
Poor Mr.Clark, his family have now allowed the old established respected name to fall due to loss of control through volume sales .Time to remove his history file from the website,it’s all in the past I’m afraid.
We then bought a wee gem from Sandy Thain.
I’d still like a refund for the ferry costs .
2025年4月7日
自発的なレビュー
John Clark Motor Group - John Clark MG Dundee からの回答
Good morning Norman,
Thank you for your feedback. We regret that we did not meet your expectations with the purchase and delivery of the vehicle, and we apologize for the inconvenience and frustration you experienced. We have reviewed the details of your case, including the return of the vehicle to us, and your comments have been shared with our team for internal review. We appreciate you taking the time to share your experience with us.
Kind regards,
Lisa
Derek made the whole experience of…
Derek made the whole experience of buying my car very pleasant and easy. Highly recommend.
2025年9月6日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Afternoon, Shalini.
Many thanks for your review and feedback, which I will ensure is passed on to Derek and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
I was advised an amount that my monthly…
I was advised an amount that my monthly payment would be, which I was then told would decrease slightly due to the fact I had to place a higher value deposit due to the age of the car. I have been setup with the finance account to view my payments and I am set up to pay £15 MORE per month. I can’t say I will be returning at the end of this agreement for my next car
2025年8月19日
John Clark Motor Group - John Clark MG Dundee からの回答
Good morning Aaron,
Thank you for your feedback. We are sorry to hear about the discrepancy with your monthly payment and the frustration this has caused. We aim for complete clarity in all our finance agreements, and we regret that we fell short of this on this occasion. We will be reviewing our processes to ensure all customers are provided with accurate information.
Kind regards,
Lisa
As above.You could improve by putting the basics…
You could improve by putting the basics in car, car mats, furst car I’ve bought not knowing there were no mats. I was told all the positives but not the negatives, my mirrors not electric and no heated windscreen. I would like to have known these important details.
2025年8月2日
John Clark Motor Group - John Clark MG Dundee からの回答
Good morning Beverley,
Thank you for your feedback. We are very sorry to hear that you were disappointed with the details provided during your car purchase.
We sincerely apologize that the vehicle was not supplied with mats and that key specifications, such as the electric mirrors and heated windscreen, were not clearly communicated to you. We understand these are important details, and we regret that our sales process fell short of providing a complete and transparent overview.
We are using your comments to improve our communication and ensure all features and specifications are accurately explained to our customers in the future.
Kind regards,
Lisa
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Gail.
Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Salesman very nice and explained every…
Salesman very nice and explained every that was going to happen. Made the sake very straight forward
2025年6月24日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Avril.
Many thanks for your review and feedback, which I will ensure is passed on to the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
My experience with John Clark Mg Dundee…
My experience with John Clark Mg Dundee was perfect to say the least , all the staff were very polite and courteous especially the salesman Steve smith who dealt with myself . Steve is a excellent asset to the company and was extremely helpful when it came to picking and purchasing both a Motability car for myself and also with the purchase of a new car for my Daughter .
2025年7月2日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning, Neil.
Many thanks for your review and feedback, which I will ensure is passed on to Steve and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
MG DUNDEE
I recently traded in my MG at John Clark MG Dundee. Cameron (Sales Controller) & Steve (salesman) could not have been more informative, accommodating and helpful during this process. Having dealt with many car dealers during my many years of driving, I can honestly say that this was my best experience to date and would not hesitate to recommend John Clark MG Dundee. Thank you so much.
2025年6月1日
John Clark Motor Group - John Clark MG Dundee からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to Cameron, Steve and the management team at MG Dundee.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
Recent MG purchase.
Had to wait over a week to get car, due to part not being available. Despite paying the amount on the Invoice issued by John Clark I have been informed , two weeks later, that I have not paid the correct amount and the payment was short, this was apparently my fault. I have bought numerous cars over the years ,this is the only time this has happened. At best this is very disappointing at worst very annoying.I certainly won’t be using John Clark MG .Dundee again.
2025年5月18日
John Clark Motor Group - John Clark MG Dundee からの回答
Good afternoon William,
Thank you for sharing your feedback on your recent MG purchase. This isn't the standard of service we aim for at John Clark MG Dundee, and we acknowledge that these issues have understandably left you feeling very disappointed and annoyed. We'd like to investigate what happened with your specific transaction and the communication surrounding it. Please feel free to email me at lisa.jaffray@john-clark.co.uk with more information about your experience.
We're actively reviewing our processes to understand how this happened and to prevent similar situations from occurring again. Your feedback is vital in helping us improve.
Kind regards,
Lisa
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