Purchase of nearly new X Trail: simple, fast, friendly and effectively and efficiently managed by Jack Edmonstone. Great service, thanks.
企業が回答しました
所在地
所在地を変更Craigshaw Drive, The Autoplex, AB12 3AD Aberdeen, West Tullos Industrial Estate, GB
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Jack edmonstone was fantastic at providing a friendly efficient service, his communication with us throughout was superb and nissan did a great job from start to finish. love our new car.
企業が回答しました
Pleasant experience with staff who helped guide me in my choice of car - felt very looked after throughout and not pushed into a decision. Will definitely return here in the future.
企業が回答しました
Outstanding customer service from my salesman Andrew. A perfect gentleman & very knowledgeable. Kept me very well advised throughout the entire process of purchasing 2 vehicles. Andrew even managed to... もっと見る
企業が回答しました
企業情報
当該企業による記述
John Clark Nissan, located at The Autoplex, Abbotswell Road, Aberdeen, is proud to be part of the established John Clark Motor Group. Visit our dealership and take advantage of the incredible deals on new and used cars, aftersales services, as well as Nissan Sport and Nismo cars. John Clark Nissan are the only Nissan dealer in Scotland to specialise in high-performance car sales. By visiting the Specialist Cars Nissan showroom, you can browse the latest range of New, Approved Used and Sport Car models. Our dedicated staff will be happy to guide you through our fantastic Nissan stock and answer any questions or queries you may have, as well accompany you on a test drive in a model of your choice. Situated in the south side of Aberdeen, our dealership can be found just off Wellington Road, by turning onto Abbotswell Road then taking a left after passing Specialist Cars Renault.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Craigshaw Drive, The Autoplex, AB12 3AD, Aberdeen, West Tullos Industrial Estate, 英国
- 01224 402990
4.4
優良
302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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My first experience with John Clark and…
My first experience with John Clark and Jack has been brilliant. Very polite and been a great help. Thanks Jack you’ve done a great job.
2026年9月30日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for taking the time to leave us your feedback Mike! We're happy to hear that John Clark and Jack provided you with such polite and helpful service. We will be sure to pass your positive words back to Jack and we look forward to seeing you in the future
Lesley
Jack edmonstone and nissan superb service
Jack edmonstone was fantastic at providing a friendly efficient service, his communication with us throughout was superb and nissan did a great job from start to finish. love our new car.
2026年9月29日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for taking the time to leave us your review Paul! We're happy to hear that Jack provided you with friendly and efficient service, and that our team delivered quality support throughout your experience. Enjoy your new car, and we look forward to welcoming you back in the future!
Lesley
Purchase of nearly new X Trail
Purchase of nearly new X Trail: simple, fast, friendly and effectively and efficiently managed by Jack Edmonstone. Great service, thanks.
2026年9月18日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for leaving us your feedback Nicholas! We're pleased to hear that your purchase of the nearly new X Trail was simple, fast, and efficiently managed by Jack Edmonstone. Your kind words will be fed back to him and we look forward to supporting you again in the future!
Lesley
Great Experience
Pleasant experience with staff who helped guide me in my choice of car - felt very looked after throughout and not pushed into a decision.
Will definitely return here in the future.
2026年9月12日
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good afternoon Tracey, thank you so much for taking the time to leave us a five star review! We're glad to her you had such a positive experience when purchasing your car! Kind regards, Lisa
Do not go to John Clark if you’re…
Do not go to John Clark if you’re buying a Nissan for cash. Treated like second class citizen all they care about is Finance customers buying a BYD. Will not buy another Nissan if they are still at John Clark
2026年9月7日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Dear Alan, thank you for taking the time to leave your honest feedback. We're sorry to hear that you had a negative experience when visiting the showroom. We will pass your comments onto the team. Kind regards, Lisa
Jack was fantastic throughout the…
Jack was fantastic throughout the whole process. He was extremely knowledgeable, helpful, and professional, and made buying my car a completely seamless and enjoyable experience. I’m very happy with my purchase and would definitely recommend Jack to anyone looking to buy a car. Great service from start to finish!
2026年8月28日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good morning Isla, thank you so much for taking the time to leave us a five star review! We're delighted to hear that Jack made the entire process enjoyable for you! We'll make sure to pass the comments along to Jack. Kind regards, Lisa
Disappointing service at JC Nissan Aberdeen
Our initial visit to JC Nissan in Aberdeen was positive. Jack quickly concluded that a Nissan X Trail with Tekna Trim would suit our needs. We saw a sold car but encouraged to consider using Finance to purchase a New one. We left to think about it.
Over a week later we noticed the car we had seen still on the website with “Click, pay and collect” option so enquired again, Jack again said it wasn’t available. We opted to test drive a lower spec car before committing to buying and appointment was made.
Following two curtesy emails from JC Aberdeen we arrived to be told Jack was with customers and unavailable for the test drive he had arranged. A colleague whose name we didn’t get was extremely helpful, but after some time talking to others and looking on forecourt, he had to conclude the Demonstration car was not at the premises that day for us to drive.
We are extremely disappointed our custom didn’t seem important to Jack/JC Aberdeen. We had travelled a distance, and no attempt had been made to alert us to any problem or change appointment date or time.
We'll take our trade elsewhere in hope of a better customer experience from Nissan Cars.
2026年8月21日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good morning June, thank you for taking the time to leave your honest feedback. We're really sorry to hear that there was confusion and miscommunication surrounding the models you looked at and that staff were unavailable when you had booked an appointment, this is not how we want to look after our customers. I have passed your comments back to the team so that they are aware and can make sure this isn't repeated. Kind regards, Lisa
Outstanding customer service from my…
Outstanding customer service from my salesman Andrew. A perfect gentleman & very knowledgeable. Kept me very well advised throughout the entire process of purchasing 2 vehicles. Andrew even managed to source my second vehicle from another John Clark outlet & had it prepared for me ready to collect at the Aberdeen Nissan showroom. I was kept very well informed every step of the way regarding both transactions. It has been an absolute pleasure to have dealt with Andrew, and with John Clark Motor Group! 😃
2026年8月20日
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good morning James, thank you for taking the time to leave us a five star review! We're so glad to hear that Andrew was knowledgeable and kept you well advised the entire time! We hope that you're getting on well with both cars! Kind regards, Lisa
Great salesman
Jack who sold us the car was a very honest, knowledgeable, polite & efficient young man. Nothing was a problem for him.
We have purchased many cars in our time but this was the best experience we’ve had with the best service.
2026年7月27日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good afternoon Mandy, thank you so much for taking the time to leave us a five star review! We're delighted to hear that Jack made this such a positive experience for you! Kind regards, Lisa
Bombarded with information
Bombarded with information, then additional cost with road tax 😑
2026年7月24日
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good afternoon Phil, thank you for taking the time to leave us your feedback. We'll pass your comments back to our team to make sure that they make adjustments going forward. Kind regards, Lisa
New car
I recently passed my test so was looking for a small car. Jack was able to help us settle on a final decision. He was able to answer any questions I had and put me at ease. Picked up the car today and am very happy!
2026年7月9日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good afternoon Sophie, thank you so much for taking the time to leave a five star review! We're so glad that Jack was able to help you find your first car and congratulations on passing your test! Kind regards, Lisa
Poor service quality, won’t do it again
Not the best experience a customer would want. We ended up buying the car but we had to chase the team there for answers that should flow naturally.
The car was not ready in time although there was agreed timing and when car was deemed ready from JC, we found it very poorly addressed and arranged.
We strongly hope the car will be fine and won’t need repair return during warranty as we’re concerned about the quality of service we would receive.
I’m not sure where the bottle neck actually was but ultimately our experience as customer was extremely disappointing.
Would I recommend someone else buying with them? Probably not.
Would I return to buy from them? Probably not.
Would JC do something about our review? Probably not even reading it.
2026年6月27日
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good afternoon, thank you so much for taking the time to leave us your feedback. We're sorry that your experience with us didn't meet your expectations and that you had some issues during your purchasing journey. I believe the team have been in contact with you directly to provide a resolution, I hope this was successful for you. Kind regards, Lisa
Jack the sales person,was very good…
Jack the sales person,was very good answered all my questions.Went through the options,liaised with his manager about prices. He contacted me promptly when I had a query and I fully appreciate he has a busy schedule.He was polite and professional
2026年6月29日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for the 5-star review, Julie Anne!
We're delighted to hear you had such a positive experience with John Clark Nissan Aberdeen.
It's wonderful to know Jack provided such professional and attentive service, taking the time to answer all of your questions, explain the available options and work to secure the best possible deal for you.
Thank you for taking the time to share your feedback and for recognising Jack's efforts. We'll be sure to pass your kind words on to him. We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
Lesley
Took delivery of my new Nissan Qashqui E-Power…
Took delivery of my new Nissan Qashqui Tekna recently upgrading to the E-Power model ... this is my 3rd Qashqui and the most impressive so far... its also my 6th Nissan to date, which says a lot about the manufacturer, the model and the Dealership.
A few minor issues during the process, which I would add were quickly resolved to satisfactory, and indeed, delivery was two weeks earlier than expected! Hand-over on the day with Jack Edmonstone in Sales went quite smoothly during a paticularly hectic Friday morning for the Sales Team.. Staff are always very pleasant, and there's always a nice atmosphere at the Dealership.
2026年6月26日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for the 5-star review, Sandra!
We are pleased to know this is your sixth Nissan and third Qashqai – your continued loyalty is something we truly appreciate.
It's also fantastic to hear you continue to enjoy the welcoming atmosphere at the dealership, as creating a friendly environment is something we take great pride in.
Thank you for taking the time to share your thoughtful feedback. We'll be sure to pass your kind words on to Jack and the wider team. We wish you many happy miles in your new Qashqai e-POWER and look forward to welcoming you back in the future!
Lesley
We had Jack Edmonstone assist us in the…
We had Jack Edmonstone assist us in the purchase of our new car. He was brilliant, explained the whole process and took time to make sure we were happy with our vehicle choice.
2026年6月19日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for the 5-star review, Nicola!
We're delighted to hear you had such a positive experience with John Clark Nissan Aberdeen.
It's wonderful to know Jack Edmonstone provided such excellent support throughout the purchase of your new car. Taking the time to explain the process clearly and ensuring you felt confident and happy with your vehicle choice is exactly the level of service we strive to deliver.
Thank you for taking the time to share your feedback and for recognising Jack's efforts. We'll be sure to pass your kind words on to him. We hope you enjoy your new car and look forward to welcoming you back in the future!
Lesley
Excellent service
Was all good from start to finish. The salesman was very knowledgeable about the product.
2026年6月2日
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Good morning James, thank you so much for taking the time to leave a five star review! We are delighted that you found the team to be knowledgeable and that you had a great experience with us. Kind regards, Lisa
Easy to understand
The salesman Jack made everything simple to undestand.
Jack explained everything about the car before and during the test drive.
And explained the financial details regarding the costs and payments.
2026年5月21日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for the 5-star review, Sandra!
We're delighted to hear you had such a positive experience with John Clark Nissan Aberdeen.
It's wonderful to know Jack took the time to explain everything clearly and made the process easy to understand from start to finish. We're pleased he was able to guide you through the vehicle features before and during the test drive, as well as explain the financial details in a straightforward and transparent way.
Helping customers feel informed and confident when making such an important decision is exactly what we strive for, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience with us. We'll be sure to pass your kind words on to Jack, and we hope you enjoy your new car!
Lesley
Jack was so friendly and accommodating…
Jack was so friendly and accommodating jack made me feel at ease perfect service
2026年5月21日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you for the 5-star review, Steven!
We're delighted to hear you had such a positive experience with John Clark Nissan Aberdeen.
It's wonderful to know Jack's friendly and accommodating approach helped put you at ease throughout the process.
Making customers feel comfortable and supported is incredibly important to us, so we're pleased Jack delivered the level of service you were looking for.
Thank you for taking the time to share your feedback with us. We'll be sure to pass your kind words on to Jack, and we look forward to welcoming you back in the future!
Lesley
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Thank you Linda for taking the time to leave us your feedback! we are so pleased you received a very efficient experience here at Nissan!
Lesley
Brand new, 2 months later broken. 2 years later. No response
Bought a brand new quasqai from them. 2 months later all sorts of of faults on dash display. 2 years later and I am still waiting for a fix from them.
2025年4月24日
自発的なレビュー
John Clark Motor Group - John Clark Nissan Aberdeen からの回答
Dear Martin,
Thank you for your feedback. We are sorry to hear about the ongoing issues you have experienced with your vehicle and that you are disappointed with the service received.
Kind regards,
Lisa
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