Spotted new Evoque in showroom when returning courtesy car. Spoke to friendly salesperson, David Cartmill, and after some negotiations managed to secure a deal which suited both parties. Collected new... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Following the recent purchase of my Range Rover Evoque my 5* score is from the start of the purchasing process through to agreeing the sale and the final handover of the car, the service I... もっと見る
企業が回答しました
I had an excellent experience buying my car from Pentland (John Clark). Even though I travelled all the way from Kent to Dundee, the whole process was smooth, professional, and worth the journey... もっと見る
企業が回答しました
I had a great experience with Pentland Land Rover, thank to Alistair McBain. Great service, informative and friendly, going the extra mile with additional videos around the car so that I could view... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pentland Land in Dundee forms part of the successful John Clark Motor Group and we have years of experience in delivering high-quality Land Rover cars and servicing, combined with unrivalled customer service. Located in Lundie Road, Dundee we are very near to Kingspark School and not far from St Johns R C High School. We are easily accessible from the surrounding area, given our close proximity to the A90 Kingsway. If you are travelling by public transport, regular buses run to and from the city centre and Dundee train station. Come and visit us today and our friendly staff will be on hand to answer all your questions and organise a test drive for you. You can have a closer look at the full range of new Land Rovers as well as the constantly changing selection of Approved Used cars we have. When you have chosen the car you wish to purchase, our finance experts will help you choose the best finance solution for your own personal budget needs.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Lundie Avenue 1, ., DD2 3NY, Dundee, Scotland, 英国
- 01382 933340
4.6
優良
179件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
⭐️ AVOID — ONE OF THE WORST CAR-BUYING EXPERIENCES I’VE EVER HAD
I ordered a brand-new Range Rover Sport, paid for it and was told it was ready to collect. I booked a train and was literally about to board when I received a call saying there was a problem. I was told not to worry, they were sorting it and that my cancelled travel expenses would be covered.
That was the beginning of a month of constant excuses, changing stories and broken promises.
The first car had a microchip issue. I was told the repair involved removing the entire EV battery so the microchips could be changed and then putting the vehicle back together — apparently around a 30-hour workshop job.
This was a brand-new, nearly £100,000 car that I hadn’t even collected yet. I wasn’t prepared to accept a new vehicle that had already required that level of work before delivery. I was made to feel unreasonable and told “don’t worry, it’ll be fine”, and that the work wouldn’t be registered as a repair on the warranty history.
I then agreed to wait for another vehicle.
I was subsequently told the replacement was ready, on the transporter and would be with me the following week.
It wasn’t.
At 4:30pm the night before delivery, I received another call saying it wasn’t being delivered. This was despite repeatedly being told it was already on the transporter.
Throughout the whole process I was repeatedly assured that JLR had confirmed compensation and that my cancelled travel expenses would be covered. I was told this by different people and managers.
Eventually, I had enough and cancelled the deal. I went elsewhere and bought a stock Range Rover Sport from another dealer.
Then came the next problem — getting my money back.
It took over a week to get my own money refunded, involving numerous calls and being passed between different managers.
I was then told to contact JLR directly regarding the compensation because it had apparently been registered with them and was ready to be paid.
I contacted JLR.
They knew nothing about it.
After several days of emails, nothing was paid. The travel expenses I had repeatedly been promised would be covered were never reimbursed.
And before the inevitable corporate response saying “we have reviewed the matter and understand there were issues with the vehicle, including the microchip problem…”:
That wasn’t the problem.
I understand that cars can have problems. Microchips fail. Manufacturing and transport issues happen.
The problem was the repeated assurances that turned out not to be true.
I was told the car was ready when it wasn’t. I was told it was on the transporter when it apparently wasn’t. I was told JLR had confirmed compensation when JLR apparently knew nothing about it. I was promised my cancelled travel expenses would be covered. They weren’t.
And I was made to feel unreasonable for refusing to take a nearly £100,000 brand-new vehicle that had already required substantial workshop work before I had even collected it.
I know what the problems were — I was the customer dealing with them for a month.
The issue was how the situation was handled and the repeated promises that weren’t followed through.
I’m sure this review will receive the usual “please contact our management team” response. I’ve already done that. Repeatedly.
I eventually took my business elsewhere, and I certainly won’t be returning.
A hugely stressful and frustrating experience from start to finish.
My advice: think very carefully before buying a car from here.
2026年9月1日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Dear David, We’re sincerely sorry for the frustration and disappointment caused by your experience. We recognise that your concerns go beyond the vehicle issues themselves, and that the communication, assurances given and handling of the situation fell short of the standard you should expect from us. We take your feedback seriously and will investigate the circumstances internally, including the communication and commitments made throughout this process. We regret that we have let you down and thank you for bringing these concerns to our attention.
Always great service from the team…
Always great service from the team especially Alistair and Ashlea. The main reason I keep going back is because of them, thank you.
2026年8月15日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you Teeny! We appreciate you taking the time to leave us your review! We're pleased to hear that you consistently receive great service from Alistair and Ashlea. Your trust in our approach means a lot to us and we look forward to welcoming you back soon for more quality support!
Regards,
Lesley
5* Purchase Experience
Following the recent purchase of my Range Rover Evoque my 5* score is from the start of the purchasing process through to agreeing the sale and the final handover of the car, the service I received was excellent.
The Sales Executive was professional, friendly and extremely helpful throughout.
The communication throughout was excellent, made me feel I was in good hands and a very valued customer.
The handover was very well organised.
The help to set up the car technology and in car demonstration was excellent and invaluable.
I would not hesitate to recommend the Sales Executive and the team to anyone looking to purchase a new car.
Excellent service from start to finish,
Bye the way I love my new car….thank you!!!
2026年9月11日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for taking the time to leave us your positive feedback! We're pleased to hear that you found our service excellent from start to finish and that our Sales Executive provided you with the support and communication you deserved. Enjoy your new Range Rover Evoque, and we look forward to welcoming you back in the future!
Lesley
Never deal with Pentland Land Rover
Will never deal with Pentland Land Rover in Dundee again, new Defender ordered in June, arrived at the dealership on 31st August. Handover (delivery) arranged for 4th Sept. Booked train tickets etc to collect then phoned next morning by sales person "car is on hold won't be released, can't say when will be available" they agreed to refund pre-booked travel costs. Never phoned back by managers with updates, complete lack of communication. Refused to provide a loan vehicle (this was a a commercial vehicle for my business so losing money). Finally released today but now delayed as they have to resubmit the finance (all previously approved) and haven't given any updates. Refused to honour previous refund of travel costs. Won't answer any questions on insurance etc... VERY POOR CUSTOMER CARE
Gets even worse as they’ve just cancelled the order the evening before I was supposed to collect the car! So having paid the deposit and after a three month wait for a new car Pentland decide to give it to someone else. Absolutely shocking and looking at the reply they don’t give a rats arse about customers!
2026年9月10日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Dear Nigel. Thank you for taking the time to share your experience. We are sorry to hear that the process has been frustrating, particularly given the arrangements you had made around collecting your new vehicle.
We appreciate that delays and uncertainty around timings can be disappointing, and we understand the importance of clear communication throughout the purchase process. We have taken your comments on board and will ensure they are shared with the relevant team so that the circumstances can be reviewed.
We hope that now your vehicle is with you, you will be able to enjoy your new Defender and that it provides the experience you had originally looked forward to. Many thanks.
Painless.
The sales person was knowledgable and familiar with the product, she wasn’t pushy or pressurising, all in all a pretty painless experience.
2026年8月31日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for taking the time to leave us your review Kenneth! We're pleased to hear that our knowledgeable salesperson provided you with a painless experience without any pressure. We wish you all the best with your new car and we look forward to welcoming you back in the future!
Lesley
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you John! we appreciate you taking the time to leave us your review.
We're delighted to hear that you found our service efficient, pleasant, and welcoming. Your feedback inspires our team to continue providing reliable support and we look forward to welcoming you back soon!
Lesley
The process of dealing with Pentland…
The process of dealing with Pentland motors was outstanding. I can't thank Pauline enough for all her hard work. It was a smooth process and a great deal
2026年9月3日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for taking the time to leave us your feedback Michael! We're pleased to hear that your experience with Pentland Motors was outstanding and that Pauline's hard work made the process smooth for you. We will be sure to feed your kind words back to her and wish you well with your new purchase!
Lesley
Fantastic experience again
Fantastic experience again! I have purchased several cars over the years with the team at Pentland and always find it to be a very friendly, professional and hassle free experience.
2026年9月3日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you Phil! we appreciate you taking the time to leave us your review! We're pleased to hear that your experiences with our team at Pentland have always been friendly, professional, and hassle-free. Thank you for your continued loyalty and we look forward to seeing you again!
Lesley
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for sharing your experience, Beverly! We're glad to hear that the couple of issues you encountered were resolved and appreciate your understanding. Your feedback helps us improve our reliability and support, so we hope to welcome you back soon for an even better experience!
Lesley
No reply from sale team once I have…
No reply from sale team once I have paid for the vehicle and when vehicle will be ready no reply And vehicle is in garage very bad behavior.
2026年9月2日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for taking the time to share your feedback. We are sorry to hear that you have been frustrated with the communication and your experience.
We take all customer feedback very seriously and would genuinely like the opportunity to look into your concerns. Unfortunately, as no name or further details have been provided with the review, we are unable to identify your specific circumstances or investigate this fully.
We would be very happy to look into this for you if you are able to provide us with some additional details.
As always Pentland LR Dundee treated me…
As always Pentland LR Dundee treated me 1st class. Lewis was able to answer all my questions and gave me a great deal on my new Defender. I cannot praise the staff who I have had the pleasure to meet over the years enough.
2026年8月13日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you Mike!
We appreciate you taking the time to leave us your review from your experience at Pentland!
We're thrilled to hear that Lewis provided you with first-class service and a great deal on your new Defender!
Lesley
Our salesman Gavin Reid was excellent…
Our salesman Gavin Reid from Pentland Land-rover Dundee was excellent and friendly in explaining our journey in buying our new car. Thanks Gavin once again it was a pleasure doing business with you and your company
2026年7月31日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the wonderful 5-star review Raymond!
We're delighted to hear Gavin Reid made your experience with Pentland Land Rover Dundee such an enjoyable one.
It's great to know his friendly approach and clear explanations helped guide you through the purchase of your new car. We'll make sure your kind comments and thanks are passed on to Gavin!
It was a pleasure having your business, Raymond. We hope you're enjoying your new car and wish you many happy miles ahead!
Lesley
All transactions went smoothly with no…
All transactions went smoothly with no issues
Staff were polite and friendly
2026年8月2日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the 5-star review David!
We're delighted to hear everything went smoothly during your experience with Pentland Land Rover Dundee!
It's great to know the team were polite and friendly and that everything was handled without any issues.
Thank you for taking the time to share your feedback. We really appreciate your kind comments and look forward to welcoming you back in the future!
Lesley
It’s all about the salesperson
It’s all about the salesperson, and Gavin is the best, couldn’t be more helpful.
2026年8月2日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the fantastic 5-star review Elizabeth!
We're delighted to hear Gavin made such a positive impression during your experience with Pentland Land Rover Dundee!
It's wonderful to know you found him so helpful and that his service really stood out. We'll be sure to pass your lovely comments on to him.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to welcoming you back in the future!
Lesley
Managed to find the perfect Defender…
Managed to find the perfect Defender which Dundee JLR had in stock. Got a great deal from Pauline Bryceland. Second car in a year from her. Fast delivery and absolutely delighted.
2026年7月16日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you Mrs Curran!
We really appreciate you taking the time to leave a review after your positive experience with us at Pentland!
We're pleased to hear you found the perfect Defender and received great service from Pauline and we will feed your kind words back to her. Your trust in us for your second car means a lot, and we look forward to supporting you again in the future!
Lesley
Straight forward deal
2026年7月5日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the 5-star review, Mr Warman!
We're delighted to hear you had a positive experience with Pentland Land Rover Dundee.
It's great to know your purchase was straightforward and hassle-free. Providing a simple, efficient experience for our customers is exactly what we strive for.
Thank you for taking the time to leave your review. We hope you enjoy your new Land Rover and look forward to welcoming you back in the future!
Lesley
I had an excellent experience buying my…
I had an excellent experience buying my car from Pentland (John Clark). Even though I travelled all the way from Kent to Dundee, the whole process was smooth, professional, and worth the journey
Special thanks to David he was friendly, honest, and helpful from start to finish. The car was exactly as described and everything was ready when I arrived. He made the purchase straightforward and stress-free, answering all my questions and ensuring I was completely happy before we drove off.
I wouldn’t hesitate to recommend Petland Jaguar to anyone looking for quality car and great customer service. Thanks again for making my long trip worthwhile!
2026年7月9日
自発的なレビュー
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the 5-star review!
We're so pleased to hear your journey from Kent was worthwhile and that you had such a positive experience with Pentland Land Rover Dundee.
It's fantastic to know David made the entire purchase smooth, professional and stress-free from start to finish. Ensuring everything was ready for your arrival and that your vehicle was exactly as described is the level of service we always aim to provide, so we're delighted to hear we met your expectations.
Thank you for taking the time to share your feedback and for recommending us. We'll be sure to pass your kind words on to David. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future!
Lesley
Great service
Drove home in our new Range Rover last week. Service was great from when we made the initial enquiry all the way through to picking it up. Thanks to Pauline, would definitely buy from Pentland Land Rover again.
2026年7月2日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you for the 5-star review, Scott!
Thank you for choosing Pentland Land Rover Dundee for your new Range Rover.
It's brilliant to hear you enjoyed a great experience from your initial enquiry right through to collection!
We really appreciate your feedback and your continued confidence in Pentland Land Rover. We'll be sure to pass your kind words on to Pauline. Enjoy your new Range Rover, and we look forward to helping you again in the future!
Lesley
Buying experience was excellent. State of interior was extremely poor.
Buying experience was excellent and can’t fault the salesperson or dealership for this. However, it has to be stressed that the cars interior when handed over was in a dreadful state and not what you would expect. Smelt of damp dog, dog hair evident throughout and all surfaces were filthy with dirt, particularly between surface joins.
2026年6月28日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Dear Lorne, Thank you for taking the time to leave your feedback.
We're delighted to hear that you had an excellent buying experience and that our salesperson and dealership met your expectations throughout the purchase process. Your kind comments are greatly appreciated.
However, we're very sorry to learn that the condition of your vehicle's interior at handover did not meet the high standards we aim to deliver. We understand how disappointing this must have been, particularly when collecting your new vehicle, and we appreciate you bringing this to our attention.
Your comments have been shared with the management team so they can review what happened and ensure the appropriate standards are consistently maintained.
Thank you again for your valuable feedback, and we hope you enjoy your new vehicle.
Kind regards, Sara
Great service
2026年7月2日
John Clark Motor Group - Pentland Land Rover Dundee からの回答
Thank you Martin! we really appreciate you taking the time to leave us your feedback and we are pleased you received great service
Lesley
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。