Staff(Julien and George) on initial visit were friendly, approachable and quickly arranged test drive in my desired vehicle. Was very happy with test drive. George Mackie then took control of all... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Getting the car picked up from home and valeted as part of the courtesy, was fab. Also, being able to pay a monthly service plan, is great. Thankfully only required one major repair’ which was very ex... もっと見る
企業が回答しました
It’s very easy I choose to travel to Elgin, speak with George Mackie at Pentland Land Rover, I’ve dealt with George for years and he understands what I’m looking for and I’ve owned Land Rover Discove... もっと見る
企業が回答しました
The service was great from the start. Coffee made for you on each visit. Paperwork was pretty straight forward. Great deals and insight given into the cars history. I was even picked up from the train... もっと見る
企業が回答しました
企業情報
当該企業による記述
Pentland Land Rover Elgin forms part of the award winning John Clark Motor Group. Our prestigious showroom in Elgin has a wide range of new and Approved Used Land Rover vehicles for sale, as well as a huge selection of aftersales service and maintenance packages. Located next to the A96, in Elgin, Morayshire we are ideally located between Aberdeen and Inverness and we are easily accessible from anywhere in the north east of Scotland. By visiting Pentland Land Rover you can view the full range of new Land Rover vehicles and our friendly staff will organise a test drive for you in the car of your choice. We will also talk you through our range of finance offers that make funding your exciting new purchase straightforward and simple from start to finish. To find out more come and see us, call us or complete an online enquiry form and we will get back to you as soon possible. We look forward to seeing you soon.
John Clark Motor Group
当該企業による記述
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
連絡先
Moycroft Industrial Estate, IV30 1XZ, Elgin, Scotland, 英国
- 01343 559820
4.7
優良
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service but cost as their competitors
Sales person very knowledgeable and willing to explain any questions and offer constructive feedback. On the pricing side offers were very similar to their competition.
2024年4月18日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great showroom and Michael Anderson was…
Great showroom and Michael Anderson was a tremendous help.
2024年4月12日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
They were so helpful and efficient they…
They were so helpful and efficient they made buying my new car a pleasure
2024年3月29日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Hope,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning John,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Excellent service from start to…
Excellent service from start to finish.Made buying our new Evoque a pleasure.
2024年3月14日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Ian,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The staff at Pentland Elgin were…excellent
The staff at Pentland Elgin were excellent but I had a big problem getting the car I ordered. Jaguar Landrover decided in their wisdom not to make the car I ordered and paid a deposit for. Many telephone conversations were had and I finally got the car I originally ordered.
2023年6月24日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Alyn,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Our sales person was very pleasant ad helpful. Kept us informed during the process.
Our sales person was very pleasant and helpful. Kept us informed during the process.
2024年3月10日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Michael Anderson
2024年1月31日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Afternoon Hans,
Many thanks for your review and feedback, which I will ensure is passed on to Michael and the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Graham,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
first class service
made very welcome, not pushy in the slightest, extremely helpful and informative
2024年1月24日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to George and the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The service department at Pentland…
The service department at Pentland Elgin provide a truly excellent service.
2024年1月31日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Alexis,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
New Range Rover Velar
That's a few cars I've bought off George Mackie now, he is really good to deal with and looks after me as a customer
2023年12月21日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning David,
Many thanks for your review and feedback, which I will ensure is passed on to George and the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Afternoon Margaret,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
As stated above the appointment was for an upgrade as instructed by Land Rover.The appointment had been arranged some…
The appointment had been arranged some weeks prior, which was most helpful for my own agenda. The reason for the visit was to have the vehicle upgraded as per letter from Land Rover. I received a very good and warm welcome and made comfortable while the upgrade was carried out, Unfortunately the courtesy car wash could not be done due to the weather being very cold!! However a request to check the tyre pressures was done, which was much appreciated.
2024年1月17日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Morning Christopher,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
10 minute fix on an alternator belt turns into 2 week saga
The issue with my car was an alternator belt, which was confirmed by Landrover Assistance, however the mechanic who came out couldn't fix it due to him not being 'a Landrover technician ', I then dropped the car off at the dealership to be told they didn't have a courtesy car (in the end I organised myself through Landrover Assistance) I was then informed my car would have to be taken on a flatbed truck to Edinburgh (3 hours drive away) as they don't do 'emergency repairs'.
I then had a 14 day wait until I contacted the dealership to fund out progress, only to be told they hadn't looked at the car yet but the repair would be done locally once a job card was issued.
I received the car 2 days later without an apology for the length of time it had been with them.
This is not the level of customer service you expect from a 'premium brand'
2023年12月28日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Hello Mike,
Thank you for taking the time to share your feedback about your recent experience with us. We genuinely value your input and are committed to addressing any concerns you may have.
To conduct a thorough investigation and better understand the specific details of your situation, we kindly request additional information. Could you please provide us with your full name and the vehicle registration associated with your recent visit?
Your cooperation in providing this information will greatly assist us in pinpointing the issues you encountered and allow us to take appropriate actions to improve our services.
You can share this information with us confidentially by emailing me at sara.lagerman@john-clark.co.uk
Booking in my car for M.O.T
Booking in my car for M.O.T. was easy receptionist at door so nice and friendly and booking in girls. When I returned to pick up the car which wasn't quite ready. Receptionist made me a nice cup of coffee and made me very welcome, I was kept informed re work on car health check done and explained. Car returned all cleaned and in order a very good experience
2024年1月23日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Afternoon Rosemary,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Good Afternoon Mr Hughes,
Many thanks for your review and feedback, which I will ensure is passed on to the team at Pentland Land Rover Elgin.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Attention to detail
Requested wheel balance. Balance was carried out but grey coloured weight used on black wheel.
Not what I expected from a premium brand.
Every Landrover/Range Rover is the showroom had black wheels. Surely the workshop was black weights for these wheels?
2023年12月21日
John Clark Motor Group - Pentland Land Rover Elgin からの回答
Thank you for reaching out and bringing your concerns to our attention. We appreciate your feedback, and we are committed to resolving any issues you may have promptly.
In order to assist you further, we kindly request that you provide us with additional details such as the surname associated with your account and your vehicle registration number. This information will enable us to locate your records accurately and address your concerns in a more efficient manner.
Please feel free to email the requested details to Sara Lagerman at sara.lagerman@john-clark.co.uk. Rest assured that we will treat your information with the utmost confidentiality and use it solely to resolve your concern.
Once we receive the necessary details, our team will prioritize your case and work towards a resolution as quickly as possible. If you have any other questions or if there's anything else we can assist you with, please don't hesitate to let us know.
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