Johnfowlerholidays レビュー 309

I spent 4 nights in a bronze caravan. The van was comfortable, well equipped and spotless. The outside areas of the park were clean and well kept. Staff were friendly and helpful. I'm going back to Widemouth Bay in October, for the fifth time in 2 years. Excellent value for money.

(South bay holiday park )
Unfortunately one of the worst holiday parks I’ve stayed at. Firstly the arcade was absolutely tiny and only one machine was actually working. So pretty pointless of having one. The swimming was not good. Baby pool absolutely freezing. And the changing rooms… awful. No privacy or changing rooms.just had a shower curtain for you to get changed. The food in the “restaurant” was over priced and very minimal and basic so didn’t end up eating there. Lastly we was due to leave at 10am yet to wake up with a freezing caravan as they had turnt off all electricity and heating the night before. I was really unhappy about this as I have a baby and he was freezing. There are no emergency contacts at this site so if something was to go wrong … what are you supposed to do?? Wouldn’t recommend ESPECIALLY if you are thinking of bringing children.

Booked through Hoseasons at a bargain price but would always recommend checking the John fowler site directly. Stayed at Sandaway in Combe Martin. Small but cosy caravan. Wasn’t super clean when we got there and had to make our own beds which I wasn’t expecting. Outdoor pool only so very much depends on time of year for that amenity. Otherwise lovely site with own private bay

Had a lovely and enjoyable week 2 weeks ago at Combe Martin Sandaway Beach Park in N Devon. Stayed in a 2 bed Silver chalet only criticism no bath mat for shower.
Josh and Charley did a fantastic job with the entertainment - both could go a long way. Hoping to return later on this year as we enjoyed it so much.

The staff! A lovely welcome. Problems resolved promptly. Fabulous accommodation

Cardigan bay holiday park the bartenders need to keep an eye on people stealing little kids sweets and the other customers wanting to punch my younger brother in the face is disgusting and disrespectful the place is lovely but the bartenders need more help in hand cause it is disgusting how they treat kids

What can I say a fantastic place staff very polite Had 4 days in widmouth Bay for our honeymoon very happy and would highly recommend could not be any happier

This is a genuine post.
I have stayed at a few John Fowler sites do had a lovely time and decided to return to Sandy Glade this year after enjoying it so much last year.
I paid for platinum plus as I wanted few luxuries on holiday. Life is stressful at times. However you don’t get the luxuries ( extra tv and dishwasher) with certain vans despite paying the price. When I complained I was told it was because it was a brand new compact caravan and that’s why the charge platinum prices. I pointed out there was the Ariel and plug socket in the bed room. The “plus” was the decking which I did get as I’d paid extra for that too. There customer service was very poor and when I emailed I still got no further forward, not even a small gesture. In fact to add insult I was told that they hoped that my terminally ill husband gets better soon!!!
They said not to book via the web. My advise is to double check as they don’t clearly state anything in their brochure. And certainly didn’t get a luxury van even if it was brand new. It’s not suitable for family.

I’m highly disappointed and I doubt I will ever return to a site of theirs again. A small token could have gone a long way!!!

My partner and me thought we would treat the kids to a 4 night stay in the Easter holiday with John flowers and saw one online and booked. After two weeks went by we noticed that john folwer had reduced there prices quite abit. So we thought we would ring and see if we could extend are holiday from 4 to 7 nights. Having done this in the past with no issues before and used the new prices. BUT when I phoned I was told due to there terms and conditions we could only book at the prices at time of booking NOT the new prices. The customer service manager was quite blunt and kept on repeating its our terms and conditions.
Can’t see how when I have done this quite a few times over the years it’s now a big issue.
When we said we would complain by email she said it will go to her anyway, so basically saying no point in complaining.
Never in over the years we have stayed at John folwers have we have had such BAD customer service. So the point she is making and the company don’t book early wait till they drop there prices. Don’t think we will be booking again with John folwers which is a shame as we have stayed in quite a lot of there parks over the years and always enjoy are stay.

I want to give this holiday park a very balanced review.

I think if it was just my husband and myself it would have been a fairly decent stay. It is well located to go an see things such as; national showcases, brecon beacons. So that's a plus.

The accommodation was nice and very well priced, hot tub was a much needed addition as without it the kids would have been bored stiff, not really anything for the kids to do on sight apart from small Park.

Holiday Park is advertised as aimed for families, however, as said above, as a couple it was fine, as a family, there was nothing to engage the kids.

TV signal was terrible but then we did have WiFi in the caravan so that helped.

Staff were all very pleasant and very helpful.

We went down to have breakfast on one of the days as a treat for the kids. This was disappointing. Not much to chose from and nothing kids would like as a treat- no French toast, no pancakes that kind of thing. Of what was on the menu nothing was suitable for my family as they are Muslim and almost everything on the breakfast menu had pork in it. The chef was great and adapted what was on offer. Bit overpriced almost £9 for a fairly small omelette with nothing with it. Kids had toast, so that was the last time we went down to the bar/resteraunt for food.

The shop (again staff very nice) really didn't work on its stock rotation 3 separate items on 2 occasions bought which were out of date and so then we became reluctant to use the onsight shop.

Wasn't a bad experience and if we were thinking as just a couple we would come back but as a family we won't return.

I have read certain reviews below and to be brutally honest - I think that some are being rather unkind - although I certainly wasnt there when they "experienced" their complaints. What I can say in all honesty is - I have been going to John Fowler sites for the past 30 years and have never experienced a dirty caravan or rude staff member. I have stayed in bronze, silver, Gold and platinum accomodation, even camped at Widemouth (our fave place by far).
Credit where credit is due - ALL staff I have encountered in the past 30 years have been lovely, funny, attentive, helpful with some going above and beyond to ensure we had a wonderful stay.
I have not stayed at all parks... the somerset and south wales one, but have stayed at 90% of the Devon and cornish sites and so feel I have a good overall experience.
I usually go slightly out of season and we are definitly having another visit at some point this year.... probably Widemouth Bay again. Just love that place

Came for a Furry convention for a few years, excellent facilities and staff are friendly and always up for a laugh. Will hope to visit again in the off season. 10/10 Party central.

I've just returned from a short break at Widemouth Bay. The caravan was well equpped, clean and they even had the heating on so it was warm when I arrived. Staff were helpful and cheerful, which is always a bonus. This isn't the first time I#ve stopped on one of their sites and it won't be the last.

I used the John Fowler website to book 4nights from 09/10/2023 .
1. Selected accomodation required as disabled selected assistive accomodation
2.selected from parks offering assistive caravans choose Sandy Glade in Somerset
3. selected caravan from accomodation that was offered as suitable to my needs .
Arrived on site to find no parking by caravans told receptionist am disabled so may have trouble unloading car as have a loss of balance issue assured parking area close to caravan so will have no probs . So drove to parking area . Then problems began had to unload case in boot caravan had steps to door of caravan if that was bad van STUNK was filthy shower unuseable no rails or seat and too small had to buy a bowl and flannels to have wash , Had to wipe window to see out . Carpet was threadbare everything was dirty had to be cleaned before use curtains fell to floor when tried to close mind you nobody could see in windows filthy . Had to use own duvet covers so could sit on settees and buy new ones to use as ones supplied had marks and dog hairs on , dining chair legs so loose would have collapsed to floor if sat on , mould on walls n window edges , joining strips on wall panels hanging off , fridge filthy and full of mould lucky had electric 12/240v cool box with us oven unuseable just used gas rings . Never again. Caravan 329

The caravan was not clean.
The main bedroom was discusting, we could not sleep in it.
There was a musty smell throughout the accommodation.
Overall the accommodation required updating, all the seating was stained & worn with age.
When we complained, we were told it was a sliver standard.
Apparently that makes hiring out dated caravans with very poor overall standard of accommodation acceptable to John Fowler Holidays.
We stayed in many holiday parks over the years, different parks, basic & bronze caravans.
Those accommodations were never of a poor standard.
We've never stayed in such poor accommodation as John Fowler, it ruined our holiday.

I have recently spent 10 magical days and nights at the St Ives Holiday village in late September.

My partner, out 2 children and I have now holidayed here 4 times in the last 4 years. My partner several times with the children begore we met.The varied accommodation styles are all basic but very functional and comfortable with cooking facilities, pots, pans etc to allow home cooking, dining tables and a couch or 2 to the lounge area. The showers are always generous in size compared to a lot of other, similar places I've stayed. The water takes a sec or to stop being cold but when it warms, it stays at temperature throughout. The beds are very comfortable and new sheets are readily available from the on site laundry who deliver new sheets every 7 days if you don't request them.

The team who were working the entertainment's, the bar and restaurant, the management team and the housekeeping team from the laundry were consistently happy and you could really feel that they wanted to help with any reasonable requests with enthusiasm. Absolutely great. The children enjoy the entertainment everyday. There are games for the kids to play and the entertainment team are very engaging and great with the children. Ours and all of the others who joined in all looked jolly and happy, everytime. Afterwards there's usually some bingo (a holiday classic) followed by some entertainment. We had 2 very good bands, a magician and some other acts. My partner and I are usually suitably entertained and enjoy our ourselves with the help of a bar with some good choice options but just not enough jagermeister for us Essex folk! The local beers on tap are well worth the buy. A good selection of some good beers. The bar staff are friendly, helpful and often laugh with you at the bar whilst providing a good level of service.

My partner and I love this holiday gem. The kids love it too. It feels almost like coming home, in a way. It's so comfortable and friendly and you realise that it slowly becomes a small part of you that you miss. It's set in some breathtaking woodland that's offers nice walks and you can often see some beautiful nature in the woodland and the in and around the stream. Very tranquil.

It is also fantastically located for day trips out to.many local wonders. Penzance is 20 minutes away or St Ives in about the same time. There are some fantastic places and beautiful beaches slightly further afield. St Micheals Mount is half hour or less away and Lands End 45 mins to an hour away.

It's just a magical, wonderful, tranquil hideaway that is also within small distance of many interesting local things, including some fantastic restaurants if you don't like it too quiet.

My visit to St Ives John Fowler but didn’t feel it was up to scratch. We stayed in a silver lodge (pet friendly) so say no more. The first problem was the fridge the ice compartment front was missing and therefore totally full of ice and unusable. The door of the fridge itself was difficult to open as it has to be pulled apart with your fingers to open. At the main sliding glass doors there was no blinds or curtains which meant we were very visible to the neighbours who also felt overlooked by us The whole lodge was tired ie toilet seat hanging off. Really needs revamp. Reported fridge and blinds and reception to notes and said maintenance would go round. They never did. Obviously the next people staying will have the same issues. It is a shame because the park grounds are well looked after

When we arrived at combe martin we where allocated a chalet on entering which was not fit for purpose dirty cutlery furniture and walls and rent a kill
mouse traps left in bottom of kitchen cuboards also microwave rusty had to spend night in a travelodge heard from john fowler head office no refund so posted letter to sun holidays hoping for reply still no reply from sun holidays fingers crossed

This holiday at Combe Martin Beach was the worst holiday we have ever had, but what makes it worse is the fact it was a John Fowler holiday which are usually first class, on arrival we found out there was no vehicular access to the the caravan, we were told at reception we could park near to unload, whilst doing so we were told to move by a very arrogant young man, I then had to park my car at the reception area, as I have arthritis this became a daily struggle to access my vehicle.
On entering the caravan we found it was shabby and the cutlery etc still had dried food on them, we had to wash everything before use, the shower was falling to pieces, the blinds fell down when trying to operate them, and the caravan was supposed to be platinum plus, it would struggle to be in the bronze category, all in all I think John Fowler should have good shake up on this site, to bring it in line with their other excellent sites.
I CERTAINLY WOULD NOT RECOMMEND THIS SITE.

Have just returned after 5 days of a 7 day booking. Caravan was filthy, park was totally disabled unfriendly, starting with the path to get to reception to check in! Caravan was under equipped, although we had a choice of 3 frying pans, 2 burnt to hell and the third ok once we managed to screw the handle on properly! Certain staff rude, obnoxious and unhelpful. Cupboards appeared to be filled with someone elses stuff. Just couldn't stick it any longer. Will not be visiting a John Fowler park again.