So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
企業が回答しました
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... もっと見る
企業が回答しました
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... もっと見る
企業が回答しました
企業情報
当該企業による記述
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
連絡先
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, 英国
- 01379671806
- claims@lgassistance.co.uk
- www.lgassistance.co.uk
4.8
優良
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and helpful
Very pleasant manner with an understanding of my position. Helpful and friendly.
2025年10月31日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
I would like to make it very clear to…
I would like to make it very clear to anyone wishing to use this service that LG Assistance made the whole process very easy to understand with clear instructions and guidance. would highly recommend
2025年10月30日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great service from Dave Morris really…
Great service from Dave Morris really helpful and knowledgeable when I was asking questions about my motorbike. Thanks
2025年10月29日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Daren was great service everything went…
Daren was great service everything went smoothly. He explained everything I need to know and picked up the bike . Handled with care
2025年10月30日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Reported claim
I spoke with Sadie Adams who professionally handled my case taking all relevant details and giving me excellent customer service. Had a fantastic experience making my claim.
2025年10月29日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Really help thank you for put Tyler and…
Really help thank you for put Tyler and making sure ae went over everything
2025年10月29日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
They lady helping me out with my…
They lady helping me think her name was Sadie that's what was in the email but she was helping me with my motorcycle accident claim was very kind and helpful and was understanding of me having a bit of emotional distress and if I needed a minute I could take it
2025年10月27日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Dave morris was extremely helpful and I…
Dave morris was extremely helpful and I had a lovely chat with him and he made everything clear
2025年10月27日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great easy communication from the…
Great easy communication from the start. Delivery driver of the bike on the day , Steve Bull was great, personable, friendly and explained things to me with ease.
2025年10月27日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
he was very helpful with infomation…
he was very helpful with infomation about the the bike and how this process works
2025年10月27日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great driver dave morris …
The driver Dave was very helpful explained everything I needed and answered any questions I had.
2025年10月24日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great Service
Really fast service Dave Morris who dropped off and picked up hire bike excellent customer service and a really nice guy
2025年10月24日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Pleasant experience dealing with a…
Pleasant experience dealing with a theft claim. Sadie was polite and attentive listening to me and asking the necessary questions relating to the theft of my motorcycle
2025年10月22日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lee was very helpfulful and kind
2025年10月22日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
All good so far
2025年10月21日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your feedback. If you could please contact us on 01379671806 and let us know what we could do to assist further, this would be greatly appreciated. Kind regards, Lancaster Gate Assistance.
Driver was excellent
Daren was polite and courteous and you can't ask for more really
2025年10月21日
自発的なレビュー
Lancaster Gate Assistance からの回答
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
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