So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... もっと見る
企業が回答しました
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
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First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... もっと見る
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Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... もっと見る
企業が回答しました
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Tyler was great. Helped me thru all the questions and was really informative about the process. Would recommend him and the company.

Lancaster Gate Assistance からの回答
Lancaster Gate were proactive and very helpful to resolve our claim
Thank you

Lancaster Gate Assistance からの回答
andy is a very nice person and was very kind and helped me a lot very good person

Lancaster Gate Assistance からの回答
Bryn Jones delivered and collected my bike. He was really pleasant and friendly as well as professional.

Lancaster Gate Assistance からの回答
5 star!! quick service and delivery of the bike. Punctual and professional. from both call handlers with any questions and Dave Morris the Driver, (great dude) can’t fault these guys/girls enough

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Lancaster Gate Assistance からの回答
One of the transport team members named lee came to retrieve the Honda pcx Lancaster gate had provided me and he was extremely understanding and very easy to talk to I would give him five stars if it was an option

Lancaster Gate Assistance からの回答
Reported claim via my insurer Lexham and received email confirming this.
After a week I called the number from email as I hadnt heard from anyone yet.
I spoke with Sadie Adams who logged the new claim details, she was effecient and reassuring as it was a silly accident and I felt quite idiotic. She reassured me about the accident and I felt better after this. Sadie informed me about the next steps and provided contact number for who will be dealing with my claim.
I feel like Sadie has great customer service skills and hope that if I have to call up again that I speak to someone as skilled as she is with customer service.
I only marked as 4 stars as bit alarming that their system stated my bike had no tax, when I am taxed until the next year. Unsure why the discrepancy but have screenshots which show I am currently taxed anyways.

Lancaster Gate Assistance からの回答
Fantastic delivery and pick up from dave morris, very polite and professional process,

Lancaster Gate Assistance からの回答

Lancaster Gate Assistance からの回答
The bike rode extremely well not a single fault. not been a issue from the company them sleeves and Dave Morris who came to drop the hire vehicle off an picked it back up was amazing not one bad thing all positive response too easy to talk too.

Lancaster Gate Assistance からの回答
I have found LGA to be really great throughout every step of the process. It always feel like you are getting personal service.
Lee Sutton who delivered my bike back could not have been more helpful with the handover…..calling before he arrived to give warning of his arrival was fantastic.

Lancaster Gate Assistance からの回答
Very happy this moring, Dave morris was here first thing this morning, very polite and told me everything i needed to know (couldnt have been more helpful)

Lancaster Gate Assistance からの回答
Tyler with my motorcycle insurance claim and made the entire process smooth and stress-free. He was friendly, communicated clearly throughout, and provided fantastic service from start to finish. I really appreciate his professionalism and support. Highly recommend!

Lancaster Gate Assistance からの回答
Sadie was really lovely and took down all the details and kept me calm and made me feel comfortable.

Lancaster Gate Assistance からの回答
Really helpful helped me a lot with my accident and really great customer service

Lancaster Gate Assistance からの回答
I spoke to Tyler about my accident that I had he was very helpful and very informative and made the process very easy and comfortable to talk about. Couldn’t have asked for better service very happy with the outcome of talking to Tyler.

Lancaster Gate Assistance からの回答
Great service so far the collection of bike was collected promotly and in a friendly professional manner and a hire bike delivered by friendly informative and funny man 😊

Lancaster Gate Assistance からの回答
Good the guy was on time and very respectful and nice he helped a lot name was Dave morris im pretty sure thank you

Lancaster Gate Assistance からの回答
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