Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... ãã£ãšèŠã
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... ãã£ãšèŠã
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... ãã£ãšèŠã
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Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... ãã£ãšèŠã
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We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
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Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , è±åœ
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
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Paul resolved my query quickly and didâŠ
Paul resolved my query quickly and did what he said he would do in terms of my policy. All done with a calm clear manner.
2026幎4æ2æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Samuel,
We're happy to hear that your query was resolved quickly and effectively by Paul, with clear communication regarding your policy. Thank you for your positive feedback.
Have a super day
Lewis - Lloyd Latchford
William excellent customer service
William was so helpful with query and promised to follow up the call with an email that I received immediately. Thank you!
2026幎3æ30æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that the assistance provided by William was helpful and the follow-up email was promptly received. Thank you for sharing your positive experience with us.
Have a super week
Lewis - Lloyd Latchford
Really good customer service
Really good customer service
Both times I have spoken with someone, they have been really supportive and helpful.
Wait time were really short on both occasions.
My query was resolved quickly and efficiently.
2026幎3æ30æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that you received supportive and helpful customer service. We appreciate your feedback regarding the short wait times and efficient query resolution. Thank you.
Have a super week
Lewis - Lloyd Latchford
Excellent service
Lauren at Lloyd Latchford was extremely pleasant and very helpful. It's an absolute pleasure to talk to someone that I can understand.
2026幎3æ27æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Kevin,
We're happy to hear that you found Lauren to be pleasant and helpful! We appreciate you mentioning the clear communication. Thank you for your positive feedback.
Have a super weekend
Lewis - Lloyd Latchford
Timely responses and excellent Service
Timely responses and excellent Service. Emma's assistance was faultless.
2026幎3æ26æ¥
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Lloyd Latchford Group ããã®åç
Good morning Steve,
We appreciate your positive feedback and are so glad you were pleased with the prompt responses and wonderful support you received from Emma.
Have a super weekend
Lewis - Lloyd Latchford
Ella helped me tweak my policyâŠ
Ella helped me tweak my policy documents. Very easy going back and forth a few times via email. So far so good.
2026幎3æ26æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Cat,
We're happy to hear that you had a positive experience while updating your policy documents with Ella. We appreciate you sharing your feedback and are here for any future needs.
Have a super day
Lewis - Lloyd Latchford
Fantastic customer service
Emma was superb...very knowledgeable clear communication and just 4 mins the addition of my spouse to the policy was done and sent over to me ...absolutely amazinggggggg.
2026幎3æ25æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Nitin,
We're happy to hear that adding your spouse to your policy was handled so efficiently by Emma and that the communication was clear. Thank you for your amazing feedback. We will ensure this is passed onto Emma.
Have a super day
Lewis - Lloyd Latchford
Paul Fairweather helped me with myâŠ
Paul Fairweather helped me with my insurance cert request, and he was superb - clear, informative, efficient, sorted out my prob within a couple of minutes.
2026幎3æ24æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Jia,
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad Paul could resolve your insurance certificate request quickly and efficiently.
Have a super day
Lewis - Lloyd Latchford
Lauren was fantastic to make a changeâŠ
Lauren was fantastic to make a change to my wife's cover. Quick, efficient, and very polite.
Many thanks
Andy
2026幎3æ20æ¥
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Lloyd Latchford Group ããã®åç
Good morning Andy,
We're happy to hear that the change to the cover was handled quickly and efficiently by Lauren. We appreciate you taking the time to share your positive experience.
Have a super week
Lewis - Lloyd Latchford
Lloyd Latchford Group ããã®åç
Good afternoon Angelica,
Thank you for taking the time to provide your 5 star review. We look forward to helping you again next time.
Have a super weekend
Lewis - Lloyd Latchford
Steven Dziewialtowski review on Lauren
The representative Lauren was extremely professional, co-operative and patient with the various questions i had regarding my insurance. She dealt with my queries extremely efficiently.
2026幎3æ19æ¥
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Lloyd Latchford Group ããã®åç
Good morning Steven,
We're happy to hear that you had such a positive experience. We appreciate you mentioning how professional, cooperative, and patient Lauren was while efficiently addressing your insurance questions. Thanks for your feedback.
Have a super weekend
Lewis - Lloyd Latchford
Had the pleasure of speaking with Lauren
Had the pleasure of speaking with Lauren - she was very patient and resolved my issue really quickly.
Great asset
Thanks for your help today
2026幎3æ19æ¥
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Lloyd Latchford Group ããã®åç
Good morning Gareth,
We're happy to hear that the issue was resolved quickly by Lauren. We appreciate you taking the time to share your positive experience. We will ensure it is passed on to Lauren.
Have a super weekend
Lewis - Lloyd Latchford
Messaged Emma
Messaged Emma, prompt reply and happy with the outcome,
2026幎3æ18æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that you received a prompt reply and are satisfied with the result. Thank you for your positive feedback about the support you received from Emma,
Have a super day
Lewis - Lloyd Latchford
Paul Fairweather
I spoke to the agent who dealt with my request promptly by changing my details whilst on the call and amended policy was received in less than 5 minutes from hanging up the call
2026幎3æ16æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
We're happy to hear that your details were promptly updated during the call and that you quickly received the amended documents. Thank you for your positive feedback.
Have a super day
Lewis - Lloyd Latchford
Fantastic Group of People
Lloyd Latchford are a fantastic group to deal with. We do sometimes ask for tasks to be completed faster than the expected setup time, and the whole team at Lloyd Latchford make it their mission to surpass expectations.
I recently had to phone regarding an issue, and Janis Jandavs was most helpful on the phone in place of Cameron James (who himself is the most amazing rep ever!).
Easy group to work with, and nothing is ever too much bother. Keep up the good work!
2026幎3æ13æ¥
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Lloyd Latchford Group ããã®åç
Good morning Adam,
We appreciate your positive feedback. We're happy to hear that our team consistently meets your needs and surpasses expectations, even with urgent requests. It's great to know that our helpful support made a difference. Thanks for sharing your experience. We will ensure your comments are passed onto Janis and Cameron.
Have a super week
Lewis - Lloyd Latchford
Great experience
Great experience, friendly, really quick and knowledgeable - thank you so much for helping Paul Fairweather, really appreciated.
2026幎3æ13æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you so much for taking the time to provide your 5 star review about the service you received from Paul. We will ensure this is passed on.
Have a super weekend,
Lewis - Lloyd Latchford
Amelia Drummond was very good
2026幎3æ12æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Josh,
Thank you so much for taking the time to provide your 5 star review about the service you received from Amelia. We will ensure this is passed on.
Have a super day,
Lewis - Lloyd Latchford
First Class experience
First Class experience, Emma was fantastic. Thank you
2026幎3æ6æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you so much for taking the time to provide your 5 star review about the service you received from Emma. We will ensure this is passed on.
Have a super day,
Lewis - Paymentshield
I called and spoke with PaulâŠ
I called and spoke with Paul Fairweather and he was great! Listened to my query, gave me confidence it would be actioned and followed through on his commitment to complete the change quickly and seamlessly - 5star service!!!!
2026幎3æ5æ¥
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Lloyd Latchford Group ããã®åç
Good morning Gary,
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback, and we're so glad that the support provided by Paul gave you confidence and met your needs effectively.
Have a super weekend,
Lewis - Lloyd Latchford
Really good to deal with and you get toâŠ
Really good to deal with and you get to deal with a real person
At the end of the lease they provided confirmation of No Claims quickly and efficiently.
Thank you Ella.
2026幎3æ2æ¥
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Lloyd Latchford Group ããã®åç
Good morning Jon,
We're happy to hear that you had a positive experience and appreciate the quick and efficient confirmation of No Claims at the end of the lease. Thank you for your feedback.
Have a super day,
Lewis - Lloyd Latchford
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