Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... ãã£ãšèŠã
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... ãã£ãšèŠã
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... ãã£ãšèŠã
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Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... ãã£ãšèŠã
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We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
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Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , è±åœ
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
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Very helpful with my queries
A big thank you to William. Very helpful with my queries and I am very happy with the service.
2026幎3æ2æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Shawn,
We're happy to hear that you received helpful support service from William. Thank you for sharing your positive experience with us. We will ensure this is passed on to William.
Have a super day,
Lewis - Lloyd Latchford
Amelia Drummond had my query answeredâŠ
Amelia Drummond had my query answered in one minute - fabulous service and a pleasure to talk to - I thought this was going to be a long winded request but Amelia made this super easy and quick thank you
2026幎2æ23æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Bella,
We're happy to hear that your request was resolved quickly and easily by Amelia. We appreciate you taking the time to share your positive experience; it means a lot to us.
Have a super day,
Lewis - Lloyd Latchford
Mega Fast Policy Change
Amy in your customer service centre was great, I was requesting a change to my policy which I had half expected to have to pay for. She took all the details passed them to the insurer for confirmation and I had an updated certificate in about 2 hours. Unreal service, especially as you had to involve a 3rd party and all at no extra cost to me. Thank you
2026幎2æ12æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that you had such a positive experience regarding the service and support you received from Amy. It's great to know that the policy change request was handled efficiently. We appreciate your feedback and will ensure this is passed onto Amy.
Have a super day,
Lewis - Lloyd Latchford
Amelia Drummond was incredibly helpfulâŠ
Amelia Drummond was incredibly helpful and very knowledgeable. I would recommend using Lloyds Latchford as the service has been second to none over the past 2 years.
2026幎1æ22æ¥
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Lloyd Latchford Group ããã®åç
Good morning Matthew,
Thank you so much for taking the time to provide your amazing feedback about the service you have received over the last two years including your recent contact with Amelia. We look forward to helping you again next time.
Have a super day,
Lewis - Lloyd Latchford
Great Service
During work hours a quick and efficient call with Jamie-Lea ensured I could continue driving my vehicle stress free. Within 7 minutes I had passed security, gained access to my policy and paid for a years renewal. From previous experience with other insurance providers I am very pleased with my phone call today and LLoyd Latchford group overall.
2026幎2æ6æ¥
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Lloyd Latchford Group ããã®åç
Good morning Josh,
Thank you for taking the time to provide your 5 star review. We are glad to hear of the great service you received from Jamie-Lea. We look forward to helping you next time.
Have a super day,
Lewis - Lloyd Latchford
Edyta was a great
Edyta was a great help updating my car insurance details
2026幎2æ6æ¥
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Lloyd Latchford Group ããã®åç
Good morning Helen,
We're happy to hear that the update to your car insurance details went smoothly. Thank you for sharing your positive experience when you were helped by Edyta.
Have a lovely day,
Lewis - Lloyd Latchford
Great Customer Service
Great customer service. I had several questions, which Amelia Drummond answered quickly and thoroughly.
2026幎2æ3æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Mark,
We're happy to hear that you received great support from Amelia. We appreciate you taking the time to share your positive experience.
Have a super day,
Lewis - Lloyd Latchford
Emma was extremely knowledgeable andâŠ
Emma was extremely knowledgeable and helpful. She dealt with my query quickly and efficiently.
2026幎2æ2æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
We're happy to hear that you found Emma to be knowledgeable and helpful. We appreciate you taking the time to share your positive experience with us.
Have a super day,
Lewis - Lloyd Latchford
Friendly Guy
Friendly, professional and we sorted what we needed to sort. I spoke to Paul OâByrne
2026幎1æ29æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
Thank you so much for taking he time to provide your 5 star review about the friendly and professional service you received from Paul.
Have a super weekend,
Lewis - Lloyd Latchford
excellent service when making changes
Spoke to Lauren at about 4pm in the afternoon to make a change to my policy. Lauren explained everything and sent me over some questions to answer and send back. Next day by about lunchtime Amy Robinette responds to say the changes have been accepted and made. Great service from both Lauren and Amy, no complaints at all
2026幎1æ27æ¥
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Lloyd Latchford Group ããã®åç
Good morning Alan,
Thank you so much for taking the time to provide your 5 star review about the fantastic service you received from Lauren and Amy. We will ensure your feedback is passed on to both of them.
Have a great day,
Lewis - Lloyd Latchford
My insurance documents were finally issued correctlyâŠ
My insurance documents were issued three days before car delivery with one of my additional drivers missing but the other additional driver duplicated. I immediately replied back and didnât get a resolution until over 10 days later when I phoned my lease company to chase them. When they were contacted, Lauren immediately sent the corrected documents but there needs to be an explanation as to why it took so long to sort something so simple. The leasing company had provided the right names.
2026幎1æ27æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Claire,
Thank you for taking the time to leave your feedback. We appreciate all feedback to enable us to improve our customer experience. I am sorry to hear about this issue. Please can you email us at LLGCustomerCare@lloydlatchford.co.uk. We would like to look into this further for you.
Take care,
Lewis - Lloyd Latchford
Great service
Great service !!!
Emma was very friendly and helpfulð
2026幎1æ27æ¥
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Lloyd Latchford Group ããã®åç
Good morning Matthew,
We're happy to hear that you had a great experience! We appreciate you mentioning the friendly and helpful service you received from Emma.
Have a super day,
Lewis - Lloyd Latchford
I had a very positive experience withâŠ
I had a very positive experience with Lloyds Latchford Group. The entire process was very clear and straightforward from start to finish. Edyta was extremely helpful when I needed an amendment, responding quickly, efficiently, and making everything easy to resolve. Excellent service overall, thank you.
2026幎1æ22æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Sanjeev,
We're happy to hear that you had a positive experience with us. It's great to know that the process was clear and straightforward for you, and that Edyta was helpful and efficient in resolving your amendment. Thank you for your excellent feedback.
Have a great day,
Lewis - Lloyd Latchford
Professional and Efficient Service
I called first to enquire about a change to a policy and subsequently called again to carry out change. For the initial query Amy was very helpful and for the actual change Will was polite, professional and efficient. Very little wait time and quite refreshing to have a change dealt with and not have to wait in a queue.
Very efficient and professional - Thanks William
2026幎1æ21æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
We appreciate you taking the time to share your experience when being helped by Amy and Will. We're happy to hear that they were helpful and efficient in addressing your policy change. It's great to know you experienced very little wait time.
Have a super days,
Lewis - Lloyd Latchford
Outstanding service from Danielle at Lloyd Latchford
I had a really positive experience dealing with Danielle at Lloyd Latchford. From the start, she completely understood what I was trying to achieve and was very quick to act.
What really stood out was how proactive and helpful she was in resolving an issue that wasnât even related to Lloyd Latchford. She voluntarily reached out to the fleet company on my behalf and helped facilitate getting everything sorted, which I really appreciated.
Excellent customer service and a genuinely nice organisation to deal with. Iâm very grateful for the support and help provided.
2026幎1æ19æ¥
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Lloyd Latchford Group ããã®åç
Good morning Bret,
Thank you very much for taking the time to provide your fantastic 5 star review about the service you received from Danielle. This is exactly the quality of service we strive to always provide. We will ensure your wonderful comments and feedback are passed onto Danielle.
Have a great day,
Lewis - Lloyd Latchford
Emma Heaton
"I spoke with Emma today regarding an enquiry about my leased vehicle insurance, and I wanted to express how impressed I was with the service she provided. Emma was exceptionally polite throughout the call and handled my enquiry with remarkable efficiency. I received an updated insurance certificate just a few minutes after our conversation ended.
It was genuinely a pleasure dealing with Emma and the Lloyd Latchford Group."
2026幎1æ19æ¥
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Lloyd Latchford Group ããã®åç
Good morning Roy,
We appreciate you taking the time to share your positive experience. We're so glad to hear that you were impressed with the efficient and polite service you received from Emma and that your enquiry was handled so well. We will ensure this is passed onto Emma.
Have a super day,
Lewis - Lloyd Latchford
Spoke to Lauren today about a queryâŠ
Spoke to Lauren today about a query with my policy and she got an answer from the underwriter the same day. Lauren was very polite and helpful
2026幎1æ16æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
We're happy to hear that you had a positive experience regarding the service you received from Lauren. We appreciate your feedback and are so glad we could resolve your policy query promptly and efficiently.
Have a super week,
Lewis - Lloyd Latchford
Super impressed with the speed ofâŠ
Super impressed with the speed of service from Lloyd Latchford so far. The EV lease company has created a couple of minor complications recently and the team at Lloyd Latchford have answered the phones very quickly and in an example this morning Ella immediately clocked what had gone wrong, reassured me all was well and said the new documentation would be issued soon - in fact - within the hour all the paperwork was sorted. Really pleased so far and thank you Ella for sorting things out for us today.
2026幎1æ16æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Mark,
Thank you so much for taking the time to provide your amazing 5 star review about the service you have received from Ella and other members of the team. This is exactly they level of service we always strive to provide.
Have a super weekend,
Lewis - Lloyd Latchford
Excellent customer service
Excellent customer service! Friendly staff and easy to make the policy updates needed.
Thank you to Emma who handled my query
2026幎1æ9æ¥
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Lloyd Latchford Group ããã®åç
Good morning Sophie,
Thank you for taking the time to provide your 5 star review about the service you received from Emma when updating your policy. We will ensure this is passed on.
Have a lovely week,
Lewis - Lloyd Latchford
Really good support from Lauren today
Really good support from Lauren today! Thank you!
2026幎1æ8æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Sergio,
We're happy to hear that you had a positive experience regarding the support that Lauren provided you with. Thank you for sharing your feedback; we appreciate it greatly.
Have a wonderful day,
Lewis - Lloyd Latchford
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