Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... ãã£ãšèŠã
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... ãã£ãšèŠã
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Super efficient service - Amelia Drummond was such a fantastic help - really pleased our request was handled so promptly.
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... ãã£ãšèŠã
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We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
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Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , è±åœ
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
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Emma dealt with my query very efficiently!
Emma dealt with my query very efficently and was very friendly and helpful. Documents were re-sent quickly. Excellent customer service and attention to my problem.
2025幎10æ13æ¥
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Lloyd Latchford Group ããã®åç
Good morning Adam,
Thank you so much for taking the time to leave your 5 star review about the service you received from Emma. This efficient but friendly service is exactly what we aim to provide. We will ensure your feedback is passed on to Emma.
Have a good week,
Lewis
Lloyd Latchford
Thanks Amy Robinette for helping meâŠ
Thanks Amy Robinette for helping me update my insurance cover so quickly and easily:)
2025幎10æ8æ¥
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Lloyd Latchford Group ããã®åç
Good Morning,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Amy when updating your policy. I will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Lauren H
Lauren has been fantastic, listens and understands and does exactly what she says she will do quickly and without difficulty.
2025幎10æ7æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Kai,
Thank you for taking the time to leave your 5 star review.
It's great to hear you found Lauren so fantastic in assisting with your query. We are certain Lauren will be very happy with such positive feedback.
Have a good afternoon.
Diana
Lloyd Latchford
The team have been very helpful
The team have been very helpful, timely and pragmatic which has been absolutely fantastic!
2025幎10æ6æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Rachel,
Thank you so much for taking the time to give your review about the service you have received from the team. We look forward to heling you next time.
Have a lovely day,
Lewis
Lloyd Latchford
Policy extension for business use cover
Ella, dealt with my query quickly and efficiently and made the necessary policy amendments without delay,
2025幎10æ3æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Reg,
Thank you for taking the time to leave your 5 star review.
It's great to hear that Ella assisted you so quickly and efficiently with your query. We look forward to assisting you in the future.
Have a great weekend.
Diana
Lloyd Latchford
Really helpful and kind
I called today to clarify my new policy on commuting and business usage for an additional driver. Amelia was really kind and proactive in finding out. She was very helpful and I got an answer immediately plus a written confirmation by email. Thank-you Amelia!
2025幎9æ30æ¥
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Lloyd Latchford Group ããã®åç
Good morning Sandra,
Thank you so much for taking the time to give your wonderful 5 star review about the helpful and efficient service you received from Amelia. We will ensure your comments are passed on to Amelia.
Have a lovely day,
Lewis
Lloyd Latchford
5 star phone call
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took her time and was very helpful. The whole process was easy and such a personal caring touch. I would highly recommend this insurance company and if you manage to have Danielle on the phone then you will get the best help and guidance. thanks a bunch.
2025幎9æ26æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Lee,
Thank you so much for your amazing 5 star review about your phone call with Danielle. We will ensure that your wonderful comments are passed on to Danielle.
Have a super weekend,
Lewis
Lloyd Latchford
Quick and helpful support from LaurenâŠ
Quick and helpful support from Lauren Halsall. No issues and dealt with change within 5 minutes.
2025幎9æ25æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thanks you so much for your 5 star review about the service you received from Lauren. This prompt and helpful service is exactly what we aim for.
Have a lovely afternoon,
Lewis
Lloyd Latchford
Quick and Hassle-Free Service!
I needed to update my car insurance at short notice and Amy made the whole process so easy. She responded quickly, handled everything without any issues, and made sure I was all sorted in no time. Really impressed with the serviceâthank you, Amy!
2025幎9æ24æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Tom,
Thank you for taking the time to provide your fantastic 5 star review about the service you received from Amy. We will ensure we pass your comments and thanks on to Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Lauren has help me adding additionalâŠ
Lauren has help me adding additional driver seamlessly
2025幎9æ23æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about the service you received from Lauren and we will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Paymentshield
Excellent and efficient Service fromâŠ
Excellent and efficient Service from Danielle. Dealt with the query no problem with a quick phonecall everything was sorted
2025幎9æ9æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Will,
Thank you so much for your 5 star review about the fantastic service you received from Danielle. We will ensure this is passed on.
Have a super day,
Lewis
Lloyd Latchford
adding a named driver
I noticed that my wife's name had not been added for business insurance on the policy. Amelia Drummond took my initial phone call and then the problem was resolved within 15 minutes via email and a new insurance certificate issued. Super happy with the service (especially on a Friday afternoon)
2025幎9æ5æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for your 5 star review. Its great to hear you were happy with the service provided by Amelia. I will ensure your comments are passed on to her. We look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Great support when I needed to updateâŠ
Great support when I needed to update my policy. Thank you Emma :-)
2025幎9æ5æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Had to change a name on my policy
Had to change a name on my policy, usually dread these calls but was literally on phone for 5 minutes! Amelia Drummond was polite addressed and resolved this quickly and efficiently.
2025幎9æ5æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about the efficient service provided by Amelia. We will ensure your comments are passed back to her.
Enjoy your week.
Rebecca, Lloyd Latchford.
The insurance document didn't have myâŠ
The insurance document didn't have my daughters name included this was corrected within 2 days.
Thanks Emma for quick action/response.
2025幎9æ4æ¥
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Lloyd Latchford Group ããã®åç
Good Morning,
Thank you for your 5 star review. We really appreciate your feedback regarding the quick and efficient service provided by Emma. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Have a great weekend.
Rebecca, Lloyd Latchford
Super quick and easy
Rang to ask for an amendment on my new policy.
Was put straight through and spoke to Katie, who sorted everything.
She expained a couple of things that weren't clear to me and sorted new policy document.
Extremely knowledgeable and polite.
If only all call centres were this good.
2025幎9æ4æ¥
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Lloyd Latchford Group ããã®åç
Good Morning,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about our service. We look forward to assisting you in the future.
Have a great weekend.
Rebecca, Lloyd Latchford
Nice one
David Barwise who I spoke to on the phone was able to deal with my enquiry quickly & efficiently. My insurance documents arrived by email as we spoke. Great Job. Thank You.
2025幎9æ1æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Dave,
Thank you so much for your 5 star review about the efficient service you received from David which included receiving your documents so promptly.
Have a lovely week.
Lewis
Lloyd Latchford
Quick and Easy!
No waiting time and Katie dealt with my query in less than 5 minutes.
2025幎8æ28æ¥
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Lloyd Latchford Group ããã®åç
Good morning Mark,
Thank you so much for your 5 star review. We are so glad to hear that your call was answered and dealt with so promptly by Katie.
Have a lovely weekend.
Lewis
Lloyd Latchford
Insurance Question
Amelia Drummond sorted out a question I had on the insurance in minutes and couldnt have been more helpful
2025幎8æ27æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear Amelia was helpful and answered your query efficiently I will ensure your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca
Lloyd Latchford.
Great experience
Almost no waiting time on the phone, our last minute request was executed with a blink of the eye.
Thank you for making it easy for us Ella!
2025幎8æ26æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really do appreciate your feedback and look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca
Lloyd Latchford.
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