Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... ãã£ãšèŠã
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Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... ãã£ãšèŠã
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Super efficient service - Amelia Drummond was such a fantastic help - really pleased our request was handled so promptly.
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... ãã£ãšèŠã
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We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
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Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , è±åœ
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
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Polite and professional service
Amy Robinette was able to help me quickly and effectively. She handled my queries in a knowledgeable way, and was professional throughout. Thanks Amy.
2025幎11æ24æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback regarding the service provided to you by Amy. We will ensure all your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Absolutely fantastic customer service
Absolutely fantastic customer service. Rapid response and sorting my second driver insurance.
Thank you Emma
2025幎11æ19æ¥
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Lloyd Latchford Group ããã®åç
Good morning Karol,
Thank you so much for your 5 star review. We are glad to hear you were pleased with the prompt service you received from Emma. We will ensure your wonderful comments are passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Spoke with Emma who was incrediblyâŠ
Spoke with Emma who was incredibly helpful. Answered the call quickly and made it easy to sort my query
2025幎11æ17æ¥
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Lloyd Latchford Group ããã®åç
Good morning Gregg,
Thank you so much for your 5 star review. We are glad to hear that your call was answered so promptly and that Emma was able to help you with your query. We will ensure your feedback is passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
I recently spoke with Paul FairweatherâŠ
I recently spoke with Paul Fairweather from Lloyd Latchford, and I have to say his service was excellent. He was professional, knowledgeable, and made the whole process very straightforward. Paul took the time to clearly explain everything, sorted out my issue quickly, and kept me fully informed throughout.
Itâs rare to come across someone so genuinely helpful and efficient â he made what could have been a hassle feel effortless. A credit to Lloyd Latchford and a great example of how customer service should be done.
Highly recommended â thanks again, Paul!
2025幎11æ13æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Kevin,
Thank so much for taking the time to provide your feedback and 5 star review about the service you received from Paul. This is certainly the kind of service we aim to always provide.
We will ensure your wonderful comments are passed onto Paul.
Have a lovely weekend,
Lewis
Lloyd Latchford
I'm taking my car overseas and EmmaâŠ
I'm taking my car overseas and Emma responded to the request for documentation quickly and with no fuss. Couldn't have been easier
2025幎11æ6æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Stephen,
Thank you so much for providing your feedback and 5 star review about the service you received from Emma. This simple and efficient service is exactly what we aim to always provide.
Have a great week,
Lewis
Lloyd Latchford
Policy correction
Emma actioned an instruction from Octopus EV, reissuing my amended insurance certificate promptly and without fuss.
2025幎11æ7æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
Thank you so much for your 5 star review about the service you received from Emme when your insurance needed to be amended. We will ensure your feedback is passed onto Emma.
Have a super week,
Lewis
Lloyd Latchford
Amending a detail on my insurance policy
Having the need to amend a detail on my insurance policy, Katie Wilson delt with the request promptly and issued new documents with the correct details swiftly without any fuss, great customer service.
2025幎11æ7æ¥
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Lloyd Latchford Group ããã®åç
Good morning Kathy,
Thank you so much for taking to time to provide your review. We are glad to hear that Katie was able to amend your policy and issue the new documents so promptly. This is the kind of service we strive to provide.
Have a lovely week,
Lewis
Lloyd Latchford
Fast and courteous
The efficiency in which this company dealt with a request from myself to make some changes to my policy was great. Emma Heaton responded to my initial communication very quickly. Within 24 hours she had resolved my issue and my policy had been updated and sent back out to me.
Great service, thank you Emma
2025幎11æ6æ¥
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Lloyd Latchford Group ããã®åç
Good morning Colin,
Thank you so much for taking the time to provide your 5 star review. We are so glad to hear that Emma was able to help you in such a prompt and efficient manner. We will ensure your fantastic feedback is passed on to Emma.
Have a super weekend,
Lewis
Lloyd Latchford
I've recently added another person ontoâŠ
I've recently added another person onto my car insurance and Amelia Drummond made it a simple process and it was all done via email which made it so much better as I hate calling people.
2025幎11æ3æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Claire,
Thank you for taking the time to provide your 5 -star review about the service you received from Amelia when you were adding an additional driver. It is great to hear that this was done in a way that suited you best.
Have a great week,
Lewis
Lloyd Latchford
Lauren is Fantastic
Lauren was able to deal with my query quickly. She was friendly courteous, and professional. She anticipated the second half of my request, and made the necessary changes to my policy, before I had told her about the issue. Excellent customer service!
2025幎11æ3æ¥
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Lloyd Latchford Group ããã®åç
Good morning,
Thankyou for taking the time to provide your wonderful 5 star review about the service you received from Lauren. This friendly but professional and efficient service is exactly what we aim for and we will ensure your feedback is passed onto Lauren. We look forward to helping you again next time.
Have a super day,
Lewis
Lloyd Latchford
Very prompt and great service
Very prompt and great service provided by Amy Robinette for additional driver request to policy
2025幎11æ3æ¥
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Lloyd Latchford Group ããã®åç
Good morning Rob,
Thank you so much for taking the time to provide your 5 star review about the service you received from Amy to add an additional driver. We will ensure your feedback is passed onto Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Great service from Emma
Great service from Emma. understood the issue, clarified the cover and quickly responded after the call with revised document. Really pleased with the service, thank you!
2025幎10æ27æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Emma and we really appreciate your feedback. I will ensure your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Delivery Excellence
Contacted Lloyd Latchford and spoke with Danielle W. Danielle was able to take ownership straight away without any delay and communicated back to me that she would be straight back in touch if there was any issue.
In less than 30 minutes, Danielle had not only sorted the problem but had an email straight over to me with an update and happy to say it was sorted without delay!
Thanks Again!
2025幎10æ30æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you for taking the time to provide your amazing 5 star review!
We're happy to hear that the issue was resolved quickly and efficiently with Danielle W. We appreciate your positive feedback and are glad you had a great experience.
Thank you!
Diana
Lloyd Latchford
Excellent service
I received a Welcome Letter with an invalid Certificate of Insurance as the dates were in the past and therefore incorrect leaving me effectively uninsured. I spoke to Emma at LL and she called the leasing company and rectified the situation and had valid documents send to within half an hour as promised. Emma was excellent. I am grateful to her for reinstating my insurance policy.
2025幎10æ27æ¥
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Lloyd Latchford Group ããã®åç
Good morning Adrienne
Thank you for taking the time to share your experience and provide your 5 star review. We are glad to hear that Emma took ownership of the issue and was able to resolve it so promptly. We will ensure your wonderful comments are passed onto Emma.
Have a lovely week,
Lewis
Lloyd Latchford
Great customer support service
I contacted customer services who answered very quickly and they (Amelia Drummond) were able to answer my query quickly and give clear instructions , in a friendly and helpful manner. She also followed up with a email to help make the follow up task as efficient as possible. Great service.
2025幎10æ27æ¥
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Lloyd Latchford Group ããã®åç
Good morning Joanna,
Thank you so much for taking the time to provide your 5 star review about how Amelia was able to help you. Making everything as easy as possible to deal with is exactly what we aim for. We will ensure your wonderful feedback is passed onto Amelia.
Have a super week,
Lewis
Lloyd Latchford
No attachment to email
Iâm afraid I urgently needed my insurance certificate with my new address to cancel my parking permit but the email I received saying âsee attachmentâ had no attachment and I got no response to my reply. Most likely because it was late on Friday when the email came through but it had meant I canât cancel my parking permit in timely manner.
2025幎10æ24æ¥
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Lloyd Latchford Group ããã®åç
Dear Mr Wauchope,
I am so sorry to hear about the requested document not being attached to the email. Hopefully, you have now received the proof of address document from us. Please can I ask you to email us with further details including your policy reference and postcode and I will be happy to look into this further for you. Please email LLGCustomerCare@lloydlatchford.co.uk.
Kind regards,
Lewis
Lloyd Latchford
No issues with my quote
No issues with my quote, Emma was on top of everything
2025幎10æ20æ¥
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Lloyd Latchford Group ããã®åç
Good morning Julie,
Thank you for taking the time to provide your 5 star review. We are glad to hear that Emma was able to help you with everything.
Have a lovely week,
Lewis
Lloyd Latchford
Lauren knows her stuff
Lauren was very helpful with adding my private plate to my car. She had all the info I needed and the process was quick and painless thank you âºïž
2025幎10æ16æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Sean,
Thank you so much for your 5 star review. We are so please to hear of the great service you received from Lauren when you needed to change your vehicle registration number. We will ensure your comments are passed on to Lauren.
Have a super weekend,
Lewis
Lloyd Latchford
Despite my enquiry not being somethingâŠ
Despite my enquiry not being something that she could deal with herself Lauren politely transferred me to Octopus EV to further my enquiry, explaining what would be required after I was finished with them.
2025幎10æ14æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon Dan,
Thank you for your comments about the service and guidance you received from Lauren and your 5 star review. We will ensure this is passed on to Lauren.
Have a super week,
Lewis
Lloyd Latchford
Perfect work done on time.
I was worry about to how will be transition period. However made smooth as butter with Amy Robinette. I would recommended everyone go with Lloyd Latchforrd group special if you have Amy Robinette.
2025幎9æ22æ¥
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Lloyd Latchford Group ããã®åç
Good afternoon,
Thank you so much for your wonderful 5 star review about how easy Amy made this for you. Thank you also for the recommendations. We will ensure your comments are passed on to Amy.
Have a lovely week
Lewis
Lloyd Latchford
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