I rarely leave reviews 😅, but this one deserved it. Andrea from customer care was incredibly patient and helpful, which made the whole crowdfunding process feel smooth. The wait was long, but onc... もっと見る
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Hello, we have a product - The capsule dishwasher from the Kickstarter campaign. The product was not working properly. We contacted the customer support (thanks again Max) and they were more... もっと見る
企業が回答しました
i’d been thinking about getting Loch dishwasher for years… and finally had the chance to get one. honestly didn’t expect to love it this much but it’s a total game changer. always used to wash dishes... もっと見る
Made a pledge back in 2021 on Kickstarter. They had many «problems» delivering. In the end they promised a refund after 3 years of not fulfilling their part of the contract. It’s 2026 now, many origin... もっと見る
企業が回答しました
企業情報
当該企業による記述
Loch Electronics innovate, engineer, design and bring to market consumer electronics products focused on reducing global carbon footprint in households and offices to make the world a more sustainable place. Capsule Dishwasher is a small dishwasher designed for households of 1-2 people, for use in camper vans, boats and beyond. Features UV light disinfection, works with/without plumbing installation, uses only 2 jars of water to wash 15 items in 15 minutes including frying pans and chopping boards.
連絡先
5 South Charlotte Street, EH2 4AN, Edinburgh, 英国
- hello@lochelectronics.com
- www.lochelectronics.com
4.1
ほぼ満足
264件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 87％に回答しています
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Backed the project at Indiegogo and not received anything
Backed the project at Indiegogo . Never heard anything back or received anything . Company does not replying on the emails but people who paid after me got the product . It seems not trustworthy and high risk
2025年9月18日
自発的なレビュー
lochelectronics.com からの回答
We are so incredibly sorry for the silence and frustration you have experienced. This is absolutely not the standard we hold ourselves to, and we take your trust very seriously. Because crowdfunding platforms sometimes hide backer details, it can create these gaps, but we want to locate your pledge and get this sorted right away. Could you please email us directly at hello@lochelectronics.com with your Indiegogo Contribution ID and shipping address? I am personally watching the inbox today to find your message, investigate what happened, and make this right for you.
Waiting 2 years for my machine .
Ordered my machine 2 years ago . After 86 emails ( yes this is a true number ) and it will be sent next time but nothing yet and also refusal for refund I can just say I lost my money ans time which is even worse from losing only my
Money . I am initiating now a small claims court against them . Even if the product is good the customer service and intention is really anti consumer . Stay away !
2026年5月13日
自発的なレビュー
lochelectronics.com からの回答
Hi Savvas, thank you for sharing your feedback. We completely understand your concerns given the length of time involved.
We have reached out to you directly to review your case properly and see how we can move things forward. Your feedback is being taken seriously, and we’ll continue working with you to ensure everything is addressed as clearly and fairly as possible.
Honestly one of the best purchases
Honestly one of the best purchases I’ve ever made. I cannot speak more highly of their customer service and care, and the quality of the machine is unmatched. It does a fantastic job cleaning my dishes!
2026年3月11日
自発的なレビュー
lochelectronics.com からの回答
Thank you so for the lovely words, Brooke. It genuinely means a lot to hear that both the Capsule and the support from our team have made such a good impression. We’re a small team and we care deeply about the experience people have with us, so feedback like this really stays with us. We genuinely appreciate your support.
Smooth experience with the product and very helpful customer service!
Thank you so much, guys! I’ve genuinely been so excited to finally use the dishwasher and I already know it’s going to be perfect for our home. 🫶🏼 It’s honestly made such a difference in my daily routine already and weirdly made me look forward to coming home even more after long days. It’s one of those little things that just makes life feel easier and more put together.
I also just wanted to say how much I appreciated the whole experience with your team. I had to ask for help during the set-up. Your communication from start to finish was amazing, and every person I spoke to was so kind, patient, and helpful with all my questions. These days that kind of customer service really stands out. Overall such a smooth, easy, and positive experience, definitely made me feel taken care of and excited to recommend you guys to others!
2026年5月7日
自発的なレビュー
lochelectronics.com からの回答
Hello Justin, thank you so much for this incredibly kind review. Reading that Capsule has already made your daily routine feel easier genuinely means the world to us. That feeling of coming home to a space that feels a little calmer and more put together is exactly what we hoped to create.
We’re also really grateful for your kind words about our team. We’re a small group of real people behind the scenes, so hearing that you felt supported and looked after throughout the setup genuinely means a lot to us. Thank you again for your trust, your patience, and for recommending us to others.
Good product, great experience
It is a compact and convenient solution for my kitchen. Despite its size, it cleans dishes effectively, handling everyday plates, glasses, and cutlery with ease. The wash cycles are simple to use, and setup is straightforward. It runs quietly and uses less water than hand washing, practical and efficient. Overall, it’s a reliable and space-saving dishwasher that delivers good performance for its size.
2026年1月14日
自発的なレビュー
lochelectronics.com からの回答
Thank you for such a thoughtful review. We’re really happy to hear Capsule has been a practical fit for your kitchen and daily routine. A lot of care went into making it compact, quiet, easy to use, and efficient with water, so it’s lovely to know those details are making a real difference for you. We truly appreciate your support.
After moving into a small apartment…
After moving into a small apartment with no built‑in dishwasher, this countertop unit has truly been a lifesaver. It’s incredibly convenient, fits perfectly in my limited space, and has easily become one of my best purchases so far.
2026年3月1日
自発的なレビュー
lochelectronics.com からの回答
Thank you so much for sharing this, Aco. Hearing that Capsule has made such a difference in your new apartment genuinely means a lot to us. Small spaces were exactly what we had in mind when designing it, so it’s lovely to know it fits so well into your daily routine. Really appreciate your support and kind words.
Resolved issues with the machine…
Had some issues with the machine randomly turning off, contacted loch who gave me a quick fix to try that unfortunately did not work. They reached back out to me to ask for an update and on hearing it still wasn't working they sent out some replacement parts that have completely fixed my issues.
2026年4月27日
自発的なレビュー
lochelectronics.com からの回答
Hello Dylan, thank you for taking the time to share this. I’m really glad we were able to get things sorted for you in the end. We know how frustrating intermittent issues can be, so we truly appreciate your patience while we worked through the troubleshooting process with you.
It’s great to hear the replacement parts resolved the problem completely. Thank you again for your support and for giving us the opportunity to make things right.
Ordering was easy
Ordering was easy, the product shipped immediately, and arrived undamaged. The product itself, the Capsule mini dishwasher is exactly what we needed. We live off-grid so power consumption is an important factor. Our kitchen is also very small and we struggled to find an appliance that could physically fit. The Loch Capsule ticked all our boxes and it works very well. The shortest run cycle (15 min) allows us to run several batches of dishes easily.
2026年4月1日
自発的なレビュー
lochelectronics.com からの回答
Hi David, thank you so much for the lovely review. We’re really happy to hear Capsule has been such a good fit for your off-grid home and small kitchen setup. Low power and compact design were a huge part of why we created it, so it’s great knowing it’s working exactly as intended for you.
Really appreciate you taking the time to share your experience, and we hope Capsule continues to make daily life a little easier.
What a Game Changer!
The dishwasher was delivered quickly and set up took me just a couple minutes. I'm in love! I'm not allowed to use the hot water where I live until late in the afternoon so getting the dishes done for my family of 4 was a bit of a nightmare, especially with me working a very physically demanding job all day. With this dishwasher, I'm able to use cold water in the tank and I've finally caught up on the dish nightmare in just a single weekend! I love how fast yet effective the cycles are too, this is a great investment.
2026年4月26日
自発的なレビュー
lochelectronics.com からの回答
Hi Victoria,
Really good to hear this from you and thank you for sharing.
It sounds like the Capsule has taken a real pressure off your daily routine, especially with your work and the hot water limitations.
We’re really glad it’s helped you catch up so quickly and made life a bit easier for your family. Thank you as well for seeing it as a great investment. That truly means a lot to the team.
Love my Loch Capsule and the support I’ve received!
I’ve had my Loch Capsule 1 for 4 years now. It’s worked wonderfully in my RV, making camping trips so much more pleasant. I recently had a problem with an additional rack I’d ordered and reached out to support to resolve the issue. They responded within hours, and a few days later I received a shipping notice.
I hope my Loch Capsule 1 lasts for many more years, but when the time comes to replace it I’ll be back for a Loch Capsule 2!
2026年4月19日
自発的なレビュー
lochelectronics.com からの回答
Hi Judy, thank you for taking the time to share this. It’s great to hear the Capsule has been part of your RV trips for the past four years. That’s exactly what we set out to build: something dependable that just gets on with it. No fuss, just clean dishes wherever you are.
I’m also glad we could get the issue with the rack sorted quickly. That’s what we aim for.
Again, we really appreciate you sticking with Loch, and for bringing us along on your travels.
Works great and gets dishes clean
Works great and gets dishes clean. Love that dishes can get clean.in 15 minutes and that i.don't have to hook it up to a water source since it has a water tank. Item was also packaged very well so nothing was broken during delivery.
2026年3月27日
自発的なレビュー
lochelectronics.com からの回答
Thank you for taking the time to leave this review, Janice.
It’s great to hear the Capsule is working well for you and making everyday washing easier, especially with the flexibility of the built-in water tank and the quick cycle times.
We’re also glad everything arrived safely and in good condition.
Really appreciate you sharing your experience and being part of the journey with us.
Incredible little dishwasher!
I received the Capsule dishwasher as a Christmas gift, and except for very large pots and baking sheets, I haven’t washed a dish since then! Everything comes out sparkling clean. The product is awesome. And communication has always been prompt, friendly, and genuine! No form letters or robotic responses. Thank you! I wish you much well-deserved success!
2025年12月25日
自発的なレビュー
lochelectronics.com からの回答
Hello Carol, it’s great to hear the Capsule has become such a part of your day-to-day since Christmas and that it’s handling everything so well.
We’re also really pleased to hear the communication has felt prompt, friendly, and genuine. That’s exactly how we want every interaction to feel with our customers.
Thank you again for your kind words and support, and for taking the time to share your experience.
Here's to more sparkling dishes!
We love our capsule dishwasher
We love our capsule dishwasher. Our dishes are cleaned and dried in the most efficient manner. Loch has made good on their promise to provide me with a free shelf so that I can clean silverware above the dishes. This company is as awesome as their products.
2026年4月10日
自発的なレビュー
lochelectronics.com からの回答
Hello Chris, thank you for sharing your feedback.
It’s great to hear the Capsule is working well for you and making day-to-day cleaning that bit easier, especially with both washing and drying performing as expected.
We’re also glad we could sort the shelf for your setup so you can make the most of the space and functionality.
Your support and kind words really mean a lot to the team.
Great customer service
Two days after the unit arrived, it was knocked off the counter. Then when it was picked up, it was placed on a hot stove burner.
I contacted customer service and we had many back-and-forth discussions about how to remedy the issue of a non-usable unit.
After taking the door apart, I was able to determine that the only thing broken was the inner door assembly.
I was able to purchase the door assembly and a new bottom piece.
2026年4月10日
自発的なレビュー
lochelectronics.com からの回答
Thank you for letting us know about your experience, Pamela.
It’s good to hear the team was able to work through things with you and help find a way forward. We really appreciate your patience while everything was being looked into.
It’s also great that you were able to get the parts you needed to get things working again.
Again, thank you for sharing the outcome with us and for your support.
Faultless customer service
I recently experienced an E4 fault on my dishwasher and contacted customer support for assistance. From the beginning, the team was responsive and helpful in guiding me through the initial troubleshooting steps.
Although I wasn’t comfortable carrying out more technical checks myself, they were understanding and took it in house to diagnose further. The issue was diagnosed properly and the machine was repaired, and it has since been working as it should.
I appreciated their patience and willingness to help resolve the fault rather than dismissing the issue. Overall, a positive experience and I’m pleased with the outcome.
Here’s to many more clean dishes
2026年3月1日
自発的なレビュー
lochelectronics.com からの回答
Thank you for taking the time to share your experience, Owen!
We’re really pleased to hear the team was able to support you through the E4 fault and that, even during the initial troubleshooting, everything was handled in a way that felt clear and reassuring for you. We also really appreciate you trusting us to take it in-house and resolve it properly.
It’s great to know the Capsule is now working as it should. Feedback like yours means a lot, especially around patience and communication throughout the process.
We hope the Capsule brings you many years of sparkling dishes.
Great customer service when I reported an issue.
I'm an international customer who purchased the Loch Capsule 2 through the Kickstarter for the Solo. When I reported a technical issue, Loch opened a ticket for me right away and asked for all of the relevant information to help instead of piecemeal going back-and-forth. They shipped out new components at no cost after diagnosis and sent video guides on how to replace them. When I had a question during the process, the customer service department made sure to get the correct answer from the engineering team (it had to do with wire colors being different based on region, I believe).
As for the machine itself, it has been a huge quality of life improvement for my family. We were washing dishes by hand out of necessity. The Capsule 2 fit right where our drying rack was, so it didn't even disrupt the counterspace much. Not only is it great for dishwashing, but the fruit wash function is handy, too. I use it for the vegetables I'll put into whatever I'm making (just make sure you rub dirt off of root vegetables in the sink instead). I use the intake box instead of hooking it into my sink, but let it drain to the sink drain. It's lovely to be able to run the dishwasher and still have water pressure.
Overall, I'm very happy!
2026年3月30日
自発的なレビュー
lochelectronics.com からの回答
Hi Annie, thank you for sharing your detailed experience as a Kickstarter backer we're thrilled our customer service team could resolve your technical issue efficiently and that the Capsule 2 has been such a huge quality of life improvement for your family it is wonderful to hear it fits perfectly into your space and that you are enjoying both the dishwashing and fruit wash functions we truly appreciate your patience with the regional wire colors and your feedback on using the intake box we are so glad you are very happy with your purchase.
Honestly didnt think this would fit in…
Honestly didnt think this would fit in my studio flat but its perfect. sits right next to the sink and i can still chop veg on the counter. been using it 2 weeks now and the dishes come out way cleaner than when i did them by hand. customer service were nice when i messaged them. would defo recommend if youre in a small place like me
2026年3月16日
自発的なレビュー
lochelectronics.com からの回答
Hi Marlyn, thank you for your honest feedback we are so glad the Capsule fits perfectly in your studio flat and that you can still use your counter space for chopping veg it is wonderful to hear your dishes are coming out cleaner than hand washing and that our customer service team could help when you needed it we truly appreciate your recommendation for others in small spaces like yours.
Bought this for my mums granny flat and…
Bought this for my mums granny flat and she loves it. shes 72 and was washing everything by hand cos she couldnt get a normal dishwasher fitted. this just plugs in and away you go. she runs it every evening after her tea and says its the best thing ive ever bought her.
2026年4月2日
自発的なレビュー
lochelectronics.com からの回答
Hi Vhia, thank you for sharing this wonderful feedback we are so glad your mum loves her Capsule and that it has made such a difference in her granny flat it is heartwarming to hear it is working perfectly for her daily routine and that she finds it so easy to use we truly appreciate you choosing us for your mum and hope she continues to enjoy it for years to come.
Ordered the Loch dishwasher No Disappointments!
Ordered the Loch dishwasher and no disappointments here. Order with confidence as dishwasher is high quality stainless steel interior with quiet running.
Personalized emails from the company, fast shipping with safety packaging!
2026年4月1日
自発的なレビュー
lochelectronics.com からの回答
Hi Jed, thank you for your wonderful feedback we are so glad the Loch dishwasher exceeded your expectations with its high quality stainless steel interior and quiet operation it is great to hear you appreciated the personalized emails and fast safe shipping we truly appreciate your confidence in us and hope you continue to enjoy your dishwasher.
I’ve been using our dishwasher now…
I’ve been using our dishwasher now since day one of purchase via Kickstarter and I cannot fault it, cleans well and uses hardly any water.
The dishwasher is in my Campervan and it’s ideal for my needs, it’s robust, well made, cleans well and quiet.
No complaints from me.
2026年3月31日
自発的なレビュー
lochelectronics.com からの回答
Thank you so much for your support since the Kickstarter days. We’re delighted to hear Capsule has been such a great fit for your campervan and is serving you well. It means a lot to hear that it’s reliable, quiet, and efficient. Thank you again for sharing your experience with us.
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