Enkelt å finne frem til produktet jeg skal ha. Oversiktlige og greit å bestille. Rask tilbakemelding med forventet leveringsdato, med link til hvor langt pakken er kommet. Flere opsjoner på hjemlev... もっと見る
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レビュアーのコメントを見てみましょう
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lamp... もっと見る
企業が回答しました
Leveranstiden Jag köpte en golvlampa Fendi Casa där det stod första leverans om ca 3 månader Sen fick jag att den skulle komma efter 1 månad . Därefter har jag fått leveransbesken var fjärde... もっと見る
企業が回答しました
Har haft problemer tilbagevendende med vores smukke og fine Panthella 160 lampe. Jeg spurgte på Infosiden om man kunne få reservedele (batteri) til lampen, og blev hurtigt ringet op af Marko der forta... もっと見る
企業が回答しました
企業情報
当該企業による記述
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
連絡先
Kuglegårdsvej 19 - 23 , 1434, København K, デンマーク
- reviews@louispoulsen.dk
- www.louispoulsen.com
4.3
優良
896件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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Louis Poulsen からの回答
Hi Klawi,
Thank you for your positive feedback! We’re delighted to hear that everything arrived on time and was just as described.
We hope you’re enjoying your new lamp, and we truly appreciate your support!
Best regards,
Josefine - Louis Poulsen
Stellar customer service!
I purchased a Rumee table lamp back in April 2026, which arrived quickly and beautifully packed. Then some weeks later the lamp got knocked off its table and the shade was badly scratched. I ordered a replacement shade but the repair turned out to be rather more complicated than expected. To make a long story short, the customer service agent named Angelica provided stellar service above and beyond what one normally receives -- and what one has come to expect these days. She was exceptionally prompt in responding to emails, offered helpful suggestions and follow-up. Ultimately at her suggestion we sent the lamp and replacement shade directly to her, and within just a few days with the help from a Poulsen tech team member, the repair was completed. Poulsen lamps are very special items, and they are not inexpensive of course...but whenever we need another lamp, we will not hesitate to purchase one, with the comfort of knowing how well we will be treated by the company. Bravissimo Poulsen Customer Service!
2026年8月3日
自発的なレビュー
Louis Poulsen からの回答
Hi Sara,
Thank you so much for your wonderful review. We're sorry to hear about the accident with your Rumee table lamp, but we're delighted that Angelica and our technical team were able to help.
Your kind words mean a lot, and we'll be sure to share them with Angelica. Thank you for your trust in us - we hope you enjoy your Rumee lamp for many years to come, and we look forward to helping you again in the future!
Best regards,
Josefine - Louis Poulsen
Louis Poulsen からの回答
Hi Andrea,
Thank you for your great review! We're delighted to hear that you found our service fast and reliable. We hope you enjoy your new lamp and look forward to helping you again in the future!
Best regards,
Josefine - Louis Poulsen
Opened PH 5 supplied with the wrong-coloured ceiling canopy
I purchased a Louis Poulsen PH 5 pendant in Classic White from Lampmasters.co.uk.
I had already arranged and booked an electrician for the installation because I trusted Louis Poulsen’s reputation and expected a premium product to arrive brand new, complete and ready to install.
Instead, the first lamp arrived in a completely unacceptable condition.
The outer shade was visibly uneven and did not appear properly round or symmetrical. The ceiling canopy supplied with the Classic White lamp was dark blue rather than white, and the plastic bag containing the canopy had already been torn open.
There was also no instruction manual inside the box. The packaging contained a pair of white gloves, a white cloth or towel, and several small pieces of paper.
Lampmasters later arranged a replacement, and the difference was obvious. The replacement arrived with a white ceiling canopy matching the lamp, an intact and unopened canopy bag, the correct instruction manual, no gloves, no cloth, no loose paper, and a lamp in normal condition.
The replacement clearly showed what a genuinely new and correctly packaged product should look like. It also confirmed that the first lamp had not been supplied in normal brand-new condition.
What made this especially frustrating was that I had already arranged an electrician and planned the installation around the delivery. I relied on the reputation and quality standards associated with Louis Poulsen, but the first product I received was not remotely acceptable for a premium designer lamp.
For a product at this price, customers should not receive an item that appears previously opened, contains the wrong-coloured component, has damaged packaging, is missing the instruction manual and includes unexplained items inside the box.
Although the replacement was satisfactory, I should never have received the first lamp in that condition. This experience seriously damaged my confidence in both Louis Poulsen’s quality control and the retailer’s final inspection process.
Based on this experience, I cannot give more than one star.
2026年6月17日
自発的なレビュー
Louis Poulsen からの回答
Hi Ken,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had with your initial PH 5 lamp.
We completely understand your frustration, especially after arranging for an electrician and expecting a premium product that was ready for installation. Receiving a lamp with the wrong-coloured canopy, damaged packaging, missing documentation, and signs that it had been opened is not the experience we want any customer to have.
We're pleased that the replacement arrived in the expected condition and met the standards you rightly anticipated, but we fully recognize that this does not undo the inconvenience and disappointment caused by the first delivery.
Your feedback is valuable, and we will share it with both our internal quality team and the retailer to help prevent similar situations in the future. We appreciate you bringing these issues to our attention.
We hope you'll enjoy your PH 5 for many years to come, and we sincerely hope we'll have the opportunity to restore your confidence in Louis Poulsen with a much better experience in the future.
Best regards,
Christina - Louis Poulsen
Product heel mooi en degelijk
Product heel mooi en degelijk, communicatie door Louis Poulsen professioneel maar zeer slechte ervaring met transportfirma GLS, leveren zonder verwittigingsbericht en zonder ik de toelating heb gegeven bij "een buur" maar kunnen niet zeggen welke buur en hebben ook nooit een ontvangstbewijs kunnen geven, uiteindelijk heeft na 2 dagen de bewuste buur zelf contact opgenomen.
2026年7月14日
自発的なレビュー
Louis Poulsen からの回答
Hi Walter,
We're delighted to hear that you're happy with the quality of your lamp and that you found our communication professional.
We're very sorry to learn about your experience with the delivery. We understand how frustrating it must have been not to receive a delivery notification and not knowing where your parcel had been left. While we're relieved that your neighbor was eventually able to get the package to you, this is not the level of service we aim to provide.
We appreciate you bringing this to our attention, and we will share your feedback with our delivery partner to help improve the delivery experience.
We hope you'll enjoy your lamp for many years to come, and we look forward to the opportunity to provide you with a 5-star experience next time.
Best regards,
Christina - Louis Poulsen
Produkt sehr hochwertig
Produkt sehr hochwertig. Zwar lange Lieferzeit, aber hat sich gelohnt.
2026年7月14日
自発的なレビュー
Louis Poulsen からの回答
Hi Jan,
Thank you for your kind review. We're delighted to hear that you’re happy with the quality of the product. We appreciate your patience with the delivery time, and we're glad to know it was worth the wait. We hope you enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Outstanding service!
Beatiful lamp. Fast service with fast free shipping. Nice discounts when you sign up. Recommended.
2026年6月25日
自発的なレビュー
Louis Poulsen からの回答
Hi Ktdds,
Thank you for your kind review!
We’re delighted to hear that you’re happy with both the lamp and our fast delivery. It also means a lot that you appreciated our service and the benefits of signing up.
We truly appreciate your recommendation and hope to help you again soon!
Best regards,
Josefine - Louis Poulsen
Toller Shop mit klasse Produkten und…
Toller Shop mit klasse Produkten und sehr schneller Lieferung
2026年7月4日
自発的なレビュー
Louis Poulsen からの回答
Hi Joerg,
Thank you for your great review!
We’re very happy to hear that you’re satisfied with our shop, our products, and the fast delivery. Your feedback is truly appreciated.
We hope you will enjoy your lamp for many years to come.
Best regards,
Josefine - Louis Poulsen
Jeg bestilte reservedeler jeg av…
Jeg bestilte reservedeler jeg av årsaker utenfor Louis Poulsens kontroll ikke kunne benyttet. Jeg fikk returnert disse og kreditert kjøpet til tross for at det også skjedde etter regulær returfrist.
Meget fornøyd med service
2026年6月17日
自発的なレビュー
Louis Poulsen からの回答
Hej Øyvind
Tak for din flotte anmeldelse.
Det betyder meget for os at høre, at du har haft en god oplevelse med vores kundeservice. Vi er glade for, at vi kunne finde en løsning og hjælpe dig med returneringen.
Vi står altid klar til at hjælpe, hvis du får brug for os igen.
De bedste hilsner
Christina - Louis Poulsen
Nemt og hurtigt samt nemt at finde…
Nemt og hurtigt samt nemt at finde rundt i hjemmesiden for bestilling
2026年6月23日
自発的なレビュー
Louis Poulsen からの回答
Hej Carl Peter,
Tak for din flotte anmeldelse! Det glæder os at høre, at du oplevede både bestillingen som nem og hurtig, og at hjemmesiden var overskuelig at finde rundt på.
Vi sætter stor pris på din feedback og ser frem til at hjælpe dig igen.
Venlig hilsen,
Josefine - Louis Poulsen
Lang leveringstid uten informasjon om hvorfor
Det gikk for lang tid før vi fikk lampen. Den ble bestilt i starten av året og skulle bli sendt i april. Hver uke fikk vi oppdatering når den skulle bli sendt og da ordinær sendedag var passert, ble den utsatt hver uke uten noen forklaring. Måtte til slutt sende mail for å undersøke hva det skyldtes. Det viste seg at beløpet måtte reserveres på nytt før den kunne bli sendt. Fikk endelig lampen i slutten av juni. Jeg hadde forventet bedre oppfølging og service fra Louis Poulsen. Fikk heller ingen kompensasjon for den lange ventetiden annet enn 10% rabatt på det neste kjøpet, som ikke er en kompensasjon når det er forbehold med kjøp.
2026年6月22日
自発的なレビュー
Louis Poulsen からの回答
Hej Mari,
Tak fordi du tog dig tid til at dele din oplevelse. Vi er rigtig kede af, at du har oplevet forsinkelser og manglende kommunikation fra os.
Det er bestemt ikke den oplevelse eller service, vi ønsker at give vores kunder. Vi tager din feedback til os og bruger den til at forbedre vores kommunikation og opfølgning, særligt når der opstår forsinkelser.
Vi er glade for, at lampen til sidst nåede frem, men beklager, at forløbet ikke levede op til dine forventninger. Tak fordi du gjorde os opmærksomme på dette.
Venlig hilsen,
Josefine - Louis Poulsen
Perfekt!!!
2026年6月15日
自発的なレビュー
Louis Poulsen からの回答
Hi Guenther,
Thank you for your wonderful review!
We're delighted to hear that you're happy with your purchase. We hope you'll enjoy your new lamp for many years to come, and we look forward to helping you again in the future.
Best regards,
Josefine - Louis Poulsen
Fuldstændig fantastisk support på…
Fuldstændig fantastisk support på manglende reservedele på en lampe. Leveret gratis til døren.
2026年6月23日
自発的なレビュー
Louis Poulsen からの回答
Hej Peter,
Mange tak for din anmeldelse!
Det glæder os meget at høre, at du har haft en god oplevelse med vores support. Vi er glade for, at vi kunne hjælpe med de manglende reservedele og sørge for, at de blev leveret direkte til din dør.
Tak fordi du tog dig tid til at dele din oplevelse – det betyder meget for os!
Venlig hilsen,
Josefine - Louis Poulsen
God hjälp från företagets representant…
God hjälp från företagets representant som inte gav upp utan hjälpte mig att hitta rätt reservdel till min gamla PH-lampa.
2026年6月23日
自発的なレビュー
Louis Poulsen からの回答
Hej Hans-Rune,
Mange tak for din flotte anmeldelse! Vi er glade for at høre, at du fik den hjælp, du havde brug for, og at vi sammen fandt den rette reservedel til din gamle PH-lampe.
Vi sætter stor pris på din feedback og er glade for, at vores medarbejder kunne hjælpe hele vejen til en løsning.
Vi håber du vil få glæde af lampen i mange år endnu.
Venlig hilsen,
Josefine - Louis Poulsen
Godt udvalg samt hurtig levering 😃
2026年6月19日
自発的なレビュー
Louis Poulsen からの回答
Hej Helle,
Tak for din flotte anmeldelse!
Vi er glade for at høre, at du er tilfreds med vores udvalg og den hurtige levering. Tak fordi du tog dig tid til at dele din oplevelse – vi håber du får stor glæde af din nye lampe.
Venlig hilsen,
Josefine - Louis Poulsen
Kæmpe stort tak til Louis Poulsen for…
Kæmpe stort tak til Louis Poulsen for hjælp.
Vores Panthelle gulvlampe fik en flækket trompet.
Spurgte hvor vi havde købt den - den henviste til en elektrikker.
LP var meget hjælpsomme og sendte tegninger så jeg selv kunne skille lampen ad - bestille den rigtige trompet og efterfølgende samle den igen.
10000 tak for den flotte hjælp fra Markus og Stefan hos LP
mvh
Anja & P1er
2026年6月9日
自発的なレビュー
Louis Poulsen からの回答
Hej Anja og Peter
Tusind tak for den flotte anmeldelse og for at dele jeres oplevelse.
Det glæder os meget at høre, at Marko og Stefan kunne hjælpe jer med at få jeres Panthella gulvlampe repareret. Vi bestræber os altid på at finde den bedste løsning for vores kunder, og derfor er det ekstra dejligt at høre, at tegningerne og vejledningen gjorde det muligt for jer selv at udskifte delen og få lampen samlet igen.
Vi sætter stor pris på jeres venlige ord og sender dem selvfølgelig videre til Marko og Stefan.
Vi håber, I får glæde af jeres Panthella-lampe i mange år endnu.
Med venlig hilsen
Christina - Louis Poulsen
PH Lamp
Very easy UX. Lamp was just as I envisioned and fits well on my desk. Would have preferred a brighter luminesce but it is still very good and looks classy on my desk.
2026年6月6日
自発的なレビュー
Louis Poulsen からの回答
Hi GER,
Thank you so much for your review. We are glad to hear that the lamp fits well on your desk and meets your expectations.
Best regards,
Christina - Louis Poulsen
Fint produkt og kjapp levering
Alt gikk som smurt, lampen var godt pakket inn og fraktet med omhu! Elsker lampen.
2026年6月3日
自発的なレビュー
Louis Poulsen からの回答
Hej Sabrina Elisabeth,
Tusind tak for den flotte anmeldelse! Det glæder os meget at høre, at lampen kom sikkert frem, og at du er så glad for den. Tak fordi du tog dig tid til at dele din oplevelse.
Vi håber, du får stor glæde af lampen i mange år fremover.
De bedste hilsner
Christina - Louis Poulsen
Louis Poulsen からの回答
Hi DITO,
Thank you for your kind review! We're glad you like the lamp and that it was delivered reliably.
Enjoy your new light.
Best regards,
Christina - Louis Poulsen
No easy how yo do the return
2026年5月18日
自発的なレビュー
Louis Poulsen からの回答
Hi Livia,
Thank you for your review. We're sorry to hear that you found the return process difficult. Your feedback is valuable, and we'll use it to improve the experience for our customers.
If you still need assistance with your return, please contact our customer support team, and we'll be happy to guide you through the process.
Best regards,
Josefine
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