Enkelt å finne frem til produktet jeg skal ha. Oversiktlige og greit å bestille. Rask tilbakemelding med forventet leveringsdato, med link til hvor langt pakken er kommet. Flere opsjoner på hjemlev... もっと見る
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レビュアーのコメントを見てみましょう
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lamp... もっと見る
企業が回答しました
Leveranstiden Jag köpte en golvlampa Fendi Casa där det stod första leverans om ca 3 månader Sen fick jag att den skulle komma efter 1 månad . Därefter har jag fått leveransbesken var fjärde... もっと見る
企業が回答しました
Har haft problemer tilbagevendende med vores smukke og fine Panthella 160 lampe. Jeg spurgte på Infosiden om man kunne få reservedele (batteri) til lampen, og blev hurtigt ringet op af Marko der forta... もっと見る
企業が回答しました
企業情報
当該企業による記述
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
連絡先
Kuglegårdsvej 19 - 23 , 1434, København K, デンマーク
- reviews@louispoulsen.dk
- www.louispoulsen.com
4.3
優良
896件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Suivi mensuel efficace et livraison anticipée
Attendu initialement pour le 10 juin, la lampe commandée a fait l'objet d'un suivi mensuel m'informant de la date d'arrivée et d'une livraison 3 semaines plus tôt.
La lampe livrée était très bien protégée.
2026年5月21日
自発的なレビュー
Louis Poulsen からの回答
Hi Christian,
Thank you for your kind review! We're pleased to hear that you appreciated the delivery updates, the early arrival, and the secure packaging. We hope you enjoy your lamp for many years to come!
Best regards,
Josefine - Louis Poulsen
Bei dem LED-Set währe eine Inhaltsangabe sehr hilfreich.
Die Bestellung konnte erst beim 2. Versuch erfolgreich durchgeführt werden. Eigen Verschulten nicht ausgeschloßen.
2026年5月16日
自発的なレビュー
Louis Poulsen からの回答
Hi Bedo,
Thank you for your review. We truly appreciate your feedback and will take your comments into consideration.
We are sorry to hear that the ordering process only worked on the second attempt, but we are glad everything worked out in the end.
If you have any questions or need further guidance regarding the LED set, please do not hesitate to contact us at onlinestore@louispoulsen.de.
Best regards,
Josefine
Ware beschädigt
Wir haben einen Lampenschirm bestellt. Dieser ist komplett zertrümmert geliefert worden. Die Verpackung war für ein so teures Teil auch nicht besonders. Kein Vergleich zur Verpackung als die Lampe geliefert wurde.
Ich habe eine Mail an den Kundenservice geschrieben aber noch keine Antwort erhalten.
2026年5月18日
自発的なレビュー
Louis Poulsen からの回答
Hi Jens,
Thank you for your feedback.
We are very sorry to hear that your lampshade arrived damaged and fully understand your disappointment.
We always aim to respond to all customer inquiries within 24 hours and would very much like the opportunity to look into this matter for you.
Unfortunately, we have not been able to locate any inquiry or order under your name.
Please contact us directly at reviews@louispoulsen.dk and include your order number, so we can investigate the issue and help resolve it for you as quickly as possible.
Best regards,
Josefine
Seriös leverantör
2026年5月18日
自発的なレビュー
Louis Poulsen からの回答
Hi Annette,
Thank you for the positive review. It is very much appreciated.
Best regards,
Christina - Louis Poulsen
Louis Poulsen からの回答
Hej Peter
Mange tak for de flotte stjerner. Vi er utrolig glade for, at du både finder vores kundeservice effektiv og hjælpsom.
Med venlig hilsen
Christina - Louis Poulsen
Schnelle Lieferung und super Qualität
Schnelle Lieferung und Qualität und Design genau wie erwartet. Perfekt!
2026年5月14日
自発的なレビュー
Louis Poulsen からの回答
Hi Käufer,
Thank you so much for your kind review. We’re very happy to hear that the delivery was fast and that both the quality and design met your expectations.
Best regards,
Christina - Louis Poulsen
10 Wochen Lieferzeit - unpersönliche Kommunikation
Fünf Wochen Lieferzeit waren angekündigt. Am Ende wurden es 10 (!). Zwischendurch kamen immer wieder Mails ohne Anrede, die ein pdf-Dokument angehangen hatten. Darin musste ich dann das aktualisierte Lieferdatum suchen, dass sich mehrfach änderte. Ein Bedauern oder eine Entschuldigung hielt Louis Poulsen nicht für erforderlich. Für einen Anbieter und Hersteller von hochpreisigen Produkten unangemessen. Auf Kritik per Mail wird auch nicht reagiert. Ich kaufe zukünftig lieber woanders.
2026年5月16日
自発的なレビュー
Louis Poulsen からの回答
Dear customer,
We are truly sorry to hear about your experience and completely understand your disappointment. The long delivery time, changing delivery dates, and the way the communication was handled are not in line with the service we aim to provide.
We sincerely apologize for the frustration and inconvenience this has caused you. Your feedback is very important to us, and we would very much like the opportunity to investigate what happened and learn from your experience.
Please feel free to contact us at reviews@louispoulsen.dk with your order details, and we will look into the matter further.
Thank you for taking the time to share your feedback with us.
Best regards,
Christina - Louis Poulsen
Louis Poulsen からの回答
Hi Thomas,
Thank you so much for your kind review. We are really happy to hear that you had such a fast, well-packaged, and professional experience with us.
This is exactly the kind of experience we strive for, so your feedback means a lot.
We hope you will enjoy your lamp for many years to come .
Best regards,
Christina - Louis Poulsen
Toimitus aika oli pitkä.
2026年5月12日
自発的なレビュー
Louis Poulsen からの回答
Hi Jari,
Thank you for your feedback. We’re sorry to hear the delivery took longer than expected. We understand how important fast delivery is and we’re continuously working to improve our shipping experience.
We appreciate your patience and hope you enjoy your new lamp despite the wait.
Please reach out to us directly if we can still assist you in any way.
Best regards,
Josefine - Louis Poulsen
Leider wird kein Netzteil mitgeliefert…
Leider wird kein Netzteil mitgeliefert und die gängigen Kabel von Apple haben eine zu hohe Spannung. Bei einer Designerlampe hätte ich erwartet, dass ein Kabel dabei ist, bei dem ich mir nicht erst Zusatzteile bestellen muss.
2026年5月8日
自発的なレビュー
Louis Poulsen からの回答
Hi Vivien,
We are truly sorry that it wasn’t clear that an adapter is not included with your new lamp.
Our decision not to include an adapter is based on our focus on the environment and a more sustainable future. Many of our customers already have a compatible adapter, and by reducing the production of adapters and packaging, we help lower CO₂ emissions.
We recommend using a universal USB power adapter that can supply a minimum of 1.5A.
If you have any questions when turning on your lamp for the first time, please don’t hesitate to contact us.
A user guide is included, and you can also find a step-by-step video on our website.
We hope this information is helpful and that you will enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Louis Poulsen からの回答
Hi Dr. Michael Blazek,
Thank you very much for your kind review. We are delighted to hear that you found our advice competent and helpful. If you have any further questions or need assistance in the future, we are always happy to help.
Best regards,
Christina - Louis Poulsen
Ware ok, Lieferzeit und Kommunikation schlecht
6 Wochen Lieferzeit ankündigen, Geld einkassieren und dann ohne weitere Infos mehrfach den Termin zu schieben, so dass es am Ende und 4 Monate dauert ist ganz bestimmt nicht sehr zufrieden stellend! Wenn man dann anruft und die lapidare Antwort bekommt, man könne ja per Email das Geld zurück fordern, hilft das auch nicht. Ware ist ok, Lieferung per GLS erwartet schwierig (erst gar keine Info zum Liefertermin, dann Lieferung heute mittag und keine Möglichkeit, einen Nachbarn als Ansprechpartner nennen)
2026年5月6日
自発的なレビュー
Louis Poulsen からの回答
Dear Henrik,
Thank you for your honest feedback. We sincerely apologize for the extended delivery time and the lack of clear communication throughout the process, including the repeated delays beyond the initially stated 6 weeks. We fully understand how frustrating and disappointing this experience must have been.
We also regret that your interaction with our customer service and the GLS delivery experience did not meet your expectations. Your feedback is very valuable to us and will be shared internally as well as with our logistics partner so we can improve both communication and delivery processes.
We always strive to be well prepared and take great pride in delivering not only high-quality products, but also a reliable and attentive level of service. It is clear that we did not meet that standard in your case, and for that we are truly sorry.
We are pleased to hear that you are satisfied with the product itself, and we hope you will enjoy it for many years to come.
We would genuinely appreciate the opportunity to regain your trust in the future.
Best regards,
Christina - Louis Poulsen
Réponses à mes demandes rapides et…
Réponses à mes demandes rapides et juste livraison rapide à la hauteur de cette marque
2026年5月1日
自発的なレビュー
Louis Poulsen からの回答
Hi Pascal,
Thank you very much for your positive review.
We are delighted to hear that you appreciated the quick responses to your requests and the fast delivery service, in line with the standards you expect from our brand.
Best regards,
Christina - Louis Poulsen
Outstanding Customer Support
On top of the quality and prestigious of the brand, customer support is outstanding. Thanks to Laura for her support.
2026年5月4日
自発的なレビュー
Louis Poulsen からの回答
Hi Rodrigo,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that both our brand and customer support met your expectations. Laura will be especially happy to know her support made a positive difference.
We truly appreciate your trust and look forward to helping you again.
Best regards,
Josefine - Louis Poulsen
Extrem lange Lieferzeit
Extrem lange Lieferzeit. Liefertermin wurde auch ohne Begründung mehrfach verschoben.
2026年5月5日
自発的なレビュー
Louis Poulsen からの回答
Hi Manuel,
Thank you for your feedback. We deeply apologize for the delayed delivery and the lack of communication throughout the process. We understand how frustrating this experience must have been.
We are continuously working to improve both our delivery process and communication with our customers, so your feedback is very valuable to us.
If there is anything further, we can do for you, please don’t hesitate to reach out to us directly. Otherwise we hope you will enjoy your lamp for many years to come despite the wait.
Best regards,
Josefine - Louis Poulsen
Jeg fikk hjelp av Miranda Døving mandag…
Jeg fikk hjelp av Miranda Døving mandag og tirsdag denne uken. Hun var profesjonell og hjalp meg med min ordre. Veldig fornøyd med servicen hennes.
Med hilsen Peggy Bore Brunvær
2026年5月5日
自発的なレビュー
Louis Poulsen からの回答
Hej Peggy,
Mange tak for din flotte anmeldelse!
Det glæder os at høre, at du fik god hjælp af Miranda. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi sørger selvfølgelig for at give dine pæne ord videre til hende.
Du ønskes en rigtig god dag!
Venlig hilsen,
Josefine - Louis Poulsen
Absolutely love my new PH5 pendant, BUT
Absolutely love my new PH5 pendant, but I must say that I would have expected a bit more quality of its finishing. The assembly was really gentle and we tried our best to handle the lamp with the highest of care. Yet the lock in mechanism between the two pieces it’s awful. The lamp got scratched with minimum force. I was shocked, for the price point I would have expected better quality :( Otherwise the lamp is stunning! The scratches are permanent, luckily they are on top so not really visible.
2026年5月1日
自発的なレビュー
Louis Poulsen からの回答
Hi Madeline,
Thanks for your kind words about the design of the PH 5 pendant.
We’re really sorry to hear about your experience with the finishing and the locking mechanism.
We would greatly appreciate the opportunity to look into this further and assist you. Please feel free to contact us at reviews@louispoulsen.dk with your order number and a few photo.
Best regards,
Christina - Louis Poulsen
Rask leveranse og hyppige oppdateringer!
2026年4月23日
自発的なレビュー
Louis Poulsen からの回答
Hej Sylvi
Mange tak for den positive anmeldelse.
Det er dejligt at høre, at du har følt dig velinformeret under hele processen og at lampen kom hurtigt.
Vi håber, at du får stor glæde af lampen mange år frem.
De bedste hilsner
Christina - Louis Poulsen
The lamp is exquisite
2026年1月13日
自発的なレビュー
Louis Poulsen からの回答
Hi Jennifer,
Thank you for the wonderful review.
We truly appreciate your kind words and hope you enjoy the lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Bordlampen ble levert til avtalt tid
Bordlampen ble levert til avtalt tid og på døren.
Lampen er kvalitetsmessig som forventet og avtalt.
2026年4月27日
自発的なレビュー
Louis Poulsen からの回答
Hej Jan-Ole
Tak for din positive anmeldelse. Vi er glade for at høre, at leveringen gik som aftalt, og at du er tilfreds med lampens kvalitet – det går vi meget op i.
Vi håber, at du får stor glæde af lampen i mange år frem.
De bedste hilsner
Christina - Louis Poulsen
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