Louis Poulsen レビュー 

Louis Poulsen からの回答

2025年12月9日

Hi Karl,

Thank you so much for your kind words. We’re thrilled to hear that our communication, packaging, and of course the lamp itself met your expectations. It’s wonderful to know you’re so happy with your new lamp.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月9日

Hi Laura,

Thank you so much for your wonderful review. We're delighted to hear that your lamp arrived quickly, was well packaged, and looks even more beautiful than expected.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月9日

Hi Carmen,
Thank you very much for your wonderful review.
We are delighted to hear that you were satisfied with the presentation of our online shop, the smooth ordering process, and the transparency throughout shipping. It’s great to know that the secure packaging and the high quality of our products met your expectations.

We truly appreciate your kind words and are very happy that you are pleased with your lamp.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月9日

Hi dc,

Thank you so much for your wonderful review.

We’re glad to hear that you love your new lamp and that it arrived safely thanks to the packaging. Your satisfaction means a lot to us.

We appreciate your patience with the delivery time and will continue working to improve this aspect of the experience.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月8日

Dear Carolina,

Thank you very much for taking the time to share your feedback, and we are truly sorry to hear about the issue with your Panthella 160 lamp. This is certainly not the experience we want for our customers.


Could you kindly reach out to us at reviews@louispoulsen.dk, including your order number?
Please rest assured that we want to help you resolve this as quickly as possible.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月8日

Hej Tina

Tusind tak for den flotte anmeldelse. Den er vi meget glade for.

De bedste hilsner
Christina

Louis Poulsen からの回答

2025年12月3日

Hi Roland,

Thank you for your review. We’re glad to hear that you found the process quick and easy. We always strive to make things even better for our customers.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年12月2日

Hi Empunkt,

We’re so glad everything went smoothly. We hope you enjoy your beautiful lamp and the warm light it brings for many years to come.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月28日

Hi Charo,

Thank you so much for your positive review. That is much appreciated.

Hope you will enjoy your lamp for many years to come.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月26日

Dear Michael,

We are truly sorry that it wasn’t clear that an adapter is not included with your beautiful new lamp.

Our decision not to include an adapter is based on our focus on the environment and a more sustainable future. Many of our customers already have a compatible adapter, and by reducing the production of adapters and packaging, we help lower CO₂ emissions.

We recommend using a universal USB power adapter that can supply a minimum of 1.5A.

If you have any questions when turning on your lamp for the first time or taking it out of “transport mode,” please don’t hesitate to contact us.
A user guide is included, and you can also find a step-by-step video on our website.

We are always here to help - you can call or write to us, and we will do our very best to give you a five-star experience.

We hope this information is helpful and that you will enjoy your lamp for many years to come.

Best regards.
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月24日

Hi Linda,

Thank you so much for the wonderful review. We're delighted to hear you’re enjoying the design and quality of our lamps.

Best regards.
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月21日

Hi Anders,

We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide.

We would like to investigate this urgently. Could you please contact us at reviews@louispoulsen.dk
with your order number so we can locate your parcel and provide a quick solution?

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月19日

Hej Christoffer

Vi er kede af at høre, at du endnu ikke har modtaget dine skruer, og at der har været problemer med fakturaer og information.

Vil du være venlig at sende os dit ordrenummer og eventuelle oplysninger på reviews@louispoulsen.dk, så sørger vi for at få styr på det med det samme?
Vi sætter stor pris på din tålmodighed og vil gøre vores bedste for, at du bliver fuldt tilfreds.

De bedste hilsner
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月19日

Hej MN,

Mange tak for din anmeldelse. Vi er glade for, at vi kunne hjælpe dig, og at du er tilfreds med din nye lampe. Vi sætter stor pris på din feedback og håber, at du får glæde af din lampe.

De bedste hilsner
Christina - Louis Pouslen

Louis Poulsen からの回答

2025年11月19日

Hi Nadine,

Thank you for your great words! We’re thrilled you were happy with our service, advice, and fast delivery. We really appreciate your recommendation.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月19日

Hi Paolamarten,

Thank you very much for your review. We’re sorry to hear that you experienced difficulties when trying to pay with PayPal, and we appreciate your patience while resolving the issue. We’re glad that everything worked out the next day and that you are happy with the lamp.

Thank you for your feedback, and we hope you enjoy your new lighting.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月19日

Hi b.

Thank you very much for your review. We're glad to hear that the delivery was quick and that you are happy with the lamp. We appreciate your feedback and hope you enjoy your new lighting.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月19日

Dear Lea,

Thank you very much for your review. We are sorry to hear that your lampshade arrived damaged and that you have not yet received a response from our customer service team. We sincerely apologize for this inconvenience.

We would like to assist you as quickly as possible. Could you please send us your order number and, if available, a photo of the damage at reviews@louispoulsen.dk? We will make sure to resolve the issue right away.

Thank you for your patience we look forward to hearing from you and resolving this for you.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月12日

Hi I B,

Thank you so much for your kind review. We’re really happy to hear that everything went smoothly and that you like the lamp.

Best regards,
Christina - Louis Poulsen

Louis Poulsen からの回答

2025年11月13日 に更新

Dear Marianna,

Thank you very much for reaching out. We hope you are satisfied with the solution and that we can regain your trust in the future.

Wishing you a great day.

Best regards,
Christina - Louis Poulsen

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Dear Marianna,

We’re very sorry to hear about your experience with your Panthella 160 Portable lamp and the disappointment you’ve had with our customer service. This is certainly not the level of quality or support we strive to deliver.

We would like to take a closer look into your case. Could you please contact us directly at reviews@louispoulsen.dk with your order details and any photos of the issue? Our team will review the situation promptly.

Thank you for taking the time to share your experience, and we hope to restore your confidence in Louis Poulsen.

Best regards,
Christina - Louis Poulsen