Lucidchart レビュー 106

WARNING! Lucidcharts is a SCAM! As a student I decided to use their "Fee 7 day trial" for a project. Checking my e-mail a couple of days later there is one titled "your plan as changed", and they had decided to put me on an >AU$500 plan due in only a few days!! I NEVER signed up for that! If I had not checked my e-mail my bank account would have nearly been wiped out.
I immediately cancelled this "plan" and "fee trial" (my ass!) and sent an e-mail demanding them to desist. Hopefully I will escape them stealing from me as has clearly happened to others here, but I'm sickened to think such a bunch of crooks now have my bank details.
Should have googled it all before :(
Stay safe out there guys, there are scammers like this everywhere.

Lucidchart Pricing plans are misleading and represent false advertising. I tried to cancel my enterprise plan for two team members, but there is no cancellation button. I played around with any possibility of cancellation, but instead, I accidentally chose to make the number of team members automatically. My card was charged immediately AUD 320(for a maximum of 12 team members). I contacted support two minutes after this happened and am still awaiting a reply. They must be ashamed of using this technique and simply desperate since they started having lots of competition. Please use their free option only.

Lucid chart is a Big Scam!!! Please avoid them. 1 year payment ($121) was taken from my bank account even before the end of the free trial period. Not even a notice or monthly payment But a whole year deduction. This is so sad! I tried to cancel several time but the cancel trial button was never there. This is so disappointing. I think the company should be closed down ----- all they do is to scam people of their hard earned money.

Well the website works well but it seems ridiculous to me that you have to pay to use more objects in an online flow chart. Money hungry website. Do not recommend. Many other free alternatives out there, don't waste your time or money with this website

Like everyone else said. Charged me for 5 months. Disgusting company to deal with.

Customer support sent auto responses each time.

Said there was no complaints escalation.

Absolute rogues.

Avoid at all costs.

This company almost universally operates off of bad faith. They over billed us for 2 years, and always said nothing could be done. We were stuck using them due to a lot of material we had, but finally, this year took the effort to move everything out (which they make very hard), and cancelled 45 days before our renewal. (They offer no way to cancel online , which is actually illegal in many states now - you have to talk to them). So we wrote them about our cancellation, and got back a snarky response a week later from our 'sales rep', but he did confirm we cancelled. A week before the renewal all our employees started getting spammed by then about our 'renewal'. I wrote the sales person spamming us to make it very clear we cancelled - and they confirmed this again. Fast forward a week they renew our subscription for $9950 and bill an old credit card. (Yeah - they keep old cards, again, another at best immoral activity, but actually illegal in many states) Trying to contact them is now impossible. I wrote a letter to both sales agents, as well as their support. Nothing in a week to resolve the issue. I tried calling their billing number and it goes to a voicemail box that no one responds to. Given I have all the emails as proof of cancellation I'm starting a chargeback contesting the charge with VISA as fraudulent, filing a complaint with the FTC, and issuing a complaint with consumer affairs in both Utah (where they are based), and in Illinois where the transaction occurred.

If they fight the chargeback we have already passed on all our documentation to our law firm. We have all intentions of filing suit for relief pending the chargeback.

Please do not involve yourself with this company. They are disingenuous at best, and realistically seem to be running a billing scam. If you really need a crappy charting program (and honestly, Lucid is really a poor excuse for software), go to MIRO or Visio from Microsoft. Hell, draw.io has almost all the same features and its entirely free.

NEVER give these people any credit card number. Its a kin to just writing bank account number on the side of your car.

This company is a scam. They charged customer without consent and notification for annual plans.

I was unaware of my account being billed for their team plan ($540), and I contacted billing support for a refund.
They got back to me & sent my refund within 8 hrs.
Thanks trustpilot 🫡

Googled “Lucid chart Scam billing” after seeing 29 monthly charges of $10.6. Lucid customer service saying only one month will be refunded. Never used and now see similar victims of their predatory billing on legitimate credit cards here. Will also be pursuing any legal action!

This company is an absolute scam. I realised today after reviewing debit charges on my bank account that I had been receiving charged for two years. I genuinely have no idea what this company is and do not recall signing up. Through PayPal, I received the contact information to challenge the payment.

Despite customer service knowing I was unable to access my account (had no idea how I had even created an account with them), or knowing what email was affiliated with my account - they have refused to offer any refund. Both charges were done in August 2021 and 2022. Extremely poor form and an absolute scam.

I recently used the free trail and accidentally cancelled a day late. I contacted Lucidchart to hopefully get a refund, and they replied within the same day and processed my refund fully.

Scam!!! Beware!!

I would give this company negative 100 stars if I could.

Very ANNOYING. Continuously asking questions who I am, who are my friends, where do I work, etc, etc, REALLY REALLY ANNOYING. I GAVE UP.

I use Lucidchart more than my car, it's a life saver

I spend 80% of my time in Lucidchart fighting against their awful twitchy UI. It's a slog... I hate every second of it.

It insists on drawing arrows when I want to move objects. When I want to draw arrows, it moves something instead.

I'm convinced this product is designed by misanthropes intent on making their users suffer. It's like Atlassian's crap tools... the actual users don't choose or pay for this stuff, so who cares if they're slowly dying inside?

Worst piece of software I have ever tried. It's almost unusable.

Enjoyed using Lucidchart thus far. We switched from Visio and prefer Lucidchart's simplicity.

I wanted to try Lucidchart during the proposed 7 day trial period (starts from 26 April 2022). The modalities of use and access after the activation of the trial period are very unclear and even deceptive since 109.1€ was already deducted from my VISA on 26/4.
So I have not even been able to 'enjoy' my trial period. The billing starts from 26/4/2022 to 26/4/2023. THEY ARE MAKING ME PAY FOR A FREE TRIAL.

I was hoping to try Lucid thoroughly during these 7 days and request a subscription through my employer. This would also allow me to promote the use of LUCID within my company. Because the first acquaintance with the programm was actually positive.

Because of this automatic charge for a year's subscription during the trial period, I have cancelled my subscription and demand a refund of €109.1 to my visa account.

They have not responded to my letter and have not refunded. It is a fraud, theft and deception.
Shameful.

I am trying to upgrade my account so the entire team can collaborate - errors out and nobody is replying to my inquiries.

Sitting here handing them the cash and they won't fix the problem with their billing system!