Lucidchart レビュー 106

Have taken £100 from my account. My bank text to flag this fraudulent activity so I could block the payment but my card is now blocked until the payment is cancelled. Before anyone questions if I have forgotten to cancel... no I haven't. All the evidence to show that I am on the free plan and no receipt for this supposed transaction.

Muy mala experiencia.
Para el departamento de Soporte Técnico creo que la calificación de 1 estrella le queda grande.
Resumen de la Experiencia:
Contacté con ellos simplemente por un problema de almacenamiento, el servicio mostraba el uso completo del almacenamiento, lo cual me imposibilitaba realizar mas tareas (añadir, borrar, etc).
Hice lo que exactamente sugiere la documentación oficial, borrar un trabajo y esperar 7 días para que desaparezca de la papelera, y poder nuevamente a tener almacenamiento libre. Pasaron los 7 días y perdí el documento y perdí el tiempo, y lo seguiré perdiendo si continuo utilizando esta herramienta.

Not bad for a quick and dirty PNG. Does not play well with other products.

I needed this for Azure schematics, and they have not upgraded their shapes to the current Microsoft svg collection yet. I really cannot wait.

Interface takes a little bit of getting used to, I have to google just about every function. It is very good at all the PowerPoint things such as spacing and snapping, it is not good at snapping traces and lines.

Exporting to Visio and re-importing strips all my labels.

Ability to import svg's is good. And it is reasonably good at smart lines, not autorouting though.

Electronic Engineers, this may not be your product. Ditto for UML, DBA's and other Uber users.

So really for the business user that just needs it once, because it is hard to back up offsite, and hard to share, hard to reuse. Which means anything you do, somebody else has to re-do in the future. Mind how you go.

So much work just to downgrade my suscription i deleted my account right after that

Bad experience. They charged 400 EUR without my authorization and without notice. The chargeback dispute is in progress.

Really helpful and good service. I accidently signed up for 1 year premium and got charged 750 DKK. I wrote to them and said it was as a mistake and i had my money back 2 days later

Offered $25 amazon voucher to leave five star review so leaving 1 star review. App's good but that sort of behaviour must be punished. Will certainly think twice before renewing now.

The subscription model of this site is almost a scam. It's almost impossible to find the cancel subscription button, and when you accidentally click "One Click Subscription" you will be immediately charged the full yearly amount of a subscription. No confirmation, no question whether you want a yearly or monthly subscription, nothing.

On top of that, there's no obvious way to ask for a refund. Just sent a ticket to the billing department, if that won't work then I'll escalate this to PayPal

What a joke...

AVOID AVOID AVOID.

2 years ago I applied for a free account which offers free everything within limitations, but you had to add a payment method. I thought this is fine because I only wanted to test it. I added my wifes paypal account and tested it and realised I didn't like it/need it. The account was in my name, but the paypal was in her name.

During the next few months they sent an email to my wife saying they are upgrading my account to a professional account and would be taking a subscription even though my account still falls into the criteria of the free account. Unfortunately my wife ignored/missed this because she thought it was some form of spam.

They then started taking annual subscriptions and are now avoiding communicating with us as they have charged us for a second year and don't seem to want to pay it back.

When I logged in to see what was happening, I still have a basic account and my wife does not have an account, but they are still happily taking the money.

We will try to sort through Paypal, but I am not holding my breath

AVOID

Be aware that if you sign up for the free trial, they will charge you for a full year, even if you try to cancel. If you look at the reviews below, many appear to have had the same negative experience. I wish I had checked here before trying this out. Lesson learned!

Charged me for a subscription using an expired card, and doubled the price while they were at it without any notification of a price increase.

Edit: After contacting their customer support they did refund me the money, but this still shouldn't have happened in the first place.

promising benefits in a form of Amazon gift cards for positive reviews however not holding on to their promises and keep on asking for modifications of reviews to meet their "customer expectations", so bad ((

The tool is quite basic, there are other players that have better tools available. Customer service is horrendous and if you do the same mistake that I did by taking the year plan you will get empty-handed when trying to get a refund. Worst SaaS platform and service I worked with. Stay away.

The product itself is great however, be careful that you don't pay for the full version (I don't know how it happened to me, but when I asked for a refund they granted it promptly) and make sure you remember to cancel it if you buy for 1 month or else they will keep charging you.

Stay away if you respect your privacy! It's a nice product but when setting up a team LucidChart employees start direct contacting your team members based on their registered information. Even they start contacting the team members using LinkedIn. Such a same!

NOT HAPPY THAT I HAVE TO JUMP SO MANY HURDLES TO DOWNGRADE AND THEY REALLY PRESSURE YOU TO UPGRADE ONCE THEY HAVE ALL THE DATA SWITCHING TO VISIO.

I stopped using my account back in early 2020, I just recently saw a charge of $95.40 on my card. They said that they can't do anything about it. From what I'm learning, they automatically renew your account without your permission. I'm looking more into a class action lawsuit against Lucid Chart. There's a community of customers who were wrong just like me. DON"T USE THIS COMPANY!!!!!!!!!!

I didn't like that they are using dark patterns. I tried to register, register my Paypal account. They used dark patterns twice in the first minute of usage. Smells like scams...

Signed up for Lucidspark & Lucidchart trial. Changed details to carry on with Lucidspark with a monthly payment & stopped trial for Lucidchart. I noticed an unexplained charge on my account (quite a few weeks after I started being charged). Looks like Lucid have reactivated the Lucidchart trial & moved straight to a full annual payment in addition to monthly Lucidspark fee?!? This was not requested or authorised - so I recommend you check bank statements.

I logged a ticket with Lucid & even though I received an email, support within my account shows: 'You currently have no open tickets. To open a new ticket, visit support'. So, no idea if they have a support ticket raised or not - request bank chargeback.

Update: they have additionally added a monthly charge for Lucidchart - billing systems are a mess & now double charging for same service.

Lucidchart promise 1GByte storage for the entry plan, but if you have been a paying customer for many years, with entry plan, they limit you to 100MByte. W-T-F! Inside the portal they nag you about selling a really expensive plan, and every time you try to save it is no longer usable. It is completely confusing to find or control what takes up storage, they just throw in random numbers and Megabytes here and there. The items you have on your files take up space multiple times, even if the objects are the same and link to images on Lucid charts storage server already. If you delete stuff, you will have to wait 7 days for the bin to empty! Pathetic, who has seen anything like that? Not allowing you to empty the storage bin? Lucidchart used to be very good, but now it is so slow and useless. Storage consumption bar is at 50%, still they say storage is used up every time I try to save anything. It is a scandal to be a user here. All work here may be wasted in the end. It is a total scam, stay away! Use draw.io or any other honest service instead, you are hereby warned. I am completely honest and want to warn all of you about this, I pay alot for the service, still it is useless.. very disappointed.. thank you.