Markethairextension レビュー 

411
TrustScore 5段階評価の3

3.2

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I placed my order on June 17, and it still hasn’t shipped. After contacting customer service, I was assured it would ship the following day, but that never happened. At this point, I’m requesting a... もっと見る

5つ星のうち5の評価

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... もっと見る

5つ星のうち5の評価

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... もっと見る

5つ星のうち1の評価

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

企業情報

  1. ヘア エクステ技術者
  2. 美容院

当該企業による記述

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


連絡先

3.2

まあまあ

TrustScore 5段階評価の3

411件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 36%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.2

すべてのレビュー

(411)

過去12か月のレビュー数: 27

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Misleading listings (nano and nano flex…

Misleading listings (nano and nano flex I had no idea there was anything but nano) the colour is not true to colour. They are very thin at the ends.

The return policy is a joke they nail you with so many fees then tell you to just keep the hair. Unopened packages and they are going to try and nickel and dime me out of returning them

This was their response. So they want me to pay shipping twice plus other fees
This isn’t even the colour I ordered and I don’t want to colour cheap extensions!!! Plus I shouldn’t need to spend more money on colour

Dear Maela,
We have metal tip nano ring. But after checking your order, I noticed that the hair extensions you bought are our flex tip hair extensions. You can check this picture.
Our return and refund is guaranteed, but according to our policy, you may need to bear the return shipping fee. When we receive your returned parcel, we will check if the hair extensions are used and then we will refund you after deducting the shipping fee, handling fee and restocking fee. During the return, there may be a customs fee caused. To be honest, it is not cost-effective for you.
Are you willing to consider that you keep the hair extensions? Our hair extensions are 100% human hair, you can dye them to a darker color.

They say they have a return policy and guarantee but it is not true so far they just try to tell you to keep the hair and offer 5% off. How is that helpful when I cannot use this hair???? It is not the same method!! It is the wrong colour! It is too short. I have expressed all of this and they keep pushing me to keep it and saying they will charge me outrageous amounts to return it. I am going to have to go through PayPal or my credit card for a refund. Total hassle

Still fighting with this company. They want me to pay to return with a tracking number, lie about the value of the product and I will be charged restocking fees, taxes, etc. by the time you send the hair back you’ll be out half the amount of the hair

Canada hair does free returns and they pay the shipping no hidden costs. Use them.

2025年1月7日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Customer,
We are very sorry for any inconvenience we caused to you. The nano flex hair is plastic tip, and the nano ring hair is the metal tip. We have checked your order and it reflects that the hair extensions you ordered are nano flex hair. Our return & refund is guaranteed, please don't worry, our team will email you.
Thank you

5つ星のうち1の評価

If I could give zero I would

If I could give zero I would. I got sent the wrong shade of blonde extensions, their site says you can exchange or return your extensions. When I went to ask for an exchange they told me I should just fix it myself. And then after awhile of arguing with them they said they will contact me with return info and never did, and then blocked me from the chat on their site when I tried to contact them again. Will not be purchasing from this site ever again. And I do not recommend it. It’s expensive and there is no customer service and no guarantees.

2024年11月15日
Markethairextension ロゴ

Markethairextension からの回答

Dear Aaliyah
Merry chirstmas, I am very sorry for the problems you encountered.
Our return & refund is guaranteed. If you have any other questions, please contact us, we are happy to help you. customerservice@markethairextension.com
Thank you

5つ星のうち1の評価

don’t buy these

don’t buy these. they are shit quality frizzy fall out of the bead knit up real easy withen half hour of having them in when wet they are stretchy and overall the worst i’ve ever brought. won’t get a refund cause i’ve worn them what a load of shit this company need to be closed down

2024年11月25日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Kroin
I am very sorry for the problems you encountered. Usually human hair extensions may become dry and frizzy because they do not receive any sebum (oil) from your scalp, We suggest you use some conditioner or essential oil. And we suggest you use the hair extension comb to brush it every morning. This can effectively prevent the hair from knotting.
Our return & refund is guaranteed. If you have any other questions, please contact us, we are happy to help you. customerservice@markethairextension.com
Thank you

5つ星のうち1の評価

I am extremely disappointed with my…

I am extremely disappointed with my experience. I ordered a 20-inch product, but they sent me a 17-inch one instead. When I contacted them about the mistake, they expected *me* to pay for the return shipping. This is completely unacceptable, and I will not be shopping here again. I will be reporting to ACCC and going through PayPal to get a refund

2024年11月25日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Genevieve
We are very sorry for any inconvenience we caused to you. The length we marked is when the hair extensions are straight. So it may look shorter than the 20'' you want. Our return & refund is guaranteed and we are happy to solve your problems, our CSR team will email you. Please check your email later.
Thank you

5つ星のうち2の評価

I am not happy with my product

I am not happy with my product. 150 grams of hair and its thin and red hair when I ordered dark brown. Also its not long enough 18". Now I honestly think I need 24".
Beside that it took about a month to arrive - from China to Canada. I would like a refund. Please have someone contact me.

2024年11月15日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Dana:
Sorry for any inconvenience we caused to you. We have replied to you through email after you chatted with our worker on the website. Maybe you can check your spam, sometimes it will be classified in it.
If you are not satisfied with our product, our return and exchange is guaranteed. Please check your email again or please contact us via email. customerservice@markethairextension.com
Thank you

5つ星のうち5の評価

Simply the best

Choose hair,make purchases and simply wait for delivery, usually a couple of days. Excellent company fantastic delivery service. Customer service top knoch and sort any queries super fast. 100% rating in my opinion.

2024年10月8日
自発的なレビュー
5つ星のうち5の評価

I've Been Purchasing From them For Years...Happy Customer

I've been purchasing my hair extensions from Market Hair Extensions for some years now and I'm very happy with the quality and variety of their extensions, as well as their excellent customer service and timely shipping. I highly recommend their products. The hair extensions are beautiful looking and great quality, they are also very professional, nice and attentive with their customers. It's been a very positive experience purchasing from them.

2024年9月23日
5つ星のうち4の評価

Amazing product

Bought these extensions for a friend first Time installing clip ins and they are hassle free. Hair is exrta soft and silky. It's thicker than I expected. Length is 22 inch. Hair comes with well packaged. Love the colour of the hair especially the streaks of brown and blonde mixed. Doesn't tangle

2024年9月6日
自発的なレビュー
5つ星のうち4の評価

I am happy to order these

I wish I would have get these hair extensions years ago. I think I will install them without any hesitation. This will give me SO much more confidence. Having thin hair truly sucks. I feel much more complete. I am so pleased with this. I am pretty great with color matching and I’m so happy I got it right on the first try.

2024年9月5日
自発的なレビュー
5つ星のうち3の評価

I wanted to give these extensions 5…

I wanted to give these extensions 5 stars because the hair is very good quality the reason. Why i only gave them 3 stars is because I ordered 4 packs of hair and the hair length was un even. Some of the packs hair were longer than others even though they all said 20” on the packaging. There was about a 2” difference in length on two of the packs. I noticed when I opened the packs and placed the hair side by side.

2024年6月20日
5つ星のうち1の評価

I received the wrong item and no response from the company. I tried to call the

I received the wrong item. I emailed and chatted from their website and I did not receive an answer to resolve the issue. I did call the phone number that they provide and it always go to voicemail. I did leave several voicemessages and they never called me back.

2024年6月14日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Pam:
Sorry for any inconvenience we caused to you. We have replied to you through email after you chatted with our worker on the website. Maybe you can check your spam, sometimes it will be classified in it.
I noticed that the hair extensions you bought is Twist Body, and the length we marked on our website is when the hair is straight. So you may think it is shorter than you expected.
If you are not satisfied with our product, our return and exchange is guaranteed. Please check your email again or please contact us via email. customerservice@markethairextension.com
Thank you

5つ星のうち1の評価

Scammers

Photo of hair was an inaccurate representation of what i recieved. Sent emails with photos of expectation vs reality. I was required to pay $65 shipping to return these and did not recieve a full refund. I spent around $250 + 65 and recieved about $180 refund even though this was due to your error not having accurate images of your products. Shocking communication on your behalf and disappointed with your customer service. I should not have been left $120 short due to your lack of accuracy.

2024年5月19日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Shannon Seaver:
We are very sorry for any inconvenience we caused to you. Our return and refund is guaranteed, and we have already returned once several days ago. If you need to return again, please contact us. Our CSR team has emailed you, but didn't get the reply. We will try our best to solve your problems. If you have any other questions, please feel free to tell us as well.
Thank you

5つ星のうち5の評価

Very good service and product

Good website, excellent product, I ordered more within hours of my first delivery. Customer services were proactive and efficient when picking up on a delivery requirement that may have delayed my order. Thank you. The goods were delivered in very good time considering the long journey.

2024年5月26日
自発的なレビュー
5つ星のうち5の評価

I have tried all types of exstentions…

I have tried all types of exstentions and bought hair from many sites. They key is to buy double weft. At market exstention the hair is good quality and double weft. It arrives fast and their prices can’t be beat. I don’t know why you would buy any where else!

2024年5月31日
自発的なレビュー
5つ星のうち1の評価

Wrong order and would not replace

Wrong order.

I was sent the wrong order, 16 inches instead of 18 inches. I sent multiple photos copies of my order.

They asked that I return the wrong order, and that I pay for shipping etc as I had already throw out the original packaging presuming the correct order had been sent.

No refund. No trying to correct their order and sending me the correct order I had paid for not even a discounted price on my next order.

Would not recommend due to their inability to 1/ send the correct order or 2/ correct their mistake and send me what I ordered.

2024年5月6日
自発的なレビュー
Markethairextension ロゴ

Markethairextension からの回答

Dear Customer:
Very sorry for any inconvenience we caused to you. we shipped the 18'' to you. The hair extensions you bought is curly hair extensions, and the length we marked on our website is when the hair is straight. If you are not satisfied with this, our return and refund is guaranteed. The shipping address has been sent to you via email ,once we receive your return parcel, we will refund you.
Thank you

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