I placed my order on June 17, and it still hasn’t shipped. After contacting customer service, I was assured it would ship the following day, but that never happened. At this point, I’m requesting a... もっと見る
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I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... もっと見る
Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... もっと見る
Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.
企業情報
当該企業による記述
Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 36%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Misleading listings (nano and nano flex…
Misleading listings (nano and nano flex I had no idea there was anything but nano) the colour is not true to colour. They are very thin at the ends.
The return policy is a joke they nail you with so many fees then tell you to just keep the hair. Unopened packages and they are going to try and nickel and dime me out of returning them
This was their response. So they want me to pay shipping twice plus other fees
This isn’t even the colour I ordered and I don’t want to colour cheap extensions!!! Plus I shouldn’t need to spend more money on colour
Dear Maela,
We have metal tip nano ring. But after checking your order, I noticed that the hair extensions you bought are our flex tip hair extensions. You can check this picture.
Our return and refund is guaranteed, but according to our policy, you may need to bear the return shipping fee. When we receive your returned parcel, we will check if the hair extensions are used and then we will refund you after deducting the shipping fee, handling fee and restocking fee. During the return, there may be a customs fee caused. To be honest, it is not cost-effective for you.
Are you willing to consider that you keep the hair extensions? Our hair extensions are 100% human hair, you can dye them to a darker color.
They say they have a return policy and guarantee but it is not true so far they just try to tell you to keep the hair and offer 5% off. How is that helpful when I cannot use this hair???? It is not the same method!! It is the wrong colour! It is too short. I have expressed all of this and they keep pushing me to keep it and saying they will charge me outrageous amounts to return it. I am going to have to go through PayPal or my credit card for a refund. Total hassle
Still fighting with this company. They want me to pay to return with a tracking number, lie about the value of the product and I will be charged restocking fees, taxes, etc. by the time you send the hair back you’ll be out half the amount of the hair
Canada hair does free returns and they pay the shipping no hidden costs. Use them.

Markethairextension からの回答
Fast shipping. Great quality
Fast shipping. Affordable and lasts for months. Great quality.
If I could give zero I would
If I could give zero I would. I got sent the wrong shade of blonde extensions, their site says you can exchange or return your extensions. When I went to ask for an exchange they told me I should just fix it myself. And then after awhile of arguing with them they said they will contact me with return info and never did, and then blocked me from the chat on their site when I tried to contact them again. Will not be purchasing from this site ever again. And I do not recommend it. It’s expensive and there is no customer service and no guarantees.

Markethairextension からの回答
I've been ordering from…
I've been ordering from Markethairextension for over 20years now and have always enjoyed my hair i ordered. It matches with my curly hair very well no one knows the difference.
don’t buy these
don’t buy these. they are shit quality frizzy fall out of the bead knit up real easy withen half hour of having them in when wet they are stretchy and overall the worst i’ve ever brought. won’t get a refund cause i’ve worn them what a load of shit this company need to be closed down

Markethairextension からの回答
I am extremely disappointed with my…
I am extremely disappointed with my experience. I ordered a 20-inch product, but they sent me a 17-inch one instead. When I contacted them about the mistake, they expected *me* to pay for the return shipping. This is completely unacceptable, and I will not be shopping here again. I will be reporting to ACCC and going through PayPal to get a refund

Markethairextension からの回答
I am not happy with my product
I am not happy with my product. 150 grams of hair and its thin and red hair when I ordered dark brown. Also its not long enough 18". Now I honestly think I need 24".
Beside that it took about a month to arrive - from China to Canada. I would like a refund. Please have someone contact me.

Markethairextension からの回答
Simply the best
Choose hair,make purchases and simply wait for delivery, usually a couple of days. Excellent company fantastic delivery service. Customer service top knoch and sort any queries super fast. 100% rating in my opinion.
I've Been Purchasing From them For Years...Happy Customer
I've been purchasing my hair extensions from Market Hair Extensions for some years now and I'm very happy with the quality and variety of their extensions, as well as their excellent customer service and timely shipping. I highly recommend their products. The hair extensions are beautiful looking and great quality, they are also very professional, nice and attentive with their customers. It's been a very positive experience purchasing from them.
Amazing product
Bought these extensions for a friend first Time installing clip ins and they are hassle free. Hair is exrta soft and silky. It's thicker than I expected. Length is 22 inch. Hair comes with well packaged. Love the colour of the hair especially the streaks of brown and blonde mixed. Doesn't tangle
I am happy to order these
I wish I would have get these hair extensions years ago. I think I will install them without any hesitation. This will give me SO much more confidence. Having thin hair truly sucks. I feel much more complete. I am so pleased with this. I am pretty great with color matching and I’m so happy I got it right on the first try.
I wanted to give these extensions 5…
I wanted to give these extensions 5 stars because the hair is very good quality the reason. Why i only gave them 3 stars is because I ordered 4 packs of hair and the hair length was un even. Some of the packs hair were longer than others even though they all said 20” on the packaging. There was about a 2” difference in length on two of the packs. I noticed when I opened the packs and placed the hair side by side.
I received the wrong item and no response from the company. I tried to call the
I received the wrong item. I emailed and chatted from their website and I did not receive an answer to resolve the issue. I did call the phone number that they provide and it always go to voicemail. I did leave several voicemessages and they never called me back.

Markethairextension からの回答
I have not received the hair
Scammers
Photo of hair was an inaccurate representation of what i recieved. Sent emails with photos of expectation vs reality. I was required to pay $65 shipping to return these and did not recieve a full refund. I spent around $250 + 65 and recieved about $180 refund even though this was due to your error not having accurate images of your products. Shocking communication on your behalf and disappointed with your customer service. I should not have been left $120 short due to your lack of accuracy.

Markethairextension からの回答
Soft and silky hair
Easy to use website, great display of options. Fast delivery. Product is superior to other extensions purchased before
Very good service and product
Good website, excellent product, I ordered more within hours of my first delivery. Customer services were proactive and efficient when picking up on a delivery requirement that may have delayed my order. Thank you. The goods were delivered in very good time considering the long journey.
I have tried all types of exstentions…
I have tried all types of exstentions and bought hair from many sites. They key is to buy double weft. At market exstention the hair is good quality and double weft. It arrives fast and their prices can’t be beat. I don’t know why you would buy any where else!
Wrong order and would not replace
Wrong order.
I was sent the wrong order, 16 inches instead of 18 inches. I sent multiple photos copies of my order.
They asked that I return the wrong order, and that I pay for shipping etc as I had already throw out the original packaging presuming the correct order had been sent.
No refund. No trying to correct their order and sending me the correct order I had paid for not even a discounted price on my next order.
Would not recommend due to their inability to 1/ send the correct order or 2/ correct their mistake and send me what I ordered.

Markethairextension からの回答
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