This was the third canvas i have purchased from this company which sadly arrived marked, however ,within 1 day ,a new way was sorted and depatched and arrived looking fabulous. Excellent service as al... もっと見る
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Excellent service & brilliantly printed posters. Even A0 sizes are superb..Brought from multiple times, and always very pleased with everything. Highly recommended.
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I was surprised that when the 525 piece puzzle arrived it was in a 5" x 7" box. The puzzle pieces were significantly smaller than a regular jigsaw puzzle. And the quality of the picture was a bit of... もっと見る
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Excellent customer care. Items are very good quality. Turnaround time from placing order to shipping out is very quick. E mail updates are provided throughout the order process. Very helpful with quer... もっと見る
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企業情報
当該企業による記述
Founded in 2002, Media Storehouse is a family run supplier of wall art and prints. Our prints are on high quality archival paper with 100% money back guarantees. We believe great art should be accessible, personal and lasting. That's why we have spent over 20 years curating one of the world's most diverse collections of prints. From iconic moments in sport and history to fine art, wildlife photography and vintage travel posters We partner with leading picture libraries, archives, museums, and photographers to produce premium prints, frames, puzzles and photo gifts from professional labs in the UK, USA, Europe, and Australia. Today we work directly with picture libraries, archives, museums, and photographers around the world to bring curated photography into homes and offices.
連絡先
Unit 501, Wenta Business Centre, Colne Way, Watford, WD24 7ND, London, 英国
- +44 (0) 1923 988877
- sales@mediastorehouse.com
- www.mediastorehouse.com
4.3
優良
297件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 100％に回答しています
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Media Storehouse からの回答
We’re thrilled to hear the puzzle arrived quickly and safely in Switzerland Willem and glad everything was perfect for you. If you ever need more puzzles or have any questions, we’re here for you!
Mediastore have now offered to replace…
Mediastore have now offered to replace the jigsaw I ordered as a good will gesture which is much appreciated. Take care that the image you are ordering is the original and hasn’t been cropped.
2024年12月24日
自発的なレビュー
Media Storehouse からの回答
Thank you for your feedback, we truly appreciate you sharing your experience Janet.
Your advice about checking the layout is invaluable, and we’d like to emphasise the importance to all our customers of reviewing the product description and preview images on our website before completing a purchase.
In this particular case, the image used for the jigsaw puzzle was supplied in a cropped format, as confirmed in the product details and order summary. Since all our products are custom-made, variations in image layout can occur depending on the shape of the image file and the selected product. We always provide an option for customers to adjust the cropping in the order preview on the Shopping Cart screen by using the “Adjust Cropping” link.
Thank you again for highlighting this, and we’re glad we could work toward a resolution for you.
Media Storehouse からの回答
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve experienced.
Puzzles are designed with repeating shapes, where the pieces fit together to form a clear image. However, for puzzles with a large amount of similar colours or patterns, it can sometimes be more challenging to assemble, as certain areas may appear to fit incorrectly. This could give the impression that the puzzle pieces don’t align properly.
That said, we understand your concern and take any potential quality issues very seriously. If you still believe there is a problem with the cutting or overall quality of the puzzles, we kindly ask that you send us photos illustrating the issue. You can email these images, ideally captured with a camera phone, to sales@mediastorehouse.com. Once we receive the photos, we will thoroughly review them and promptly follow up with you directly.
Suspect Storehouse
I received a print as a bday gift. It was first opened a little time after purchase. All the edges had been crushed, from what I would suspect is some very suspect packaging. I relayed said suspicions to the customer service team who kindly told me this could have been done in any manner of ways (maybe it was a clever dog, or a very crafty toddler) who knows. What I do know, is I now have a useless print, a sad mammy (gift buyer) and a long-term distrust in Media Storehouse.
2024年12月5日
自発的なレビュー
Media Storehouse からの回答
As per our published policy, we ask customers to notify us of any problems as soon as possible after delivery (within 15 days of receiving items) so that we can investigate and assist promptly. In this instance, the order was delivered in October, but we weren’t informed of the issue until December. As explained in our direct message, regrettably, due to the time that has passed, we’re unable to provide a replacement on this occasion.
That said, we take your feedback about packaging seriously and will review it with our team to ensure we’re doing everything possible to better protect our products during and after delivery.
We sincerely regret any disappointment caused and appreciate you bringing this to our attention directly, as well as sharing your experience with the community.
Excellent customer service
Excellent customer service. Royal Mail lost my order and I was sent a new one straight away.
Product is great quality.
2024年11月25日
Media Storehouse からの回答
Thank you for your kind feedback Queenie! We’re delighted to hear you were pleased with our customer service. We're sorry for the inconvenience caused by Royal Mail, but we're glad we could resolve it promptly for you. It's great to know you're happy with the quality of our photo print as well. 😊
Media Storehouse からの回答
Thank you for your feedback Derek! We're pleased to hear that you found exactly what you were looking for. Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊
Media Storehouse からの回答
Thank you for your kind review Olivier. We're so glad to hear you were pleased with the quick shipping from the US to Canada, high-quality print, and fair pricing too. We appreciate your support and hope to serve you again soon 😊
Media Storehouse からの回答
Thank you for your lovely review of the Australian-made jigsaw puzzle your puchased Robbie! It's great to hear the quality was excellent and you were pleased delivery too. We look forward to serving you again in the future.
Our items arrived in good condition
Our two items arrived and were in excellent condition- quality was very good
2024年11月25日
Media Storehouse からの回答
Thank you for your feedback! We're thrilled to hear that your photo p rints arrived in excellent condition and met your expectations for quality too. We hope to serve you again soon Terry!
Mike Hailwood card.
Wanted a really specific motorcycling card for a very special birthday.
Pleased at the choice, there were several to choose from and so glad that you came up trumps ! Image is fabulous and great quality.
Quick delivery in sturdy packaging.
Very pleased.
Have purchased before and will again.
My secret supplier !
2024年11月25日
Media Storehouse からの回答
Thank you for your fantastic review Jan! We're so happy we could help you find the perfect greetings card for such a special occasion. It's great to hear you were pleased with the quality, delivery, and packaging. We truly appreciate your continued trust and look forward to being your "secret supplier" again soon!
Excellent service
Excellent service. Excellent products. Very impressed, will definitely use again.
2024年11月25日
Media Storehouse からの回答
Thank you for your wonderful review! We're so glad you were impressed with our service and photo prints. We look forward to your next order with us Peter!
Good price; quick delivery.
2024年11月25日
Media Storehouse からの回答
Thank you for your feedback! We're delighted you appreciated the great prices of our photo prints and fast delivery too. We hope to serve you again soon, Aidan!
It's been great to find all of this
It's been really helpful being able to track down pictures I've known for years and get them in the sizes I wanted. The quality is great,
2024年11月25日
Media Storehouse からの回答
Thank you so much for your kind feedback! We're thrilled to hear that you found the exact print you were looking for in the sizes you needed. We're glad you're happy with the quality, and we look forward to serving you again Russ!
I have still not received my package!
Update: I have received my package today, however it was shoved in the mail box so photo is bent with crease marks on the photo very disappointing that I paid for a product that I can't use now.
2024年11月25日
Media Storehouse からの回答
Thank you for reaching out to us here.
As advised in a direct communication your recent order was shipped via standard mail. This is not a tracked service, however we do also offer express shipping options for faster delivery.
Typically, orders take 2-6 business days to arrive, varying based on the destination. During peak seasons, deliveries might experience slight delays however, providing the ship address is correct, we anticipate your order's arrival soon but please do reach out again directly if it's not received soon.
Media Storehouse からの回答
Thank you for letting us know John —it’s great to hear it arrived safely!
pictures come flat not rolled up in a…
pictures come flat not rolled up in a tube like some companies ,quick service
2024年10月28日
Media Storehouse からの回答
Thank you for your feedback Susan! Shipping prints flat helps ensure they arrive in pristine condition, and we're thrilled that our service was prompt for you.
Media Storehouse からの回答
We're so grateful for your positive review Paul! It’s fantastic to hear that our product quality and quick service left a great impression. Enjoy your puzzle journey!
Media Storehouse からの回答
Thank you so much for your review! We're pleased to hear that you’re happy with the fast delivery, quality, and condition of your poster print. We always strive to provide the best for our customers. Enjoy your new print, and we hope it adds a perfect touch to your space!
Media Storehouse からの回答
Thank you for your support Christine. We truly appreciate your business and look forward to serving you again.
Great product,fast and secure delivery.
2024年10月28日
Media Storehouse からの回答
We’re happy you’re pleased with your photo prints and our service too. Thank you for posting a review Mark.
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