MOO レビュー 18,527

TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I recently ordered cards from MOO and I am blown away by their commitment to excellence. When my first pack arrived slightly off-center, their support representative, Ren, immediately caught the iss... もっと見る

5つ星のうち4の評価

This company's designs are very good quality. I have ordered cards twice previously. My most recent order fell short of expectations. There were some bad cuts with the print at the lowest side of th... もっと見る

5つ星のうち5の評価

There was an issue with my order of 200 business cards. The background on two separate batches of 100 were different in color due to me sending in RGB in lieu of CMYK, plus the logo was not stra... もっと見る

5つ星のうち3の評価

Le service global est bien, néanmoins, j'avais commandé des cartes il y a 3 ans : le papier était très épais, carte arrivées dans une jolie petite boite. J'ai repassé la même commande (reliure de c... もっと見る

企業が回答しました

企業情報

  1. ポスター専門店
  2. 美術用品店
  3. 企業間サービス
  4. カスタムラベル印刷業者

当該企業による記述

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

連絡先

4.5

優良

TrustScore 5段階評価の4.5

2万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

What an amazing experience

What an amazing experience. After our last employee left we were trying to figure out how to get the files we already had uploaded to Moo so that we could use it for new employees for their business cards and I felt like I got the VIP treatment of epic proportions. This made my day & made me think of how there are still excellent people in customer service. My initial frustration turned into a happy place in a millisecond getting on the phone with Ren from Moo. Just amazing!

2026年3月25日
自発的なレビュー
5つ星のうち5の評価

I am officially a MOO customer for LIFE!!!

I am officially a MOO customer for life! 🐮 I’ve been using them for my small business thank-you cards and packing slips for years because the quality is unmatched. Recently, I messed up and ordered the wrong postcard size—totally my mistake. I reached out to see if they could help, and they credited my entire order so I could reorder the right ones! As a small business owner, every penny counts, and this level of kindness blew me away. THANK YOU, MOO!

2026年3月25日
自発的なレビュー
5つ星のうち5の評価

Great quality!

Moo has a great design interface, quick shipping and a very high quality product. The printing is precise and the cardstock is very sturdy.

I especially like that the order can contain multiple designs while still offering a bulk discount. I will be purchasing from this vendor again.

2026年3月8日
自発的なレビュー
5つ星のうち1の評価

My package was lost after waiting for…

My package was lost after waiting for it for over 1.5 months. And to make matters worse, no one had followed up with me. It caused a signifiant loss in business and no rush actions were taking to solve this matter. If you value your time and money — DO NOT use this service. All the promises they said they like to keep are not real.

2026年3月23日
自発的なレビュー
MOO ロゴ

MOO からの回答

Hello,

I am very sorry you had problems with the delivery of your package. You definitely should not have been waiting so long for your order.

If you have not already done so, please reach out via chat/phone/email with your order number:
https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team

We would be glad to look into this with you.

Best regards,

Manon

5つ星のうち5の評価

Great quality and customer service

I've been printing with Moo for years and the quality is always amazing. I had one part of my order come out darker than I expected this time, and the team at Moo has been so diligent about trying to fix it and reprint. I've had one other order come out with a printing defect and they reprinted and resent the order free of charge - the second round was beautiful!

2026年3月16日
自発的なレビュー
5つ星のうち5の評価

Cartes de visites incroyables et SAV formidable

J'ai commandé une première fois des cartes de visites chez eux, et, suite à une erreur de ma part, ils m'ont gentiment proposé de me les refaire avec les bons fichiers gratuitement! Merci énormément à toute l'équipe et en particulier à la personne du SAV qui a été d'une gentillesse incroyable! Un grand merci et je suis ravie de mes cartes de visites qui sont de très grande qualité, avec une livraison rapide 🔥 🫶🏻

2026年3月20日
自発的なレビュー
5つ星のうち1の評価

Bad production

Their 2mm production tolerance makes for poor quality control, save your money and find another printer.

2026年3月19日
自発的なレビュー
MOO ロゴ

MOO からの回答

Hello Vincent,

I am very sorry that our 2mm cutting tolerance has had an impact on your order. We would be more than happy to find a solution for you if you could contact us with your order number.

You are welcome to contact us by email, chat or phone:
https://support.moo.com/hc/articles/204288414-How-to-contact-our-Customer-Service-team

Best regards,

Manon

5つ星のうち5の評価

OUTSTANDING

I had such an outstanding experience with Samantha from MOO that I felt compelled to share it.

I was on a tight timeline with an upcoming trip and needed my business cards completed quickly—but I had made a few mistakes in my order. Samantha stepped in and completely turned things around for me. She patiently walked me through exactly what needed to be corrected, explaining everything in a way that was clear and easy to understand. Honestly, she took what felt overwhelming and made it manageable.

What really stood out was how hands-on she was. I sent her my files, and she personally ensured they were set up correctly for printing—especially the gold foil details, which I was worried about. Knowing she was double-checking everything gave me so much peace of mind.

On top of all that, she made sure my order would arrive on time, which meant a lot given my deadline.

Samantha went above and beyond at every step. Her professionalism, patience, and genuine care made a stressful situation feel effortless. MOO is lucky to have her—I truly hope her leadership recognizes the incredible work she’s doing.

2026年3月19日
自発的なレビュー
5つ星のうち1の評価

Awful

Awful! Ok easy to use website and delivered on time. But as for the cards appalling!! parts of the information is missing so I am unable to use them. Is there no quality check???. So I call the GMT number and which states they are open 9-5 uk on the website only to find I have to wait until 2pm.

2026年3月19日
自発的なレビュー
MOO ロゴ

MOO からの回答

Dear Susan,

Thanks for taking the time to leave a Trustpilot review. I'm terribly sorry to learn of the dissatisfaction with your recent order. We generally pride ourselves on producing high-quality products and never want our customers to feel disappointed.

I have reviewed our database and can see that you've been in contact with our dedicated support team today, who have helped with your artwork and advised on next steps. 

My apologies once again for any inconvenience this experience may have caused. 

Kind regards,

Sheree

MOO

5つ星のうち5の評価

A returing customer, great customer service

I am a regular customer and I am always super satisfied with my orders. I encountered one small hiccup only so far due to my own mistake and the customer service is also very quick and happy to help, I had a great experience with
Nuraan and this exchange only solidified my loyalty to your webpage and brand. Thank you!

2026年3月19日
自発的なレビュー

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