National General Insurance レビュー 

I f I had an option for zero stars i would. Got in a car accident. Took the adjuster a MONTH to contact me and deal with my claim. Worst experience I ever had.

I would give them a zero star if it was an option. I have never heard of an insurance company that charged a $50 cancel fee when you sell your vehicle. The customer service representative was extremely rude and unprofessional. Sad way to run a business that is owned by Allstate.

If I could give zero starts I absolutely would!!! I pay almost $500 a month just to not have rental car coverage they do not communicate and the adjuster Susan B was absolutely ZERO help she never returns phone calls she will only text and sometimes take her more than 24hrs to respond I will be looking for another insurance company!!!

My girlfriend got a new car and on the 2nd month the insurance went from $300 to almost $500, we call the insurance company a third party and she straight up said “if you don’t like the price change insurance “ she’s been with this company more than 5 years, we called to ask why the price change and they had no idea why ? We end up calling the corporate and they were able to explain why it was higher amount, I guess when you go from checking account to a credit card the fee is $75! Wtf! I never heard of this before $75
For a change of payment lol, I would understand if she would have let us know ahead of time, has anyone experienced this ? I’m trying to see if I can find some information about this.

Worst company ever. 0 stars.

I purchased auto insurance and was charged, but I never received a confirmation email or proof of insurance.

During the process:
• I was told my policy was active, but no policy number could be provided
• Agents were unable to locate my policy in their system
• Calls were repeatedly transferred, put on hold, and disconnected
• I never received insurance ID cards or a declarations page

At this point, I still do not have verifiable proof of coverage despite payment.

I recommend anyone using this service to not assume coverage is active until you receive official documents (policy number + ID cards) directly from the insurer.

The following agents have gave me false information. They lied.
India
Elinda Hemingway
Caroline Schneider
Isis Jhonson

If you want to be confused and stolen from then this is the perfect company for you! They sneak random payments and don't like to explain why. Added my wife to my GEICO insurance and now we pay 6 months for two vehicles, what she paid for two months for one vehicle.

THEY RIPPED OFF A DISABLED VIETNAM VETERAN 78....A TOTAL SCAM

Worst insurance company I've ever dealt with, I'm 50 years old and a licensed safe driver that in Florida. I have a older minivan that I insured with this company that was posing as Allstate which couldn't have been further from the truth. I purchased the policy on 19th of June and cancelled today 24th of June and they charged me 80 dollars for those 5 days of the minimum allowed coverage in Florida. When I asked why so much the rep response was "when you cancel a policy you always have to pay a cancellation fee". I never experienced a cancellation fee before but mind you I've always dealt with reputable companies like, USAA, GEICO, progressive, state farm and the real Allstate. I knew once I paid and signed documents and didn't receive any proof of insurance documents and decided to call 2 days later about that, I was told I got to put in a request for declaration page and id cards. I was shocked I've never heard of having to request for proof of insurance documents. Stir clear of this company if you don't will learn to!!!

**UPDATE** - I reside in Ohio where the accident occurred and reported this company & the adjuster to the Ohio Department of Insurance, and they reached out to me (ODI) to let me know that they are opening an investigation.

I wish I could give a 0 star review.

I was rear-ended while stationary at a light by one of National General's insured on May 28, 2026. At first, I was assigned to Milton Williams who was basically impossible to get ahold of, and when I finally did he about bit my head off stating he was not my claims adjuster, how I got his number, etc. When I explained it to him, he then proceeded to rudely tell me my claim has been reassigned to Quianna Sanders.

Quianna has been the bane of my existence during this process, let me start off with that. Absolutely ignorant, and will only answer the questions she wants to answer, completely ignoring the other ones, and when called out, either does not respond or gets defensive.

Let me tell you all a story about my interaction with her Friday to yesterday -- buckle up! Friday, the day after I dropped my car off, (it was Juneteenth so the mechanics closed in honor of it,) I spoke with her and told her the issue and she stated that I should extend my rental until the following Tuesday, (yesterday,) until I get more info from the mechanic, so I did and it costed me out of pocket another $240. I reached out Monday, asking how to go about this and how to proceed with the rental and she rudely told me that no, i would not be reimbursed for the rental since my car is "just sitting there, not being worked on." I told her that is not what she told me Friday and she of course, tried to gaslight me and state yes it was.
Yesterday, I called her after she ignored numerous calls and messages, asking for an update as my rental car was due to be returned yesterday evening and my car was not finished and is still in the shop and I cannot keep affording to pay out of pocket for it, and she told me the same thing and if I want the rental, it is up to me. I expressed I was frustrated with this and wanted to speak with her superior and she smugly told me no, that she is my claims adjuster and I would only be communicating with her. I then stated that was not right and when a client asks to speak to someone else, you let them. She proceeded to stay defensive, stating she is who I need to address, she is not a child, blah blah blah and I need to watch how I talk to her. (I dropped an F bomb at the situation and their policy, not once did I say F you, Quianna.) She started laughing at me, yes folks, LAUGHING at me. I told her "Oh yes my frustration with this situation of your insured hitting me is SO funny, please continue to laugh." She continued to gaslight me, disrespect me and laugh so -- Eventually, I had to hang up because I had enough disrespect.

I did report her and National General to ODI (Ohio Department of Insurance) as well as emailed national general (communitycare @ all state . com)(wouldnt let me submit with the email wrote out,) but do not expect a respond from National General. I sent screenshots of these horrible reviews to both submissions.

If this continues on this way, I will be seeking legal counsel.

All because I was sitting at a red light and a young 20 something who did not pay attention rear ended me. Lovely

I would give zero stars if it would let me
National general are a bunch of crooks.

Water damage came from my sunroof and killed a bunch of electronic stuff in my vehicle.. national general claimed that they covered stuff caused by water damage from a sunroof. But once they checked everything out, they said my electronics didn't fail from water damage it was just from ordinary use.. Even though I was in the vehicle when the water came through the sunroof and hit all of my electronics killing everything.

Poor insurance company & unprofessional to handle any car accident, without sending any specialist to check the damage on your car, denied to pay for the damages on my car, and the representative was unprofessional to answer any questions and concerns to resolve my issue.I’m so sorry for person to get this insurance company.

They take forever to do anything. Then they will.lie to you tell you they mailed out the check knowing they never did. Then you get there HR lady Patsy who doesn't do a damn thing. She will ignore your messages and make up 1 pathetic lie after another. They lied and said they mailed out my check but really didn't mail it out tell days later. Then I said screw this wire transfer it to me. She had the nerve to tell me it'll take 48 hours to stop payment on the check then another couple days to wire it. It takes 2 seconds to do both of those. There just an all around shitty company. God knows how long it's gonna take to get my next check. All while I get screwed over because some lady pulled out in front of me on my motorcycle.

This insurance company offers fair price, but I learned the hard way there’s a reason for that. If you have to submit a claim, good luck. Be warned, their adjusters and claim agents are terrible. They don’t answer the phone, never return a voicemail, and when they finally do, have an excuse why they didn’t return a call after 2 weeks. Mark the appraiser doesn’t know anything and blames everyone else. His voicemail states he will be out of the office until December. Dude, that’s 7 months from now!?  Kay takes the messages and states she’ll follow up but never does. The. You got Eddie, a combination of both Mark and Kay.  One thing National General is consistent on is hiring useless employees that does not fulfill any of their duties. Great job of having these three represent your company. I paid over $10k a year for two cars for my business and I do expect decent service.

I canceled my policy 3 days before the renewal date after switching to another insurance company. I was surprised to receive a bill for $31 because I was told there was a $50 cancellation fee, minus the unused premium for the remaining 3 days.
What frustrated me most was the lack of transparency. The bill itself does not show any breakdown or mention the cancellation fee. I had to call customer service just to find out why I owed money.
To make matters worse, when I tried to pay the balance online, the system would not allow me to because the policy had already been canceled.
If you're going to charge a cancellation fee, it should be clearly disclosed and explained on the billing statement, and customers should have a straightforward way to make payments online.
Very disappointing experience.

I had a very frustrating experience with this insurance process. Communication was poor, timelines were unclear, and there was little sense of urgency in resolving my situation. I constantly had to follow up just to get basic updates, which added unnecessary stress.

If you are assigned to work with Ki'era Pelzer, I strongly recommend requesting a different representative. The level of service I experienced was disappointing and did not meet expectations.

Overall, this was a difficult and avoidable experience—definitely room for improvement.

Mi experiencia con National General ha sido muy decepcionante.

Mantuve mi póliza con esta compañía durante aproximadamente 15 meses y siempre realicé mis pagos puntualmente. Mi fecha de pago era el día 2 de cada mes.

El 20 de mayo de 2026 cancelé mi póliza porque había cambiado de vehículo y el costo del seguro para mi nuevo carro era demasiado alto. Ese mismo día recibí la confirmación de cancelación por correo electrónico, por lo que entendí que el asunto había quedado cerrado.

Sin embargo, posteriormente recibí un cobro con fecha del 2 de junio de 2026. Lo que más me molestó no fue el monto del cargo, sino que en ningún momento fui notificado de que se generaría ese cobro después de la cancelación. Tampoco se explicó claramente durante el proceso de cancelación que quedaría un saldo pendiente o un cargo adicional por pagar.

Creo que una compañía de seguros debe ser completamente transparente con sus clientes, especialmente cuando cancelan una póliza. Los clientes merecen saber exactamente qué cargos se aplicarán y cuándo serán cobrados para evitar sorpresas desagradables.

Mi recomendación es que cualquier persona que considere contratar con National General solicite por escrito una explicación detallada de todos los cargos que podrían aplicarse al cancelar una póliza.

Lamentablemente, la falta de comunicación y transparencia en mi caso me dejó una impresión muy negativa.

I canceled my policy because I chose to take my premiums off of automatic payment to just paying through the app. As a result of doing so my premium increased from $932 monthly to $1149 monthly. Because I felt that was an unfair practice I canceled my policy at the beginning of this month, then out of no where I was hit with a $1400 invoice. Can't wait to talk in the morning.

Horrible service.. Had an accident on May 22, 2026. Filed claim same day. It is now June 9th, 2026. Just heard from adjuster after threatening them with legal action. Elijah Harrison was the adjuster..HORRIBLE SERVICE....A FAT ZERO !! FILING EVERY COMPLAINT WE CAN INCLUDING OUR STATE INSURANCE COMMISSIONER. DO NOT USE THIS COMPANY!!!

What a joke they are. They will just rebrand and start over again like always. worst customer service ever. Do not use this company

John Hubbard handled my case along with Ashlee S. Ashlee S shouldn’t have a job taking to humans ever! I have never felt so horrible in my life, I was involved in a hit and run and their client was the person at fault, after speaking with these people that my car was at a total loss, she treated me as if I was scum of the Earth because I couldn’t afford full coverage insurance. I’ve been waiting over 5 months for my payment. They never returned my calls I have emailed them over and over again for them to respond to me. WORST CUSTOMER SERVICE EVER! Please review my phone calls with them. I know they’re on recorded lines. I even had to contact their boss and still NO RESPONSE!