Such a welcoming store - the staff are fantastic and so helpful. I said I could just move in! Everything is beautiful and I love the kitchens - the dresser with the gorgeous plates is simply perfect.
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A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... もっと見る
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The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... もっと見る
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The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... もっと見る
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企業情報
Neptune - Hove について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
379 Kingsway, BN3 4QD, Hove, East Sussex, 英国
- 01273 458459
4.8
優良
103件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Such a welcoming store
Such a welcoming store - the staff are fantastic and so helpful. I said I could just move in! Everything is beautiful and I love the kitchens - the dresser with the gorgeous plates is simply perfect.
2026年6月5日
自発的なレビュー
Neptune - Hove からの回答
Thanks so much for your lovely review Sue, we're so pleased you love the store! Come back soon. Toby and the Hove Team
Very friendly and efficient service
2026年5月14日
Delivery guys really helpful and…
Delivery guys really helpful and product in perfect condition
2026年4月16日
自発的なレビュー
Neptune - Hove からの回答
Thank you for your kind feedback, Mark. We’re so pleased to hear the delivery team were helpful and that your order arrived in perfect condition. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Fantastic information & advice
I received some really informative advice regarding a very small purchase of a maintenance product. I am so impressed with the level of customer service & information.
2026年4月11日
自発的なレビュー
Neptune - Hove からの回答
Dear Ali, thank you for your kind feedback. We’re so pleased to hear you received helpful and informative advice, even for a smaller purchase. It’s great to know the level of service and care made such a positive impression.
All my best,
Amy at Neptune Support Office
Neptune - Hove からの回答
Dear Tim, thank you for your kind feedback. We’re so pleased to hear you received such knowledgeable and friendly service at our Hove store. It’s great to know the team made your visit a positive one.
All my best,
Amy at Neptune Support Office
A great experience working with Neptune…
A great experience working with Neptune from the excellent advice from Ciara in Neptune Hove to the first class delivery service from Sean and Kye on the day of delivery. Our lounge looks beautiful with our new furniture and we will not hesitate to use Neptune in the future.
2026年4月7日
自発的なレビュー
Neptune - Hove からの回答
Dear Nina, Thank you for your lovely feedback.
We’re delighted to hear you had such a positive experience from start to finish, and that Ciara in Hove, along with Sean and Kyle on delivery day, all played their part in making it a smooth process. It’s wonderful to know your new furniture has transformed your lounge.
We really appreciate your kind words and look forward to welcoming you back in the future.
All my best,
Amy at Neptune Support Office
Staff were very helpful and cheerful
2026年2月5日
Neptune - Hove からの回答
Thank you for taking the time to leave us a lovely review, we're very grateful! Toby and the Hove Team
The girls in the hove store are always…
The girls in the hove store are always very welcoming and helpful, they offer advice and assistance when required but know when to let customers brouse
2026年2月5日
Neptune - Hove からの回答
We're very happy to hear that you had great service in the Hove store Jane. Thanks so much for your lovely review. Toby and the Hove Team
The store is beautifulthe girls are…
The store is beautifulthe girls are very helpful and knowledgeable
2025年12月18日
Neptune - Hove からの回答
We're happy you found our store beautiful and our team helpful and knowledgeable! We appreciate your positive feedback very much. Toby and the Hailsham Team
Always charming
Always charming, helpful and professional staff who make every visit to the Hove shop a pleasure
2025年11月25日
Neptune - Hove からの回答
Thank you for all of your lovely support over the years Rosemary - we're very grateful. Toby and the Hove Team
Lovely product & great personal service.
Lovely products and great personal service from the very helpful staff in Hove Neptune. They will be top of mind as I look for more items for our home.
2025年11月13日
Neptune - Hove からの回答
We appreciate your kind words and are so glad you enjoyed the service from our team. We look forward to helping you find more items for your home soon. Toby and the Hove Team
Beautiful products, excellent customer service
I am delighted with my recent purchase at Neptune, Hove. Apart from the beautiful furniture and soft furnishings, I was impressed by the customer service, in particular by the store leader Lucy, who was very helpful in placing and coordinating various orders. The delivery team from Swindon were also remarkably professional. Looking forward to any future purchases.
2025年11月4日
自発的なレビュー
Neptune - Hove からの回答
Dear Susanne, We really appreciate your positive feedback regarding your recent purchase at Neptune Hove.I have passed on your compliments to Lucy and the delivery team. Hope to see you at our Xmas event this weekend. Toby and the Brighton & Hove Team
Neptune - Hove からの回答
We appreciate you taking the time to share your lovely review Debbie. We are so happy you found our shop beautiful, and our team helpful. We hope to see you again soon.
Toby and the Hove Team
Quality furniture and great customer service
We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed delivered up four flights of narrow stairs and it was done with professionalism and good humour by Martin and Lee - thank you again. And many thanks to Toby from the Hove store. We’ll no doubt be back soon.
2025年9月2日
自発的なレビュー
Neptune - Hove からの回答
Thank you so much for your lovely review Cathy, we truly appreciate it your continued custom. I'm so glad the bed and mattress were delivered and assembled smoothly. See you soon we hope. Toby & the Hove Team
The delivery team were fantastic
The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space!
They were patient, respectful and resourceful. Thank you so much to Martin and Lee.The team in Hove kept us well informed on our delivery too, sharing what information they had. Toby did a site visit to ensure the sofas would fit!
2025年9月2日
自発的なレビュー
Neptune - Hove からの回答
We are so glad that the sofas got in the house without a hitch. We'd love to see some pics of them in-situ.
Thanks so much for your patience and thank you for leaving such a lovely review. You are both always welcome in the Hove store, even for a coffee and a chat!
Toby and the Hove Team
Brilliant service!
Needed some replacement cupboard catches: they were identified and delivered within days - along with a helpful tip on how to adjust them to prolong their life. Very impressed!
2025年8月19日
Neptune - Hove からの回答
Thanks for the lovely review Geoff. We're pleased that the catches arrived quickly and you were able to adjust them.
See you soon we hope.
Toby and the Hove Team
Beautiful quality can’t wait to put my…
Beautiful quality can’t wait to put my Athena wall lights up!
2025年8月18日
Neptune - Hove からの回答
Thank you for the lovely review Bella. We'd love to see a picture or 2 once the wall lights are installed. Toby and the Hove Team
Neptune - Hove からの回答
Thanks for leaving a lovely review Emily. We always love working with you on your beautiful home! Toby and the Hove Team x
Neptune - Hove からの回答
We're so glad our staff made your experience a positive one. Thank you for your kind words Cathy; we appreciate it! Lucy and the Hove Team
Very efficient
Very efficient, friendly staff.
Was only replacing a cracked sink from Neptune vanity unit but the process was smooth, good communication & delivery on time.
2025年7月24日
Neptune - Hove からの回答
Thanks for the lovely review Francoise, I'm so pleased the sink fitted the bill. Toby & The Hove Team
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