A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... もっと見る
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The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... もっと見る
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The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... もっと見る
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We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... もっと見る
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企業情報
Neptune - Hove について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
379 Kingsway, BN3 4QD, Hove, East Sussex, 英国
- 01273 458459
4.8
優良
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Neptune - Hove からの回答
We're so glad our staff made your experience a positive one. Thank you for your kind words Cathy; we appreciate it! Lucy and the Hove Team
Very efficient
Very efficient, friendly staff.
Was only replacing a cracked sink from Neptune vanity unit but the process was smooth, good communication & delivery on time.
2025年7月24日
Neptune - Hove からの回答
Thanks for the lovely review Francoise, I'm so pleased the sink fitted the bill. Toby & The Hove Team
Neptune - Hove からの回答
Thanks for the lovely review Gill! We're so grateful for your continued support over the years, and always look forward to seeing you. Toby and the Hove Team x
Great pair of lampshades and a…
Great pair of lampshades and a delightful shop and assistance
2025年6月9日
Neptune - Hove からの回答
We're so happy to hear that you enjoyed our lampshades and assistance. Thank you for your positive feedback; it means a lot to us. Lucy and the Hove Team
I ordered some handles for my utility…
I ordered some handles for my utility doors, to match my Neptune kitchen handles. They offered to drop them into me, which was very kind. I caught a bus and collected them, receiving a nice coffee before leaving the store. They always go that bit more………..
2025年4月24日
Neptune - Hove からの回答
Thanks for the lovely review Maureen. We can't wait to see your completed kitchen! Toby and the Hove Team
We were kept up to date with the order…
We were kept up to date with the order and the delivery drivers were very friendly and great at putting the furniture together.
2025年3月25日
Neptune - Hove からの回答
Thanks for the lovely review Kevin. It's been a pleasure working with you on your kitchen and additional furniture. Toby and the Hove Team
Neptune in Hove offers lovely designs…
Neptune in Hove offers lovely designs and friendly staff with good advice. However, we experienced delays and missing parts due to communication issues, and some products seem overpriced for their durability. While the team is supportive and welcoming, efficiency was hit and miss in our project. A mixed experience overall.
2025年3月23日
自発的なレビュー
Neptune - Hove からの回答
Thank you for leaving a review. I'm so sorry that things weren't completely satisfactory. I'd love to discuss the issues with you and see if I can rectify them in any way. toby.macpherson@neptune.com.
Many thanks
Toby and the Hove Team
Always a pleasure shopping at Neptune
Always a pleasure shopping at Neptune. Staff always helpful. On this occasion the pendants I bought from the Hove store were sent to Norfolk and arrived safely. Great service. Thank you.
2025年3月6日
Neptune - Hove からの回答
Thanks for the lovely review Melanie. The Hove Team x
5* Quality and service
Always excellent service. Paint was a 5-6 week wait online but phoned the shop who could get it for me within a week! All Neptune products top quality and staff who are so helpful and friendly.
2025年2月6日
Neptune - Hove からの回答
Thank you for your lovely review Tracey, we are very grateful. Have a lovely weekend! The Hove Team x
Thank you Neptune Hove Team
Many thanks to the Neptune Hove Team of Toby, Tanya, Heidi, Lucy, Ciara and Ceri for the help and friendly service, highly recommended
2025年2月6日
Neptune - Hove からの回答
Thanks Richard, very kind! Your kitchen is beautiful...see you soon, The Hove Team x
Not repairable
It is always pleasant dealing with Neptune Hove. However, I was disappointed to be told that a lamp once past its warranty cannot be repaired. A four-year lifespan for a lamp of quality is disappointing.
2025年1月17日
Neptune - Hove からの回答
Pamela, thanks for your feedback. We understand your disapointment. Unfortunately the lamp is End of Line, so all we could do was send you a new charger. I hope you received this, but I guess it hasn't fixed the problem? Huge apologies that we were unable to help in this instance. If we replace the Hanover cordless lamp with a new version in the future, I'll certainly be in touch. Regards Toby and the Hove Team
Always excellent service and experience…
Always excellent service and experience thank you
2025年1月13日
Neptune - Hove からの回答
Thanks so much for your lovely review Harriette, and thank you for your continued custom over the years. Toby and The Hove Team
Neptune Kitchen after sales care great!
We’ve had a Neptune Kitchen installed and I just have to highlight how great the after sales support has been from
Neptune Hove. Very responsive to any questions and hands on support. So pleased we went with Neptune. Thank you Gary, Craig and Dean.
2024年12月5日
自発的なレビュー
Neptune - Hove からの回答
Natalie, we are so grateful for your very kind review! It's lovely to hear that you're still pleased with your kitchen after a couple of years' use. Hope to see you soon, Toby and the Hove Team
Caring and good value service
The lights in our Glazed Dresser failed due to a fault in the transformer after 8 years full time use. Neptune kindly and promptly supplied a replacement and then a member of their team came and changed the unit for us. He was most helpful and careful in his work, and they only charged for the replacement unit. Caring and good value service.
2024年12月16日
Neptune - Hove からの回答
Thanks you so much for your lovely review Susan. Wishing you and David a lovely Christmas. Toby and the Hailsham Team
Always pleased with Neptune products…
Always pleased with Neptune products and Hove shop very helpful.
2024年12月4日
Neptune - Hove からの回答
Thank you so much for your lovely review Cindy. It's always a pleasure to see you both! Have a lovely Christmas. Toby x
Delivery men were polite and helpful…
Delivery men were polite and helpful and the furniture was good quality as expected.
2024年10月29日
Neptune - Hove からの回答
Thanks for your lovely review Jim. Looking forward to seeing you soon Toby and the Hove Team
Lovely people but challenging
Lovely people. Great quality. But parts missing. Ran way over and they had to come back several times because of poor communication between designer and fitters.
2024年9月17日
Neptune - Hove からの回答
Hi Steve, thanks for your feedback. I'm sorry that the fit ran over and parts were missing. I'd be grateful if I can come and see you to discuss? I'll contact you directly. Many thanks Toby
Neptune - Hove からの回答
Thanks Elaine, very kind! See you soon we hope. The Hove Team
The Neptune at Hove is the best place…
The Neptune at Hove is the best place to go for great service and great products. Everything happens how it should and there’s always such a warm welcome! Deliveries are always on time and the people who own/work there are quite simply the best. Thank you Toby and Tanya x
2024年7月12日
Neptune - Hove からの回答
Heather, that is so kind of you! Thank you for your continued support over the years. It's always a pleasure to see you both in the store - long may it continue! Toby and Tanya
Excellent support service
Excellent support service, great advice.
Nothing is to much trouble for the team of awesome girls.
I would highly recommend Neptune in Hove.
They have given me amazing support and have helped and advised me with interior design ideas, to create a beautiful home
Thank you Lucy and Sarah
2024年7月11日
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