Neptune - Hove レビュー 

105
TrustScore 5段階評価の5

4.8

379 Kingsway, BN3 4QD Hove, East Sussex, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... もっと見る

企業が回答しました

5つ星のうち5の評価

The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... もっと見る

企業が回答しました

5つ星のうち5の評価

The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... もっと見る

企業が回答しました

5つ星のうち5の評価

We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Hove について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 379 Kingsway, BN3 4QD, Hove, East Sussex, 英国

  • 01273 458459

4.8

優良

TrustScore 5段階評価の5

105件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(105)

過去12か月のレビュー数: 2,221

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Neptune, Hove. A beautiful and welcoming showroom of…

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) Exceptional customer service whether you buy a small or large item with no quibble for refunds. The staff go out of their way to help choose paints and find out info on other products. Customer service like this is rare… other companies take note!

2023年1月16日
自発的なレビュー
Neptune - Hove ロゴ

Neptune - Hove からの回答

What a LOVELY review!! Thank you so much, we are truly grateful. Please come and see us again soon. Have a lovely evening, Toby & Team

5つ星のうち5の評価

Kitchen design

Laura, Neptune Hove's lovely kitchen designer, was super-helpful and super-patient while we chopped and changed our minds over a tricky design for a small kitchen. She couldn't have been nicer and, thanks to Toby's input as well, we think we have a great kitchen coming our way. Thank you everyone at Neptune Hove!

2022年11月10日
自発的なレビュー
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much for your very kind review. We can't wait to see the finished kitchen!!

5つ星のうち5の評価

One of the best experiences I’ve had in…

One of the best experiences I’ve had in a store for a long time . Welcoming, amazing service which was consistent on our next visit . And of course the product and displays were super inspiring . My mum ( who is 88 ) had her first visit and was bowled over and is now a Neptune convert . Toby and all the staff were amazing .

2022年10月6日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Hi Sally, It's an absolute pleasure looking after you and your lovely Mother. Thanks so much for the kind review, and for bringing Mrs Chatfield to the Hove store. See you soon. Toby

5つ星のうち5の評価

I needed a small tin of paint ..a…

I needed a small tin of paint ..a sample one. I was given as much courtesy and help as if I was having the whole kitchen redone. Thanks Hove.

2022年8月22日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Penny, that's lovely to hear. Thanks so much for your kind feedback. Toby and the Hove team.

5つ星のうち5の評価

Very pleased with the service I…

Very pleased with the service I received from Neptune.
I ordered some new lampshades and they even let me take one from the shop to see if it was suitable for my lamp.
The staff are helpful friendly and very professional.
Will definitely be back

2022年8月20日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much for leaving the team at Hove a kind Review. We ttruly appreciate it. You're welcome to the Hove store any time! Toby

5つ星のうち5の評価

Excellent service

Excellent service, friendly and efficient delivery, excellent product.

2022年7月31日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Cheryl, thanks so much for taking the time to leave us a kind review, We are truly grateful and hope to see you soon. Toby and the Hove team.

5つ星のうち5の評価

excited to find this furniture store in…

excited to find this furniture store in a place where not typical high street. Parking is available literally in front of the stores. Modern designed furniture and quality nice little things as well. Really love it and worth visiting.

2022年7月27日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Jessie, thanks so much for your kind review. You're always welcome to the Hove store. Toby and the Hove Team

5つ星のうち5の評価

Helpful staff

Helpful staff, high quality furniture. Would definitely recommend.

2022年7月27日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much! We really appreciate your kind review!

5つ星のうち5の評価

Excellent service and advice from Neptune Hove

We had an absolutely excellent experience purchasing garden furniture through Neptune, Hove. Julia and all the staff team were extremely helpful and knowledgeable, answered all our queries. Julia also advised us on the colour of chair cushions.
We were delighted with our furniture. It is extremely stylish and comfortable. I researched a wide range of garden furniture on the internet and Neptune furniture far surpasses everything else I looked at. There was a small problem with the table and Heidi at Neptune Hove arranged for it to be replaced immediately.
We will return to Neptune again for further furniture purchases- the showroom gives you so many ideas about colour schemes and design. Their furniture and textiles are quite lovely.

2022年6月29日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much for your kind and generours review Gillian! Julia, Heidi and the team are delighted. We look forward to seeing you again soon, Toby and the Hove team.

5つ星のうち5の評価

Very helpful staff

Very helpful staff. Very good quality products.

2022年5月1日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much for your kind review Sue, we're very grateful! We look forward to seeing you soon. Toby and the Hove team

5つ星のうち5の評価

Henley media cabinet

The Henley media cabinet has completed our lounge refurbishment and definitely has not disappointed. Beautiful craftsmanship and the staff at Neptune were so helpful every step of the way

2022年4月17日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thank you so much for takiing the time to leave us a lovely review. We love the Henley media cabinet too! Please come back and see us soon. Toby and Team

5つ星のうち5の評価

I have purchased several pieces from…

I have purchased several pieces from Neptune , all to an excellent standard.
Excellent customer service and friendly helpful staff ,

2022年3月31日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much for your lovely review Becky. We really appreciate your continued custom and kind words! Toby and Team

5つ星のうち5の評価

Brilliant

Amazing service and lovely people.Bravo Neptune Hove, could not be happier with our fabulous new kitchen table . Thank you

2022年3月7日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Thanks so much Clare!! We're so pleased you like your table. See you soon hopefully...Toby

5つ星のうち2の評価

Not up to scratch.

Bought an oak dining table from the Hove store, the first one had a black mark (similar to a old water stain), so told the store I didn’t want that one, store said they’d send another but it’d be a week or so, second table had the same problem. So some three tables later and many weeks after purchasing, I still don’t have the table I want.
Shame because the table in the store looks great but clearly no one checks the products before they are sent out.

2022年2月17日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Hi Liz, I'm very sorry that your tables haven't met your expectations. Perhaps you can call me in the store or email me directly - toby.macpherson@neptune.com. Let me see if I can sort this out for you.
I know that Heidi and the team at Hove have always done their very best to give Graham and you an excellent service. It would be good if I can assist. Many thanks Toby

5つ星のうち5の評価

Great service from start to finish.

Great service from start to finish.

Would definitely buy from Neptune again. Very good quality product, outstanding customer care

2021年10月3日
Neptune - Hove ロゴ

Neptune - Hove からの回答

Good Morning Jane, thanks so much for taking the time to write a lovely review. We truly appreciate your custom and look forward to seeing you soon. Thanks Toby

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