We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る
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We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... もっと見る
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We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... もっと見る
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Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... もっと見る
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企業情報
Neptune - Tonbridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, 英国
- 01732 351866
4.7
優良
139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Classy and classic Chichester
Delighted with our wonderful new Neptune kitchen. Chosen the ‘Chichester’ and it works so well in our new living space. Quality and design are excellent along with the workmanship and professionalism.
2022年7月11日
Neptune - Tonbridge からの回答
Thank you Joy for your kind feedback. We are happy to hear you love our Chichester collection and enjoyed your kitchen design experience with us. We look forward to welcoming you into store soon. Kind regards, Dawn, Store Leader, Neptune Tonbridge.
Disillusioned customer
The staff at Tonbridge cannot be faulted in their warm welcome and professionalism whenever we called in to the store . However my husband and myself felt extremely let down when we visited the Tonbridge branch shortly after, to make an order of several different pieces of furniture. We discovered, that with no warning, there had been enormous price rises across the store. We were left, having planned to furnish our new home in retirement, with no option but to reduce our eagerly planned purchase drastically. Having visited on several occasions in the weeks before, we felt that had we been forewarned, we would have made our order. The reason we did not come slightly sooner was to protect the staff, as I was suffering from a very heavy cold, and did not want to infect anyone. Luckily, we discovered a branch of Cotswold Furniture had opened in Tunbridge Wells and they have benefited from our custom.
2022年7月6日
Neptune - Tonbridge からの回答
Hi there Jackie.
Many thanks for taking time to leave us your review, we do value all feedback.
Thank you for your comments about our team and their helpfulness. Sadly the price increases we experienced in the Spring were the result of worldwide costs rising for materials, labour and transport. We're very sorry that you were unable to purchase everything you were hoping to originally but hope you enjoy the items you did purchase. Kind regards, Dawn, Leader, Tonbridge Store.
Excellent service as always from Dawn…
Excellent service as always from Dawn and Rachael.
Always friendly and make us very welcome.
Nothing is to much trouble.
We love to visit the lovely showroom
Thank you
Mike and Sue Field
2022年5月16日
Neptune - Tonbridge からの回答
Hi there Michael. Many thanks indeed for taking the time to leave us a review, we really do appreciate your feedback. We hope you both continue to enjoy your purchases for many years and we look forward to welcoming back into store again in the future. Kind regards, Dawn and the team at Tonbridge.
Shopping in Neptune is a pleasure.
Shopping in Neptune is always a very pleasant experience staff are friendly and very efficient. After purchase and delivery the guys are always extremely nice very courteous and go out of their way to be very helpful.
2022年5月12日
Neptune - Tonbridge からの回答
Hi there Jackie. Thank you so much for leaving us a review, it's lovely to hear your feedback and we hope you enjoy your purchases for many years to come. Kind regards, Neptune Tonbridge.
Quality and service first class
2022年4月22日
Neptune - Tonbridge からの回答
Thank you so much for taking the time to leave us a five star review - I hope we have the pleasure of welcoming you back soon. Best wishes, Dawn, Neptune Tonbridge
Always very helpful
2022年4月21日
Neptune - Tonbridge からの回答
Hi there. Thank you so much for taking the time to review your experience at Neptune Tonbridge, we hope you are enjoying your purchases. We look forward to seeing you again very soon. Kind regards, Dawn.
Excellent experience from start to…
Excellent experience from start to finish. Excellent product! I would not hesitate to recommend Neptune to friends and family.
2022年4月13日
Neptune - Tonbridge からの回答
Hi there Mrs Adkins. Many thanks for your five star review about your experience with us, we really do value your feedback. We hope to see you in the showroom again very soon. Regards, Dawn, Neptune Tonbridge.
Always a delight to visit the store
Always a delight to visit the store. Beautifully laid out, ideal for home inspiration and ideas. Staff are always so helpful, knowledgable and friendly.
2022年3月22日
Neptune - Tonbridge からの回答
Hi there. Thank you so much for taking the time to leave us a five star review; we hope to see you in store again soon for some more home inspiration! Dawn, Neptune Tonbridge.
Lovely furniture, but....
Lovely furniture. The only reason for not giving the fifth star was the changing and delayed delivery dates.
2022年3月17日
Neptune - Tonbridge からの回答
Hi there Ron. Many thanks for letting us know about your feedback. We're sorry that you experienced delays with your delivery but happy to hear that you are pleased with your items. Our despatch team are working hard to reduce delivery times and we will pass your comment on to them.
Smooth delivery
Delivery of our last item went very smoothly. Pleasant and polite delivery guys had the item assembled and packaging removed in no time
2022年2月27日
Neptune - Tonbridge からの回答
Hi Michael. Thank you for taking the time to leave us a review. We'll pass on your comments about the delivery service to our despatch team and we hope to welcome you to Tonbridge again soon. Kind regards, Dawn, store leader, Neptune Tonbridge.
I wish that they would ring or email…
I wish that they would ring or email you more when u have order your furniture.
Love the furniture when it dose arrive.
We have waited a long time for delivery.
2022年2月7日
Neptune - Tonbridge からの回答
Hi there Kim. Many thanks for your feedback, it's great to hear you are pleased with your items. We are working hard to improve lead times at the moment and getting orders despatched as soon as possible. We also advise customers to follow the 'track your order' link or QR code we send out to see our latest delivery date estimates. We apologise that we didn't manage to notify you more often of delays and thank you for your patience. Kind regards, Dawn.
Excellent service
Excellent service.
Answered our many questions, ordered a table for us which was promptly delivered within expected timeframe.
Table really good quality, very happy with the whole experience.
2022年2月1日
Neptune - Tonbridge からの回答
Thank you very much for taking the time to share your feedback with us. We're delighted that you are happy with your new table and the service both in store and on delivery. Best wishes, Neptune Tonbridge.
Very pleased with rug
Very pleased with rug, was’nt sure when it would arrive as no notification came through prior to delivery. Could have been away & it would have been left in porch.
2022年1月31日
Neptune - Tonbridge からの回答
Hi there Mrs Nicholson. Many thanks for letting us know about your experience. We're glad to hear that you are pleased with your purchase but we're sorry about the lack of despatch information - you should have been contacted with details about your expected delivery. We'll certainly look into this and thank you for bringing it to our attention. Dawn.whitcombe@neptune.com
Excellent service once again!
Excellent service once again. Excellent quality items delivered with polite delivery men taking away all the packaging for me. My only comment to improve would be a delivery notification before the day of delivery for larger items. Just to ensure customers are no longer than 30 minutes away from home.
2022年1月3日
Neptune - Tonbridge からの回答
Hi there Ellie. Thank you for taking the time to leave a review, we're so pleased that you're delighted with your purchases. Apologies that you weren't alerted about your delivery timeslot; you should have been able to request a pre-30 minute phone call for your delivery so we'll pass on your comments about this to our bookings and despatch team. Hope to see you in store again soon.
Neptune - Tonbridge からの回答
Thank you for taking the time to leave us a review Jackie, we do hope you love your purchase and look forward to seeing you in store again soon.
Neptune - Tonbridge からの回答
Hi there Alan
Thank you so much for taking the time to leave us such a positive review, we really appreciate it.
Hope to see you again soon!
Warmest regards
Dawn, Neptune Tonbridge
Very satisfied with the chairs…
Very satisfied with the chairs purchased just delivery was extremely delayed.
2021年11月15日
Neptune - Tonbridge からの回答
Reply from Neptune
5 days ago
Hello Clare, thank you for your feedback. It's great to hear that you're happy with your chairs, we're really sorry though that the lead time was longer than expected. We're working hard to address our lead times and thank you for your patience. Hope to see you back in store again soon. Best wishes, Dawn.
Sally and the Team at Neptune Tonbridge are stars
What a wonderful store Neptune is and Sally and the rest of the staff are fantastic to deal with . They are welcoming and incredibly helpful. We ordered a Suffolk coat rack which was customised. We were kept informed of delivery times throughout. We couldn't be happier with it. The only problem I have is when we came to collect it my wife then decided we needed a load more items . Which again Sally was very helpful in ordering for us and packaging up the bits we were able to take away that day. A great shop with excellent stock and wonderful staff
2021年11月12日
自発的なレビュー
Neptune - Tonbridge からの回答
Thank you so much for your 5 star review, Sally and the team will be so pleased to hear about your experience. We hope to see you again soon. Kind regards, Dawn, Neptune Tonbridge.
Neptune Tonbridge is my 'go to place'…
Neptune Tonbridge is my 'go to place' when looking for creative inspiration and help in the planning to make our home the beautiful, safe haven it has become.
Georgia is always on hand and goes the extra mile. If ever I'm not quite sure, I always receive the appropriate direction and guidance, whichever is needed.
This sort of support has given me more confidence. I love design but I'm no expert, therefore sometimes I'm not sure. To have an expert on hand to help with decisions has meant costly mistakes have been avoided, enabling the ability to step outside my comfort zone. I love Neptune and everything it's about - just the thought of a visit to the site fills me with excited hope of what's in store.
2021年11月9日
Neptune - Tonbridge からの回答
Hi Teresa. Many thanks for your review. We love being able to help our customers when they are choosing colours and styles, it's so nice to hear you feel more confident with making these choices. We look forward to seeing you in store at Tonbridge again soon. Kind regards, Georgia and the team.
Great service from the Tonbridge shop…
Great service from the Tonbridge shop and great quality furniture. Can’t believe we had never heard of you guys before our interior designer suggested we furnish our dinning room with your lights and table.
2021年10月14日
Neptune - Tonbridge からの回答
Hi there Joanna. Thank you so much for your review, it's lovely to hear about your experience. Please do pop in to see us again, perhaps with some photos of your finished room, we'd love to see it!
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