Always such a treat to go to Neptune in Tonbridge. Natise and Sasha are fantastic - always make us feel welcome and have loads of great ideas of what does and doesn’t work in our house. Thanks so much... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る
企業が回答しました
We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... もっと見る
企業が回答しました
We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... もっと見る
企業が回答しました
企業情報
Neptune - Tonbridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, 英国
- 01732 351866
顧客にレビューを依頼しています
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Neptune Tonbridge is my 'go to place'…
Neptune Tonbridge is my 'go to place' when looking for creative inspiration and help in the planning to make our home the beautiful, safe haven it has become.
Georgia is always on hand and goes the extra mile. If ever I'm not quite sure, I always receive the appropriate direction and guidance, whichever is needed.
This sort of support has given me more confidence. I love design but I'm no expert, therefore sometimes I'm not sure. To have an expert on hand to help with decisions has meant costly mistakes have been avoided, enabling the ability to step outside my comfort zone. I love Neptune and everything it's about - just the thought of a visit to the site fills me with excited hope of what's in store.

Neptune - Tonbridge からの回答
Great service from the Tonbridge shop…
Great service from the Tonbridge shop and great quality furniture. Can’t believe we had never heard of you guys before our interior designer suggested we furnish our dinning room with your lights and table.

Neptune - Tonbridge からの回答
The service was excellent
The service was excellent. The delivery man was very helpful, he unpacked my delivery and checked it was all ok. He even took all the boxes away. Would recommend Neptune 100%

Neptune - Tonbridge からの回答
Favourite Neptune store…
We visited our favourite Neptune store in Tonbridge at the weekend. We haven't been in since we ordered our summer house kitchen with Vicky. This has now been installed and from start to finish all staff involved were excellent. It looks fab. The staff at Tonbridge are always very welcoming and helpful....thank you Dawn for all your help on Sunday and it was lovely to see Rachel again. We only popped in but as always ended up spending more time than we anticipated...I never seem to leave without a candle or two!

Neptune - Tonbridge からの回答
Chair legs always marked on delivery
Chair legs marked delivery person took photos but I have not been contacted. I also ordered other bar stalls and these were marked as well on arrival. They need to change their packing when everything is coming via ship from China. These are expensive chairs and they should be perfect on delivery.

Neptune - Tonbridge からの回答
Amazing staff, amazing service
I have been coming to the Neptune at Tonbridge for a number of years now and would like to say how friendly and welcoming the staff are. Sally and Dawn are amazing, so lovely, friendly and helpful. I almost consider Sally as a friend of mine, she is so helpful with any orders I make, nothing is too much trouble and she makes my visits an enjoyable experience. 5/5, amazing shop, amazing products and amazing service all round.
Christine Lane

Neptune - Tonbridge からの回答
Phillipa at the Tonbridge store gave the gold star treatment.
Phillipa at the Tonbridge store gave the gold star treatment when I’d been hunting round for the Ashcroft placemats. Living 130 miles from the store that had one set left, Phillipa kindly helped me pay through the store and I had someone collect them. It was nice to complete my table set ready for my birthday.
Thank you Phillipa 💜💜 you were so kind and helpful.

Neptune - Tonbridge からの回答
Excellent products and customer service
I have bought many items for my home from Neptune (and many gifts for friends!) The Tonbridge store is really well laid out, and the team are fantastic. I have had items delivered, and the delivery staff are always professional, courteous and friendly. Even when a couple of orders made during lock down were delayed (due to the totally understandable situation going on at the moment) I was kept up to date with progress. Having gone into the store today I was met with the usual friendly professional assistance. I wanted to look a different options and nothing was too much trouble, so I wanted to say thank you and acknowledge what great customer service you provide as well as great products!

Neptune - Tonbridge からの回答
Excellent service and delivery
Excellent service and delivery. Love my new T v cabinet and workmanship of cabinet is first class.

Neptune - Tonbridge からの回答
The store are brilliant
The store are brilliant
I am
Just waiting for a missing plug adapter for lights in dresser.

Neptune - Tonbridge からの回答
Go elsewhere
A company that needs to remember who the customer is not the pleasant experience was expecting - will never buy from them again - should of gone elsewhere and if you are reading this do so - happier with my Howdens utility room so much more practical and far better value - appreciate response from Dawn but its too late

Neptune - Tonbridge からの回答
First Class Service - Sarah @ Neptune, Tonbridge
Sarah at Neptune, Tonbridge was amazing ! I had a vision of what I wanted and she completely captured it and has given me the dream Kitchen, Utility, and Bathroom I’ve always wanted.
Customer service, delivery and installation was spot on. First class throughout my project. I can’t recommend them enough. 5 stars ⭐️ So thank you 😊

Neptune - Tonbridge からの回答
Good quality goods
Good quality goods, very helpful and pleasant staff - nothing is ever too much trouble.

Neptune - Tonbridge からの回答
Disappointing lack of expertise and skill in the planning and execution of our project.
The designer measured some key dimensions incorrectly resulting in curtailment of our original design objectives and significant modifications of our plans.
There were also difficulties in the execution of the revised plans and we did not feel that we benefited from appropriate expertise and guidance throughout the project.

Neptune - Tonbridge からの回答
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