NETHRIAL ロゎ
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NETHRIAL レビュヌ 53

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TrustScore 5段階評䟡の2

2.0

衣料品店
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5぀星のうち1の評䟡

As a brand owner, I Had some my beauty products listed on the platform as a 1 month trial. Fred ( the shop owner) assured me that the monthly “set up fee” won’t be charge for the whole duration of the... もっず芋る

5぀星のうち1の評䟡

Absolutely awful I've never had to wait for an order to be shipped for over two weeks! My attempt at emailing them got me as far as a generic email a few days later saying they were experiencing de... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I was order number 1306. My order didnÂŽt arrive, I donÂŽt get a response from the customer service and the tracking on Nethrials Website is "currently not working" I also tried contacting the own... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I found this company, excellent in helping me to achieve the extra effort in my grooming routine. The item's in stock were delivered within 2 days, and any issues or delay was dealt with extremely... もっず芋る

䌁業が回答したした

䌁業情報

  1. 衣料品店
  2. 矎容甚品店
  3. 化粧品店
  4. 玳士衣料店
  5. オンラむン垂堎
  6. 婊人服店

連絡先

2.0

期埅以䞋

TrustScore 5段階評䟡の2

53件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Underwhelming lack of Communication

I used Nethrial in the run up to Xmas to get a gift only they had in stock at the time. I won’t be using them again. The product was ordered on November 30th and it finally reached me on Dec 14th. Unfortunately I had to chase Ellie on status updates on the item, I would not have minded as I understand that delays can happen, however it would have been much more professional if the team from Nethrial had reached out to me first, to give me a heads up that the item was late. In addition, puzzlingly there seems to be no option to track the ordered item once it’s been confirmed - to do this you have to contact customer services - not ideal in today’s fast moving on-line marketplace. This was dissaponiting and made Nethrial appear amateurish. As someone who has a background in luxury retail, I feel I have some understanding of customer retention that the team behind Nethrial seem to lack. I have now received the item, however as it’s so late it would have been better practice for Nethrial to reach out and explain or even say something like “Hi, we know we didn’t offer you very good service on this occasion because of X Y Z, and we are sorry for this” but such a courtesy has not been forthcoming. Nice product selection, bout overall a lot to learn in managing client expectations - Nethrial could do a lot better.

2019幎12月15日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Hi Mark,

Ellie here, I really apologise that you did not feel satisfied and currently Nethrial is still a growing business in its first year and we only have 2 people for customer service so in the run-up to Christmas and Black Friday myself and the other customer service team member have not been able to provide the support we usually would.

I have taken all your comments on board and will be sure to pass them along so that in the new year we are much better.

If I can offer you a 25% discount code to slightly make up for it then please send an email to cs@nethrial.com or start a chat and I'll get that sorted for you.

Once again apologies and I hope you have a lovely festive season.

Ellie B.

5぀星のうち5の評䟡

Guided me through the issue I was


Guided me through the issue I was facing with high level customer service.

2019幎9月6日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Thank you very much for your review Pkay we really appreciate it 😊 Have a lovely day!

5぀星のうち5の評䟡

Great delivery

Delivery was perfect, got it in 3 days living in France which I wasn’t expecting, so great all around

2019幎8月16日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Thanks so much Malik we really appreciate you shopping with us 😊

5぀星のうち5の評䟡

Excellent for service.

I found this company, excellent in helping me to achieve the extra effort in my grooming routine. The item's in stock were delivered within 2 days, and any issues or delay was dealt with extremely quickly.
I cannot fault Ellie B in customer service, who was extremely helpful, when I needed advice, or had questions on how to use the products.

Well done Nethrial, I shall recommend you to friends.

2019幎8月16日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Thanks so much for your feedback John we really appreciate it and are glad to assist you on your grooming journey 😁

5぀星のうち5の評䟡

Highly Recommend!

Really good customer service and delivery was free which was great. Highly recommend 🙌🏌

2019幎8月4日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Thank you Scott 😊

5぀星のうち1の評䟡

Rubbish disappointed

Rubbish service didn’t get item waited ages for response could have bought elsewhere in mean time

2019幎6月26日
自発的なレビュヌ
NETHRIAL ロゎ

NETHRIAL からの回答

Hi Ajay,

I am really sorry to hear that you weren't satisfied with your experience. I have passed your comments on and it is definitely something we are going to work on. If there is anything else that I can do to help you now or in the future please do let me know.

Ellie B.

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