New Balance レビュー 

Absolute joke. Ordered £320 worth of goods. Chose a locker as thought this would be easier. UPS cannot deliver items to a locker as a signature is required. 6 pounds per parcel to re direct to another address. Items now have to be returned and they make 3 delivery attempts before this can happen, even though new balance shouldnt even have this as a delivery option. So now £320 down, no items, who knows where they are winging their way around town in a UPS van. Such a joke. Will never use them again. Please don’t use them if you need your order quickly, you have been warned!

Jag var på New Balance i Mall of Scandinavia och blev väldigt besviken på bemötandet. Personalen var otrevlig, ville knappt prata med mig eller hjälpa mig. De kollade konstigt på mig och gav mig en känsla av att jag inte var välkommen i butiken. Jag fick även väldigt dåliga blickar från personalen. Jag tycker att alla kunder ska bemötas med respekt och på ett trevligt sätt.

Never received such awful service in my life!!
Ordered 2 trainers with new balance and chose a parcel collection service. It took a couple weeks for the order to even be dispatched but eventually it was and then I received notification that the parcel was ready for collection. I went to the locker the same day to collect but it required a pin code which I hadn't been provided with, I tried using the app and the tracking number to no avail. I complained and was told to wait for the code to be sent through......no coder arrived. I complained again, I was again told to wait for a code.....a couple of days later the code arrived, I drove to the locker within 2h but the parcel has been collected for return. I complained and asked them to resend my parcel and was told this was not possible but I would get a refund.....3 weeks later they still have my money and I have no shoes!!!!!

Was attracted with the banner on the website for a 15% discount as a new customer and registered.
Went ahead and purchased a pair of trainers, style ML539CK sticker price of £110. Unfortunately no discount was applied, despite the banner. I find this practice of 'bait and switch' highly suspect and advise anyone looking to buy anything from newbalance.co.uk to be very careful as not what is advertised is true.

Absolutely disgusting company, my trainers have been lost in the post. They are unwilling to do anything until a full investigation has taken place - their contract with UPS nothing to do with me. They know full well that I don’t have the item.
Please think carefully before giving them a penny of your money.
Fair enough, but this order was placed in July. I am being treated like I’m the one to blame. Will never use this company again.

Skulle reklamere på produksjonsfeil på joggesko.
Om en ser bort fra veldig tungvint opplegg for å få registrert reklamasjon, var dette rett og slett elendig håndteringen og kundebehandling.
Ble sendt videre til "produksjon" for behandling av reklamasjon, lov svar innen en uke.
Etterlyste svar/oppdatering etter 4 uker, ble levert samme svar med generisk AI svar.
Etter 6 uker hvor jeg begynte å kreve svar og løsning ble jeg møtt med trenering og lite vilje til å løse saken og faktisk utbedre feilen.
Fikk tilslutt servert et forferdelig dårlig tilbud om kupong i nettbutikken deres, hvor kupongen og var bundet i helt urimelige forbehold.
Etter tydelig og grundig begrunnelse hvor urimelige de var, tilbudte de kun prisavslag og nektet for erstatning av defekt var med tilsvarende.

Håndteringen fra kundeservice har gjennomgående vært preget av trenering og ansvarsfraskrivelse fremfor en profesjonell og lovmessig reklamasjonsprosess. Å først kreve utmattende runder for så å påberope seg velvilje når dere innrømmer kompensasjon, er svært kritikkverdig kundebehandling.
For en vare til 2300NOK som ikke holdt mål i tillegg er dette helt ut på ville veier.

Kan på ingen måte forsvarlig gjøre å handle hos de som returnerende kunde eller for nye kunder.

Originally went into nearest store to me, Trafford centre Manchester
Got on the foot scanner, it recommended Ellipse V1 in (2e)
Store said they cant order wide fittings?!
I looked in other stockists in Merseyside and non of them can order any wide fit options.
I went online, said ot was in stock so ordered with 15% off.
Waited a week to be sent email saying order has been refunded.
I rang them in Asia, they said it was sent back to them and no valid reason why.
I was offered a £30 discount voucher after I told them I was running a charity marathon event this week and needed them especially in wide fit.
To top it all off, I ordered to pay in x3 installments with Klarna and NB took the entire amount out!
I thought this company was legit but after only now reading reviews on trust pilot I will never shop or buy NB again.
Awful.

Absolutely disgusting service !
I have purchased NB FuelCell Rebel v4 on 12/03/2026 for 140£ on their official website - ORDER #: NK07451978
After using these shoes for 5 months only for work 4 days a week in hospital they developed 2 wholes on both shoes in same exact spot.
I requested refund as shoes are still under warranty, they asked me for 7 different photos of shoes that I provided and they offered me 100£ voucher to use on their website. I explained that expensive shoes like these for 140£ won’t last even 5 months and I don’t want to use their brand ever again so I wanted to return shoes and got my money back. After escalation they said they still can offer me 100£ voucher or 50% of the price which is a joke.
Unfortunately I can’t charge back through my bank as it was paid by debit visa after 120days
[New Balance Support] (#3775459)
Absolutely disgusting so avoid if you don’t want to waste your money !!

Very disappointed with New Balance

I’m extremely disappointed with New Balance.

I purchased a pair of New Balance trainers for £110. They have been hardly worn and are still in virtually new condition, yet the stitching has come undone.

For a £110 pair of trainers, I would expect a reasonable level of quality and durability, particularly when they have had so little use. This is clearly not what I would expect from a well-known brand such as New Balance.

I contacted New Balance to make a complaint and expected the matter to be dealt with fairly and reasonably. Unfortunately, I am now struggling to get the complaint resolved and have been left very frustrated by the way it is being handled.

I am not asking for anything unreasonable. I simply expect New Balance to stand behind the quality of a product that has failed after very limited use.

£110 is a lot of money to spend on trainers that develop a stitching fault after hardly being worn.

I hope New Balance will reconsider its position and resolve this properly rather than trying to close the complaint without reaching a satisfactory outcome.

Very disappointing customer service and, more importantly, very disappointing quality for a £110 pair of trainers

Can’t even process payment. Super anoying website

New Balance are responsible for the worst online shopping experience of my life and it has even prompted me to write a negative review on here for the first time ever; imagine my shock when I saw the current rating! My complaint was very long, so in brief, please be aware that there is a process issue that results in anyone trying to a return an item is issued wrong information, which in my case sent me on a wild goose chase for over 2 hours in 30 degree heat! When I got in contact to air my frustration but also to make them aware so that it doesn't effect any other customers, I got a standard apology and I very much doubt they will fix the issue. They also didn't reply within the stated time frame. I've always liked their products, and I have bought them through retailers for around 12 years. This was my first time buying direct and never again!

Trainers delivered within 48 hours
Didn't quite fit so i returned then with ease. After 4 days i recieved a notification to say the return has been recieved and refund issued

Happy days

THE single worst customer service from any big company I have ever encountered. Buy your shoes from stockists and not direct from NB is the best advice I can give you....

First of all. I love New Balance shoes. Absolutely love them. I have 3 pairs on the go in a rotation, at any one time.... And have done for years. Can't fault the product, but this customer experience has definitely soured it. I needed shoes for an event and it took them 3 weeks to ship an order that was confirmed to me as being 3-5 days from point of order.

The back log and the delayed orders due to a big uptake on a sale, is almost understandable. It could happen to any company..... But the customer service is less than I would expect from a brand new start up company, never mind a well established global brand. 3 weeks to ship an order. At least 20 emails unanswered. Outsourced customer service operators that take 30 mins to 1 hour to get through to, who then don't even announce the company or their name, can't really action anything at the time, won't send email confirmations of calls, promise call backs from managers that never come. Was told at the 2 week mark I couldn't cancel my order until it started processing in the warehouse but was promised there were notes on my order explicitly not to ship and to refund. After 3 weeks they shipped and then I was one of the lucky ones who was able to action a return to sender that worked and was back in their warehouse in 3 days and I kept on them to get my refund immediately. I suggest gritting your teeth, continually forwarding your emails after the 48 hours with no response has expired, and put yourself through the trauma of multiple phone calls to them. I got my refund pretty sharp in the end, but still got zero customer service or apology. I will always buy my shoes from stockists now, who incidentally got my shoes to me in 48 hours from ordering, compared to New Balances 3 weeks.

Delivery was super quick, they use UPS for returns - which was a faff to find a drop off point BUT they issued the refund immediately.

Ordering goods from New Balance, late shipping, late arrival, and some of the goods not sent and refusal to refund me for that- this is disgusting customer service and not ethical for a brand like New Balance or any other brand.

My first pair of New Balance trainers, bought in store, turned out to be faulty. What followed was an absolutely ridiculous experience. After being messed around because they apparently couldn’t open a JPEG showing the defect, they ultimately decided they didn’t fancy honouring the warranty, despite the trainers being clearly defective.

They offered me a voucher for New Balance online instead, which, I might add, has quite possibly the worst customer service experience of any retailer I have ever dealt with.

I rarely say this and actually mean it, but after this experience I will never buy another pair of these excremental trainers from this company ever again.

For a brand of this size, the whole experience has been embarrassingly poor from start to finish. There are plenty of other trainer brands out there. I suggest using one of them.

Paid £14.50 for express shipping to arrive by today. My order has not even been processed yet, let alone shipped. Appalling incompetence. AVOID.

Ordered trainers for holiday and told delivery not 2-3 days as stated on website but 10 days minium, then spent over an hour trying to get someone on a live chat only to be told I cannot cancel the order and go somewhere else until its delivered.

First and last time ordering from New Balance.

New Balance sent a completely different pair to the trainers I order. By the time the error was acknowledged, the trainers I’d originally ordered were out of stock. I’m now having to spend my own time returning their mistake and still waiting for my refund.

I ordered a lovely pair of trainers and I paid for express delivery. Nothing has arrived. Called customer services who said that they can't cancel the order and it will be delivered at some point. No refund for express delivery.

I no longer want the product, as I wanted them for a holiday, and it is impossible to cancel.

Customer services are profoundly unhelpful and don't care.