New Balance レビュー 

Ordered online and this was delayed by 10 days.
When the order arrived there was a store security tag attached. Called customer services and they asked me to call into their nearest store to have it removed.
When I asked where this was they told me just over 20 miles away.
So a 40+ mile round trip (plus fees both ways for going through the Mersey tunnel), to get the tag removed.
Very disappointed.

I ordered a sweat shirt using a discount code from Money saving expert. I used the New Balance size tool but when it arrived it was much too large. I wanted to exchange it for a smaller size. I rang customer service but they said this is not an option. I would have to return the item and order the correct size. However, they would NOT honour the discount I'd have to pay full price.
This is a stupid policy and not what I'd expect from a decent customer orientated company.I
Thoroughly disappointed. Wish I'd never bothered.

Ordered 2 pairs of shoes on 31st July and it's now 11th August and no shoes and no updates on my order? Have tried daily to get through on the live chat and phone number. Have ordered before and no problems but don't understand what's happening at the min. Wish I'd seen the recent reviews before I placed my order. £279 that I need to try and get back!?

2 weeks to ship the order and then they use UPS who never even try to delivery it, so it gets returned. I'll have to contact the bank to get a refund. In this day and age it's simply not acceptable. My advice would be to avoid this company. There are much better products from companies who can actually deliver them.

Disappointed with customer care, There is no email to ask a question, I have tried telephoning the message is a continuos loop after an hour of waiting for someone to pick up I gave up, I am now on their chat box again it's been an hour no one is chatting with me, all the while my order I placed last Thursday has not even left their warehouse ( 6 days ) has not even been shipped I will not be paying the express delivery of £15 quid still truing to cancel this order, Absolutley terrible service from them, I will not order again IF I CAN CANCEL THIS ORDER

First time I shops with NB as I always buy from Nike and I always get my product the next working day or within two days. I placed my order with NB for two pair of trainers on the 24th of July. I paid extra for delivery within 5 working days. Today is the 10th of August and I am still waiting for my products to arrive. The customer service is extremely un helpful. I’m keep getting reply for high volume of orders? That’s definitely not my problem if your product is in stock online and I have paid for the delivery within 5 days I should be getting my product within 5working days. This will be definitely my last time shopping with them. Nike is way too better with customer service and quick delivery.

Where to start. Paid £15 for express delivery to get trainers for my daughter’s birthday. 2 days in having received no shipment confirmation I called up to cancel the order as I had to get them from a store due to not coming in time. I spoke to a most unhelpful customer service rep, he was unable to cancel the order apparently and was unable to process a refund for the shipping as it was ‘processing’. Clearly a lie as the order didn’t process for another week and a half so I paid £15 for a 2 week delivery window. It’s ridiculous you can get away with charging so much and not fulfilling orders. On the call I asked to be escalated to a manager, to which I was advised managers only respond via email- marvellous. Although I never received an email response, only a notification my ticket had been closed. I can now see why you’ve got a 1* Trustpilot rating. I’ve tried contacting via phone and live chat again to no avail- why offer contact options if none actually exist or are of any use. It’s so frustrating being on the receiving end. Absolutely useless company- take a look at your customer service team and employ someone who can turn it around.

Like many others, I paid extra for advanced ordering with a guaranteed delivery date of August 10th. The 10th has arrived, and my order hasn't even been shipped yet.

To make matters worse, it is completely impossible to get in touch with anyone to resolve this. I was on hold on the phone for over an hour, and waiting in their online chat for just as long. The live chat seems to be a complete ruse, as your place in the queue never actually goes down.

Taking people's money for a guaranteed delivery date and then completely ghosting them when you fail to deliver is unacceptable. Terrible communication and non-existent support. Avoid paying for their "advanced" delivery—you won't get it, and you won't be able to speak to anyone about it.

Shoes are substandard, split both sides after just 5 months. Offered a voucher to spend in store. Customer service takes up to 7 days to respond.

I have insisted a like for like replacement or a full refund under the UK consumer act, with my offer to send the faulty goods back for quality control inspection.

Honestly, I despair! Stick to NIKE. They will replace any faulty shoe without question especially within six months.

NB qality is shocking, along with their shoddy customer services.

Stay well clear!

Shocking communication.

When purchasing my item delivery said 2-3 working days. Fine no problem. They forgot to mention on their site that their distribution network is so poor that they have a huge backlog of stock and people waiting a week for their items to even leave the ware house. I’d expect better from a company of this size. After waiting on hold for half an hour Customer service just said I will be waiting another 2 days for it to be dispatched after already waiting 4 days.

I received welcome code for 15% discount of my first purchase with New balance. When I tried to apply the code shows me that is invalid. I stayed 1 hour on the customer support chat and nobody replying to me.

2 paar schoenen besteld, volgens maat advies halve maat groter. Schoenen vallen alsnog te klein en ik wil nog een halve maat groter bestellen, echter kortingscode is niet meer geldig en schoenen zijn nu 50 euro duurder. Klantenservice is onverbiddelijk, er kan geen code o.i.d. aangemaakt worden om dezelfde schoenen voor dezelfde prijs in een andere maat te bestellen. Dame geeft aan dit zelf ook heel vervelend te vinden, maar dat alleen het marketingteam een code kan aanmaken. :-( Schoenen gaan retour.

Absolutely awful experience
I have ordered my trainers about 2 weeks ago and still no update about them. I have wasted my time trying to contact their customer service and all they say its that the order is waiting to be collected by UPS. I received an email last night saying that the order has been refunded, which i believe that they completely cancelled my order. The tracking number still shows as a parcel waiting to be collected though. Useless customer service! Will never buy again

UI've only given this one star because I can't give it zero stars.
A truly atrocious shopping experience with shocking customer service.
Dishonest, unprofessional, lazy and unbelievable for a global brand!
Don't buy via the website because I guarantee you won't receive your goods .
Take a look at the reviews for confirmation of how bad it is.

Extremely disappointing experience

Really disappointed with New Balance. Their website advised going down half a size, which I chose not to follow, so I ordered my usual size. They didn’t fit, so I had to place another order for half a size up.

Unfortunately, both orders took an unacceptable amount of time to arrive, over a week for the first and more than a week and a half for the second.

When you buy directly from a major brand, you expect accurate sizing guidance and a reasonable delivery service. I experienced neither.

The whole process was unnecessarily frustrating and certainly not the level of service I expected from New Balance. I won’t be ordering from them again.

9 days - still not shipped

Website states free delivery over £100, then wants you to pay £15 for two-day delivery. In hindsight, having been waiting nine days and it's still not to be shipped is absolutely shocking. After speaking to customer service, they said it was an issue with DHL, but after some slight probing, the product hadn't even been picked yet, so something to do with staffing capacity in their warehouse.

First-time buyer because of the wide fitment, but unfortunately we'll likely look elsewhere in the future.

There is no way to reach New Balance about shipping delays. Their email is down, chat service is not working, and the telephone service is unreachable. My order is up in the air with no one able to confirm what's happening since the shipping window has passed. I really like their shoes and their in-store service. Pity about their customer service.

No trainers, no way to contact them. Their online chat always says they are offline, their email address says it is currently down and not an option, call the uk number and you get a message in another language and then the call cuts off.

Literally over a week later and my order hasnt shipped, nor can I contact anyone. I have to go to my bank.

Never buying New Balance again. No respect for their customers.

I've ordered 3 items (none of them on sale) on the 3rd of August early morning. Still pending 3 days later. No communication, customer service had 40 people waiting ahead of you with a report "1-7 minute wait time" i have been waiting for 3 hours, no movement. Never ever buy direct with NB.

Shocking! Order placed 27th July. Estimated delivery date 31st July. Now 6th August no trainers have arrived. Tracking shows as ‘pending’. Can’t get to speak to anyone - tried live chat a number of times and there’s always been a minimum of 200 people ahead of me! Been on the phone to them no answer! Have brought many pairs of New Balance trainers and this is by far the worse customer service I have ever experienced, so much so, it’s putting me off buying anymore! Don’t waste your time buying online from New Balance themselves! Happy to take your money though!