Niantic レビュー 

This game could be so good, but the customer service is so bad and Niantic's naked profiteering is contributing to the decimation of our local community. If you run into an issue, a cheater, or a glitch, Niantic doesn't care. Their customer is all AI or canned responses, they don't compensate or refund at all, and they don't improve the game to fix the things their AI bot tells you they are "working diligently to fix." In all my 37 years on the planet, this customer service is consistently the worst I've encountered with any company in any industry.

☆BEWARE of this company☆
☆0 Star rating☆
This review is aimed right at the company Niantic. With little care and minimal research they stole hundreds of dollars and mass amounts of time and energy from me with a permanent ban. Years ago during covid, I received strike 1 after I tried a hand in spoofing but as a level 48 with 400 mil XP I went back to the more fun way to play joining raid groups and meet ups for lucky trades.
Immediately after I was hit with strike 2 so I changed my password and went on with my normal play grinding for level 50. More than 2 years later, level 50 with almost 450 mil XP, many hundo, lucky, shiny, medals, maxed out pokemon I get a permanent ban. I have sent emails, videos, and pictures as proof and they auto respond/ignore every attempt I have made. This is a very unprofessional company. What is the purpose of a ban appeal if they never listen. Niantic support is horrible. No matter how many times I have tried to get in contact with this company about my issue with pokemon go, they have given no true response or real communication. I have tried getting every bit of their contact information and I have emailed every email address I can find for them on the internet. I have done this dozens of times. This is an auto response company. This company messes up left and right and they assume everyone and everything is perfect. They do not practice what they preach.
I do hope that more and more people see this unfair treatment from this company and make the decision to stop dealing with them as myself, my family, and many of my friends have done before it's too late. It would have been simple to listen, hear, understand, and respond to my questions, comments, and concerns but not Niantic. They could care less. They don't care that for many of us out here, this is not just a game but a lifestyle. In the end, they have become a trashy company that does not listen to their trainers.
R.I.P SirWilliam13
Long live SirWilliam13

Völlig unfähig und absolut keine Hilfe. Nachdem ich gefühlt 100 mal mein Problem in den letzten 5 Tagen beschrieben habe, geb ich es auf...mit der Hoffnung nie wieder auf nen Bug zu treffen! Zusammengestellte Standardantworten die keinen Sinn ergeben....SCHRECKLICH.wenn ich könnte würde ich noch Punkte abziehen!

Niantic hat keinen funktionierenden Support. Es werden Dinge behauptet die nicht der Wahrheit entsprechen und wenn man versucht es zu klären wird man abgewiesen.

10 Jahre ban, weil ich „Bots“ in Wayfarer benutzen würde. Völliger Schwachsinn, da ich davon überhaupt keine Ahnung habe. Auf Anfrage werde ich abgespeist, dass man nichts rückgängig machen würde. Man habe mir erklärt woran es liegt. Leider werden vom Support Team keine Fragen gestellt oder versucht Lösungen zu finden. Ein ganzes Hobby wird zerstört, weil angebliche Bots benutzt wurden. Eine Anhörung oder eine Warnung, bzw kurzfristiger Ban wird nicht ausgesprochen. Sofortige Sperrung des Accounts. 9 Jahre Arbeit völlig umsonst. Tickets für anstehende Events, Busfahrten nach Mailand sind bezahlt, etc.

I’ve been a Day 1 player and I was hit with a wrongful ban after I was hacked. I appealed several times and only received answers from bots. Not a single human reviewed my appeals. Pokemon GO is a fun game that is being ruined by Niantics god-awful customer “support”. They have no respect for their players.

They take absolutely zero action against cheaters, making, Pokémon GO an unaccessible and unfair game.

Niantic ist eins der schlechtesten Unternehmen mit sehr schlechten Supporter, die unfreundlich und null hilfsbereit sind.
Wenn man ein Problem hat, bekommt man nur vorgeschriebene Texte zurück geschickt.

Niantic hat keinerlei Interesse daran ihren Spielern/Kunden, die teilweise viel Geld für ihre Spiele ausgeben, zu helfen! Hauptsache sie bekommen ihr Geld und haben keinerlei Arbeit ihren Kunden zu helfen!

Die Entwickler machen zwar mit den Spielen einen guten Job, dass man die Spiele gerne spielen möchte.
Nur wie gesagt, alles drum herum ist ihnen komplett egal.

Niantic hat wohl den schlechtesten Support, den ich je gesehen habe.
Ich habe meine E-Mail Adresse verloren und möchte wieder auf meinen Account zugreifen. Aber anstatt mir zu helfen wird nur geschrieben ich hätte gegen Richtlinien verstoßen, was ich eindeutig nicht habe.
Auf Rückfragen, wie zum Beispiel, wann der Verstoß stattfand oder was überhaupt der Grund war wird einfach nicht geantwortet.
Stattdessen wird gesagt weitere Mails werden ignoriert, das Ticket ist geschlossen.

Private Minecraft Server von Teenagern haben einen besseren Support.

Turned on pokemon go via the official app on play store and it come up account terminated not even played it for a few months it's like someone hacked my account and yet I pay the price

If I could rate 0 stars I would.
I lost my Pokemon go account to a hacker after 8 long years of playing and hundreds spent on it and they do not care. All they seem to care about is getting the money and if something happens they do not put any effort into solving it. You talk to bots, their actual contact us doesn't get replies and their help page for compromised accounts while still linked is non-existent. They don't care about their players only the profit they can get and run away with.

After playing for about 8 to 9 years my account got hacked. When reaching out to Niantics support they asked 10 ingame based questions on information about things that have probably been changed by the time I reached out. They told me they aren't able to help me out. So my account with all the precious pokemon are lost. Niantic will not help you out. BE AWARE OF THE BAD BAD COSTUMER SERVICE. Reddit is full of these stories. Thanks for nothing.

They “updated” the game to increase the spawn rate, and now I don’t have any 5 star raids anywhere near me. Not one in the days since they “updated” the game, when I would usually pass 4 or 5 of them on my walks. When I look at the map, all of the 5 star raids are clustered in the most populated areas around here….which is what they claimed to have fixed in the “update”. Considering that now my only option is to pay for remote raid passes or drive somewhere else, I will not be playing anymore. 5 years of fun ruined by a greedy company who refuse to listen to their customers. Anyone got any good game recommendations??

Eigentlich kein Stern. Wurde gebannt obwohl ich mich immer a die Regeln gehalten habe. Was für ein Mistspiel, nie wieder.

Niantic should be banned from Android and iOS stores. I’d like to see all investors restrain their values and let Niantic crash into insolvency. The reasons are manifold: (1) Niantic isn’t capable of programming properly. Pokémon GO keeps crashing and that abusive, money collecting company is just giving sh*t instead of efforts to fix the problems. They give useless workarounds and ignore longtime players’ concerns and troubles with stabile performance. (2) Niantic states higher and higher prices for ingame products, but gives a sh*t about Troubleshooting. (3) Niantic had to cancel its other games due to lack of players. That means, they don’t know about designing games like people are willing to play. For instance, I only play Pokémon GO, because I grew up with Nintendo’s Pokémon. In sum I’d like to see Niantic vanish and some reliable tech company take over and rebuild Pokémon GO. Nintendo should punish the fraudulent company called Niantic, which only purpose is to gain money. Niantic doesn’t have any interest in Pokémon.

Also das Spiel ist super, aber auch nur wenn man unglaublich viel Geld zur Verfügung hat. Die Preise für fernraid Pässe sind massiv überzogen, genauso wie brutmaschinen etc. Man wird schon sehr gemolken.

Hi, this has been the worst live chat support that I have ever experienced. I have a problem where I have lost access to my account because I unfortunately used my school email, and the school has closed access for everyone to use their email for games that don't have good enough privacy protection or something like that. I asked them what I could do, and they said to me that I had to contact the government because it was their decision. I haven't had any luck, and this was like two years or more ago.

Now I have tried to contact the Pokemon in-game support to see if they could help me. I used another account for this because, as told, I couldn't log in to the other one. It looked like they could help me until I had to answer some questions, and for someone who hasn't played the game, these questions are impossible to answer. These were the questions:

1. When was the approximate Month and Year the account was created?
2. Have you ever reached out to in-app support in the past? If so, what was the topic?
3. Approximately how many coins do you have in your account?
4. Have you ever changed your team?
5. What is the level of the account?
6. Have you ever participated in any Niantic live events? Which events and what locations? Please list all of them.
7. What was the last Special Research you have completed?
8. Highest Rank achieved in GBL?
9. List at least 3 of your friends' Trainer Names
10. List some avatar items you own but your avatar is not currently wearing

I tried my best to answer the questions, but they said that based on my answers, I wasn't eligible for account recovery even though I am the owner of the account. Since it got locked from my school, I have left the school, and my Google account that was connected to my Pokemon account is now deleted. So the only way I can get any help is through their support, but because I didn't answer the questions correctly enough, they say that they can't help me any further, which I think is b******t. I do not think that they can't help - I believe that they won't help. Worst experience ever with a live chat support. I hope that this review is going to help my case.

Eigentlich ist Pokemon go ein schönes Spiel, aber Niantic verdient sich z.B. an Fernraids eine goldene Nase, aber hat anscheinend eine Sperre eingebaut, das sich die Pokemon auch fangen lassen. Obwohl goldene Beeren und fabelhafte Würfe lassen sie sich bei 18 Bällen nicht fangen und das nicht nur einmal, das kann doch nicht sein. So macht es keinen Spaß. Ich werde keine mehr kaufen. Das ist Abzocke. Da sollte Niantic dringend dran arbeiten,weil sonst vergraulen sie ihre Spieler. Daher leider nur einen Stern.

Been banned for 30 days for uploading pokestops, can’t get a hold of any customer support and when I do I get told I’ve broken the guidelines and no evidence to support their claim, I didn’t receive any sort of warning and I hadn’t uploaded any pokestops in a number of months and then I’m suddenly banned, I won’t be returning to play and I definitely won’t be spending another penny on this company, completely shoddy run business

I was banned from scanning pokestops, even though all my friends scan the same way, only without consequences. When you write their support service, you only get bot reply’s. And not helpful ones. I have spoken to other experienced players about this, and everyone gives me the same answer. Niantic has in fact no support at all. And doesn’t seem to care.

Niantic hat sich von einem respektablen Anbieter für Software zu einer stinkenden Ansammlung von Nichtskönnern, Ignoranten und geldgeilen Arbeitsverweigerern entwickelt. Bekannte Probleme werden ignoriert oder verschlimmbessert, Fehler im Programmcode werden nicht behoben, Spielabstürze werden als Schuld der Spieler interpretiert und das alles wird gekrönt von steigenden Wucherpreisen im Spiel. Niantic ist degeneriert zu einem rücksichtslosen, Spaß zerstörenden und unverschämt ignoranten Konglomerat an unfähigen Managern und Entwicklern.