Excellent customer service from both Kristen and Ellie whilst completing a van changeover. They were extremely helpful, courteous and professional with a cheery disposition which brightened up t... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... もっと見る
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Great service from Martin at the Sheffield branch. I came in with my company vehicle for an assessment, and Martin was very welcoming, friendly and professional. He explained everything clearly a... もっと見る
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Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
当該企業による記述
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
連絡先
Lingfield Way, DL1 4PZ, Darlington, 英国
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4.9
優良
5468件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always a pleasure to Visit North Gate…
Always a pleasure to Visit North Gate Pompey, Excellent Service, Great Coffee, Thank you
2026年7月14日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Taylor, thank you so much for your lovely review!
We're delighted to hear it's always a pleasure to visit our Portsmouth branch. It's great to know you received excellent service—and we're especially pleased you enjoyed the coffee too!
We really appreciate your kind words and your continued support. We look forward to welcoming you back again soon!
Take care,
Imogen
I was left stranded for 10 hours
I was left stranded for 10 hours, no updates from the original person I spoke to and gave every detail too, until I decided to use a different phone to get through to a different department, the number I originally rang on was clearly being ignored so I was unable to get through to anybody for an update, I was in a dangerous spot and the times that somebody was coming kept moving, The actual Recovery guy (from Gloucester) and the guy working in the office (in Bristol) when I finally got there can not be faulted at all, They were great and did everything they could to get me on my way upon arriving, but the people Dealing with things up to that point were absolutely shocking. To be left stranded in that heat for 10 hours in the middle of nowhere in a dangerous position is not right on any level.
Absolutely shocking service.
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi David, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how distressing and frustrating it must have been to be left waiting for so long, particularly in a dangerous location and during such hot weather.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the delays you experienced. We do, however, appreciate you recognising the efforts of our recovery driver from Gloucester and the team member in Bristol, and we're pleased they were able to assist you once you arrived.
We'd like the opportunity to investigate what happened and understand why the communication and response fell short on this occasion. Please contact us with your vehicle registration and any relevant details to customer.services@northgate.co.uk so we can look into this further and address your concerns.
Thank you again for bringing this to our attention.
Take care,
Imogen
Service manager was great
Service manager was great, got us out of a tough situation and got the fleet vehicle back on the road within the hour! Can’t fault the service and customer care
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Greg, thank you for your fantastic review!
We're delighted to hear that our Service Manager was able to support you during a challenging situation and get your fleet vehicle back on the road so quickly. Providing efficient solutions while delivering great customer care is something we take great pride in.
We'll be sure to pass on your kind words to the team. Thank you for your feedback, and we're pleased we could help when you needed us most. We look forward to assisting you again in the future!
Take care,
Imogen
Hi Emma any luck with the consent…
Hi Emma any luck with the consent email.
Thanks
Steven White
Good evening.
So today have an incidents in my van. I drive to Crawley tp be told as its a public liability claim to fix it myself. So i go get some quotes then the insurance for wickes contacts me offering to repair and give me a loan vehicle fpr the duration of the repair ut they need consent from Nortgate. I speak to Paul at Crawley he refers to contact the account manager to get consent as required by the insurance but nothing has been received.. I have just about had enough of Northgate something that ahould be so easy becomes a nightmare to sort out. Just waiting for an email to yes do it.. Why of why do i bother.
Kind regards
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Steven, thank you for sharing your feedback.
We're sorry to hear about the difficulties you've experienced and understand how frustrating it must be when you’re trying to get your vehicle repaired and back on the road.
We appreciate that this process has not been as straightforward as it should have been, and we apologise for the inconvenience and delays caused. We’d like the opportunity to look into what has happened, understand where the communication has broken down, and help get this resolved as quickly as possible.
Please feel free to contact us at customer.services@northgate.co.uk with your vehicle details and any relevant booking or account information so we can investigate this further with the team and provide an update.
Thank you for bringing this to our attention, and we hope we can help put things right.
Take care,
Imogen
Great service from start to finish
Great service from start to finish. Chris and Amanda were very helpful.
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi there, thank you for your great review!
We're delighted to hear you received great service from start to finish. It's wonderful to know that Chris and Amanda were so helpful throughout your experience.
We'll be sure to pass your kind words on to them. Thank you for your feedback, and we look forward to welcoming you again in the future!
Take care,
Imogen
Reception staff Chris and Amanda are…
Reception staff Chris and Amanda are fantastic at their jobs, always eager to help with any problems that you may have. I would highly recommend this firm
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Dale, thank you so much for your wonderful review!
We're delighted to hear that Chris and Amanda have consistently provided you with such fantastic service. Their willingness to help and ensure our customers have the best possible experience is something we're very proud of, so your kind words will mean a great deal to them.
Thank you for your recommendation and for taking the time to share your feedback. We really appreciate your support and look forward to welcoming you again in the future!
Take care,
Imogen
Had emergency problem with my breaks…
Had emergency problem with my breaks and needed to attend that day. Was booked in quickly with Natalie who kept me updated. Liam the technician did the work quickly to get me back on the road. Very grateful
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Razielin, thank you for taking the time to leave us such a kind review!
We're so pleased we could help when you needed us most. It's great to hear that Natalie was able to get you booked in quickly and kept you updated throughout, and that Liam carried out the repairs efficiently to get you safely back on the road.
We'll be sure to pass your lovely feedback on to both Natalie and Liam. Thank you for choosing us, and we're delighted we could be there to help when it mattered most.
Safe travels!
Imogen
Exceptional care and service from all
When having problems with my van the staff have been exceptional in handling the coordination and tailoring the needs of the customer(me). They are always friendly and always give constant updates with plan of works. I have never had an issue that hasn't been resolved.
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Luke, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that our team has consistently provided exceptional support whenever you've experienced issues with your van. Keeping our customers informed and working closely with them to find the best solution is something we take great pride in, so it's fantastic to know this has made a positive difference to your experience.
Thank you for your kind words and continued trust in us. We really appreciate your feedback and look forward to assisting you again whenever you need us.
Take care,
Imogen
Luke went above and beyond to get a van…
Luke went above and beyond to get a van sorted for me. Well done and very happy
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Ricky, thank you for your fantastic review!
We're delighted to hear that Luke went above and beyond to get a van sorted for you. Providing great service and making sure our customers are well looked after is what we aim for, so it's wonderful to know Luke made such a positive difference.
We'll be sure to pass on your kind words to him. Thank you for your feedback, and we're so pleased to hear you're happy with your experience. We look forward to helping you again in the future!
Take care,
Imogen
Chris & Amanda
Chris & Amanda – absolutely outstanding service every single time I come here! They always go the extra mile to make sure every issue is fully resolved, and I couldn’t ask for better support. Highly recommended! ⭐⭐⭐⭐⭐
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Joshua, thank you so much for your amazing review!
We're thrilled to hear that Chris and Amanda continue to provide you with outstanding service. Going the extra mile to ensure every issue is fully resolved is exactly the level of care we strive to deliver, so it's wonderful to know they've made such a positive impression.
We'll be sure to pass your kind words on to both Chris and Amanda—they'll be delighted to receive your feedback. Thank you for your recommendation, and we look forward to welcoming you again soon!
Take care,
Imogen
Easy to deal with
Chris was accommodating and clearly communicating the booking and repairs process, very easy to deal with.
2026年7月13日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi John, thank you for your great review!
We're delighted to hear that Chris made the booking and repairs process clear and straightforward. Providing excellent communication and making things as easy as possible for our customers is something we really value, so it's wonderful to know Chris delivered on that.
We'll be sure to pass your kind words on to Chris. Thank you for your feedback, and we look forward to assisting you again in the future!
Take care,
Imogen
Freindly service
Freindly service, Good vehicle, Very clean, No hiring problems. Would recommend.
2026年7月12日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Layton, thank you for taking the time to leave us a review!
We're delighted to hear that you found our service friendly, the vehicle clean and in great condition, and that your hire experience was hassle-free. It's wonderful to know you'd recommend us to others.
We really appreciate your support and look forward to welcoming you back the next time you need us!
Take care,
Imogen
Excellent service from NorthGate as…
Excellent service from NorthGate as always. I had a courtesy van dropped off as my own vehicle was off the road, The lady that dropped it off was very accommodating. She answered all my questions which put me at ease as it was a larger vehicle than I am used to. I would recommend NorthGate to any company looking for vehicles
2026年7月7日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Morgan, thank you for your fantastic review!
We're so pleased to hear you had another excellent experience with us.
It's great to know that our team made the handover of your courtesy van as smooth and reassuring as possible. We're especially pleased that all your questions were answered and that you felt confident driving a larger vehicle.
Thank you for your recommendation and for your continued trust in Northgate. We really appreciate your support and look forward to helping you again whenever you need us.
Take care,
Imogen
I had a lovely experience dealing with…
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done! I even asked on progress and he went straight away and found out for me which showed the care he has for his customers. Definitely recommend this branch
2026年7月10日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Omar, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear you had such a positive experience with us.
It's fantastic to know that Steve provided you with excellent service and kept you informed throughout the repair process. We'll be sure to pass on your kind words to him—I'm sure he'll really appreciate the recognition.
Thank you for your recommendation. We truly value your support and look forward to welcoming you back should you ever need us in the future. Safe motoring!
Take care,
Imogen
Professional service
I came to Northgate hoddeson and was given a warm professional welcome by Christine, she further referred my case to Sami and Hunsh who also continued the professionalism by dealing with my issues in a timely manner. thank you so much.
2026年7月10日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Hussein, thank you for taking the time to leave such a lovely review!
We're delighted to hear that Christine gave you a warm welcome and that Sami and Hunsh were able to resolve your issue professionally and efficiently. We'll be sure to pass on your kind words to the team at Northgate Hoddesdon—they'll really appreciate your feedback.
Thank you for choosing us, and we look forward to welcoming you again in the future!
Take care,
Imogen
Super fast service free coffee friendly…
Super fast service free coffee friendly staff
2026年7月10日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Robert, thank you for your great review!
We're so pleased to hear you enjoyed our fast service, friendly team, and even the free coffee!
We really appreciate your feedback and look forward to welcoming you back again soon.
Take care,
Imogen
Absolutely amazing team use them for…
Absolutely amazing team use them for all my sevices and breakdowns never let me down
2026年7月10日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Simon, thank you so much for your amazing review!
We're delighted to hear that our team has consistently been there for you with your servicing and breakdown needs. Your continued trust and support mean a lot to us, and we're so pleased we've never let you down.
We look forward to helping you again whenever you need us!
Take care,
Imogen
Northgate Vehicle Hire からの回答
Hi Ali, thank you for your fantastic review!
We're delighted to hear you found our team friendly and professional. Your recommendation means a great deal to us, and we really appreciate your support.
We look forward to welcoming you again in the future!
Take care,
Imogen
Northgate Stockton have looked after…
Northgate Stockton have looked after our company well, we lease cars for work and have always had excellent, friendly customer service. They are professional and make looking after your car an easy, pleasant experience. Very professional.
2026年7月10日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Han, thank you for taking the time to share your feedback!
We're so pleased to hear that the team at Northgate Stockton has consistently provided you and your company with excellent, friendly service. It's great to know we've been able to make managing your leased vehicles as easy and hassle-free as possible.
We really appreciate your kind words and look forward to continuing to support you in the future!
Take care,
Imogen
Went into the Barking branch and was…
Went into the Barking branch and was blown away by the knowledge, professionalism and expertise of the team! Excellent service - Highly recommended 👌
2026年7月1日
自発的なレビュー
Northgate Vehicle Hire からの回答
Hi Lavine, thank you so much for your wonderful review!
We're delighted to hear you had such a positive experience at our Barking branch. Your kind words about the team's knowledge, professionalism, and expertise mean a lot to us, and we'll be sure to pass on your feedback.
We really appreciate your recommendation and look forward to welcoming you back again soon!
Take care,
Imogen
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