This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... ãã£ãšèŠã
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Great service from Martin at the Sheffield branch. I came in with my company vehicle for an assessment, and Martin was very welcoming, friendly and professional. He explained everything clearly a... ãã£ãšèŠã
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Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... ãã£ãšèŠã
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I would like to thank the stoke branch at northgate especially Tony the mechanic who made the special effort in turning into work early to service my van and keeping me on the road.cannot fault the se... ãã£ãšèŠã
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With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
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- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
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Lingfield Way, DL1 4PZ, Darlington, è±åœ
- 0330 019 8775
- info@northgatevehiclehire.co.uk
- www.northgatevehiclehire.co.uk
4.9
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Vehicle inspected and returned in goodâŠ
Vehicle inspected and returned in good time
2026幎7æ16æ¥
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Northgate Vehicle Hire ããã®åç
Hi Andrew, thank you for taking the time to leave us a review!
We're pleased to hear that your vehicle was inspected and returned to you promptly.
Providing efficient service while maintaining high standards is something we always strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to welcoming you back in the future.
Take care,
Imogen
Absolutely amazing staff
Absolutely amazing staff, always happy and helpful! And good coffee :)
2026幎7æ16æ¥
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Northgate Vehicle Hire ããã®åç
Hi Jakub, thank you so much for your fantastic review!
We're delighted to hear that our team made such a positive impression with their friendly and helpful service.
And we're especially pleased to know you enjoyed the coffee too! It's the little touches that help make your visit even better.
We really appreciate your support and look forward to welcoming you back again soon.
Take care,
Imogen
Brendan was super & very efficient
Brendan was super & very efficient, done a great job with an excellent service
2026幎7æ16æ¥
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Northgate Vehicle Hire ããã®åç
Hi Chris, thank you for taking the time to leave us such a great review!
We're so pleased to hear that Brendan provided you with excellent service and that his efficiency made a positive impression.
We'll be sure to pass your kind words on to Brendanâhe'll really appreciate the recognition.
Thank you again for your support, and we look forward to welcoming you back soon.
Take care,
Imogen
Service with a smile as always
Service with a smile as always , very polite and helpful . Always make sure youâre not waiting too long and keep you updated with whatâs happening. A pleasure to be helped by Kat today .
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi David, thank you so much for your lovely review!
We're delighted to hear that you consistently receive friendly, helpful service from the team.
It's especially great to know that Kat looked after you so well, keeping you updated throughout your visit and making sure your wait was kept to a minimum. We'll be sure to pass your kind words on to herâshe'll really appreciate the recognition.
Thank you again for your continued support. We look forward to welcoming you back next time!
Take care,
Imogen
Jeff & Jake were excellent on theâŠ
Jeff & Jake were excellent on the front desk.
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi there, thank you for your 5-star review!
We're so pleased to hear that Jeff and Jake made such a positive impression during your visit.
We'll be sure to pass your kind words on to themâthey'll really appreciate the recognition. Thanks again for your support, and we look forward to welcoming you back in the future.
Take care,
Imogen
Brent Cross always go the extra mile to help
The guys at Brent Cross are always great and always go the extra mile to help. Adam, Des and 1 other guy who sits next to them at reception forgot his name but canât forget to mention him also. This time I was here for the van MOT rather than have me wait around and delay jobs they managed to get me a like for like van and got me back on the road straight away with a nice coffee to take with me. Thanks again for the consist help when ever needed
2026幎7æ8æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ryan, thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that Adam, Des, and the rest of the Brent Cross team continue to provide the level of service you've come to expect.
It's great to know that arranging a like-for-like van during your MOT helped keep you on the road with minimal disruption, and we're glad the coffee was a nice touch too!
We'll be sure to pass your kind words on to the teamâincluding the colleague at reception whose name escaped you! Theyâll really appreciate your recognition.
Thanks again for your continued support. We look forward to helping you whenever you need us.
Take care,
Imogen
Every visit is a pleasure more thanâŠ
Every visit is a pleasure more than helpfull front staff.
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Royan, thank you so much for your lovely 5-star review!
We're delighted to hear that every visit is a pleasure and that our front staff have consistently provided such helpful service. Your kind words mean a lot to the team, and we'll be sure to share your feedback with them.
Thank you for your continued support, and we look forward to welcoming you back again in the future!
Take care,
Imogen
Natasha
Natasha, a warm welcome, professional and helpful. Top notch service, thank you.
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Stewart, thank you so much for your wonderful 5-star review!
We're delighted to hear that Natasha provided you with such a warm welcome and delivered professional, helpful service. We'll be sure to share your kind words with herâshe'll really appreciate the recognition.
Thank you for taking the time to leave your feedback. We're pleased to have provided a top-notch experience and look forward to welcoming you again in the future!
Take care,
Imogen
Brilliant service by Jo at receptionâŠ
Brilliant service by Jo at reception went above and beyond to help out thank you
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Michael, thank you so much for your fantastic 5-star review!
We're delighted to hear that Jo provided such brilliant service anwent above and beyond to help. We'll be sure to pass on your kind wordsâshe'll be thrilled to know her efforts made such a positive difference.
Thank you for taking the time to share your experience. We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Jack and Jeff where extremely helpfulâŠ
Jack and Jeff where extremely helpful and face and very professional
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi there, thank you for your fantastic 5-star review!
We're delighted to hear that Jack and Jeff were so helpful, friendly and professional throughout your visit. We'll be sure to pass on your kind wordsâthey'll really appreciate the recognition.
Thank you for taking the time to share your experience. We look forward to welcoming you back again in the future!
Take care,
Imogen
Ye was good git my van changes and gotâŠ
Ye was good git my van changes and got help emptying my old van and loading into new one
2026幎7æ15æ¥
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Northgate Vehicle Hire ããã®åç
Hi Scott, thank you for your 5-star review!
We're so pleased to hear that your van changeover went smoothly and that our team was able to help transfer everything from your old van into the new one. We're always happy to go the extra mile to make the process as easy as possible.
Thank you for taking the time to share your experience. We look forward to helping you again in the future!
Take care,
Imogen
Great service as per usual
Great service as per usual. Karen, Chloe and Natalie couldnât be more welcoming and professional. Thank you again ladies.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi Spencer, thank you so much for your wonderful 5-star review!
We're delighted to hear you've had another great experience with us. Karen, Chloe and Natalie will be thrilled to receive your kind feedback. It's fantastic to know they made you feel so welcome while providing a professional service.
We really appreciate your continued support and look forward to welcoming you back again soon.
Thank you!
Imogen
Both Jeff and Jake were very helpful inâŠ
Both Jeff and Jake were very helpful in getting me a replacement vehicle.
2026幎7æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi Joe, thank you for your 5-star review!
We're delighted to hear that Jeff and Jake were so helpful in arranging your replacement vehicle. We'll be sure to pass on your kind words to themâthey'll really appreciate the recognition.
Thank you for taking the time to share your experience. We look forward to helping you again in the future!
Take care,
Imogen
Couldnât have been dealt with anyâŠ
Couldnât have been dealt with any better. Kept updating me throughout the process. Offered refreshments as soon as I walked through the door. Very friendly staff members throughout. Colin southern housing âïžâïžâïžâïžâïž
2026幎7æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi Colin, thank you so much for your fantastic 5-star review, Colin!
We're delighted to hear that you had such a positive experience with us. It's great to know our team kept you updated throughout the process, made you feel welcome from the moment you arrived, and provided friendly service throughout your visit.
Your kind feedback means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again in the future!
Take care,
Imogen
Sammi was very helpful
Sammi was very helpful. After having a issue with the vehicle that was hired and got me a vehicle to use why the other van was being repaired
2026幎6æ30æ¥
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Northgate Vehicle Hire ããã®åç
Hi Ashley, Thank you for taking the time to leave us a review!
We're sorry to hear you experienced an issue with your hire vehicle, but we're so pleased that Sammi was able to help and quickly arrange a replacement while your van was being repaired.
We'll be sure to pass on your kind words to Sammiâthey'll really appreciate the recognition. Thank you for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
5 Star Service
I can't thank Amber at Northgate Glasgow for all her help, my vehicle went down this week with a fuel leak and being a vehicle down was impacting my operation significantly as with the work we undertake, our vehicles require specific markings and with no such vehicles being available in branch, Amber was able to pull out all the stops and get a vehicle from another branch to keep us going - 5 star service!
2026幎7æ14æ¥
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Northgate Vehicle Hire ããã®åç
Hi Steven, thank you so much for your fantastic review!
We're thrilled to hear that Amber at our Northgate Glasgow branch was able to help during what we know was a challenging situation.
We'll be sure to pass on your kind words to Amberâshe'll be delighted to know her efforts made such a positive difference. We understand how important it is to keep your operation moving, and we're so pleased we could get the right vehicle to you and minimise the disruption.
We really appreciate your feedback and your 5-star rating. Thank you for choosing Northgate, and we look forward to supporting you again whenever you need us.
Take care,
Imogen
Very good customer service
Very accommodating when i missed my previous appointment. Was served by Martin at the front desk, very lovely gentleman.
My repair was very quick.
2026幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi Alys, thank you so much for your kind review!
We're delighted to hear that we could accommodate you after you missed your previous appointment.
We'll be sure to pass your lovely comments on to Martinâhe'll be pleased to know he made such a positive impression. It's also great to hear that your repair was completed quickly.
We really appreciate your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Coventry depot was very accommodatingâŠ
Coventry depot was very accommodating on collection time as I explained I am working away in Lincoln. Staff were very helpful special mention for Dajinder, (Jin) who was extremely helpful polite courteous and sorted the slight problem out we had with the wording on my insurance policy in a very professional and kind manner. The whole experience from Karl setting up my account to driving my new van which is fantastic was a very pleasant transaction THANK YOU
2026幎7æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi Stephen, thank you so much for your fantastic review!
We're delighted to hear that our Coventry team were able to accommodate your collection time and make the whole process as convenient as possible. It's especially wonderful to know that Jin provided such helpful, professional and courteous service, resolving the insurance query with care, and that Karl made setting up your account a smooth experience.
We'll be sure to pass your kind words on to both Jin and Karlâthey'll be delighted to hear your feedback. Thank you for choosing Northgate, and we hope you enjoy your new van. We look forward to assisting you again in the future!
Take care,
Imogen
Always a pleasure to Visit North GateâŠ
Always a pleasure to Visit North Gate Pompey, Excellent Service, Great Coffee, Thank you
2026幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi Taylor, thank you so much for your lovely review!
We're delighted to hear it's always a pleasure to visit our Portsmouth branch. It's great to know you received excellent serviceâand we're especially pleased you enjoyed the coffee too!
We really appreciate your kind words and your continued support. We look forward to welcoming you back again soon!
Take care,
Imogen
I was left stranded for 10 hours
I was left stranded for 10 hours, no updates from the original person I spoke to and gave every detail too, until I decided to use a different phone to get through to a different department, the number I originally rang on was clearly being ignored so I was unable to get through to anybody for an update, I was in a dangerous spot and the times that somebody was coming kept moving, The actual Recovery guy (from Gloucester) and the guy working in the office (in Bristol) when I finally got there can not be faulted at all, They were great and did everything they could to get me on my way upon arriving, but the people Dealing with things up to that point were absolutely shocking. To be left stranded in that heat for 10 hours in the middle of nowhere in a dangerous position is not right on any level.
Absolutely shocking service.
2026幎7æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Northgate Vehicle Hire ããã®åç
Hi David, thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how distressing and frustrating it must have been to be left waiting for so long, particularly in a dangerous location and during such hot weather.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the delays you experienced. We do, however, appreciate you recognising the efforts of our recovery driver from Gloucester and the team member in Bristol, and we're pleased they were able to assist you once you arrived.
We'd like the opportunity to investigate what happened and understand why the communication and response fell short on this occasion. Please contact us with your vehicle registration and any relevant details to customer.services@northgate.co.uk so we can look into this further and address your concerns.
Thank you again for bringing this to our attention.
Take care,
Imogen
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