Nowbroadband レビュー 

Completely nonexistent customer service. Was with them for 5 years and broadband was okay, not particularly fast but was fine for a single telly occasionally streaming. Price hikes weren’t worth the speed. Could never get a hold of anyone when internet went down but always managed to problem solve or wait it out. Cancelled out of contract and was told I was due a refund for overpayment. Two months of emails and not a single reply. Live chat doesn’t exist for broadband customers. Was told this on the NOWtv chat but was told a callback request had been put in for the broadband team and never received a call. Can’t get through and keep getting disconnected when I try to call. Honestly the internet service is just totally average and not worth the hassle of how impossible it is to contact anyone to amend your contract/accept new offers or cancel when your contract is up.

Used them for 4 years and never had any major problems.
Contacting customer service was always tedious (with them trying to increase my subscription), but overall the cheap price was worth it.

I am writing to formally complain about a frustrating billing issue I have encountered with your service.

About a month ago, I updated my payment method from my credit card to my debit card so that future charges would be made to my debit card. Although the new payment details appeared to be updated in my account, you still charged my credit card again for the latest billing cycle. Immediately after noticing this, I called and cancelled the service within the same billing period.

Despite the cancellation, you deducted £44.50 from my credit card. I was assured that I would receive a full refund, but I have only been refunded £41.68, and I do not understand why there is a discrepancy.

It has now been over a month, and the refund still hasn’t appeared in full on my card. Because you charged my credit card, I am also incurring interest charges for an amount I should not have had to pay in the first place. Essentially, I am out of pocket not only for the incorrect charge, but also for the interest on that charge.

When I called again, I was told it would take another 3–5 business days for the refund to process. Meanwhile, my credit card payment is due, and I will be forced to pay that interest out of my own pocket. I find this completely unacceptable.

This has been the worst experience I have had with an internet provider. Reaching your customer service is a challenge, nothing gets resolved via chat, and everything requires a call, which only prolongs the process unnecessarily.

I request an immediate and full refund of £44.50, as well as compensation for the interest charges I have incurred due to your error. I expect this matter to be resolved without further delay.

Cannot access my online account. Called NOW numerous times: each time I can barely understand what the overseas call centre operator is telling me and each time it's a different excuse

In May I was told not to worry it will be working later. It wasn't.

Now I'm told it's a glitch and if I changed over to SKY then this wouldn't happen.

I feel they just make it up to get rid of me. When my contract runs out it's bye bye NOW.

Hopeless.

Advised NOW of a change of address on 23rd June, negotiated a new package and was advised that this would now be managed by Sky, rather than NOW. NOW have continued to take payment in addition to the new Sky payments and this has still not been resolved by NOW. Numerous calls and emails and I still waiting for the incorrectly taken payment to be refunded. Shocking customer service - it would be a different story I'm sure if I owed them money - avoid, avoid, avoid.

This has been the most infuriating experience with a service provider.

We've had issues with their billing where it won't take the money from the account on the agreed upon date. The money will be in the account, they won't take it, and then they send a notice that it is declined.

Obviously, there's an issue with their backend automation or perhaps the card. Simple, right?

Wrong.

I tried setting up a new card. They declined that too. I figured maybe the online platform was down for the day.

I tried the next day. And the next day. And the next day. ON MY VACATION.

When I got back, I called them to get the payment to go through. It worked (finally) and I figured the situation was resolved.

Wow I was wrong. Then they didn't take the money the following month either.

That brings us to today. I was having issues with the wifi being spotty. As someone who works from home, this isn't great, so I called to check in on the technical side.

That's when they tell me they've cancelled the account.

I ended up needing to speak with 5 different people, only one of whom was kind and helpful. The others all interrupted me, spoke down to me, and blamed me for the payment issue.

I figured I could just sign up for another wifi provider and call it a day.

Nope. They've set it up so that I can't leave with an open PROVIDE order. A what? Basically a pending cancellation on their end that basically black lists you to any other company until THEY decide when you're cancelled.

Again, I work from home. I depend on my wifi services.

I had to demand to speak to a manager (ew) and they told me they have sent in a request to try to get that resolved in 5-7 business days. Oh, but Now could also cancel my services within that period and not let me have another provider until Sept 8.

But I won't know unless I call. Oh, and there's no guarantee that request will go through.

Anyways, now I'm stuck in limbo, hoping I can get this resolved.

Their customer service was so awful, especially for £42 per month. I am stunned that this is how a customer would be treated and I can't wait to be able to get with another service provider.

Hold me in your thoughts. <3

Paid a total of £300 for 12 months broadband (£25 a month). Due to NOW Broadband totally failing customer obligations, I have successfully obtained two compensation claims totalling £250 via CISAS.

If you have been mistreated by NOW, please don’t let them get away with it. Report them to CISAS.

Contact now to arrange a home move, everything was in place to have broadband working on the day of the move. Instead Now cancelled my account and contract and left me with no Internet when I really need it. No communication or reason why they did this. Calling it a technical issue when it is clearley someone not doing their job.

Unless you're prepared to take it to the wire- and I really haven't the time or energy- forget about NOW. They will tie you up in knots with their lies, incompetence and evasion. Twice my internet went down and both times they tried to point the finger of blame in my direction. I took photos, argued my case before NOW had Openreach test and repair the line. I lost my service (first time) for 15 days and NOW offered £10 compensation. Only when I threatened them with OFCOM did they buckle and discount 2 months of service. I'd been on the phone six times (arguing the toss over who was responsible for what) lasting more than two hours in call time. The second time I had no internet for 5 days. The usual denial from NOW when I reported the fault. I registered a complaint on the email address NOW provided and they simply ignored it and closed the case. Whenever, you report anything they just offer a so-called superior (more expensive) package. Horrible money grubbing organisation.

Originally not too bad, reasonable price and only occasionally down, but now it's awful.Broadband is always down, if I ever switch my router off it takes hours to connect so I have to leave it on permanently and even then it's down for hours daily.Been with them less than 3 years and the cost has gone from 23 pounds a month to nearly 45!! All for shocking reliability and good luck getting help from them.Something wrong at my end sent engineer...nothing wrong my end and still soooo bad.Now I'm waiting for my new supplier, reading these comments I wonder how much trouble I will have with Now escaping from them!!

This companies systems are actually so terrible and infuriating that it honestly isn't worth going with them even for a good deal. Pay a few extra pounds to go elsewhere.

When my bank card changed they didn't take my payment and switched off my service without telling me. I then used their phone system to pay and updated my card details to my correct details on the online system, and I can see they have my correct details.

However for three months in a row now they have failed to take my payment, and not sent any communication. The first I know of any problems is when my service has been cut off.

The telephone menu system is also the most infuriating system to navigate.

Avoid at all costs

Disgusting Customer Service

Just called Now Broadband to make sure my account has been cancelled due to changing provider. The woman I spoke to was straight up rude, told me she would not cancel until the end of the month. I asked to speak to a manager; she point-blank refused. When I asked to raise a complaint, she told me to do it online and hung up. I called back and spoke to Aqeel, who has made sure my account was closed from when I switched over and to call back in 8-10 days. Why this couldn’t have been done on the first call, I’ll never know. Do not use Now Broadband.

Very miserable customer service. Rude and fed up Manish. These guys got no respect

They raised the price before the specific date they had informed you about. I received a message which clearly caused a misunderstanding. Once, their customer service was also disrespectful and ironic, and I'm wondering if the misleading message was intentional. As the customer service was unable to solve the issue, they attempted to convince the client that the problem was due to the client's inability to understand a written message, trying to make up for the reality of Now's wrong communication.

I just called to renegotiate a new 12-month contract. Manish was obviously very bored and didn't want to be friendly or helpful. Asked for my password and told me it's part of the ID verification process?? Who asks for a customer password? So, he couldn't match a competitor even though I've been with them for years and was very quick to end my call. It's been real NOW Broadband, thank you and goodnight.

Still waiting for my refund . Hard to talk to anyone they all working for now tv not for now broadband .

Now TV put my monthly charge up mid contract so I changed to a new provider. They blocked my one click switch and I told them I wanted to leave then told me they'd cancelled my contract when they hadn't. Today I've finally got an email saying they'll let me leave, so I've been paying an extra 3 weeks for a service I don't need and haven't been using.

Absolutely useless service. The broadband is painful, every month or so there’s an issue with the line or router leaving me without wifi for days.

Finally when the router packed up they said I had no choice but to switch to sky as they weren’t issuing and new routers. I had no choice. They said I’d have no cancellation charges but a month later they still took money out of my account. I was told that I’d get a refund in 3-5 days then I was told it’d take a month when I called up and it never arrived. Disgusting holding onto my money.

This has been the WORST CUSTOMER SERVICE EVER.The person didnt let me speak and requested to speak to a manger which i did after repeating myself x10000.Before to be put through I was told it will be a waste of time as nothing can be done.Then the manager comes and says nothing can be done and can call 101 times I will never be able to speak to NO ONE ELSE apart from her and NOTHING CAN BE DONE.Something NEEDS TO BE DONE AS THIS IS NOT A WAY TO TREAT PEOPLE.THIS IS DISGUSTING

🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡 SCAMMERS !!!!!!!!!!!!! BEWARE !!!!!!!!!!!!

NowTV. Are thieves, they make it impossible to cancel, when out of contract. They stole over £300 after I tried to cancel my subscription. Do not subscribe- Please 🙏 or they will screw you too. 🤬🤬🤬🤬