Nowbroadband レビュー 

If I could leave 0 stars I would. I contacted the nowtv bereavement line to inform them that my mother (the account holder) had passed away. I was told I’d get a call back within 48 hours. I didn’t receive a call back so contacted them again and spoke to the most disrespectful unhelpful member of staff. I originally set the account up when I lived with my mum a few years back and she had a nightmare changing the account to her name/email when I moved away. She managed to change it however they must not have changed it over correctly so said the account is still in my name even though the email is my mums and the DD was my mums. They would not let me pass verification stage for the account to close it as I refused to accept I was the account holder as it’s their error for not changing it over correctly and I am not being held responsible for the account. The staff member said I’d need to email. I have sent several emails explaining the situation and included my mums death certificate and received no response. I have access to my mums email address since she passed in June and they have sent her several emails saying she owes them money!!! Absolutely disgusting customer service especially during the most difficult time. No professionalism. No empathy. If they could take money from a dead person they would.. I’ve got the emails to prove they are trying to do this!

The broadband connectivity was the only stable element to my relationship with Now Broadband and Sky Broadband. Beyond that their customer service has been nothing short of appalling. Knowing this I moved to a new address and setup a move of the service.. All was ok (i thought ) as i had email confirmation, yet, despite doing this 3 weeks in advance they still managed to mess up the entire process. Then wanted to charge me an additional months subscription which would be refunded in .. another 30 days. Not going happen. I cancelled my subscription and sent back the router. happy to pay for the subscription of the service, up to termination date, but not beyond that and have Now broadband hold my my money for 30 days.

Their customer service representatives are frankly terrible with communication and with lack of email comms being provided, dealing over a phone is not the best way forward. Cant recommend them. Hence 1 star for the connectivity and all other stars lost for customer service and limited communication provided.
In view of the

1 month Rolling contract is valid for 12 monthly only.
After 12 month now broadband will force you to sign a 12 contract or you have to pay the double price.
So it's actually 1 month rolling is 12 months contract.
Don't let them fool you
I paid £50 for the rooter. It will go to bin

Now broadband apparently "attempting to call me".
Complete lies!! My phone lists everyone who calls, up until today they havent despite their email "reassurances" .
Clearly the penny's finally dropped that we can tell if we have missed calls so they DID ring, let it ring TWICE and hung up.
I'm guessing that's how they convince managers they're "working", ie they DO ring but don't bother to wait until someone actually answers so it appears as if they're dealing with complaints.
I'm here to tell you they are not.
Disgusted and contacted OFCOM

Service was fine when I needed it.

My minimum contract ended and I contacted them in May to cancel, sent as chaser in June and a complaint in July.
All have been ignored and they are still taking payment, in clear breach of direct debit rules.

Would not use them again. Shame as if I was rating on broadband and speed or price it would be four stars, but I cannot give them more than one, as could not possibly recommend them based on their awful customer service.

Dirty tactics - avoid Nowbroadband!! They were always easy to deal with until we recently changed to another provider. They acknowledged that we were switching last month but they have just charged us again this month, and double what we were originally paying.
During the switch access to our online account was not available - it just disappeared - we wrongly assumed that meant they had closed it. We can access it again now - and according to them we're still getting broadband from them - we're not!!
Their online chat service is supposed to be available until midnight - its not!!
They won't get any repeat business from us in the future. I don't recommend them - avoid!!

Now broadband has always bwwn my supplier and never had no problems until today they sent me an email on the 15th July 2025 said I needed to make a payment otherwise in 7 days they would cancel my services I replied on the 20th July 2025 by email that my paydate has changed so please allow me a grace period till the 25th July 2025. I heard no reply but woke up this morning going about my business everything pal then Internet went off around 9.45 I called the immediately asked why they said they sent an email warning I advised I recieved it and replied on 20th July offered to send them the screenshot and email and they refused to have me send it and would nt resume my services till I paid. I advised what is the point of me communicating with you if you don't read emails. I just see them in a bit of a different light I habe not fully gone into it as it's long and am not disputing I owed the money I was just want a few days grace till I could pay it as they had done it once before for me. Als if it was a regular thing where I don't pay I would not be on here habe ingredients a moan more than anything am just disappointed. So just be careful speak to a person rather than a email as they seem to not see them or read them.

Would give them 0 if I could.

Signals pathetic and barely works. Customer service is non existent too.

Would avoid at all costs!!

Website is totally non-functional. Just got an email saying I'm 3 months overdue, despite having a direct debit, and there's literally no way for me to pay it. No matter the browser, the website is totally broken with no way to pay.

Originally went to Now Broadband for its reasonable prices.

I originally joined years ago and gradually the prices have crept but always remained reasonable. However this is no longer the case.

The last time I entered a contract it was at £24 a month, my contract ended and this crept to £26 a month which I have paid for the past year.

Yesterday my bill went out, but it had increased to £29 without any prior notice. Today I received an email stating that from next month it will increase to £45 per month but I can enter a 24 month contract for £31 a month… still much more than I have been paying.

I’m not sure what their logic is, they have zero customer loyalty and they are losing the customers who joined because Now Broadband was reasonable.

I have called and cancelled my subscription. I’d rather pay more for a provider who won’t keep increasing my bills and treating me like a cash cow.

I've been with NowBroadband for a few years now. The broadband service itself has been pretty reliable. Hence I am still with them. However, the customer service and account webpage management is woeful. Every time I've needed to change my payment card, I've updated this on my account and the payment bounces back. But they don't tell you this. When you look at your past payments on your account, it will say it was paid and all up to date, and then all of a sudden you get cut off. I then try to pay manually by phone, so I use the telephone payment system... this never works. So then I have to call an actual person during working hours, and get through to a very busy sounding call centre where I can barely understand or hear the staff member.
I recently moved home and had to call to arrange moving as there was no ability to do this online like other providers. The call was answered quickly, but took 45 minutes to resolve. Despite clearly wanting to simply move everything over, he was insistent on talking about a whole host of other things to do with billing and options. I had to repeatedly ask him to repeat his questions because of the background noise. The whole experience with Now Broadband customer services over the past 3 years has at times exhausted me.
Simple things they need to improve:
Accurate customer page information. If I haven't paid for whatever reason (their fault or mine), I should be able to see there's an issue before getting cut off. It doesn't help going to the bill section and it telling me I've paid when I haven't.
They need to sort out their payment card software. I've never had a new card change on my billing actually update on their system, despite it clearly saying it has on my account. When calling in I'm told the card bounced back, which is weird given I then pay over the phone then with the card that it supposedly the problem.
I have no problem where they want to base their customer services, however I would like to be able to hear them and for them to understand my request.
The call to my electric company took 5-10 minutes to resolve with my move. I feel 45 mins is a little extreme for such a simple request with broadband.
I don't understand why they don't have direct debits, which would stop the payment card issues, that they clearly can't manage.

Only any good when a new customer. Totally untrustworthy company thereafter.

Currently offering £23 pm to new customers. Refused to offer that same deal for a new contract with me.

Wrote last December saying I could keep same £29.50 (originally it was £22 or £23) or sign a new contract for £33.50

Small print did suggest it would go up in March though I heard nothing from them.

I June the greedy xxxxxxxxxx tried putting it up another £3 pm, told me over the phone I was paying £31.50. I told them to cancel it, Vodafone are at £25 plus a then £95 voucher (now cut to £65), Plusnet £26 £50 voucher? One stream would go as low as £18.95 Inc router rental, I'd only get about 37.5mbps speeds at best (usually about 28)on a part fibre part copper line. Kcom offer a £175mbps full fibre new installation at £24 pm.

I've only tended to glance at opening and closing balance on bank statement and been happy but suddenly noticed these people have not only not cancelled as instructed but have now been fleecing me for £46.50pm since March. Bank employee was initially trying to tell me he could fill a form in but not guarantee it would stop payments. I told him, my money, I'm telling you to stop them so you either do that or we close the account and that will stop them for sure. Ended up with Manager, Merchant services were not helpful on the phone re reclaiming the overpayments but a stop was put on future payments. After leaving received a text and email stating the last payment of £46.50 is being credited yo my account and Now will have to challenge that if they think they have a case.

They will cut you off immediately if there are any payment issues - in the case of a new bank card, the customer can inform them about their replacement card details but if someone does not update these details on the system, goodbye internet. And who is dealing with complaints? You get the same call centre staff reading from a script. Another business cutting costs and placing the customer last. We should be able to pay via DIRECT DEBIT - customers are calling out for this. The company ignores!!!

Worst customer service we have ever experienced with a broadband company. Call centre is abroad, quite difficult to understand the operator (who said his name was Selman) due to both accent and background noise and Selman was the most unhelpful member of staff for Now Broadbad that we have ever experienced. He was rude, he blatantly lied about our address not having access to a cheaper deal (even though I had checked it myself before the call via the Now Broadband website) and then when I asked for the call to be escalated to a manger / supervisor, he essentially put me on hold until I hung up 10 minutes later. Selman, because of your attitude, we are now in the process of moving to another provider.

Have been with Now broadband for 3 years. No problems at all. Got an email 10th June saying it's going up £3 a month. I can cancel within 31 days after receiving email and won't have to pay early termination fee. 13th June I rang up again as it wasn't cancelled, rang up about 25th June as it still wasn't cancelled. Went over to sky on the 30th June. Got a text message today saying if I don't pay my bill of £32 I will be charged £10 fee. Just rang up again 4th July, the woman said I will cancel today, but haven't received any other calls to cancel which is total BS as my messages on my account say, sorry to see you go, your services have been cancelled. As I said I never had any problems, but this just not acceptable. This is the 4th time I have rang up. They had not better try to charge me as it's their incompetence, not my fault. 😡😡😡😡😡😡😡

Now broadband cancelled my broadband with three days notice because of an admin error. I have called at least 20 times and made 4 complaints and no one has called me back. I have been assured I would not receive and charges but a refund of a pro rata payment. All lies and misleading, no one answers a direct question and avoids it. No managers have called me back after being promised on four occasions. I have to call and chase the refund, only to be sent an email for a canx fee amount that i was promised I would not occur.
A total joke of a company and the worse customer service I have ever experienced - stay away, do not do it its not worth it!!

I called Now to discuss the price hike from £24 per month to £41 per month! I said I wasn't happy as I had to buy a booster for my small flat, which I have never had a problem with other providers previously and they didn't want to price match with other providers and I could hardly understand the person I spoke to. I have asked to cancel and the person said my provider will do that. I want to give 10 days notice as I have been requested to but nobody will log it! I will keep trying.

If there is a lower, I would give it -100. This is the worst company to deal with, and the customer service is disappointing and has a nonexistent resolution to issues. Please do not go with this company.

Terrible customer service and very difficult to contact them. Nothing seem to work.

Phoned now broadband as I have done for the last 7 years at the end of the yearly contract to discuss renewal/leaving. The attitude of Salman was such that I said to him you seem to want me to leave. I could not believe how he was speaking to me and I have now changed to another provider. As a result of looking for a new provider I looked at trustpilot and also looked at the reviews for Now and see that yesterday there is a similar complaint about Salman who had an accent I found difficult to follow.