Order several months ago . Still have not received the products. Spent $156.00 nothing to show for it and customer service is not very helpful. Tracking shows it hasn’t moved past shipping label being... もっと見る
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Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... もっと見る
企業が回答しました
I needed to know the expiration dates of the product as I only take one capsule a day. Emily replied to my emails providing me the information so I could make my decision. She also let me know about t... もっと見る
企業が回答しました
I found it easy to order online, I was provided updates and the two bottles arrived just as predicted and as I was informed. My acupuncture therapist recommends the pills. She also takes them regua... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
連絡先
5880 Collins Ave, 33140, Miami, 米国
- support@nutriessential.com
- www.nutriessential.com
3.5
まあまあ
801件のレビュー
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
AVOID THESE SCAMMERS
I ordered supplements from this US online store. They sent me completely the wrong item. So I never received the item I ordered and paid for. It wasn't something as simple as a brand difference or different formulation, it was a completely different item that I have no use for. I contacted their awful customer support via the chat option on their website and via email. After some time I received an email that said they would look into "how the discrepancy occurred". Thats ridiculous! I don't care how it occurred! The how isn't my problem. Fix it. I paid for something I didn't receive so at this point I've been robbed basically. They've broken the contract of sale. No offer to resolve it. I also paid expensive shipping and tax as I was ordering from the UK and their store is in the US. That's absolutely fine if I had received my item. I ended up re-purchasing my item elsewhere. Please AVOID Nutriessentials. They don't intend to send people what they have purchased and they don't intend to refund customers for these mistakes. I bet they make quite a bit of money scamming customers with unfulfilled and incorrect orders. I have given Nutriessentials ample opportunity to resolve this. My incorrect order arrived 20th February and it's now 18th March with no reply from Nutriessentials. No refund. No offer to resend my item.
UPDATE: these cheeky so and so's rang me late in the evening after 8pm expecting me to correct their mistake! You heard that right. I must go out of my way and post the incorrect item I received to it's intended buyer. Apparently there was a mix up. Same surname. They received my item (which I guarantee was more expensive than theirs) and I received theres. So after almost a month, after I've counted my losses and binned what they sent me in error. They expect me to post this item to someone and equally and stupidly expect the other poor buyer who has also been inconvenienced to post my item to me which they received in error. You couldn't make it up! Refund us both. The time has passed for favours. I'm not USPS, I'm not FedEx, I'm not a courier service. You're taking the P
2026年3月18日
自発的なレビュー
Nutriessential からの回答
Dear Kierie,
We’re genuinely sorry to hear about your experience and understand your frustration. However, we would like to clarify a few important points.
Your order was processed and shipped from our side correctly and on time. Unfortunately, due to a label mix-up during dispatch, the packages were unintentionally interchanged between two customers with similar details. We fully acknowledge this error and have been actively working to investigate and resolve the situation.
That said, we respectfully request you to refrain from referring to us as “scammers.” We are a legitimate business, and your order was fulfilled and delivered, albeit with an incorrect item due to an operational mistake—not intentional misconduct.
Our team did reach out in an attempt to resolve this efficiently for both affected customers. We understand that the delay and inconvenience have been frustrating, and we sincerely apologize for that. Please be assured that we are committed to finding a fair resolution.
We appreciate your patience and cooperation while we work through this matter.
Thank you,
Marry Brown
Great experience and high quality…
Great experience and high quality supplements
I had a very good experience ordering from Nutriessential.
The supplements arrived safely and were well packaged, and the quality of the products is excellent.
Customer service was also responsive and helpful when I had questions about my order.
I will definitely order from them again.
2026年3月15日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your wonderful review! We’re truly delighted to hear that you had a great experience ordering from Nutriessential.
It’s great to know that your supplements arrived safely, were well packaged, and met your expectations in terms of quality. We also appreciate your kind words about our customer service team—we always strive to provide helpful and responsive support to our customers.
Your feedback means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Nutriessential!
Easy to find product easy to place…
Easy to find product easy to place order some other sites are confusing and make it hard to place an order your site is very quick to place in my email product is excellent
2026年3月15日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to navigate and that placing your order was quick and straightforward. Making the ordering process simple and convenient for our customers is something we truly strive for.
We’re also very glad to know that you are happy with the product. Your feedback means a lot to us and motivates our team to continue providing the best possible service and experience.
Thank you again for your support—we look forward to serving you again in the future!
I strongly advise against shopping at…
I strongly advise against shopping at Nutriessential. They use deceptive pricing and illegal billing practices.
I placed an international order and paid the full amount at checkout, including a $30 shipping fee.(deliver to Singapore ). However, once they had my card details, they processed an additional unauthorized transaction of $48.05 without my consent or any 3D-secure verification.
When I contacted customer service to dispute this, they cited a "weight policy" hidden in their terms and refused to refund the money. To make matters worse, they began threatening me with "recovery fees" when I mentioned filing a dispute with my bank.
Charging a customer's card a second time without their explicit authorization is a direct violation of payment processing rules. This is not a "shipping adjustment"; it is an unauthorized withdrawal of funds.
Avoid this store if you value your financial security.
2026年3月9日
自発的なレビュー
Nutriessential からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience left you feeling this way, and we would like to clarify a few important points.
For international orders, the shipping fee shown at checkout covers a standard base rate. As stated in our shipping policy, the final shipping cost may vary depending on the actual packed weight or volume of the shipment once the order is prepared for dispatch. In cases where the final shipment weight exceeds the standard limit, an additional shipping adjustment may be applied by the carrier.
We understand that unexpected charges can be frustrating, and we strive to be as transparent as possible about this process. The adjustment applied to your order reflected the actual shipping cost charged by the carrier for the final package weight, rather than an arbitrary or deceptive charge.
At no point is it our intention to violate payment policies or create an uncomfortable experience for our customers.
We also want to clarify that our goal is always to resolve concerns respectfully and professionally, and any communication regarding disputes or recovery procedures is intended to inform customers about the standard process when chargebacks are initiated.
Your feedback is important to us, and our concerned team addressed your concern by providing you all the necessary details.
Buy from a better company
No need to repeat the concerns regarding their conduct. If you by from them just know they will charge you USD100 to post a 3 pound package after you have already paid for your order and shipping in full. Just buy from somewhere else and save yourself the hassle. @Nutriessential keep your genetic BS response to yourself, no one reads it and decides to purchase from you after reading all your 1 date reviews here.
EDIT: @Nutriessential when the only information you provide about shipping says “shipping and taxes calculated at checkout” and then you calculate and charge shipping at checkout you have entered a agreement you can no longer unilaterally change. To use your own words from other replies to the same issue “we understand” that you understand your own shipping policy and that when you say “shipping and taxes calculated at checkout” then you don’t adhere to this you are breaching the commitments you make during the purchasing process. Given the number of times you have replied to customers about this issue you are clearly 100% aware of the issue. I think there is a word for that kind of conduct!
2026年3月12日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback. We would like to clarify how our international shipping process works so that other customers have accurate information.
When an order is placed, an initial estimated shipping amount is charged based on a base weight of 0.41 lb and the destination country. This estimate is clearly mentioned during checkout. Since customers may add multiple products or different quantities, the final package weight and dimensions are only known after the order is packed.
Once the order is prepared and our carrier partner generates the official shipping label, the actual shipping cost is calculated based on the final weight, package dimensions, and destination. If there is a difference between the estimated and actual shipping cost, the remaining amount is charged accordingly. This is a standard practice for many international shipments where real-time carrier costs vary significantly.
In your case, the additional shipping charge reflected the actual carrier cost for the final package weight and destination, not an arbitrary fee.
We always aim to maintain transparency with our customers and are happy to explain shipping charges whenever needed. If you would like us to review your order details together, please contact our support team directly and we will gladly assist you.
Thank you for your understanding.
— Team Nutriessential
DO NOT USE because its fake
DO NOT USE! .They take your money and do not deliver! I placed an order and never received it. I contacted them and received a reply that it was a mix up and it will be resend. Fake tracking numbers leading to dead end. Months passed in waiting and now they don't reply to my emails.
2026年3月11日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback.
I would like to address your concern regarding the payment and delivery of your product. Please be assured that we have taken all possible actions to deliver your order, and the tracking details have been shared with you on both occasions. Unfortunately, the shipments were returned to us because customs did not allow clearance.
We truly appreciate your understanding of this process and the limitations involved in such situations. I would also like to clarify that none of the tracking numbers provided were fake — you can monitor the shipment’s progress and see the movements indicating the return of the reshipped package. Our concerned team has already addressed your concern and informed you of these updates.
Thank you again for your patience and understanding. We truly value your feedback and the opportunity to clarify the situation.
I have gastritis diagnosed in 2025
I have gastritis diagnosed in 2025. I'll have a follow-up a year later. I'm on a medicine, and reviewed supplements with A.I. bringing me to peptic care.
2026年1月1日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your experience with us. We truly appreciate you taking the time to leave a review.
We’re glad to hear that while researching supplements, you came across Peptic Care and decided to give it a try. Managing gastritis can be challenging, and it’s encouraging to see customers actively exploring supportive options alongside their current treatment.
We wish you the very best with your follow-up next year and hope that Peptic Care continues to be a helpful part of your wellness routine.
Wishing you continued health and well-being.
Broken safety seal and poor customer response
I had a very disappointing experience with Nutriessential.
First, my order took a long time to ship. After waiting over a week just for it to be sent, the delivery process was already slower than expected.
When the package finally arrived, I discovered that one of the bottles had its inner safety seal broken and opened, and two bottles were missing the plastic exterior seal around the lid entirely. The seal also had strange markings, which made me very uncomfortable about the product’s safety.
I contacted the company and provided photos. Instead of addressing the issue properly, they suggested that customs inspectors may have opened the bottle. However, I contacted Canadian customs (CBSA) and they explained that when they inspect packages they reseal them with yellow inspection tape. My package had no inspection tape at all, meaning it was never opened by customs.
In other words, the product appears to have been shipped with compromised seals directly from the company.
This is extremely concerning when dealing with health supplements that people consume. Product integrity and safety seals are basic quality control standards.
Despite explaining this and providing evidence, the company did not take responsibility for sending a compromised product.
Because of the long shipping delay, broken safety seals, and poor customer support, I cannot recommend ordering from this company.
UPDATE: The image that was shared showing the customs seal is an example one I received from customs. It is NOT of the package I was sent. Furthermore, I attached this example picture to the email I sent Nutriessential, and they DID NOT respond. I have the emails to prove it. They never addressed it.
2025年4月5日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback. We are truly sorry to hear that you had a disappointing experience, and we take every review very seriously.
After reviewing the details, we found that your last order with us was placed in 2024. At that time, your concern was addressed by our support representative and the shipment was delivered accordingly.
Regarding the image you shared, it clearly shows a label indicating that the package was opened by the Canada Border Services Agency. Please note that customs authorities may inspect international shipments as part of their regulatory procedures, and this process is completely outside of our control. All products shipped from our facility are sent sealed and undergo strict quality checks from the manufacturer before dispatch.
You also mentioned that the package had no inspection tape; however, the image you shared does indicate that the shipment was opened by the customs authority. Inspections by border agencies can sometimes result in packaging being opened during the process.
We sincerely request your understanding in this matter. Every review is very important to us because we work diligently to serve our customers in the best way possible. Feedback based on an order placed nearly two years ago can sometimes create a misunderstanding of the service we currently strive to provide.
Nutriessential からの回答
Thank you for your wonderful review! ⭐
We’re delighted to hear that you’re happy with the product. Your feedback truly means a lot to us and motivates our team to continue providing the best quality products and service to our customers.
If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Good company to deal with
The product came quickly at a good price. Unfortunately, it is not helping my condition.
2026年2月16日
Nutriessential からの回答
Thank you for taking the time to share your feedback. We're glad to hear that your order arrived quickly and that you were happy with the price.
We’re sorry to learn that the product has not been helping your condition as expected. We understand how disappointing that can be. As results can vary from person to person, we would truly appreciate the opportunity to assist you further and explore possible alternatives or solutions.
I ordered from Canada and
I ordered from Canada and, unbeknownst to me, border services had intercepted my package. Nutriessential’s customer service was superb. They responded quickly and were ready, willing and able to help track the package down and ensure it was delivered. Top notch!
2026年3月2日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your wonderful review and for sharing your experience!
We understand how concerning it can be to learn that a package has been held by border services, especially when you’re unaware of the situation. We’re truly glad that our customer service team was able to respond quickly, assist in tracking your shipment, and help ensure it was successfully delivered to you in Canada.
Your kind words about our team being “top notch” mean a great deal to us. Providing prompt, reliable support is always our priority, and we’re grateful for the opportunity to assist you.
Thank you again for your trust and support — we look forward to serving you in the future!
A satisfied repeat customer!
As a repeat customer—now on my fifth order—I remain extremely satisfied! The customer service team is always incredibly helpful, and I’d like to give a special thanks to Emily for her excellent assistance.
From the USA to Saudi Arabia, the shipment arrived in no time at all. Truly outstanding service.
Thank you!
2026年3月1日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your continued trust and support!
Hearing that you’re now on your fifth order truly means the world to us. We’re absolutely delighted to know that you remain extremely satisfied with both our products and service.
A special thank you for recognizing our executive — we’ll be sure to pass along your kind words to her. She’ll be thrilled to know her assistance made a difference!
We’re also so pleased that your shipment arrived quickly all the way from the USA to Saudi Arabia. Providing smooth and reliable international delivery is very important to us, and your feedback reassures us that we’re on the right track.
Thank you again for taking the time to share your experience. We truly appreciate you and look forward to serving you again for many more orders to come!
They didn't ask if I wanted to pay more…
They didn't ask if I wanted to pay more for the supposed shipping.
I authorized the purchase in my online purchase. I did not authorize future charges.
In the purchase there was the detailed freight and a tax rate tripled with reality. (said they would return the excess taxes collected in advance) They never did.
Cost summary
Description Price
Subtotal $67.09
Shipping $29.50
Taxes $87.22
Total USD $183.81
They charged USD 96.22 without consulting me.
I reported my credit card to prevent them from charging charges without my authorization.
I did not receive my products (medicines for an 85 year old person). I lost USD183.81, and I canceled my credit card.
I went to iherb.com, made the same purchase, in 10 days and for a total of USD103 they delivered the medication without any problem.
What is the problem with you? Don't you read the comments here? Don't they learn from the mistakes they make?
Of course, FRAUD is very serious, that's why I take the time to explain here and alert other buyers.
International purchase? You will never receive it!
And if they scammed you, report them website
reportefraude.ftc.gov
Just that.
2026年1月22日
自発的なレビュー
I am waiting a whole month and didnt…
I am waiting a whole month and didnt get my order
I am going to advice my credit card to cancel my debit as of 31/01/2026
jacob nuss
2026年2月27日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the frustration caused by the delay in receiving your order. We completely understand how concerning it must feel to be waiting for a month without clarity.
Please be assured that our concerned team has now carefully reviewed and addressed your case. You might have already received a communication from them with further details regarding your shipment and the steps taken to assist you.
What an amazing experience
What an amazing experience. I made an order and was worried it will be delivered late as I was a out to travel, I asked to get the delivery expedited and thanks to Emily she was onto it, rescheduled the delivery date with FedEx and the package arrived one day early
2026年2月26日
自発的なレビュー
Nutriessential からの回答
We’re absolutely delighted to hear that your order arrived in time — and even a day early. We completely understand how important timely delivery can be, especially when travel plans are involved.
Our executive will be especially happy to know that her efforts made a difference. Our team always strives to go the extra mile to ensure our customers receive the best possible service.
Thank you again for trusting us with your order. We truly appreciate your support and look forward to serving you again in the future!
Do not buy, no delivery or refund
I ordered my capsules on 9th Feb payment was taken on 10th Feb, its now 25th Feb and still no order. Customer service response has been poor. Accordingly the tracking my package has been at the couriers destination since 12th Feb, so I presume its been lost by now. I requested a refund yesterday but was told until the courier states they have lost it they cannot issue the refund. Very poor. Will purchase elsewhere in future.
2026年2月25日
自発的なレビュー
Nutriessential からの回答
Dear Elizabeth,
I’m truly sorry to hear about your experience and understand your concern.
At the moment, I am unable to locate your order based on the information provided in your review. I kindly request that you please share either your registered email ID or your 5-digit order number with me so I can investigate your case on priority.
I would also like to clarify that since we ship from the United States to the United Kingdom, it would not typically be possible for an order placed on 9th February to reach the destination by 12th February. Our standard shipping timelines are:
USPS: approximately 7–10 business days
FedEx: approximately 3 business days
(Please note that customs clearance time is also involved.)
However, as I currently do not have your order details, I am unable to provide an accurate update or clarification specific to your shipment.
Please share your details at your earliest convenience so I can review and assist you properly.
Regards,
Marry Brown
Unauthorized Charges, Overpriced Shipping, Wrong Delivery, No Accountability
Very poor experience.
The package was delivered to the wrong country (USA instead of Australia). I was told it would be reshipped within 24 hours. More than 10 days later, there is still no tracking number, no confirmation, no update.
They do not offer refunds in this situation. An additional international shipping charge was applied without clear authorization. The total cost ended up higher than other suppliers, yet the service was significantly worse.
Shipping was extremely slow and unreasonable. For comparison, iHerb delivers to Sydney within 5 days. This order has been pending for over 6 weeks.
There is no phone support — only email — and responses are very slow. The lack of communication and accountability creates a strong sense of insecurity and distrust as a customer.
If this issue is properly resolved, I will update this review.
2026年2月22日
自発的なレビュー
Nutriessential からの回答
Dear Customer,
I’m truly sorry to hear about your experience and understand your frustration.
At the moment, I’m unable to locate your order based on this review. Kindly share your registered email ID or 5-digit order number so I can urgently check your case and provide a clear update.
Please be assured that shipping errors and additional charges are never applied without reason, but without your order details, I cannot verify what happened in your specific case.
I request you to share your details so I can investigate and resolve this matter as soon as possible.
Regards,
Marry Brown
Great product
Great product
Great communication
Great pricing
Delivered well within estimated time
Thank you!
2026年2月20日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with the product, our communication, and our pricing — and especially that your order arrived well within the estimated time. That’s exactly the experience we aim to provide.
Your kind words truly mean a lot to our team and motivate us to keep delivering the best possible service.
Thank you again for choosing us — we look forward to serving you again soon!
Nutriessential was very responsive when…
Nutriessential was very responsive when I had questions about the shipping of the vitamines I ordered.
Web site was easy to use and well designed.
2026年2月17日
自発的なレビュー
Nutriessential からの回答
Delighted to hear you loved the product and our service. Thank you for your kind words!
Regards,
Nutriessential Team
The experience was very good
The experience was very good. I received all the items I ordered.
I didn’t put down, excellent, because one of the containers was cracked. Although it is the delivery company fault.
I did received a 39.99 charged because the delivery company charges that amount for delivery to Canada.
I am planning to order again from them.
Feb 18/2026
2026年2月16日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your positive feedback! We're glad to hear you had a good experience and received your items. We sincerely apologize for the cracked container during transit and truly appreciate your understanding. We look forward to serving you again soon!
Regards,
Nutriessential Team
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