Nutriessential レビュー 801

Nutriessential からの回答

2025年12月30日

Thank you for your feedback and for taking the time to share your experience with us.

Regarding your comment about the delivery time taking several weeks, we would like to clarify that our shipping policy clearly states that the estimated delivery time for international orders is 5 to 15+ business days, depending on the time taken for customs clearance at both the origin and destination countries.

Concerning the additional shipping charges you mentioned, these are also outlined in our shipping policy. The standard shipping fee covers a weight limit of 0.41 lb, and any additional weight is charged at the time of final dispatch. It is not possible to determine the final weight of a shipment in advance.

We sincerely appreciate your patience and understanding, and hope this clarifies the concerns you raised. Your feedback helps us improve our communication and service for future orders.

Nutriessential からの回答

2025年12月29日

Thank you so much for your kind feedback! 😊
We’re delighted to hear that your shipment arrived quickly and was well packaged. Providing a smooth and reliable delivery experience is very important to us, and your review truly means a lot.

We appreciate you taking the time to share your experience and look forward to serving you again soon!

Nutriessential からの回答

2025年12月29日

Thank you so much for sharing your experience with us! 🌟
We truly appreciate you taking the time to leave such a thoughtful review.

We’re delighted to hear that your experience with Nutriessential has been smooth from start to finish and that you were pleased with both our service and the freshness of the supplements you received. Providing reliable service, quality products, and a positive customer experience is always our top priority.

Your trust means a great deal to us, and we’re honored to be your go-to choice for supplements moving forward. We look forward to serving you again soon!

Nutriessential からの回答

2025年12月26日

Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate your insights.

Regarding your comment about the extra shipping charges not being disclosed upfront, it has been clarified that our shipping policy clearly mentions that additional shipping charges may apply depending on the volume of any order and location to be shipped.

As you mentioned, the final shipping cost you paid was higher than the initial quote. This is because any additional charges are incurred solely due to the final weight of the shipment, which cannot be predetermined at the time of purchase. At the time of order confirmation, only the standard shipping charge is applied, and any excess weight is adjusted and billed accordingly at the final stage of dispatch.
Your feedback helps us improve communication around shipping policies, and we value your continued trust.

Nutriessential からの回答

2025年12月23日

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that UltraFlora Healthy Weight with Akkermansia helped you bring your A1C levels into the normal range and support your health journey. Your recommendation means a lot to us!

We truly appreciate your kind words about our customer service and are delighted to have been a part of your success. Wishing you continued health and wellness!

Nutriessential からの回答

2025年12月22日

Thank you for sharing your feedback on Trustpilot. We truly appreciate you taking the time to share your experience, and I sincerely apologize for the frustration caused by the issues you described.

I’d like to clarify the situation regarding the additional shipping charges. The extra amount was applied due to the final weight of your shipment, which includes packaging materials in addition to the product. While we strive to provide accurate shipping estimates at checkout, the final charges are determined by the total weight at the time of dispatch, which is handled by our shipping partner.

Regarding the cancellation request, I apologize that we cannot accommodate the cancellation of any order unless the product is out of stock. This we have clearly outlined on our shipping policy as well.

We value all our customers and feedback like yours helps us improve our processes. While we understand your disappointment, please know that we are continually working to improve our customer service and communication to prevent situations like this in the future.

Nutriessential からの回答

2025年12月14日

Thank you so much for your kind feedback! 😊 We’re really happy to hear that you like the product and that it has been beneficial for your health. Your satisfaction truly means a lot to us. Wishing you continued good health!

Nutriessential からの回答

2025年12月14日

Thank you for sharing your feedback. We’re glad to hear that the ordering and delivery process went smoothly, but we’re very sorry for the confusion you experienced while signing in, using the emailed code, and with the packing list.

We truly appreciate you bringing these issues to our attention. We’ll review our website and packing details to make them clearer and more user-friendly. Please be assured that your order was from Nutrissential, and the unfamiliar “sold to” name on the packing list is likely part of our fulfillment process.
Our support team will assist you in the clarification of any confusion.

Nutriessential からの回答

2025年12月11日

Thank you so much for your feedback. The delay was due to the unavailability of the product at the nearest warehouse. As soon as the stock was replenished, your order was shipped promptly to ensure it reached you as quickly as possible.

Additionally, if the urgency had been communicated to our team earlier, we could have provided you with the most up-to-date information regarding your shipment and assisted you accordingly. As your order has now started its journey, we are hopeful that it will reach you very soon.

We truly appreciate your patience and understanding.

Nutriessential からの回答

2025年12月9日

Thank you so much for taking the time to share your experience! We're delighted to hear that you found our site quick and simple to use. It’s wonderful to know that the product images and discount options added value to your shopping experience.

We truly appreciate your feedback and look forward to serving you again soon!

Nutriessential からの回答

2025年12月9日

We are truly sorry to hear about your experience. In order to assist you promptly, we kindly request that you share either the email address used to place your order or your order number. This will allow our team to locate your order and provide the necessary support regarding your package.

Thank you for your understanding, and we look forward to helping you resolve this issue.

Nutriessential からの回答

2025年12月9日

Thank you so much for your wonderful review! We’re truly delighted to hear that your order arrived safely in Australia and that you had such a positive experience with our service.

Your kind words mean a lot to our entire team, and we’re grateful for the trust you’ve placed in us. We’re committed to providing reliable shipping and exceptional customer care, and it’s incredibly rewarding to know we met your expectations.

We look forward to serving you again in the future. Thank you once again for choosing Nutriessential!

Nutriessential からの回答

2025年12月9日

Thank you so much for taking the time to share your experience with us. We are truly touched by your kind words. It’s wonderful to hear that our executive was able to provide you with thoughtful, patient, and professional support throughout the situation.

At Nutriessential, we strive to treat every customer as more than just an order number, and it means so much to us to know that our efforts made a positive impact during a stressful situation. Your acknowledgment of our executive's dedication and the steps our team took to resolve your issue reassures us that we are fulfilling our mission to provide excellent customer care.

We are grateful for your trust, your continued business, and your generous feedback. Wishing you a happy holiday season and good health!

Nutriessential からの回答

2025年12月2日

Thank you so much for your wonderful review! We’re truly glad to hear that the vitamins have been beneficial for your health. It means a lot to us to know that you’re enjoying the brand and that we’re able to provide products that support your well-being.

We appreciate your trust in us and look forward to serving you again!

Nutriessential からの回答

2025年11月28日

Thank you so much for your wonderful review! We’re truly glad to hear that you found the products you needed when your usual supplier couldn’t assist. It’s great to know that the ordering process was smooth, shipping to the UK was prompt, and that our updates kept you informed throughout.

Your trust and kind words mean a lot to us. We look forward to the pleasure of serving you again in the future. Thank you for choosing us! 🌟

Nutriessential からの回答

2025年11月28日

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve been able to find high-quality and hard-to-find products with us, and that our selection meets your expectations.

We truly appreciate your patience with shipping times to Canada and are glad that your orders have consistently arrived without issues. Your feedback motivates us to keep providing the best products and service possible.

We look forward to serving you again soon!

Nutriessential からの回答

2025年11月26日

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment and understand how frustrating unexpected shipping charges can be.

As our team has explained in detail, international shipping costs cannot be predetermined without knowing the final weight and volume of the shipment. This is why our Shipping Policy clearly mentions that the final cost may be adjusted once the package is weighed by the carrier. This process is not unique to us—many businesses follow the same practice, as carriers bill based on the actual weight of the prepared shipment.
In your case, the package weighed 6 lbs, and unfortunately, it is not feasible to ship an international package of that size for $24.75. The additional charge was not imposed by us, nor was it a profit to our company; it was strictly the amount billed to the shipping carrier.

Our team has already provided you with all supporting information—including the shipping invoice—to ensure full transparency, and we hope this clarified the situation from our end. We always strive to operate honestly and respectfully, and we regret that this experience left you feeling otherwise.

Nutriessential からの回答

2025年11月26日

Thank you so much for sharing your wonderful feedback! We’re truly grateful for your continued trust over the years. It’s great to hear that our online process has been smooth for you and that your orders are delivered accurately and quickly.

Your long-term support means a lot to us, and we look forward to serving you for many more years to come. Thank you once again for choosing Nutriessential!

Nutriessential からの回答

2025年11月24日

Thank you so much for your thoughtful review! We’re truly glad to know that our team was able to respond promptly to your queries and provide clear explanations regarding the unexpected shipping charges. We understand how important transparency and guidance are—especially when placing your first order with us—and we’re delighted that you felt reassured throughout the process.

Your trust means a lot to us, and we look forward to assisting you again whenever you need us. Thank you for choosing us!

Nutriessential からの回答

2025年11月20日

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating unexpected import taxes can be.

To clarify, foreign import duties and taxes are determined solely by the customs authorities in the destination country, and unfortunately, we do not have control over these charges. While we do display this information on our website, we sincerely apologize if the text appeared small or was difficult to see at the time of your purchase—we will review this to ensure better visibility for our customers.

Regarding pricing and product sourcing, we would also like to mention that all our products are procured directly from the manufacturer. This allows us to supply items from the latest production batches, ensuring maximum freshness and potency. Since we do not keep inventory in a physical warehouse, we avoid older stock and can maintain consistent product quality.

Because orders are shipped directly from the manufacturer, we are unable to cancel or refund an order once it has been shipped, as stated in our shipping policy. We understand this may not have been ideal in your case, and we genuinely regret any inconvenience it caused. We appreciate you bringing these concerns to our attention and will continue improving our communication so that customers can make fully informed decisions.