Order several months ago . Still have not received the products. Spent $156.00 nothing to show for it and customer service is not very helpful. Tracking shows it hasn’t moved past shipping label being... もっと見る
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Four Marvels has been a game changer for my dog who was diagnosed with Diabetes and Cushings Disease last year. He had gone completely bald and lost all his body mass. He is back to being healthy with... もっと見る
企業が回答しました
I needed to know the expiration dates of the product as I only take one capsule a day. Emily replied to my emails providing me the information so I could make my decision. She also let me know about t... もっと見る
企業が回答しました
I found it easy to order online, I was provided updates and the two bottles arrived just as predicted and as I was informed. My acupuncture therapist recommends the pills. She also takes them regua... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since 2005, we have been providing high-quality GMP-certified dietary and herbal supplements, as well as professional skincare products, which are sourced from natural ingredients and recommended by practitioners all over the world. Recently, we have expanded to provide these professional health brands to customers worldwide.
連絡先
5880 Collins Ave, 33140, Miami, 米国
- support@nutriessential.com
- www.nutriessential.com
3.5
まあまあ
801件のレビュー
ネガティブなレビューの 95％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Não recomendo este site
Fiz meu pedido a muitos dias e ainda não o recebi, tive que pagar uma taxa que é quase o valor do produto e mesmo assim o pedido continua parado.
Não recomendo este site para ninguém, não acho confiável e ainda tem taxas extras muito altas.
Pedido #84225
2025年10月28日
自発的なレビュー
Nutriessential からの回答
We are very sorry to hear about your experience and truly understand your frustration.
Regarding the custom duties, please note that these fees are not charged by us, and unfortunately, we have no control over the customs regulations or taxes applied by your country. These charges are determined solely by the local customs authorities.
Your order #84225 was shipped from our side on time, and once it reaches customs, the clearance process and any associated charges are entirely handled by the local government agencies. We agree that the fees can sometimes feel high, but they are not imposed by our company.
We are here to help and will be happy to check your order status and provide any assistance we can. Please feel free to contact us directly so we can look into your case in detail.
Thank you for bringing this to our attention, and we truly apologize for any inconvenience you faced.
Regards,
Nutriessential Support Team
Don’t use this absolute joke of a company
This company is a scam. I ordered 3 bottles of Mustle gel I went to checkout I entered my card and said they couldn’t process I tried again and same thing. Then I got notification from my credit card company that I was charged 2 times. I tried to talk with them no respond they had enough nerve to send me 10 percent discount with my gel still in cart. No response to my emails and if I was you find another supplier because I thing this is a scam
2025年11月13日
自発的なレビュー
Nutriessential からの回答
Dear John,
We have thoroughly reviewed all your emails, chat messages, and your Trustpilot review. We sincerely apologize for the delay in responding, as we are currently experiencing a high volume of chats and emails. However, we are disappointed with the way the situation has been portrayed.
Regarding your order, please note that your payment was declined by your bank due to an AVS (Address Verification System) mismatch with the address registered on your card. This verification is controlled entirely by your bank, and we do not have the ability to override or modify their security checks. We kindly request you to reach out to your bank to resolve this issue.
We genuinely value our customers, and it is disheartening to see our business labeled as a scam when the payment failure resulted from mismatched or incorrect information entered during checkout, not from any action on our part.
We hope this clarifies the situation, and we remain available to assist you with anything else you may need.
Regards,
Nutriessential SupportTeam
Great company with great employees
I was skeptical at first about ordering from this website because I wasn’t sure of its legitimacy. I ordered the supplement, “Motility Pro” and unfortunately it was mis-delivered by my local post office.
I reached out to the company, explaining my situation. A wonderful employee by the name of Emily Harper, responded immediately and turned this entire experience around. She had a replacement mailed out promptly to my address with tracking. I’m so grateful and have high hopes that this product will help me on my healing journey. In short, this has been a wonderful customer experience, all thanks to her.
2025年10月1日
自発的なレビュー
Nutriessential からの回答
Thank you so much for taking the time to share your experience. We completely understand how unsettling it can feel when trying a new website for the first time, and we’re thrilled to hear that our executive was able to assist you so promptly.
We’re glad that your replacement order reached you without any issues and that your experience with our customer service turned things around. Your kind words mean a lot to us, and we sincerely hope that Motility Pro supports you on your healing journey.
We truly appreciate your trust and your thoughtful feedback—it motivates our team to continue providing the best service possible.
Extraordinary effort by staff
The item I ordered was back ordered from the warehouse that would serve my location. Emily Harper, Customer Service Executive, made the extraordinary effort to contact their other warehouse where a limited number of the item was there, and had one shipped to me. Most places would have just said sorry, check again to see if it’s in stock. Not Emily. In a sense, she saved my Cushing’s dog.
2025年11月11日
自発的なレビュー
Nutriessential からの回答
Thank you so much for sharing your wonderful feedback! We’re truly delighted to know that our executive was able to assist you and ensure that your order reached you despite the backorder situation. Your kind words mean a lot to us, and we’re so glad that her efforts made a real difference — especially for your dog.
At Nutriessential, we always strive to go the extra mile for our customers, and it’s heartwarming to know that our executive's dedication had such a positive impact.
Wishing you and your furry friend all the best, and we look forward to serving you again in the future.
Metagenics gut health
Got my pills in a timely manner. Was skeptical because the bottle was different from before. They said it was the same but different bottle look. The pills were different. Green. Not the same as the original pills
2025年8月4日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback and for acknowledging that you received your order in a timely manner. We truly appreciate your honesty and the opportunity to clarify your concern.
The change in the appearance of the pills and the packaging is due to a recent update in formulation and packaging by the manufacturer, which is beyond our control. However, please be assured that the product authenticity and efficacy remain the same, as all our products are sourced directly from the manufacturer or their authorized distributors to ensure quality and safety.
We appreciate your understanding and hope this clarification helps ease your concern.
Non transparent shipping cost, charging more than at the check-out
My order and parcel was unattended for 2 weeks. Only when I inquired where it is, things started to move and the shipment was sent out from the warehouse. But this negligence is not the worst thing from the story.
A negative surprise followed - 2 weeks after the order, they charged me additional amount for shipping, explaining that it is a "standard practice". They give only an estimate at the checkout and when the parcel is shipped, they may charged you extra. I consider this a hidden cost, they never warned me about this, I just saw an email "after the fact" saying - this is your extra charge. Whether I agree with it or not, my card was simply charged and no prior agreement from my side was sought.
They only referred me to "check the general terms", we always do it like this. At least a courtesy reminder or warning at the checkout would be a nice-to-have - but they don't do it.
Well, rest assured, due to this lack of transparency, I will not use this e-shop again. Sorry.
2025年11月10日
自発的なレビュー
Nutriessential からの回答
Thank you for taking the time to share your feedback. We truly appreciate it.
As you mentioned, your order appeared unattended for two weeks, and movement resumed only after your inquiry. I’d like to clarify that upon your follow-up, our concerned team promptly addressed your issue and ensured that any future concerns regarding shipment delays would be closely monitored. Once it came to our attention, your order showed movement. Please rest assured that this was not due to negligence, but rather a delay on the manufacturer’s side in fulfilling one of your ordered products. As you may know, we do not maintain a physical warehouse of our own and procure all products directly from the manufacturer only when an order is placed.
Regarding the additional shipping charges, these were applied because the final weight of the shipment exceeded the standard shipping limit. Our concerned team has provided all available explanations and supporting proofs regarding the charges, and we hope that their assistance has addressed your concerns to your satisfaction.
Not at all transparent
Not at all transparent. The shipping policy says bulk orders may incur extra charges — but I only ordered four bottles of vitamins, which is hardly a bulk order.
At checkout, I was charged $24.95 for shipping, and then the company attempted to charge my credit card an additional $55 for shipping after the purchase, without my approval. That’s completely unacceptable.
If extra shipping costs apply, that should be clearly stated before checkout so customers can choose whether to proceed. Charging more after the fact without consent is misleading and unethical.
I would never order from them again. If you want to charge more for shipping, fine — but be upfront about it and let the customer decide. Terrible experience. Never again.
Edit. We had numerous emails back and forth regarding this issue so no I won’t be responding further. Your own department manager even messaged me so you know what you’re doing
2025年10月27日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback with us.
We’re sorry to hear about your concern regarding the transparency of our shipping policy and the additional shipping charges applied to your order without prior approval. We truly value your input, as it helps us improve our communication and customer experience.
To assist you further and provide complete clarification about the shipping charges, we kindly request you to share your order details with us. Once received, our team will thoroughly review your case and ensure that you receive full assistance and a clear explanation regarding the charges.
Please be assured that we’re committed to resolving this matter to your complete satisfaction.
Al tho it does seem to take a while for…
Al tho it does seem to take a while for the orders to arrive, they have alwatus been correct and with in the delivery time stated
2025年10月23日
自発的なレビュー
Nutriessential からの回答
Thank you so much for sharing your experience! We truly appreciate your patience and understanding regarding the delivery time. It’s wonderful to know that your orders have always arrived correctly and within the stated timeframe. Your trust and continued support mean a lot to us, and we look forward to serving you again soon!
Good customer support and nice offering…
Good customer support and nice offering of products, I buy from Canada for things not available locally.
2025年11月3日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your kind words and for taking the time to share your experience! 😊
We truly appreciate your continued trust in us and are delighted to know that our customer support and product offerings have met your expectations. It’s always a pleasure serving our customers from Canada, and we’re glad to be able to provide access to products that may not be available locally.
We look forward to continuing to serve you again soon!
Need to provide shipping information…
The product was delivered on time. Shipping and tracking information was provided.
2025年11月2日
自発的なレビュー
Nutriessential からの回答
Thank you for your feedback. We’d like to assure you that your order has already been shipped. You will receive the tracking information shortly via an automated email from our team. Once the tracking details are available, you will be able to monitor the progress of your shipment at every step.
We appreciate your patience and thank you for choosing us.
Nutriessential からの回答
Thank you for your feedback.
As per the tracking information, your shipment was returned to us due to the non-payment of customs fees. As clearly stated in our Shipping Policy, orders returned because of unpaid customs duties are not eligible for a full refund.
We have outlined all these details in our Shipping Policy to ensure transparency for our customers, and we truly appreciate your understanding. Our team is committed to ensuring you receive a satisfactory resolution to your concern.
Glehnia/Rehmannia
Glad to have the ability to get what my cat needs to stay healthy when I couldn't continue to get it from the vet.
2025年10月15日
Nutriessential からの回答
Thank you so much for your kind words! We’re so glad to hear that you were able to find what your cat needs to stay healthy. It’s wonderful to know we could help when it was no longer available through your vet. We truly appreciate your trust in us and wish your cat continued good health!
I did not receive my order and it has been over 2 weeks. Thank you
I did no receive my order and it has been 2 weeks
2025年10月17日
Nutriessential からの回答
Thank you for your feedback.
Your order has already been shipped, and the tracking details were shared with you. The shipment was dispatched promptly, and we did not receive any prior communication from your end regarding delivery concerns. Had you reached out to us earlier, our team would have been happy to assist you immediately with tracking and delivery updates.
As you have now informed us that your order has not yet been received, our concerned team is currently reviewing the situation and will get back to you shortly with an update. We truly appreciate your patience and understanding.
Had the specific product I needed
Had the specific product I needed, shipping was fast! Will order again.
2025年11月1日
自発的なレビュー
Nutriessential からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you found exactly what you needed and that your order arrived quickly. Your satisfaction means a lot to us. We truly appreciate your support and look forward to serving you again soon!
Expensive delivery charges
I have brought alot of stuff from USA (iherb) to KSA , but Nutriessential has very poor delivery system.
Even after charging international delivery charges they charge second time( didn’t discuss anything) then third time local charges(custom/duty fee) .
My product is of 20 usd and delivery charges are in combine reached to 65 usd .
Then what is the benefit to buy from Nutriessential
I am wondering how other online stores are delivering smoothly like Amazon, iherb , trendyol, ali baba, shein, temu etc.
Very poor service
I will not recommending any one.there delivery charges in the end is 4 times the product cost.
And they didn’t know about it.
They use fedex for delivery which is itself a expensive service.
2025年10月30日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback.
As you mentioned, even after paying the initial delivery charge, you were later billed additional shipping fees and a customs duty. Our team has already provided all possible clarification in line with our Shipping Policy regarding any extra charges that may occur when shipping your order.
Please note that customs duties or taxes are beyond our control, as they are imposed by the destination country upon the arrival of any international shipment.
You also mentioned that other businesses may not charge similar fees. This may be because some companies have warehouses within your country, while we ship all our products directly from the manufacturer. We do not operate any local warehouses, which may result in higher international shipping costs.
All of this information is clearly explained in our Shipping Policy, which we understand all customers have reviewed the policy before placing their orders. We appreciate your understanding and thank you for taking the time to share your experience.
You offer the product I needed at a…
You offer the product I needed at a good price. Service was excellent, and quick!
2025年10月14日
Nutriessential からの回答
Thank you so much for your kind words!
We’re delighted to hear that you found the product you needed at a good price and that our service met your expectations. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Delivery concerns
My issue is the delivery time for my order, 9 days from the date of order. I was told that you don’t have control over how long it takes for DHL to get the product to the USPS but I say it’s your responsibility that the product is shipped and received by your customer timely. Perhaps you should consider a better shipping policy that will deliver orders to your customers more timely. I don't like waiting 9 days especially when I get orders in 2 days if I purchase direct from Pure. Unfortunately Pure showed the product out of stuck and I ran across your company who had it in stock. I was told several times by your customer service department that you are totally transparent and I am quite aware of your written shipping policy but I still say 9 days is too long and if you want to get better reviews and have long term customers I strongly suggest that you rethink your shipping policy to ensure that your customers get their orders much sooner. I will say that your customer service department did address all my concerns while I waited on my product to be received and they were professional in their written communications with me.
2025年10月19日
自発的なレビュー
Nutriessential からの回答
Thank you for sharing your feedback. We sincerely apologize for the delay in the delivery of your order and fully understand your frustration.
We would like to assure you that our team has been providing clear communication and updates regarding your shipment throughout this period. As you mentioned, the product was temporarily out of stock with the manufacturer, we also informed you of the delay caused while sourcing the product from the nearest available warehouses.
Please know that we have been serving our customers for over 20 years, handling hundreds of orders daily. While we work diligently to ensure timely delivery of every order, there are rare situations — such as stock shortages or logistics challenges — that are beyond our direct control.
The delay in your order was never intentional. Our goal was always to procure the product from the best possible source to ensure that you received the correct item as promised. We are committed to transparency and providing accurate information regarding product availability, and we strive to uphold this in every interaction with our customers.
We truly hope you will give us another opportunity to serve you in the near future, so we can demonstrate the level of service and dedication we aim to provide to all our customers.
The Sold Me a Product That They Didn't Have
They sold me a product that they did not have and could not get. I paid them more than $317.00 for a product that had been DISCONTINUED. When I inquired about my undelivered order, they confirmed that the item that I had bought and paid for had been discontinued. They made no effort to offer me a refund and offered me store credit instead. I WAS NOT INTERESTED IN ANY OTHER PRODUCT ON THEIR WEBSITE, SO I REQUESTED A REFUND. They said they would refund the purchase, but months went by and no refund was ever issued. I eventually disputed the charge on my debit card and after an investigation by my credit union, a refund was issued SIX MONTHS LATER. I believe this incident constitutes credit card fraud. Here is why: *Nutriessential advertised an item that they didn't have and couldn't get. *Nutriessential accepted money for an item that they didn't have and couldn't get. *Nutriessential never delivered an item that I had paid more than $300.00 for. *Nutriessential refused to refund the money for a product that they never delivered. *After a FRAUD INVESTIGATION by my debit card company, I finally received a refund for the money I paid Nutriessential for this fraudulent transaction. *It took SIX MONTHS and a FRAUD INVESTIGATION to receive a refund of the money that I paid them for a product that they never delivered. I DO NOT RECOMMEND THIS COMPANY.
2025年7月5日
自発的なレビュー
Nutriessential からの回答
We’re truly sorry to hear about your experience and understand your frustration.
After reviewing your case, we acknowledge that the product you ordered went out of stock shortly after your order request was received. Our team provided you with the relevant updates and information regarding the product status upon your inquiry.
Regarding your comment about receiving a refund six months later, we would like to clarify that your order was placed in July, and we have no record of any refund delays extending for six months. As you mentioned that you have already disputed the charge, our team is currently handling the matter accordingly and will continue to cooperate fully until it is resolved.
We sincerely apologize for the inconvenience caused and appreciate your understanding as we work to ensure a fair resolution.
My return was taken care of with ease
My return was taken care of with ease. I found out I couldn’t take the supplements and they returned with no problems
Thank you
2025年10月6日
Nutriessential からの回答
Thank you for sharing your experience! We’re glad to hear that your return was handled smoothly and without any hassle. It’s important to us that our customers have a seamless experience, whether ordering or returning products.
We appreciate your feedback and hope to serve you again in the future!
I have a missing allele for glutathione…
I have a missing allele for glutathione conjugation. So the products I use must be of the highest quality and purity. Or my delicate system has a breakdown pretty quick. Your product meets all the criteria that keeps my delicate balances running high efficiency. Thank you for your high standards. 🙏🏼
2025年10月10日
Nutriessential からの回答
Thank you so much for your thoughtful review! We’re thrilled to hear that our product meets your high standards for quality and purity. It means a lot to know that it supports your system and helps maintain your delicate balance.
Your feedback inspires us to continue upholding the highest standards in everything we do. Thank you for trusting us with your health and wellness!
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