Optilabs レビュー 158

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Please could you contact me so I can resolve this issue. My email address is;
sales@optilabs.com
Tony.

Optilabs からの回答

2026年3月24日

Hello Andy,
Thank you for your honest feedback—we really appreciate you taking the time to share your experience.

We’re very sorry that your initial order didn’t arrive in perfect condition, but we’re pleased we could put things right quickly for you. Standing behind our products and making sure our customers are happy is incredibly important to us.

It’s great to hear that you’re now enjoying your glasses and that they’re exactly what you were looking for. Thank you again for your patience and support—it truly means a lot.
Tony.

Optilabs からの回答

2026年3月9日

Thank you so much for your lovely review. We’re really pleased to hear that you love your new glasses and that the team were able to help get everything just right in the end. Getting the perfect fit and prescription can sometimes take a little fine-tuning, so we really appreciate your patience while we made sure everything was spot on.
Thanks again for your support, and enjoy your new glasses!

Optilabs からの回答

2026年2月28日

Hello Ian,
Thank you so much for your continued support and for taking the time to leave such a kind review.

We’re really pleased to hear that you value the specialist range we offer — providing sport-specific prescription eyewear that you simply don’t find on the high street is exactly what we aim to do. It’s also great to know our service continues to be quick and efficient for you after many years. That means a lot to the whole team here in Croydon.

Optilabs からの回答

2026年2月27日

Hello Mr Smiyh,
Thank you so much for taking the time to share your experience. We completely understand how nerve-wracking it can feel to invest in something like cycling varifocals online—especially with a high prescription—so it means a great deal to hear that they’ve worked so well for you after trying other alternatives.

We’re thrilled that they’re performing the way you hoped out on your rides!

If you happen to have any photos of yourself wearing them during the sporting activity you ordered them for, we’d absolutely love to see them. With your permission, we may even be able to share them to help reassure other customers who might be in the same position you were.

Thanks again for your support, and happy cycling!
Tony.

Optilabs からの回答

2026年2月27日

Hi Garry,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re enjoying your second pair of varifocal sports sunglasses just as much as the first. It’s great to know they arrived in time for your fishing trip — our team will be especially pleased to hear that their efforts made a difference.

We’re also glad the home trial pack was helpful and made choosing your frames easier. We try to make the whole process as smooth and convenient as possible, so your feedback really means a lot.

If you happen to have any photos of you wearing your sunglasses on your fishing trip (or during any sporting activity you’re using them for), we’d love to see them! With your permission, we may even be able to share them on our website or social media.

Thanks again for your continued support — we look forward to helping you with your next pair!
Tony.

Optilabs からの回答

2026年2月24日

Hi Chris,
Thank you so much for your kind words! We’re absolutely delighted to hear that you’re happy with both the service and your cycling glasses. “First class service” and “fantastic” are exactly what we strive for, so your feedback truly means a lot to our team.

We’d also love to see them in action! If you have any photos of yourself wearing the glasses during the sporting activity you ordered them for, please feel free to send them over. It’s always great to see our products out in the real world doing what they’re made for.

Thanks again for your support — we hope they continue to serve you well on every ride!
Tony.

Optilabs からの回答

2026年2月13日

Hello Mark,
Thank you so much for your kind words! We’re thrilled to hear the process was quick and easy and that you’re loving your new glasses.

We’d also love to see them in action! If you have any photos of yourself wearing them for the sporting activity you ordered them for, feel free to send them our way — we always enjoy seeing our glasses out in the wild.

Thanks again for your support!
Tony.

Optilabs からの回答

2026年2月10日

Hi Heather,
Thank so much for your very kind words.
I hope you continue to enjoy your glasses.
Tony.

Optilabs からの回答

2026年2月8日

Hello Ian.
Many thanks for your kind remarks. I will pass your comment on to all concerned….I know the will be delighted.
Tony.

Optilabs からの回答

2026年2月4日

Good morning Mrs Mercer,

I’m so sorry for any mix-up with your recent order. Our system lets you only order multiple pairs for the same prescription, which is because we keep your prescription information on file for possible replacements or extra pairs. So, having more than one prescription on the order/ file might cause some confusion, as it did here.

Your glasses should be on their way in the next few days without charge. It did take a bit longer to get those extra-thin lenses made.
Tony.

Optilabs からの回答

2026年1月30日

Hello,
Thank you so much for taking the time to leave such a detailed review — we really appreciate it. It’s great to hear that even with a strong, variable tint varifocal prescription, everything has worked smoothly for you, and that this is now your third pair with us.

We’re especially glad you’ve found value in options like Try Before You Buy and reglazing — they’re there exactly for situations like yours, so it’s lovely to know they’re hitting the mark. Hearing that our turnaround time stacks up well against the high street is also great feedback for the team.
Tony.

Optilabs からの回答

2026年1月21日

Hello Peter,
Thank you so much for your continued support and for taking the time to leave such a thoughtful review. We’re delighted to hear that this is your third (or fourth!) pair and that our cycling specs have been serving you well year after year. It’s great to know the style, quality, service, and value have all met your expectations—and we’re especially glad we could help quickly when the nose pad was damaged.

If you’re happy to share, we’d love to see any photos you have wearing them while cycling. It’s always fantastic to see our eyewear out in action doing what it was designed for.

Thanks again for your loyalty and trust—it truly means a lot to us.
Tony.

Optilabs からの回答

2026年1月19日

Hello John,
Thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear that you felt well looked after from the very start and that your sunglasses arrived sooner than expected, even over the holidays! Knowing you’re happy with the fit, optical quality, and overall experience truly means a lot to us. Thanks again for your recommendation — we’d be delighted to help you again anytime. 😊
Tony.

Optilabs からの回答

2026年1月19日

Hello Kenneth,
Thank you so much for your kind words.
I hope you continue to enjoy wearing them.
Tony.

Optilabs からの回答

2026年1月13日

Hello Ray,
Thank you so much for taking the time to leave such a detailed and positive review — we’re really pleased to hear you’re happy with your cycling glasses and that everything is now spot-on with the prescription.

It’s great to know the lens options and our team’s support made a difference, especially with getting that distance adjustment just right. Feedback like this truly means a lot to us.

If you happen to have any photos of you wearing the glasses during your cycling activities, we’d absolutely love to see them (and with your permission, possibly share them to inspire other customers).

Thanks again for choosing us — and enjoy the ride!
Tony.

Optilabs からの回答

2026年1月9日

Thank you so much for your lovely review — we’re really pleased to hear that you’re happy with the glasses and that the frames, comfort, and vision

all met your expectations.

Thanks again for taking the time to leave feedback — it really means a lot to us.

Optilabs からの回答

2026年1月6日

Hello Chris,
Thank you very much for your review!
We’re really pleased to hear you were happy with the service, and we truly appreciate the recommendation.

Thanks again for your support.
Tony.

Optilabs からの回答

2026年1月5日

Hello Malcolm,
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with the quality — that means a lot to us.

If you happen to have any photos of you wearing them during the sporting activity you ordered them for, we’d absolutely love to see them. Customer photos help other shoppers and inspire us as well.

Thanks again for choosing us!
Tony.

Optilabs からの回答

2026年1月2日

Hello Paul
Thank you so much for your continued trust in Optilabs — and for such a kind and thoughtful review! We’re really pleased to hear that you’ve consistently been happy with the quality of your glasses and the service you’ve received over the years (even if we wish those accidents would give you a break, pardon the pun).
Tony.