As it turns out my initial order was not the smoothest; the original glasses were damaged upon arrival. That said the service I received in resolving the issue was excellent; this company stands behin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... もっと見る
企業が回答しました
Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... もっと見る
企業が回答しました
Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a n... もっと見る
企業が回答しました
企業情報
当該企業による記述
With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.
連絡先
Stafford Road 109, CR0 4NN, Croydon, 英国
- 02086865708
- sales@optilabs.com, labs@optilabs.com
- www.optilabs.com
4.8
優良
158件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very fast production of my cycling…
Very fast production of my cycling sunglasses and I've been wearing them on every ride since. Perfect prescription
2025年10月27日
Optilabs からの回答
Thank you so much for your wonderful review! We’re thrilled to hear that your cycling sunglasses were produced quickly and that the prescription is working perfectly for you. It’s great to know they’ve become part of every ride!
If you have any photos of yourself wearing them during your rides or sporting activities, we’d love to see them. Customer photos really help others choose with confidence.
Thanks again for your support!
Satisfied customer- as always
I have used Optilabs for many years now, from having new lenses in my old favourite frames to cycling glasses.
I have bought sports glasses from Optilabs in the past for sports such as dodgeball- all have been tough enough to take on the task that I bought them for. I recently became a Raquetball player and I was entered into a tournament- I needed a pair of strong, lightweight and reliable glasses, Optilabs didn’t disappoint. Great product and I look even better on court.
2025年10月24日
Optilabs からの回答
Thank you so much for your fantastic review! We’re delighted to hear that you’ve trusted Optilabs over the years — from updating your favourite frames to equipping you with cycling and dodgeball glasses. It’s great to know that everything has stood up to the challenge each sport brings.
We’re especially pleased that your new racquetball glasses performed just as you needed for your tournament — strong, lightweight, and reliable. And hearing that they make you look even better on court is the icing on the cake!
Thanks again for your continued trust in Optilabs!
Optilabs からの回答
Thank you so much for your kind words — we really appreciate your feedback! We’re delighted to hear you were happy with the service.
All Good!
Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a new (prescription) pair that didn't fit 100%, so I'd asked if they could be adjusted. He arranged their return, recommended a different frame style and got them back to me in about ten days - totally FOC! Problem solved!
Excellent products, service and value!
2025年10月1日
Optilabs からの回答
Hello Robert,
Thank you so much for your wonderful feedback and for being such a loyal customer over the years! We’re delighted to hear that you’re happy with your prescription shooting glasses and the service you received — we always aim to go the extra mile to make sure everything fits perfectly.
We’d also love to see your glasses in action! If you have any photos of you wearing them while shooting or training, please feel free to share them with us — it’s always great to see our eyewear being put to good use.
Tony.
Great pair of cycling glasses
Great pair of prescription cycling classes.Told them I needed them within a week and they delivered in 5 days. Brilliant
2025年10月2日
Optilabs からの回答
Hello John,
Thank you so much for your fantastic review! We’re thrilled to hear your prescription cycling glasses arrived on time and that you’re happy with them. 🚴♂️😎
If you have any photos of you wearing them out on your rides, we’d love to see! Feel free to share them with us or tag us on social media — it’s always great to see our eyewear in action!
Tony.
Great service, great product
Everyone I spoke to was very helpful, glasses delivered and very pleased with them
2025年9月19日
Optilabs からの回答
Hello Rebecca,
Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and that you’re pleased with your new glasses. We really appreciate your feedback and hope to hear from you again soon! 👓😊
Tony.
Shooting specs
Good quality shooting specs, very prompt service and delivery, delivered as stated, not to expensive, really pleased.
2025年9月21日
Optilabs からの回答
Hello Deb,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with the quality and service. It’s great to know your order arrived promptly and met your expectations. We really appreciate your support!
Tony.
Optilabs からの回答
Hello Markus,
Thank you so much for your feedback! We’re glad to hear the lenses worked great for you, even with the challenging prescription. We really appreciate your trust in our products and hope we can help again.
Tony.
Optilabs からの回答
Hello Alan,
Thank you for your kind words! We’re thrilled to hear you enjoyed our product and found our website and service easy to use. Your support means a lot!
Tony.
Long term customer
Long term customer. Great quality glasses with a variety of frames - but more importantly they are made for sporting applications ( for me, shooting) and have thickened / Perspex shatterproof lenses. I wouldn’t hesitate ( and have recommended my friends & family ) to use them. The frames are very durable and I’ve recently had a set refurbished due to
Perscription change, and the cost was very reasonable.
2025年9月15日
Optilabs からの回答
Hello Ken,
Thank you for your feedback! We’re glad you took the time to share your experience. Just to clarify, the lenses used are CR39 extra-thick lenses, not Perspex. These provide excellent optical quality and durability. We appreciate your support and are always here if you have any further questions or need assistance.
Tony.
Efficient, would use again
Very efficient despatch of sample glasses, and very easy return. Equally efficient despatch of my subsequently ordered glasses. All seems well with them.
2025年8月27日
Optilabs からの回答
Hello Keith,
Thank you for your kind review! We’re so pleased to hear everything went smoothly with both your sample and your order, and that you’re happy with your new glasses. We really appreciate your feedback and look forward to helping you again in the future!
Tony.
Really simple to order online
Really simple to order online, nice and clear as to what is required from me to progress the order.
2025年8月27日
Optilabs からの回答
Hello Daryl,
Thank you for your kind feedback! We’re delighted to hear that you found our online ordering process simple and clear. Making things easy for our customers is always our goal, and we really appreciate you taking the time to share your experience.
Tony.
Product was fine but no instructions…
Product was fine but no instructions supplied, had to make two telephone calls to determine correct way to change lenses etc. a bit of a fiddle to do and then they need cleaning to remove all the fingerprints.
2025年8月28日
Optilabs からの回答
Thanks so much for your review! We’re really pleased you’re happy with the product, but we’re sorry it was a bit of a hassle working out how to change the lenses.
Optilabs からの回答
Hello Michael,
Thank you for the kind words! We’re delighted you’re happy with the service and your new glasses. 👓✨
Tony.
Optilabs からの回答
Hello Peter,
Thank you for your kind words! We’re glad you’re happy with our service, design, and optics. Your feedback means a lot to us, and we look forward to serving you again.
Tony.
Needed a second pair of glasses for the…
Needed a second pair of glasses for the car. Optilabs system is so easy to use. The glasses arrive a week later. All at a price that was very competitive.
2025年8月27日
Optilabs からの回答
Hello Keith,
Thank you for your review! We’re so pleased to hear you found our system easy to use and that your glasses arrived quickly. It’s great to know you’re happy with both the convenience and the value. Enjoy your new pair, and we’ll be here whenever you need us again!
Tony.
Really strong light frames
Really strong light frames, quality lens, easy to order and prompt delivery.
2025年8月26日
Optilabs からの回答
Hello Nigel,
Thanks so much for your lovely review! We’re really glad you’re enjoying the lightweight frames and quality lenses, and it’s great to know your order arrived quickly. We appreciate your support!
Tony.
My second pair of cycling glasses from Optilabs
My second pair of cycling glasses from Optilabs. For direct glazed wrap-around prescription glasses Optilabs are the best. Transitions is a worthwhile upgrade as they work in all conditions without needing a second pair.
2025年8月23日
Optilabs からの回答
Hi Steve
Thanks so much for coming back for a second pair! Great to hear you’re loving the wrap-around prescription lenses and finding the Transitions upgrade so useful. We really appreciate your support!
Tony.
A really good product
A really good product along with an excellent service, I liked that I could try before buying, and delivery was quicker than expected.
2025年8月23日
Optilabs からの回答
Hello Alan,
Thanks a lot for your lovely feedback! So glad you enjoyed the try-before-you-buy and that your order got to you quicker than expected. Really happy you’re pleased with both the product and service!”
Tony.
Being able to send for the frames in…
Being able to send for the frames in advance to check. Advice received when I phoned the company. Speed of delivery on both occasions. Sunglasses exactly what I was hoping for. Thanks.
2025年8月13日
Optilabs からの回答
Hello Ian,
Thanks so much for your lovely review! We’re really glad the frame try-on and advice over the phone were helpful, and that your sunglasses turned out just right. Great to hear delivery was quick too! We really appreciate your support and hope to see you again soon.
Tony.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。