Pacifica レビュー 45,154

Easy to get through via phone. Straight forward organising the repair technical who should visit within the next 3 days. Thanks Dimple for your patience.

The first service engineer they sent was useless. However when I complained to Pacifica, they responded in a positive way and sent, without charge, another engineer, Ashton, who was very competent and sorted out our cooker very quickly.

First class service and very helpful when it comes to changing dates.

Rang to arrange an engineer to come and look at my fridge freezer, lady on the phone, Dimple was so nice and polite and made it so easy. Engineer booked for 3 days time but also put on the list if they have a cancellation.

When Pacifica were finally provided with the correct part for the job all went very smoothly.
Engineer communication very good and arrived on time.
Thankyou

Bit of hassle trying to get the warranty claim registered initially but everything went smoothly from then and was sorted very quickly. Engineer didn't have the part needed to fix the appliance initially but was able to identify the problem and came back a couple of days later and sorted it.

The Engineer, Richard, was professional and explained everything clearly.

The engineer was brilliant (Romeo). He was polite, funny and did a fab job.
However the customer service was not so good. There were no updates from the company on delays and despite a call to them still no update other than being there by 6pm which unfortunately because of the job load, he was not.

Thankyou he was very kind he done his job best

5star for repair service from the engineer (Andrew Buchanan).
Minor issues with scheduling of the repair and initial cancellation but not the fault of engineer.

I spoke to Kate, who was helpful and arranged a second repair visit, for our Hotpoint Cooker, the first repair visit, left us with the same problem. The second visit, was from an engineer named Kai, he was very meticulous and thorough, regarding identifying the fault and remedying the problem, very professional approach.

Excellent service. I was offered a very prompt response to my repair request and was kept informed throughout the process exactly as they had promised. Was able to track the progress of the repair engineer, Mike D 4094, which was really helpful. He arrived on time and was very friendly and professional. He resolved the issue and offered some very sound advice in a way which was very easy to understand.

Peter (6608) attended to our tumble dryer this morning. He was really polite and understanding of the issue. He quickly found the fault and got to work right away. He explained his findings to me and left the area clean and tidy. Thanks Peter!

Gavin Fairbanks was very halfpul and professional would reckoned them

Nathan 4231
Fixed my fridge compressor
Very good work

Engineer Gavin Fairbanks 4392
Gavin turned up at the time he told us on the tracker app.
He was very polite and explained what he was doing during the repair of our oven.
He even text us later in the day
to check our oven was working.

My washer drier has been out of action for nearly 3 months, this is the 4th visit by other Pacifica engineers. I have given Josh 4 stars as he has fixed the machine, a good courteous engineer.

Len was great, very efficient installing the new part, polite and punctual. Couldn’t have have been better. I now have a happy wife and children, Dishy McWashface is back on duty!

Steph was fantastic she was quick and very efficient her telephone manner was excellent