Pass The Property レビュー 

Pass The Property からの回答

2025年7月20日

Thank you so much for your kind words! We're delighted to hear you had a perfect experience and that the house met your expectations. It was a pleasure hosting you, and we truly appreciate your feedback. You're welcome back anytime!

Pass The Property からの回答

2025年7月20日

Thank you for your kind and thoughtful review! We're so pleased we could accommodate you and your family comfortably. It's great to hear you appreciated our communication and service. Your recommendation truly means a lot, and we’d love to welcome you back anytime!

Pass The Property からの回答

2025年7月20日

Thank you so much for the 5-star review! We truly appreciate it and hope to welcome you back again soon!

Pass The Property からの回答

2025年7月20日

Thank you for the 5 stars! We're so glad you were happy with the service and that we could assist with early check-in and late check-out. We’d love to host you again in the future!

Pass The Property からの回答

2025年7月20日

We're truly sorry to hear about your experience and understand how disappointing it must have been, especially during what was meant to be a peaceful retreat with your children. Please accept our sincere apologies for the inconvenience caused. We’d like to clarify a few points to provide some context. The bed linen provided in the property is not old—it was purchased only a month ago, but unfortunately, the colour has run during washing, which may have made it appear worn. Regarding your arrival, as soon as we were made aware of the access issue, our team responded promptly by sending our cleaner to assist and provide you with the entry code. We're sorry for any distress caused while you were waiting. After your check-out, our cleaner reported that the key was not returned to the lockbox, as outlined in our automated messages. Due to this, we had to replace the lock for security reasons, which is why you were charged. We understand this situation has been frustrating and want to assure you that your feedback is being taken seriously.

Pass The Property からの回答

2025年7月20日

Thank you so much for your wonderful feedback! We're thrilled to hear the place exceeded your expectations and that you found everything clean, well-maintained, and well-equipped. It's great to know the check-in process was smooth and that communication was clear throughout. We're so happy you enjoyed the quiet and pleasant area too. Your recommendation means a lot to us, and we'd love to welcome you back anytime!

Pass The Property からの回答

2025年7月20日

Thank you for the 5 stars! We’re so glad you were happy with the communication and the property. It means a lot to hear that everything met your expectations. We’d love to host you again anytime!

Pass The Property からの回答

2025年7月20日

Thank you so much for your kind words! We're delighted you enjoyed the stunning location and had a great experience with our team. It was a pleasure to assist you, and we truly appreciate your feedback. We hope to welcome you back again soon!

Pass The Property からの回答

2025年7月20日

Thank you for taking the time to share your detailed feedback. We're very sorry to hear that your stay did not meet your expectations, and we truly regret the inconveniences you experienced. Cleanliness and comfort are priorities for us, and it’s disappointing to hear about issues such as the hair in the bath, missing sink plugs, and wear to furniture and finishes. However, after checking our records, we’d also like to clarify that the property key was misplaced during your stay. We offered to cut a replacement key, informing you that it would be subject to a cleaner’s call-out fee, which you agreed to and arranged without issue. Regarding the concerns raised in your review, we unfortunately did not receive any reports during your stay. If we had been made aware at the time, we would have promptly sent our team to resolve the matters for you. In terms of seating and amenities, all photos and details are clearly listed on the booking page, and we aim to be fully transparent so guests can make informed decisions before booking. As a fellow holiday let management, we value your insight and will continue to use guest feedback to improve wherever possible.

Pass The Property からの回答

2025年7月12日

Thank you so much for your lovely feedback! We're delighted to hear you enjoyed your stay at Pass the Property and appreciated the service. It was a pleasure to host you, and we hope to welcome you back again soon

Pass The Property からの回答

2025年7月11日

Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet expectations. However, we do feel it's important to correct some of the claims made in your review.

Our swimming pool is professionally maintained and tested prior to every guest stay, ensuring it meets all required health and safety standards. When you raised concerns about the pool’s appearance, our management team responded promptly. After consulting with both the owners and our pool specialist, we advised you to allow a few hours for the water to clear and to contact us again if the issue persisted. We did not receive any further communication from you regarding this matter.

We take the wellbeing of our guests — particularly children — extremely seriously. Had there been any indication of a genuine health risk, the pool would have been closed immediately. Additionally, our team remained available and responsive throughout your stay, contrary to the claim that your concerns were ignored.

While we’re sorry to hear that your grandchildren became unwell, attributing their symptoms directly to the pool without any medical evidence is speculative and misleading. We always encourage guests to report and escalate issues during their stay so they can be properly investigated and resolved in real time.

We remain committed to maintaining the highest standards of cleanliness, safety, and guest care, and we stand by the integrity of our property and our team.

Pass The Property からの回答

2025年7月12日

Thank you for your kind review! We're so glad to hear you enjoyed the spacious apartment and found the location convenient. It's great to know the comfortable beds and multiple bathrooms made your stay even more enjoyable. We’d love to host you again in the future!

Pass The Property からの回答

2025年7月12日

Thank you for the wonderful review! We're so pleased you enjoyed the place and our service. We'd love to welcome you back anytime.

Pass The Property からの回答

2025年7月12日

Thank you for your kind words! We're so pleased you had a great experience and truly appreciate your recommendation. We hope to welcome you again soon!

Pass The Property からの回答

2025年7月6日

Thank you so much for the lovely review! We’re really glad you enjoyed the stay and found the communication helpful. It was a pleasure to host you, and we’re happy the late check-out worked well for you. Hope to welcome you back again soon!

Pass The Property からの回答

2025年7月6日

Thank you so much for the lovely review! We're so pleased to hear you enjoyed the property, the location, and our service. It was a pleasure hosting you, and we really appreciate the recommendation. We'd love to welcome you back anytime!

Pass The Property からの回答

2025年7月6日

Thank you for your feedback, and we’re genuinely sorry to hear that your experience did not meet expectations.

Firstly, we sincerely apologize for the difficulty you experienced with accessing the property and confirming your booking. As part of our management policy, we typically do not accept local bookings due to past incidents involving parties and damage caused to our properties. However, we do make exceptions when guests provide supporting documentation explaining the nature of their stay — which is why we requested this in your case.

Regarding the reported issues in the apartment, we appreciate the photos you shared. From our assessment, many of the concerns appear to be general wear and tear. Please be assured the property was professionally cleaned prior to your arrival, but due to the high volume of back-to-back bookings, there are unfortunately times when certain cosmetic issues cannot be resolved immediately. Nonetheless, we are committed to maintaining high standards and will be reviewing the apartment to identify any improvements needed.

Some of the issues mentioned, such as the condition of the communal hallway, fall outside our direct control as they are managed by the building's management company.

We do appreciate you highlighting these concerns, as they help us improve. While we’re glad that our team responded to you promptly, we’re sorry if our replies came across as unsympathetic, this was certainly not our intention.

Thank you again for your feedback

Pass The Property からの回答

2025年7月6日

Thank you so much for the lovely review! We're thrilled to hear the apartment was perfect for your group and that you found our customer service helpful and responsive. It was a pleasure hosting you, and we really appreciate the recommendation. We'd love to welcome you back anytime!

Pass The Property からの回答

2025年6月29日

Thank you so much for your kind words! We’re so glad to hear the property suited your whole family and that you enjoyed the area and the local atmosphere. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Pass The Property からの回答

2025年6月28日

Thank you! We’re so glad to hear you were happy with the service. We’d love to host you again anytime!