Thomas was really lovely. I had to ring bsck numerous times due to faults on my end but he still handled every call as good as the first. He was very patient as I had to relay the information back to... ãã£ãšèŠã
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i CAN NOT THANK THE STAFF ENOUGH! i just started my policy with them recently and i've had a lot of problems happen at once from family to financial to my car breaking down and they have done everythi... ãã£ãšèŠã
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Very bad company, Stay away from this, worst customer service never receive phone call and never reply your email, total fraud, not providing no claim bonus, reporting for conduct authority soon. E... ãã£ãšèŠã
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I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... ãã£ãšèŠã
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Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: ⢠High net worth individuals ⢠Convicted drivers â both motoring and non motoring ⢠High performance vehicles ⢠Young drivers ⢠Modified vehicles ⢠Multi-car and Multi-vehicle policies
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Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, è±åœ
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4.5
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Avoid this company at all costs
Avoid this company at all costs. It took an exhausting 1 hour and 40 minutes just to explain my situation to them. To make matters worse, the agent dealing with me was completely unprofessional. He kept going on and off the phone, repeatedly saying "give me 2 minutes," but leaving me waiting for 15 minutes instead. I eventually had to tell him to just call me back. While he did finally call back like he promised, the actual service was shambolic.
Despite spending nearly two hours on the phone making everything crystal clear, they still managed to completely ignore my instructions. Today, they sent over a Statement of Fact (as seen in image.png) with entirely incorrect details, wrongly listing my licensing authority as Reigate and Banstead Borough Council.
My actual authority is Transport for London (TFL), and I got my PCO licence a week ago. To waste hours of my time, leave me hanging on the phone, and then issue a legally binding insurance document with the wrong licensing body is total negligence. This company does not care about your time or your livelihood. Absolute joke.
2026幎6æ23æ¥
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Quote Detective ããã®åç
Good Afternoon, This is not the service we strive for and would like to investigate this asap and issue feedback where necessary. I cannot see anything attached in regards to the statement of fact but can you please email us your information so we can get these calls listened too and look at sorting your documents asap as i appreciate this can cause issues if not sorted asap. Please email us at contact@quotedetective.com or call our customer service team on 03332224005 so we can investigate this as a matter of urgency.
-Liv
Spoken to Hasan fab service
Spoken to Hasan to deal with taxi insurance. He was very patient and very polite and professional, explained everything clearly, an assett to your team. Very pleased he found us a deal. Thank you.
2026幎6æ22æ¥
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Quote Detective ããã®åç
Thank you so much for leaving this review, we are so glad to hear Hasan provided great service and he will love reading this. Have a lovely day.
-Liv
Quote Detective ããã®åç
Thank you so much for leaving this review, we are glad to hear we were helpful and this continues for yourself.
-Liv
Great service
Hasan did a great job, explained everything clearly and sorted out my insurance in no time, answered all my queries promptly.
2026幎6æ16æ¥
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Quote Detective ããã®åç
Thank you for leaving us 5 stars for Hasan and for using Quote Detective. This will be passed on to him and his manager for praise.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
I feel very comfortable with your agentâŠ
I feel very comfortable with your agent Mr Hasan. He is very kind and professional.
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you so much for leaving us this review, we are glad to hear Mr Hasan took good care of you and im sure he will be pleased to read this. Have a lovely day
-Liv
Terrible insurance company they willâŠ
Terrible insurance company they will slander you horrible Welsh lady thinks she is a police officer they will dobble the price an use your past for an excuse she preformed a google search and and a matter not related to driving decided to double my insurance asked silly question will never use again I went with Adrian flux was half the price and half the hassle :)
2026幎6æ17æ¥
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Quote Detective ããã®åç
We are so sorry to hear you have not experienced great customer service with us and whilst i understand you have gone elsewhere we would still love the opportunity to try and make this right for you. We do run checks on all customers in regards to driving and claims as well as checks like IVA's and any criminal convictions as our insurers do rate on these depending on the situation. We do not judge any customers and if this has come across this way we can only apologize and look at getting this call listened too so we can provide feedback and if necessary training for the agent. Could you please email us at contact@quotedetective.com with some information so we can locate your quote and call so we can investigate this please.
-Liv
Quote Detective ããã®åç
Thank you so much for this review. Have a great day
-Liv
The way l was helped was so good itâŠ
The way l was helped was so good it didnât take that long.l was so happy.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you so much for leaving this review, we are glad to hear we could help swiftly and hope this continues for yourself, have a lovely day.
-Liv
This was my first time bookingâŠ
This was my first time booking insurance as I am a first time driver and I had my experience with Aaron Corringan and he was an absolute star. You wouldnt even of known that he was recently employed with the company, it felt like he has been working there for a very long time.
He put me at ease with my purchase, he made sure I understood everything clearly and broke down every detail, so he made sure to check with his manager whenever he wasnt sure instead of telling me whatever I wanted to hear.
He was such a good help and out of all people, companies to go with, I am happy I went with Quote Detective. Thank you Aaron!
Big thank you to Huw as well!! Today on 11th June, I received a text message that concerned me and he helped me with the situation and solved it straight away. He put me at eased and made sure everything was sorted out for me and was very polite also. Thank you to you both !!
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Huw and Aaron will be thrilled to read this and will be passed on to his manager for praise and to Huw and Aaron. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Becky flowers was really friendly andâŠ
Becky flowers was really friendly and very helpful setting up my insurance quick and easy. Very competitive in price. Highly recommend.
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Faith dealt with my query fast andâŠ
Faith dealt with my query fast and sufficiently very happy with her customer service
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Faith will be thrilled to read this and will be passed on to her and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
I want to thank you for Carly for herâŠ
I want to thank you for Carly for her help and patience...thank you so much
2026幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Carly will be thrilled to read this and will be passed on to her and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Charlie-Jaye
Very helpful
Carly was very helpful, explained situation and sorted out issue
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you so much for leaving this lovely review, Carly will be thrilled to see this. We hope we can continue to help with anything you need.
-Liv
I were worried about my insuranceâŠ
I were worried about my insurance policy and asked to customer service to have a look on uploaded document for a review.
And got to Carly on livechat and resolved my request on time. Thanks to Carly.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you so much for leaving this review, we are glad to see Carly could help and will happily pass this along to her and her manager for praise. Have a lovely day
-Liv
fake quotation on marketplace
worst customer service million of question fake quotation on marketplace and does not accept any ncb they just trying to get most money out of you
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
We are very sorry to hear you have experienced this and would love a chance to fix this if we can. Im not finding a live policy against your name so are you able to please email us some information to find you please send this to contact@quotedetective.com and we will look into this as a matter of urgency.
-Liv
Raheel's help exceptional
Raheel was brilliant in dealing with a query/issue with my policy. All sorted within a short space of time and very happy with the service
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you so much for leaving this review, we are so glad to hear Raheel could help you and if you need any further help please don't hesitate to contact us. Have a lovely day
-Liv
Fair quotes
Fair quotes
Becky flowers was really helpful thank you
2026幎6æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Becky will be thrilled to read this and will be passed on to them and their manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Jaimie was excellent..her customerâŠ
Jaimie was excellent..her customer service was quick efficient and very helpful...also very patient thank you for your help
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Jaimie will be thrilled to read this and will be passed on to herself and her manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
I am very happy with the customerâŠservice received
I am very happy with the customer service that I received today from Jamie. He quickly resolved the matter and was very professional and efficient.
2026幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Hi,
Thank you for the lovely 5 star review. Jamie will be thrilled to read this and will be passed on to him and his manager for praise. If there is anything you need during your policy term please don't hesitate to contact us.
Kind Regards
Carly
Great communication patient and solvedâŠ
Great communication patient and solved my issue with professionalism
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Quote Detective ããã®åç
Thank you for leaving us 5 stars and for using Quote Detective.
If you require any further assistance with anything please just reach out and our customer service team are here to assist you.
Kind Regards
Carly
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