I recently placed an online order with Remland Carpets, and while the unconnected delivery company caused a few headaches with mixed messages and lost parcel confusion, Marie-Louise and the online sa... ãã£ãšèŠã
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Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... ãã£ãšèŠã
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i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into productio... ãã£ãšèŠã
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Excellent service. Good, prompt replies to my queries. Flooring arrived as promised. Second time I have used this company. Would definitely recommend.
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Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
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Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, è±åœ
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
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Very good customer service and veryâŠ
Very good customer service and very quick delivery when I explained my timeline. A very good experience dealing with this company
2026幎8æ4æ¥
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Excellent service
Excellent service. Good, prompt replies to my queries. Flooring arrived as promised.
Second time I have used this company. Would definitely recommend.
2026幎7æ24æ¥
Remland Carpets & Flooring ããã®åç
Hello Pauline,
Thank you so much for your lovely review and for choosing Remland Carpets again! We're delighted to hear you were pleased with our service, prompt communication and that your flooring arrived as promised. It means a lot to us that you've returned to shop with us, and we really appreciate your recommendation. We look forward to helping you again in the future! ð
Excellent customer service
I recently placed an online order with Remland Carpets, and while the unconnected delivery company caused a few headaches with mixed messages and lost parcel confusion, Marie-Louise and the online sales team were absolute stars. From the second I raised the issue, Marie-Louise took full ownership. She was heavily involved every step of the way, keeping communication clear and making sure everything was resolved as quickly as possible. The products themselves were exactly as advertised. Fantastic service from start to finish - thank you Marie.
2026幎7æ17æ¥
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Remland Carpets & Flooring ããã®åç
Hello Issy,
Thank you so much for taking the time to leave such a wonderful review!! We're delighted to hear that you were pleased with the products and despite the delivery issues outside of our control, that Marie-Louise and the online sales team were able to get everything resolved for you as quickly as possible. Providing clear communication and excellent customer service is something we pride ourselves on, so your kind words really do mean a lot!! Thank you again for your patience and support, we hope to be able to help you again in the future! ð
The Remland Carpets & Flooring team
Good value
The floor on my rear access car was shiny and slippery and my mob scooter slid all over, I used 2m of blue tufty carpet from Remland. Quality carpet and good value solved the problem. Sent quickly ð
2026幎6æ30æ¥
Remland Carpets & Flooring ããã®åç
Hello JP,
Thank you so much for your fantastic review! We're really pleased to hear the carpet has solved the problem and made your rear access area much safer for your mobility scooter. It's great to know you were happy with the quality, value and our quick delivery too. We really appreciate your feedback and hope to see you again soon ð
Remland Carpets & Flooring
Purchase and Fitting
A ((big)) thank you to Marie and the team for making not only the purchase but the fitting as well very professional
2026幎7æ1æ¥
Remland Carpets & Flooring ããã®åç
Hello Amanda,
Thank you so much for your wonderful review! It was a pleasure assisting you from purchase through to fitting and we're delighted to hear you had such a positive experience. I'll be sure to pass your kind comments on to Marie, the team and our fitters too. We really appreciate your support and hope to help you again in the future! ð
Great quality flooring at very reasonable prices.
Great quality flooring at very reasonable prices and customer service is 5 âïž from initial enquiry to final fitting. Remland is mine and my families first choice for flooring and I highly recommend.
2025幎10æ25æ¥
Remland Carpets & Flooring ããã®åç
Hello,
Thank you so much for your lovely review and continued support!! Weâre so pleased that you and your family choose Remland for your flooring and that youâve been happy with both the quality and service from start to finish. Your recommendation really means a lot to us.
See you soon!
Lovely flooring and fast and efficientâŠ
Lovely flooring and fast and efficient service. Highly recommended ð€
2026幎6æ23æ¥
Remland Carpets & Flooring ããã®åç
Hello Ingrid,
Thank you so much for your lovely review. Weâre really pleased to hear youâre happy with your new flooring and that you found our service fast and efficient. We truly appreciate your recommendation.
Very happy
We had a very positive experience with Remlands; from the start of the process to the finished product. Our whole house was fitted with carpet and we canât fault the quality of the carpet itself or the laying of it. Every staff member we interacted with was helpful and knowledgable and we are extremely happy with the end result.
2025幎7æ12æ¥
Remland Carpets & Flooring ããã®åç
Hello Brooke,
Thank you so much for your wonderful review. Weâre delighted to hear you had such a positive experience with us from start to finish and that youâre so happy with the quality of your new carpets and the fitting throughout your home! Weâll be sure to pass your kind words on to the team, your feedback really means a lot to us.
We hope to see you again soon!
Fantastic company
I have worked with Remland Carpets on both a personal and professional level, and I canât recommend them highly enough. Theyâre helpful, professional, knowledgeable, and reasonably priced. A fantastic company that I would recommend to anyone!
2026幎1æ1æ¥
Remland Carpets & Flooring ããã®åç
Hello Amy,
Thank you so much for your fantastic review and recommendation. Weâre really pleased to hear youâve had such positive experiences with us both personally and professionally. Your kind words about our team, service and pricing mean a lot and we truly appreciate your continued support!! See you again soon!!
great service and products
2026幎6æ30æ¥
Remland Carpets & Flooring ããã®åç
Hello Suzy,
Thank you so much for your review. Weâre really pleased to hear youâre happy with both our service and products and we truly appreciate your support.
Excellent customer service
Excellent customer service and very helpful staff, they definitely know their stuff! Couldnât have been an easier process
2026幎6æ22æ¥
Remland Carpets & Flooring ããã®åç
Hello Josh,
Thank you so much for your lovely review. Weâre really pleased to hear you found our team helpful and knowledgeable and that the whole process was easy from start to finish. We truly appreciate your feedback and support.
Good alround service from shop
Good alround service from shop, floor layer John and carpet layer , both good tradesmen.
Would recommend.
2026幎5æ15æ¥
Remland Carpets & Flooring ããã®åç
Hello John,
Thank you so much for your review and recommendation. Weâre really pleased to hear you were happy with the service from the shop through to the fitting. Weâll be sure to pass your kind words on to John's fitting team, itâs lovely to hear their work was appreciated.
Best wishes - Remland.
Great company
Great company, I have used Remland for both of my homes now. I always get my carpet and hard flooring and theyâve always been the cheapest and quickest to get me in! Thanks as always guys
2026幎7æ6æ¥
Remland Carpets & Flooring ããã®åç
Hello Georgia,
Thank you so much for your lovely review and continued support!! Weâre really pleased to hear youâve chosen Remland for both of your homes and that youâve been happy with our prices, products and service each time. We truly appreciate your kind words, thanks again from all of us.
Professional high quality services
Professional, seamless experience with remand carpets. From the online sales team, to the in store experts, remland carpets offered exceptional quality at competitive prices. I cannot recommend enough.
2026幎7æ3æ¥
Remland Carpets & Flooring ããã®åç
Hello Hayley,
Thank you so much for your fantastic review and recommendation! Weâre really pleased to hear you had such a professional and seamless experience with us, from our online sales team through to our in-store team. Itâs great to know you were happy with the quality, service and competitive prices, we really appreciate your support.
Best wishes from us all
helpful phone lady
i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into production; and also stored some of the rolls for me for a few weeks as there was too much for me to take in one go.
2026幎6æ1æ¥
Remland Carpets & Flooring ããã®åç
Hello Matthew,
Thank you so much for your review. Weâre really pleased we were able to help with such a large order and work with the factory to arrange further rolls for you. Weâre glad the team could also assist by storing part of the order until you were ready to take it. We truly appreciate your patience, support and kind feedback!! And a big thank you for all the orders you have placed with us too.
Best wishes - Remland.
Great service
Great service. Quality product. Very happy with fitting and customer service.
2026幎7æ5æ¥
Remland Carpets & Flooring ããã®åç
Hello Ashley,
Thank you so much for your lovely review. Weâre really pleased to hear youâre happy with the service, product quality and fitting. Your kind feedback means a lot to us.
Lovely product
Lovely product! Great service for both the free samples, to help us make our decision, and the delivery of our flooring. Thank you!
2026幎6æ29æ¥
Remland Carpets & Flooring ããã®åç
Hello,
Thank you so much for your lovely review. Weâre really pleased to hear youâre happy with the product and that our free samples helped you make your decision. Itâs also great to know the delivery service went smoothly. We truly appreciate your feedback and support.
Highly recommended
Highly recommended. Great product and very prompt delivery at a very competitive price.
2026幎6æ22æ¥
Remland Carpets & Flooring ããã®åç
Hello Gary.
Thank you so much for your lovely review and recommendation. Weâre really pleased to hear youâre happy with the product, prompt delivery and competitive pricing. We truly appreciate your support.
Same excuse they use for discolourationâŠ
Same excuse they use for discolouration of kitchen lino
Looks terrible
It went white ish after a few week
And they are saying there was grease underneath
How can they make a statement like that as they never layed it
2026幎1æ15æ¥
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Remland Carpets & Flooring ããã®åç
Hi Claudia,
Thank you for your additional review. We are sorry to see that you have left a further review regarding the same complaint, which has already been investigated and responded to.
As previously advised, the images and details provided were passed to the manufacturer for assessment. Their feedback was that the discolouration shown did not appear to be a manufacturing fault with the vinyl itself and they advised that it was more consistent with an issue beneath the flooring, such as trapped moisture or contamination affecting the surface appearance. This is the manufacturer's professional response to the claim.
We appreciate that we did not fit the flooring, which is why we recommended that your fitter reattend, lift the vinyl and inspect the subfloor/installation area properly. With our 33 years + of experience, this is a common issue that is raised with us when the vinyl has been laid, as well as the manufacturer so we can unfortunately identify the issue with images. We did not say grease underneath, but damp.
We understand this is frustrating, however we can only respond based on the information provided, the manufacturerâs technical advice.
Best wishes,
The team at Remland.
Remland Carpets & Flooring ããã®åç
Hello Cliff,
Thank you for your review! We really appreciate you taking the time to do so, we hope to see you online again soon.
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