Remland Carpets & Flooring レビュー 

Remland Carpets & Flooring からの回答

2026年7月7日

Hello Cliff,

Thank you for your review! We really appreciate you taking the time to do so, we hope to see you online again soon.

Remland Carpets & Flooring からの回答

2026年7月1日

Hello,

Thank you for leaving a review!!

We’re delighted to hear you love your new coir outdoor mat and that you’re pleased with the texture, rich colour and communication throughout. It’s wonderful to know it has helped make your entrance feel special. Thank you again for choosing Remland, we really appreciate it!

Remland Carpets & Flooring からの回答

2026年7月1日

Hi Graham,

Thank you so much for leaving a review, we are so glad you are pleased with the service provided! We hope to see you online again soon.

Remland Carpets & Flooring からの回答

2026年7月1日

Hello TJ,

We’re absolutely delighted to hear you’re so pleased with your new LVT kitchen floor and that it has given the room the wow factor you were looking for. It’s great to hear your kind comments about the service from start to finish, as well as the friendly and professional tradesmen. We’ll also be sure to pass your lovely feedback on to James, he’ll really appreciate it!!

Thank you again for choosing Remland and for recommending us!

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Susan,

Thank you for your kind review!

We’re really pleased to hear you found the website easy to use and that your order arrived quickly. It’s great to know you were kept informed throughout the process too.

Thank you again for choosing Remland and for recommending us, we really appreciate it!

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Paul,

Thank you so much for your review!

We really appreciate you choosing Remland for both yourself and your customers. It’s great to hear you’ve been happy with the service and products each time. Thank you again for your continued support!

Remland Carpets & Flooring からの回答

12時間前

Thank you for your feedback. We're very sorry that your experience did not meet the high standards we strive to provide. We appreciate how frustrating the delivery issues and product damage must have been. As discussed, we have now worked with you to reach a resolution and we're pleased we were able to resolve the matter. Customer satisfaction is extremely important to us and we appreciate your patience throughout the process. We wish you all the best with your new flooring.

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Stuart,

Thank you so much for your fantastic review! We really appreciate your continued support over the years and are so pleased to hear you’ve been happy with your carpets, laminates and vinyl flooring from us.

It’s lovely to hear your kind comments about Dave, we’ll be sure to pass this on to him. We’re also really glad the fitting team were friendly, professional and efficient, and that you’re pleased with the finished result.

Thank you again for choosing Remland for your flooring over the years. It means a lot to us! Best wishes!!

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Jane,

Thank you for your kind review! We’re really pleased we were able to help get your flooring to you in time and it’s great to hear everything arrived as promised.

No order is too small, so we’re glad we could help. Thank you again for choosing Remland, we look forward to helping you again in the future!

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Jordan,

Thank you so much for your lovely review!

We’re really pleased to hear you were happy with the service and found our team helpful from start to finish. It’s great to know you’re pleased with your new carpets too. Thank you again for choosing Remland and for recommending us, we really appreciate it!

Look forward to seeing you again soon!

Remland Carpets & Flooring からの回答

12時間前

Thank you for your review! We're pleased we were able to get everything sorted for you and that you were happy with the service in the end. We really appreciate your understanding and are delighted to hear you'd use Remland again in the future. We look forward to helping you with your next flooring project! 😊

Remland Carpets & Flooring からの回答

2026年7月1日

Hello Susan,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that you found our team helpful when ordering your carpet and that we were able to assist with the advice you needed.

We’re very sorry to hear that the delivery experience with DX let things down. We completely understand how frustrating this must have been and we do take feedback like this seriously. Courier performance is something we monitor closely and your comments will be passed on as part of our ongoing review of delivery options.

Thank you again for your feedback and for choosing us. We’re sorry the courier experience affected your overall impression, but we’re glad we were able to help with the ordering side of things.

Remland Carpets & Flooring からの回答

2026年1月15日

Hello Sherry,

Thank you for your feedback. We’re sorry to hear that your order arrived in poor condition.

All laminate flooring leaves our warehouse in good order and is checked prior to dispatch. Unfortunately, on this occasion the damage reported appears to have occurred during transit with the courier, which is something outside of our direct control. When issues like this are reported, we are always happy to raise a claim with the courier and work towards a resolution.

Regarding samples, these are supplied to accurately show the colour, texture, and finish of the flooring. Full packs are supplied exactly as manufactured and are not treated or “polished” differently from the samples.

We also feel it’s important to mention that our team were spoken to in an abusive manner during contact. While we understand frustration when something goes wrong, we ask that communication remains respectful so we can help effectively.

We regret that this experience was disappointing and remain willing to assist when concerns are raised appropriately.

Remland Carpets & Flooring からの回答

2026年1月15日

Hello Ms Green,

Thank you for your feedback, and we’re very sorry to hear how upsetting this experience has been for you. We genuinely regret that you feel let down, and we understand how difficult this situation must be, particularly given your circumstances.

To clarify, all vinyl flooring is supplied with a cardboard recyclable tube inside the roll. This tube is essential to keep the flooring securely rolled during transit so that it arrives without damage, creasing, or distortion. It forms part of the standard protective packaging used for vinyl flooring, including cut lengths, and is not an indication that an end-of-roll product has been supplied.

As the tube is part of the packaging material, we are unfortunately unable to arrange collection or disposal of it. We would recommend checking if a neighbour, friend, or local recycling service may be able to assist with removal. Alternatively, when your household waste or recycling is collected, this is typically something the council will accept if broken down.

We are very sorry if this was not clearly explained at the time and if our communication did not meet expectations. This is not the experience we want for our customers, and we will be reviewing the feedback regarding how your enquiry was handled to ensure we can improve our service going forward.

Thank you for bringing this to our attention.

Remland Carpets & Flooring からの回答

2026年1月15日

Hello,

Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and inconvenience caused by your delivery.

This is certainly not the level of service we expect from the delivery company we use. Being advised of a delivery window, remaining at home, and then receiving a missed-delivery notification without any contact or evidence of an attempted delivery is understandably upsetting. We appreciate you explaining the situation in detail, particularly regarding the lack of tracking, contact options and the vehicle involved.

Please accept our sincere apologies for the disruption to your day and the need to rearrange your plans. We are escalating this matter with the courier company as a priority so it can be fully investigated and addressed to prevent a repeat. If you are willing, we would appreciate the opportunity to discuss this directly and ensure your delivery is completed smoothly. Please contact our customer service team with your order details so we can assist further.

Thank you again for bringing this to our attention, and we’re sorry for the experience you’ve had.

Remland Carpets & Flooring からの回答

2025年11月20日

Hello Marissa,

Thank you for taking the time to share your review. We’re genuinely sorry for the frustration caused and for the condition the flooring arrived in from our suppliers, that is absolutely not the standard we expect and we understand how disappointing that must have been.

However, we do feel it’s important to clarify the timeline, as this played a large part in what we were able to offer. The flooring was delivered around six weeks before the issue was first reported to us and by the time we were notified, the material had already been cut in preparation for fitting. Once flooring has been cut or installed, it can no longer be assessed, collected or returned to the manufacturer, which limits the options available to us under both our policy and the supplier’s.

Despite the issue being reported outside our terms and after the product had been altered, we still raised your case with the supplier and pushed for a resolution on your behalf - even though it was also outside their timeframe. We’re pleased that, after these discussions, we were able to secure and offer you a replacement free of charge, which you confirmed you wished to proceed with.

We appreciate that the delay in reaching a final resolution was frustrating and we apologise for the inconvenience caused, including the disruption to your planned fitting but we had the complaint raised with the manufacturer and argued the case to help you, which did take some time I am afraid.

While the situation wasn’t straightforward due to the time elapsed and the flooring being cut before the issue was raised, we did make every effort to resolve the matter as fairly as possible and we’re glad we were ultimately able to provide a replacement.

Thank you again for your feedback, it helps us continue improving our service.

Remland Carpets & Flooring からの回答

2025年11月20日

Hi Martin,

Thank you for taking the time to leave such a detailed and balanced review. We’re very sorry again for the marks you found on your vinyl flooring, that’s certainly not the condition we expect our products to arrive in from our suppliers and we completely understand your disappointment.

We’re glad the marks were removable and that our team were able to assist quickly with an apology and a goodwill refund. Your feedback means a lot to us and we appreciate you recognising the steps we took to put things right.

We’ve already raised this issue with the manufacturer to help prevent anything similar happening in future, as we want every order to arrive in perfect condition.

Thank you again for your understanding and for recommending us despite the initial inconvenience. If there’s anything else you ever need, we’re always here to help.

Remland Carpets & Flooring からの回答

2025年11月20日

Hello,

Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the quoted price being honoured and that the carpets were delivered and fitted to your satisfaction.

Our fitting team will be thrilled to hear your kind words, they take great pride in their work and it’s lovely to know their friendliness and skill made such a positive impression.

We’re absolutely delighted that you’re pleased with the product, service and value for money. Thank you again for choosing Remland Carpets and for taking the time to share your experience.

We really appreciate it!

Remland Carpets & Flooring からの回答

2025年11月20日

Hello,

Thank you for taking the time to share your feedback. I’m very sorry to hear about the experience you had with your complaint and I completely understand your disappointment.

We always try to resolve product issues as quickly and fairly as possible, which is why we request additional photos when marks or damage are reported, this helps us determine whether the issue occurred during manufacturing, transit or after delivery. I’m sorry this process felt frustrating and that you didn’t receive the resolution you were hoping for.

While we do ask customers to check flooring on arrival so any courier related damage can be addressed promptly, I appreciate your point regarding the difficulty of unrolling heavier items and we’ll be reviewing how we communicate this to make the process clearer and more practical.

We’re genuinely sorry to have lost your confidence and although I understand your decision, we’d still like to thank you for your custom and feedback. It helps us continue improving our service.

If there’s anything further we can clarify or assist with, please feel free to get in touch.

Remland Carpets & Flooring からの回答

2025年11月20日

Hi Sian,

Thank you for your review and I’m really sorry to hear about how your delivery was handled. Although we use third-party couriers for larger flooring deliveries, we absolutely agree that leaving the order on your driveway without knocking or ringing the bell is not acceptable, especially given your injury.

We understand how frustrating this must have been and this is not the level of service we expect from our delivery partners. I’m glad to hear that the issue has since been sorted and resolved, but please rest assured, we will be raising this with the courier to prevent it happening again.

If there’s anything more we can help with, please don’t hesitate to reach out.